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SOPHIA GENETICS LIMITED

DL - HRS

Cloud-based Software-as-a-Service platform called SOPHiA DDM™ which enables healthcare institutions to get quick, robust insights from their data.

Features

  • cloud-based Software-as-a-Service platform
  • analyzing data from multiple modalities
  • pseudonymization, anonymization, minimization and segregation o the data received
  • Cloud-based storage
  • Strict access control
  • End-to-end encryption
  • Variant calling and annotation
  • Exploration and Interpretation
  • Reporting

Benefits

  • Access accurate data
  • Maximize turnaround time
  • Accelerate the launch of new precision medicine applications.
  • Agile and scalable platform
  • Develop novel in-house expertise
  • Manage your costs
  • Standardized, computed and analyzed to generate insights
  • one of the largest networks of healthcare institutions

Pricing

£79 a unit

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ssevdina@sophiagenetics.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 7 9 9 3 0 7 8 0 0 2 4 9 5 8

Contact

SOPHIA GENETICS LIMITED Simona Sevdina
Telephone: +44 7395 594261
Email: ssevdina@sophiagenetics.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No
System requirements
  • Microsoft Windows 7(64 bit) or later
  • MacOSX 10.0 or later
  • Microsoft Windows 10(64 bit) or later
  • No additional plugins or software needed

User support

Email or online ticketing support
Email or online ticketing
Support response times
SG and/or its Affiliates offers support from Monday through Friday during regular business hours (in Central European Time / Eastern Standard Time) except during banking holidays.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
SG and/or its Affiliates will use reasonable commercial efforts to resolve Customer’s request as soon as practicable. Consistent with industry standards, requests are classified based on the following priority order for internal purposes only:
• P1 - Critical
• P2 - High
• P3 - Moderate • P4-Low
The priority will drive the response frequency and resolution efforts per applicable internal guidelines.
Support available to third parties
No

Onboarding and offboarding

Getting started
Per the unique requirements of the project, a SOPHiA GENETICS Implementation Scientist or Field Application Specialist will deliver end-user or train-the-trainer style sessions. Training typically occurs via virtual training .
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Upon Customer’s request to destroy or return Customer Data identified by Customer, the parties shall determine the conditions of such destruction or return, in accordance with applicable laws and regulations. SOPHIA GENETICS may retain the data for a longer period in accordance with Applicable Laws and regulations
End-of-contract process
Upon Customer’s request to destroy or return Customer Data identified by Customer, the parties shall determine the conditions of such destruction or return, in accordance with applicable laws and regulations. SOPHIA GENETICS may retain the data for a longer period in accordance with Applicable Laws and regulations

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Chrome
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Data uploader API
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Application can be customised by contacting SOPHiA GENETICS and explaining / detailing your need.

Scaling

Independence of resources
System is able to scale depending on usage.

Analytics

Service usage metrics
Yes
Metrics types
The users can see the number of analysis that has be run into SOPHiA DDM Platform.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Variant exports are available in csv, txt and xls format. Variant reports are available in json and pdf format. QA reports and QA metrics are available in pdf and csv formats. Coverage statistics flagged regions are available in txt format. Customisation of exports and creation of export scripts available upon request.
Data export formats
Other
Other data export formats
Standard VCF format (versions 4.1 to 4.3 and future versions)
Data import formats
Other
Other data import formats
Standard VCF format (versions 4.1 to 4.3 and future versions)

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The platform and related services are available 24/7 including bank holidays, excluding scheduled or unscheduled maintenance or Microsoft Azure outages. A customised Service Level Agreement can be signed upon contract closure. Backups of the solution`s components are performed daily. The system deployed and managed by SOPHiA GENETICS is configured with a RPO of 24 hrs at the moment. However, this is subject to configuration and could be changed if required. According to Company's policy backups of the solution`s components are performed daily. .
Approach to resilience
The service is fully hosted by Microsoft Azure
Outage reporting
Please refer to our SLA
https://www.sophiagenetics.com/wp-content/uploads/2024/02/Support-SLA_Jan-2024-1.pdf

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Segregation of duties is an organizational requirement defined in SG-01460 Information Security Governance Policy.
Roles are defined and reviewed such that they adhere with segregation of duties principles and privileged roles are managed with just-in-time principles through Azure Privileged Identity Management (PIM).
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
18/11/2014
What the ISO/IEC 27001 doesn’t cover
It applies to the development production and worldwide distribution of reagents and web-based services for the analysis of genetics data and medical images.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
SOPHiA GENETICS has an information security policy and associated procedures and processes that are approved by management, implemented, and maintained.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Yes
All changes are reviewed for security impact.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerabilities are remediated in line with SOPHiA GENETICS's Vulnerability Management Policy (SG-01451).
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Information Security Operational Systems Management Policy (SG-01484) governs security operations and protective monitoring processes.
Incident management type
Supplier-defined controls
Incident management approach
Incident management procedure exists and is documented in Security Incident Management Policy (SG-03485).
It includes a specific process to follow.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

Fighting climate change

The core of SOPHiA GENETICS' offering is a digital analysis service on an online platform.
SOPHiA GENETICS has published its ESG (Environment, Social and Governance) report
https://ir.sophiagenetics.com/static-files/5e1fbdd6-a455-4ee1-ae00-edee2816a0a7

Equal opportunity

SOPHiA GENETICS has published its ESG (Environment, Social and Governance) report - https://ir.sophiagenetics.com/static-files/5e1fbdd6-a455-4ee1-ae00-edee2816a0a7

SOPHiA GENETICS creates work environments that preserve and value individuality and diversity. The diversity of our workforce stimulates employee commitment and creates an innovative, dynamic and productive culture. As of December 31, 2022, SOPHiA GENETICS had 482 employees worldwide and the male/female/undisclosed breakdown of our workforce was 59.8% / 39.8%/ 0.4% respectively. Diversity at SOPHiA GENETICS is overseen by the Nominating and Corporate Governance Committee of the Board of Directors.

Each year, SOPHiA GENETICS SAS renews its action plan to promote gender equality. Initiatives in 4 areas are taken each year: compensation, training, work/life balance and recruitment.

With the recent appointment of a trade union delegate within the company, this theme, along with working conditions, will be among the subjects to be negotiated each year.

Wellbeing

In addition to our statutory obligations, we carry out an annual global satisfaction survey (engagement survey) among all our employees.

Pricing

Price
£79 a unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
EVAL account access will be given in order to run the test on a limited number of analysis.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ssevdina@sophiagenetics.com. Tell them what format you need. It will help if you say what assistive technology you use.