Civica UK Limited

Civica Data Strategy, Roadmap and Data Maturity Assessment (DMA) Service

Defines data strategy for optimising information and data assets aligned with business objectives. DAMA or Central Digital & Data Office (CDDO) data maturity assessment (DMA) baselines current capabilities and derives actionable insights. A complementary roadmap synchronises practical steps to improve governance, architecture, literacy, business intelligence, MDM, integration, metadata and quality.

Features

• Benchmark with DAMA DMBoK or CDDO Data Maturity Assessment (DMA)
• Guidance for accountability, leadership and delivery structure for data maturity
• Scalable questionnaire-based assessment or expert led interviews for depth
• Reviewed area results versus strategic, operational and corporate priorities
• Professionally qualified staff with DAMA CDMP certification and Security Clearance
• Data governance based on principles, policies, processes, procedures, and standards
• Master data management (MDM) for single views across subjects, assets
• Tried and tested frameworks for data quality, governance, and migration
• GDPR DPA18 compliance assessment and roadmap to achieve regulatory alignment
• Advise how data management enables strategic, tactical, and operational reporting

Benefits

• Foundations for digital transformation, improving Buyer experience and operational excellence
• Senior stakeholders engaged with a business case to demonstrate ROI
• Measurable benefits realisation model focuses on delivering strategic objectives
• Transparent data ownership and assignment of data lifecycle responsibilities
• Enhanced analytics and insight, improved data quality and integration
• Supported by data migration, data quality and business intelligence services
• Implementation of secure, effective GDPR DPA18 compliant, citizen centric services
• Cost efficiencies through tackling duplication and waste across services
• Improved partner interactions through the adoption of standards
• Develop internal expertise to own/develop the running of future assessments

£138 to £2,290 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@civica.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

481064590138783

Contact

Civica UK Limited
+44 (0) 3333 214 914
g-cloud@civica.co.uk

Planning

• Planning service: Yes
• How the planning service works: The Civica Managing Consultant uses a set of proven tools to undertake a digital maturity assessment of current capabilities across strategic focus, citizen insight, operating model, leadership and culture, processes and technology. Our sector and industry expertise is combined with insight gathered from staff surveys and interviews with key stakeholders to provide rich quantitative and qualitative evidence for analysis. Outputs result in tailoring of our digital target operating reference models to ensure that an organisation’s specific needs are baked in their future digital vision and roadmap. We then work in partnership to help resource plans using a pool of experienced talent to augment and coach the client where required, including Agile Scrum teams. Organisational controls ensure effective cross functional cooperation to deliver a class leading, joined up customer experience.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide training in all aspects of data management, combining best practice as defined in the DAMA Data Management Body of Knowledge with the considerable practical experience of our consultants.; We have 4 prepared, instructor led training courses:; • Fundamentals of Information Management (3 days); • Fundamentals of Data Modelling (2 days); • Data Governance (1 day); • Data Quality (1 day); These courses are suitable for Data Managers, Data Architects, Data Quality Managers, Data Owners, Data Stewards and Data Custodians and are available with Civica’s Data Services or as standalone training modules. Our training supports attendees on their preparations for the Certified Data Management Professional (CDMP) qualification.; Next to these courses, our Data Services typically include identifying training needs and preparing the implementation specific training that is needed based on the services and solutions delivered. This training will be tailored to the specific requirements of the client’s business to ensure that the material is relevant to the attendees. Training can be delivered in a classroom, via the web or eLearning can be developed if preferred. We are also able to offer Train the Trainer services to enable clients to become self-supporting.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Data Strategy and Roadmap
  • Data Governance
  • Data Quality Management
  • Master Data Management

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Security testing
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Civica has over 30 years’ experience providing comprehensive managed services for clients in both public and private sectors. Civica delivers an ITIL®-aligned Service including Continual Service Improvement (CSI) underpinned by a guaranteed Service Level Agreement (SLA) covering the whole spectrum of cloud support service activities, tailored to your specific requirements.; ; The Service includes from 1st to 3rd Level Support, Incident and Problem management, operational management and maintenance through to ongoing development and improvement.; ; By delivering a Service with a focus on continual improvement, Civica is able to ensure optimal levels of performance, availability and security.; ; We provide a Service Delivery Manager (SDM) who manages the delivery of your Service, is available to all key stakeholders and is your 1st point of escalation.; ; The SDM will work with you from the outset of the engagement to ensure the Service Transition is defined, planned and delivered seamlessly whilst also ensuring that the live Service continues to meet your needs and is appropriately documented.; ; The SDM will also provide monthly service reporting, attend quarterly Service Reviews and facilitate an annual customer satisfaction survey. Responses to Change Requests and proposals for Service extensions are all included as part of the Service delivered.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Civica offers three service levels: Core, Extended and Bespoke each with variable service hours ranging from 09:00 to 17:00 Monday to Friday excluding English public holidays to full 24x7x365. Our Core service response and resolution times depend on the severity of the incident and are as follows:; a) Priority Level 1 (Critical): 1-hour to respond, 1 day to resolve; b) Priority Level 2 (Major): 2-hours to respond, 2 days to resolve ; c) Priority Level 3 (Intermediate): 2-hours to respond, 8 days to resolve ; d) Priority Level 4 (Minor): 2-hours to respond, 20 days to resolve
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: 1) Core: 09:00 to 17:00 Mon to Fri excluding English Public holidays; suitable for most business-critical applications.; 2) Extended: 08:00 to 18:00 Monday to Friday excluding English Public holidays. ; ; Different business needs require flexibility in response and resolution times and Civica offers three levels:; 1) Core: resolution times are P1: 1 day, P2: 2 days, P3: 8 days and P4: 20 days.; 2) Enhanced: resolution times are P1: 4 hours, P2: 8 hours, P3: 4 days and P4: 10 days.; 3) Bespoke: a customised set of response and resolution times that meets your unique business requirements.; ; Severity Levels for Incidents are defined as follows:; a) Priority Level 1 (Critical) - the reported problem causes a halt to the client’s core business processes and no work-around is available.; b) Priority Level 2 (Major) - the reported problem causes degradation of the client’s core business processes and no reasonable work-around exists.; c) Priority Level 3 (Intermediate) - the reported problem impacts the client’s operational environment; it does not affect core business processes; a work-around is available.; d) Priority Level 4 (Minor) - a non-critical problem is causing some disruption with little or no impact on the client operation.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 09/11/2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a company, we’ve made an ambitious commitment to achieve Net Zero Carbon emissions by 2040 (or sooner) by supporting our customers net zero ambitions, creating software with inbuilt sustainability and reducing our own impact.; ; Our Carbon Reduction Plan demonstrates our ambition to become industry leaders in reducing our environmental impact in support of the UK’s Net Zero Target. Underlining this ambition, we are focusing not only on our direct emissions sources, but actively engaging with our supply chain to understand, measure and develop meaningful emissions reductions targets in line with our Net Zero Target.; ; We are accredited to ISO14001 Standard and to support delivery of our commitment our Environment, Social Value and Governance provides clear focus for the ongoing development of our environmental policy.; ; • We develop innovative software-based services that reduce power requirements.; • We help customers opt for more sustainable choices, through digital platforms/apps which remove paper, support flexible/agile working, all underpinned by cloud-based services employing energy efficient technology.; • We support carbon neutrality with workforces/facilities to reduce carbon consumption over the next 10-years.; • We prioritise the use of green energy in Civica owned facilities within the next 10 years.; • We promote recycling through our ‘Zero to Landfill’ and ‘Zero Print’ schemes.; ; Our commitment to continue to promote with employees and customers a much greater responsibility and leadership in eliminating unnecessary single-use plastics; we will continue to look to make more innovative and systematic changes to further reduce our use of single-use plastics across the organisation and to openly share our outcomes and learnings.; ; We undertake SECR Streamlined Energy and Carbon Reporting on our environmental footprint and the progress we are making to becoming Net Zero. ; ; Our commitment to fighting climate change will help deliver the policy outcomes for fighting climate change under PPN 06/20.

  Tackling economic inequality

  Civica is committed to building an inclusive and diverse culture that tackles inequality in employment, skills and pay. We promote equal opportunity through all our activities and ensure rights for all employees are always protected. We are listed as a 2020 Financial Times Diversity Leader and we are a ‘Gold’ Investors in People company. ; ; We have increased our focus and commitment to ensure we proactively implement equal and non-discriminatory treatment to all our workers. We have implemented a Diversity & Inclusion Strategy and have a Diversity and Inclusion Lead to drive the implementation of this strategy. This aims to tackle inequality in recruitment practices, team development, skills and pay through the following actions:; ; • We are a Living Wage accredited employer.; • We recruit locally to where services are delivered.; • We are committed to developing the skills of young people near our client’s businesses e.g., for a local authority, we have developed a programme of engagement workshops for young people with the potential for digital work experience. ; • Our staff act as mentors for Youth Enterprise schemes in schools/universities.; • We are a member of the 5% club, an industry-led initiative focused on creating momentum behind the recruitment of apprentices into the UK workplace. ; • Over 2.5% of our workplace is made up of apprentices or graduates and we intend to increase this to 5% by the end of 2025.; • We provide our own apprenticeship programme for managers, giving them access to training and development that may not be accessible outside the workplace.; ; Our commitment to building an inclusive and diverse culture will help deliver the policy outcomes for tackling economic inequality under PPN 06/20 and will dramatically improve job prospects and increase earning potential for the young and job seeking communities.

  Equal opportunity

  Civica is committed to providing equal opportunities and building an inclusive and diverse culture. The more diverse our workforce, the more informed the decisions we can make for our customers, supporting the communities in which we work. ; ; We are proud to have been ranked as one of the top European companies for workforce diversity and equality, as chosen by in the Financial Times in 2020.; ; We are committed to building and maintaining an inclusive and supportive culture where diversity thrives:; ; • To ensure our recruitment practices support the attraction and hiring of diverse candidates, all vacancies are advertised on multiple Diversity & Inclusion platforms. ; • We run attraction campaigns targeting females and BAME applicants. We use a process of anonymised applications, competency-based questions and scoring to remove bias. We also use decoders to ensure job advertisements use gender and culturally neutral language. We also ensure mixed panel interviewing.; • We advertise vacancies on https://disabilityjob.co.uk/ and share diversity statements on all job adverts.; • We have made training on diversity and inclusion mandatory.; • We aim to ensure increased diversity of new starters in technology/sales/leadership roles by 10% per annum over the next 3 years.; • We aim to ensure that at least 50% of shortlisted people are being considered from a diverse background for roles above £35k.; • We promote affinity groups within the company who represent a group of people linked by a common characteristic, often underrepresented, or historically excluded, which acts as a ‘safe space’ for such individuals. This identity could be related to race, gender, sexual orientation, language, nationality, physical or mental ability, socioeconomic class, family structure, religion, amongst others.; ; Our commitment to providing equality of opportunity will support the delivery of the policy outcomes for equal opportunity under PPN 06/20.

  Wellbeing

  Civica actively promote a mentally healthy workplace and workforce integrating mental health and general wellbeing in all that we do from recruitment, appraisals to strategic management.; ; Through our Health and Wellbeing Policy (HWP) and 40+ Mental Health Champions we encourage a flexible and realistic work/life balance. These provide a foundation to support the mental and physical health of our staff through:; ; • Employee Assistance Programme and online Wellbeing Hub, which provides 24/7 access to websites, e-mail, phone, face-to-face counselling on all personal issues.; • Aviva DigiCare+ Workplace App providing external mental health consultancy.; • Mental Health Champions who support colleagues’ wellbeing in the workplace.; • RedArc Personal nurse service.; • Management Coaching - managers are trained in GROW (Goals, Reality, Options and Will) and in being Health and Wellbeing Advisors, supporting employees with mental/physical health needs.; • Health assessments/advice aimed at improving physical health.; • Cycle to Work scheme to aid physical and mental health.; • Weekly fruit drop for offices, encouraging a healthier diet.; • Free eye tests for all VDU users, encourage staff to take advantage of NHS flu vaccinations services, and support people wishing to use the NHS Stop Smoking Service.; ; We also support our customers’ and communities’ through The Civica Foundation, our home for all charity, community, volunteering and social value. Our Days of Difference initiative gives every Civica employee 3 days a year to make a difference to charitable or community causes. Our employee’s can use this individually, join up as a team or take part in Civica coordinated events.; ; Suppliers/subcontractors are subject to Civica’s Sub-contractor Selection Process as defined in our ISO9001 Quality Management System, which includes criteria for assessing health and wellbeing policies.; ; Our commitment to providing equality of opportunity will support the delivery of the policy outcomes for Wellbeing under PPN 06/20.

Pricing

• Price: £138 to £2,290 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@civica.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.