UNILINK SOFTWARE LIMITED

SafetyNet Collaborative Offender Case Management Tool

SafetyNet is a cloud-based solution for partnership working. It aims to reduce crime and ASB using information-sharing portal with Integrated Case Management (ICM) and a Neighbourhood Management System (NMS). This cost-effective tool monitors interventions and tracks offender progress to reduce re-offending while also improving care for victims and vulnerable adults.

Features

• Creates ICM-Case and linked NMS Problem/Issue record in one operation.
• Integrated charting/management tool visualises links between cases , people, etc.
• NMS tracks and maps locations, allowing geo-coded addresses.
• Record incident reports and view case, offender and intervention information.
• Facilitates action and task co-ordination between agencies, including meeting schedules
• Access to logged-case, offender and intervention information in one place.
• Automatically notifies assigned case workers and officers, improving workforce engagement.
• Configurable access levels and data extraction for each involved agency.
• Interfaces to Strategic Partner Gateway SPG for national data.
• Automated notifications, alerts and reminders for reviews and tasking.

Benefits

• Secure real-time information access from any location, on any device
• Troubled Families module for key workers to review family groups.
• Improves task coordination, management and intervention between different agencies.
• Central tool will serve to reduce crime and reoffending
• Logged interventions provide a holistic view of cases, tackling ASB.
• Saves money with no additional infrastructure required, improving cost-efficiency.
• Increases transparency and accountability with auditable records/ auditable intervention trail.
• Increases safety of vulnerable individuals due to early offender intervention.
• Web-based for easy and rapid implementation/ roll-out, improving efficiency.
• Allocates resources to maximise best use and enhance problem solving.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@unilink.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

480262184934759

Contact

Ann Caple
020 7036 3810
enquiries@unilink.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Police
  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No, the application works very well on a variety of browser devices.
• System requirements:
  • Secure Windows or Android Terminal with Anti Virus
  • Access via IP allowed list

User support

• Email or online ticketing support: Yes
• Support response times: 1 hour but normally less. Users can log their support calls using the online portal and review their current status. Users cannot change their ticket priority, as this is determined by Unilink. Typically users do not use the online portal, rather they submit issues via email to the 24/7/365 Unilink helpdesk. This results in an improved service as any fault is correctly categorised and therefore resolved more quickly.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Unilink provides a mature, ITIL compliant facility, well liked by its users.; Unilink provides second, third and fourth line support to the customer’s service desk function for the correction of incidents, issues and configurations within the eVid Scheduler application and infrastructure.; Unilink Support Service operates Monday to Friday from 09:00 to 17:00 via its manned service support helpdesk. Third and fourth line support calls are normally escalated to a technical account manager.; Unilink standard service response for priority 1 calls is within 1 hour. Service Level Agreements and Key Performance Indicators are included within each service contract.; Unlimited support is included in the cloud hosting costs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The service is designed so that the on-boarding of customers can be completed by the user within a couple of weeks of the commencement date. The technical installation can be completed in a few days but it is the services, training, planning and system setup (e.g. user lookups, user values) that takes the time.; In addition to standard training and documentation we offer onsite or offsite training for super users. With each establishment implementation Unilink also provides chargeable onsite training to meet standard customer needs.; Consumers are required to: Provide code Lists and other configuration information for on-boarding; Set up information sharing agreements with third parties for data feeds. Work with Unilink to achieve necessary security accreditation objectives
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Unilink provides data in an xml database.
• End-of-contract process: The service can be terminated with one month’s notice. Hosting charges would be dependent on the length of time that data is retained on the Hosting Service. On notification, Unilink shall delete purge and destroy all information from the application and permanently remove it. There are no termination costs.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service works better on desktop displays but it is available on larger mobile devices.
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: No
• Customisation available: Yes
• Description of customisation: Every implementation is customised to ensure that it dovetails with each client's site specific processes and procedures.; All entity types are user defined e.g. case types, case channels, permission levels - every aspect of the system can be customised.

Scaling

• Independence of resources: The service has been carefully architected with planned scaleability to ensure that users are not affected by the demand that other users are placing on the service.; The product is widely used with over a billion prisoner transactions alone; one prison alone does more than a million prisoner transactions per month. Hence, the product is well tested, reliable and has been continuously developed since 2007.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data can be exported to word or excel and custom reports.
• Data export formats: Other
• Other data export formats:
  • Excel
  • Word
• Data import formats: Other
• Other data import formats: User defined custom imports

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.99 Availability. Service Level Agreements are negotiated directly with Unilink to achieve customer objectives of service availability, recovery time and backup objectives. Financial Recompense Models covering the circumstances in which Service Levels are not met are negotiated directly with Unilink.
• Approach to resilience: The service is hosted on Microsoft Azure and is designed to be resilient at both the infrastructure and application layers. Azure datacentres provide high availability through redundant power, cooling, and networking, and are distributed across multiple fault and update domains within each region. Datacentre resilience and physical infrastructure security are managed by Microsoft and independently audited against recognised standards, including CSA CCM v4.0 and SSAE-18 / ISAE 3402. Further details are available on request.; ; The application is deployed on Azure Kubernetes Service (AKS), which provides built-in resilience through automatic container restarts, pod rescheduling, and horizontal scaling in the event of failures or increased demand. Updates are deployed using rolling deployments to minimise service disruption.; ; Data is stored in Azure SQL Managed Instance, which provides built-in high availability, automatic failover, and automated backups with point-in-time restore capability. All data is stored on Azure managed storage with encryption at rest.; ; The service is monitored using Azure-native monitoring and alerting to detect and respond to issues promptly, ensuring rapid recovery and minimal impact to users.
• Outage reporting: Using Grafana and Azure Monitoring Dashboards with active alerts enabled. This will notify through SMTP (Email), Microsoft Teams alerts, and other notifiers. The outage alert will specify the product area reporting the issue, for example SQL Connections Dropped, to help identify the root cause.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Hardware firewall protected via a IP whitelist of authorised users.; Then user name and password.; Account lock-out after three attempts with an email alert to the systems administrator.; Other options can be offered on request.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Unilink maintains a comprehensive suite of ISO/IEC 27001-compliant security policies, covering areas such as access control, incident management, encryption, secure development, and data protection. These policies are documented in the organisation’s Statement of Applicability and are reviewed regularly to ensure ongoing compliance with best practices and regulatory requirements.; ; Security governance is provided by the Information Security Board which is chaired by a member of the senior management team, and reports to the Chief Executive. Incidents of non-compliance with Policy are assessed by the Board and where appropriate, are escalated to the HR department who will take any necessary action. The requirement to comply with company security policies is stated in employee contracts and forms part of their terms and conditions of employment. Reminders of security responsibilities feature in the regular monthly and topical ad-hoc ISB communications to all staff.; ; All employees, including developers, mandatory security training on joining the organisation, which is refreshed annually thereafter. ; ; Procedures are in place for vulnerability scanning, penetration testing, and incident response, with defined processes for reporting, containment, and recovery. Security policies and procedures are subject to annual internal and external audit in line with ISO27001 requirements.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Unilink uses structured configuration and change management processes aligned with ISO/IEC 27001. Service components are tracked throughout their lifecycle using version control systems, configuration baselines, and documented deployment records. All changes follow a formal change control process, including risk and impact assessment. Security implications are reviewed by the Information Security Board, with high-risk changes subject to additional scrutiny, testing, and approval. Changes are logged, tested in segregated environments, and deployed using automated pipelines to ensure traceability and control.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Unilink operates a proactive vulnerability management process which is compliant with its ISO27001 and Cyber Essentials Plus certification. Potential threats are assessed through regular internal and external vulnerability scans, penetration tests, and threat intelligence from trusted sources such as NCSC, vendor advisories, and security communities. Patches are prioritised based on risk and applied via automated pipelines; critical vulnerabilities are typically addressed within 24–72 hours, with routine updates scheduled regularly. The Information Security Board oversees threat assessments and response actions to ensure timely mitigation and continuous service protection.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Unilink identifies potential compromises through continuous monitoring using tools such as Microsoft Defender, audit logging, IDS/IPS, automated alerts, and regular vulnerability scans carried out using Nessus. Suspicious activity, such as multiple failed logins, suspicious traffic or unusual access patterns, triggers immediate investigation by the Information Security Board. On detection, incidents are handled under our ISO27001-compliant Incident Management Procedure, which includes containment, eradication, recovery, and root cause analysis. High-risk incidents are responded to within hours, often immediately, with predefined escalation paths and customer notification protocols. Lessons learned are used to improve controls and prevent recurrence.
• Incident management type: Supplier-defined controls
• Incident management approach: Unilink follows a formal, ISO27001-compliant Incident Management Procedure, with pre-defined processes or incident response plans for commonly encountered types of incident. Incidents can be reported by users via the Service Desk or directly to the Unilink Information Security Board. All incidents are logged, categorised, and triaged based on severity. Investigations include impact analysis, remediation, and root cause identification. Monthly incident reports are provided to the ISB to allow for trend analysis, and summarised in the annual management report. For significant incidents, Unilink can provide formal incident reports to affected customers, including timelines, impact, actions taken, and preventative measures.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Other
• Other public sector networks: Third Party API Integrations, for example MoJ

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 2.5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 6%
• Over £5,000,001: 7.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQUAR
• ISO/IEC 27001 accreditation date: Tuesday 12 July 2022
• What the ISO/IEC 27001 doesn’t cover: Certification covers Unilink Software Limited, including all products and services
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQUAR
• ISO 9001 accreditation date: Tuesday 12 July 2022
• What the ISO 9001 doesn’t cover: Certification covers Unilink Software Limited, including all products and services
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Baf6d8b2-49b5-45f1-9ddd-d96e6cc4a69a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8c8ad0ce-eaf9-4930-b1f0-919f102b398c
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@unilink.com. Tell them what format you need. It will help if you say what assistive technology you use.