CALM DELIVERY LIMITED
Retained Delivery Support
Retained Delivery Support provides organisations with flexible, director-level delivery expertise. Starting from one day per month, it offers trusted advice, sense-checking, and guidance to leaders and teams. The service helps improve delivery decisions, manage complexity, and build sustainable, confident practices, without the cost or commitment of a full-time role.
Features
- Director-level delivery guidance for leaders, teams, and organisations
- Trusted sounding board for complex or sensitive delivery decisions
- Sense-checking plans, estimates, proposals, and delivery risks
- Support with team shaping, hiring, and delivery roles
- Advising on delivery ways of working and practices
- Flexible support from one day per month, booked in advance
- Guidance for managing complexity, change, and organisational growth
- Coaching and mentoring for delivery managers and team leads
- Practical advice to improve delivery confidence and capability
- Helping teams and leaders create space to think, plan, breathe
Benefits
- Increases confidence in delivery decisions across teams and leadership
- Reduces delivery risks through early identification and expert guidance
- Improves planning and prioritisation for complex or high-risk initiatives
- Strengthens team capability with mentoring, coaching, and practical support
- Enhances stakeholder trust through clear, timely, and honest communication
- Supports sustainable delivery practices, balancing pace, quality, and wellbeing
- Helps leaders manage complexity and uncertainty more effectively
- Reduces pressure on individuals carrying delivery responsibility alone
- Enables better decision-making with insight into trade-offs and options
- Provides flexible, ongoing access to director-level delivery expertise
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at jon@calm.delivery.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
4 7 9 7 0 2 0 5 9 0 8 6 9 5 3
Contact
CALM DELIVERY LIMITED
Jon Rhodes
Telephone: 07779624335
Email: jon@calm.delivery
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Other
Service scope
- Service constraints
- No constraints. Support is flexible and can be delivered remotely or in person.
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Calm Delivery provides direct, personalised support for all clients. You will have ongoing access to Jon Rhodes, the service lead, for guidance, advice, and sense-checking related to delivery management.
Support is included as part of the service cost, starting from one day per month.
We do not provide a technical account manager or cloud support engineer, as our service is advisory and people-focused rather than platform-based. All support is delivered personally by the service lead.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- Yes
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £550.00 | |
| Delivery manager | £750.00 | |
| Senior delivery manager | £850.00 | |
| Head of (Agile) delivery management | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £850.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate content designer | £450.00 | |
| Junior content designer | £550.00 | |
| Content designer | £650.00 | |
| Senior content designer | £750.00 | |
| Lead content designer | £850.00 | |
| Head of content design | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate interaction designer | £450.00 | |
| Junior interaction designer | £550.00 | |
| Interaction designer | £650.00 | |
| Senior interaction designer | £750.00 | |
| Lead interaction designer | £850.00 | |
| Head of interaction design | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate service designer | £450.00 | |
| Junior service designer | £550.00 | |
| Service designer | £650.00 | |
| Senior service designer | £750.00 | |
| Lead service designer | £850.00 | |
| Head of service design | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate user researcher | £450.00 | |
| Junior user researcher | £550.00 | |
| User researcher | £650.00 | |
| Senior user researcher | £750.00 | |
| Lead user researcher | £850.00 | |
| Head of user research | £950.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- None of the criteria
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
- Other measures to offer development opportunities for the target cohort(s) in the contract workforce
- Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
- Understanding of issues relating to entering the contract workforce
- Creation of outreach activities to create a pipeline of employees for the future contract delivery
- Content of the outreach activity is designed to suit the target cohort
- Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at jon@calm.delivery.
Tell them what format you need. It will help if you say what assistive technology you use.