MATRIX BOOKING LIMITED

Matrix Booking - Floor plan redraw service

Matrix Booking is the leading workplace management system for booking rooms, desks, and other resources. Floor plans enable you to visualise where colleagues and resources are located. Our floor plan redraw service takes your floor plan, removes any unnecessary detail, and creates an image that’s easy to navigate.

Features

  • Supply your floor plan as PDF, JPG or DWG
  • We remove any unnecessary detail and simplify the floorplan.
  • Highlight key features that help with orientation and wayfinding.
  • Add desk numbering and colour-coded zones
  • Ambiguate sensitive features for high security floor plans.
  • Floor plans are optimised and uploaded as SVGs
  • Conversion of your floor plan to PNG is free
  • Service is provided by our in-house design team.
  • Find colleagues on a floor plan
  • Locate available resources on a floor plan

Benefits

  • Optimise floor plans to make them easy to navigate.
  • Avoid having to pay for costly design services
  • Pricing is simply based on the numbers of resources.
  • Attain floor plans that focus only on important details.
  • Improve orientation and wayfinding for your users.
  • Higher image quality at all zoom levels with SVG.
  • Zoom, pan and explore floor plans.

Pricing

£450 to £1,250 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gov.digital@matrixbooking.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 8 0 8 7 7 0 4 4 4 5 9 9 6 3

Contact

MATRIX BOOKING LIMITED Public Sector Sales Team
Telephone: 0203 951 8291
Email: gov.digital@matrixbooking.com

Planning

Planning service
Yes
How the planning service works
Matrix Booking offer a proven methodology for implementing the Matrix booking suite. Professional Services experts will provide a professional assessment of the applications in scope and then develop an optimised plan for migrating the systems with the minimal amount of disruption. The outputs will provide customers with a clear understanding of the migration process, system integration, operational processes, non-functional requirements, and costs.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Matrix Booking Suite of Products

Training

Training service provided
Yes
How the training service works
Matrix offer group and individual training for the Matrix Booking suite. The Matrix suite is very intuitive, typically very little if any training is required by end users. Individual part day training for administrators is typically helpful.
Training is tied to specific services
Yes
Services the training service works with
The Matrix Booking Suite of Products

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Matrix Booking have a team of consultants dedicated to enabling on-boarding customers onto the matrix booking service covering all aspects of the setup, configuration and integration where required. Customers can be up and running on the web and mobile platforms within an hour. The ability for users to securely self-register and for the customer administrators to self-configure the site enables organisations to gradually build the system, adding users and functions as they require. The Matrix team will offer professional advice and technical assistance including: Project management Group and / or individual training Systems integration Space and resource planning - Thought leadership Data Migration (resources, users and future bookings) Integration with smart buildings Migrate from exiting booking platform Integrate with office productivity tools such as Microsoft Office and Gmail G-Suite.
Setup or migration service is for specific cloud services
Yes
List of supported services
Matrix Booking Suite of Products

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Matrix Booking has a dedicated support team based in the UK.

Support is primarily delivered via an online support portal to which named users in each customer organisation are granted access. This portal is used to raise, track and report on issues.

Service scope

Service constraints
A valid subscription for one or more of the Matrix Booking services is required to be granted access to the service desk.

User support

Email or online ticketing support
Email or online ticketing
Support response times
The Matrix Booking Global Service desk receives tickets via a dedicated service portal.

The Service Desk & Delivery Support staff are ITIL v3 Foundation qualified. We respond to tickets within the published SLAs which are : Priority 1 - 1 working hour Priority 2 - 4 working hours Priority 3 - 8 working hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
No
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We have ensured that the software used for our web chat service is accessible. Feature include:
- Screen reader support: the Messenger is accessible via screen readers
- Keyboard navigation: Every component of the Messenger can be accessed using a keyboard without requiring a mouse or trackpad.
- Color contrast: all text in the web Messenger is clearly visible when using colors with enough contrast.
Support levels
Matrix Booking will work with customers to set up the support process during the implementation process. 1st Level support is provided by the customer help desk or service desk. Matrix Booking development and professional service teams provide 2nd and 3rd level support for the application. Client service desks have access to the Global Service Management desk via the support portal. A 24-hour emergency phone line is also available for Priority 1 issues. All standard support for Matrix Booking is included in the subscription costs. Matrix Booking provide an service delivery manager for all Enterprise accounts.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assesment Bureau Ltd
ISO/IEC 27001 accreditation date
8th September 2020
What the ISO/IEC 27001 doesn’t cover
Nothing noted
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

As a Software-as-a-Service (SaaS) company, Matrix Booking Ltd (MBL) create products and provide services that are innately greener. Our primary software is hosted in a centre that is powered entirely by renewable energy sources. As our employees work from home, we have no scope one and two emissions and offset more of our combined scope three emissions. We will be in accordance with the UK Government 2050 carbon neutral legislation and fully support this strategy.

The Matrix Booking suite provides customers with the tools and information to optimise building usage and its hardware devices have a built-in sleep mode. MBL can provide organisations with the means through our products, data, consultancy, business intelligence, administration of our products, to use their workspaces more effectively. In turn, this decreases the energy requirements of the customers’ building(s) and greenhouse gas emissions. Additionally, it mitigates unnecessary commutes as resources are booked in advance. This reduces energy and fossil fuel consumption and is more environmentally friendly.
We work on and provide customers via a cloud system that does not require a physical presence to get our customers set up with our products and services. It means our employees can work remotely meaning there is no requirement for an office, which decreases our impact on the environment in terms of travel and the replacement of natural habitats. Furthermore, we do not consume as much paper as non-cloud-based companies meaning we are not a major contributor to deforestation, which impacts climate change.
Covid-19 recovery

Covid-19 recovery

The Matrix Booking suite can manage who can enter a building as well as the movement of individuals through a building, which decreases the chance of COVID-19 infection. The former is completed by asking visitors to complete the COVID declaration before entering, aiding in contact tracing and occupancy reporting. The latter is completed by maintaining compliance with customers’ social distancing policies. This indirectly impacts the health and care services as less people have the disease and do not require these services.

Our suite of products is used extensively across the UK public sector and government hubs and manage the safe return to the workplace programmes.
Tackling economic inequality

Tackling economic inequality

Over 40% of our employees are in economically deprived areas, such as South Wales, and actively recruit in these areas. As the company does not have an office for all our employees, our teams work remotely and are spread throughout the whole of the UK and not limited to one region, demographic, or community.

We have direct relationships with Cardiff and Swansea universities and welcome applications for full- and part-time work. We also participate in the university fairs. We have an annual intake of apprentices and students into our technical development and administration teams.

MBL actively invests in accessibility so that our customers’ staff, regardless of the issues surrounding disability, can enter their workplace more feasibly and have access to the resources they need to complete their work.

As a SaaS company with our employees working remotely, our supply chain and customer base is not limited to one region or continent. We have customers in over 20 countries across four continents worldwide because our products and services are recognised as robust, resilient, and future proof.

One of the reasons our customers choose our products and services is because we provide them with high-quality and highly secure subscriptions. They are tested to both the CREST and CHECK standards as well as our ISO 27001 certification.

We work directly with Government Property Agency to ensure that our suppliers and sub-processors of data meet the required standards for cyber and data security.
Equal opportunity

Equal opportunity

Our products that we build and our services that we provide were designed to be accessible for all.

The Matrix Booking suite can direct individuals with disabilities to resources that have the accessibility features that they require to complete their work effectively. In turn, this will influence office managers to think more about reducing the accessibility issues in their office work spaces.

We also work with customers to the Matrix Booking suite by asking our client's staff with accessibility issues to actively test and provide feedback on our services and products. With that feedback, we can improve them and make it easier for the staff to use and gain access to building(s) and resources.

Matrix Booking have introduced the corporate social responsibility (CSR) campaign, where the company gives back to local communities and society. The first major event is an event to upcycle furniture in Bristol. This was done so that the furniture could be sold for funds for a shelter (NAME). Further events will be organised in the future.

Our Modern Slavery policy reflects our commitment to acting ethically and with integrity in all our business relationships and operations.
Our company is committed to encouraging equality, diversity and accessibility for our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society, and we seek to have all our staff can achieve their full potential without reference or restriction to irrelevant discriminatory criteria. We ensure that the recruitment, selection, training, development, and promotion procedures do not result in any job applicant or employee receiving less favourable treatment because of a protected characteristic, in accordance with the Equality Act 2010.

Our statements on accessibility can be found below:
https://www.matrixbooking.com/accessibility-statement/
https://www.matrixbooking.com/accessibility-statement-details/
Wellbeing

Wellbeing

As a company without a main office for all our employees, we have the budget to facilitate and improve home working environments and other flexible working locations. We also provide away days for home working employees to meet with their colleagues to interact and work collaboratively. Both actions improve the mental health and wellbeing for our employees.

The Matrix Booking suite helps maintain social distancing between staff members as well as visitors. This reduces the anxiety borne from the pandemic. With displays showing the number of occupants, access to buildings can be monitored and controlled at the entrances by not exceeding the maximum capacity of the building.

The suite gives a variety and preference for choice of workplace, equipment, and environment for customers’ staff. It has a specific functionality to assist staff members in finding their colleagues to work cooperatively. It can also provide a better work-home life balance with flexible and home working. All these points help improve the wellbeing of our customers and their staff.

For individuals with accessibility issues, the inclusivity afforded from our products’ and services’ designs means that they do not feel undervalued or ignored by non-disabled individuals. It also means that organisations can more readily comply with the Equality Act 2010.

Working with customers by asking their staff with accessibility issues to actively test and provide feedback on our services and products, the Matrix Booking suite can be finely tuned to them. This makes it easier for staff to use and gain access to buildings and resources, affording inclusivity in their work environment. They do not feel disconnected from society or the community(ies) that they are within. It also means that organisations can more readily comply with the Equality Act 2010.

Pricing

Price
£450 to £1,250 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gov.digital@matrixbooking.com. Tell them what format you need. It will help if you say what assistive technology you use.