BDO LLP

BDO Rhiza - Enterprise Risk Management

Rhiza is an online Enterprise Risk Management software tool, which enables a unified, flexible, and straightforward approach to managing risk across an organisation. It brings together risks, controls and actions, as well as incident logging, Key Risk Indicators and assurance activities to create a consolidated and powerful management tool.

Features

• Capture and evaluate risks with ease
• Create control libraries and link them to risks
• Monitor the effectiveness of risk controls and assurance activities
• Real time status and progress/dashboards
• Clear and concise reports
• Record /monitor actions needed to reduce risks and improve controls
• Proactive notifications to users
• Includes options for Key Risk Indicators and Incident Logging
• Identify and rank “Top risks” for the organisation
• White label and customisable to fit client branding

Benefits

• Real time information on risk to support agile decision making
• Build and administer an effective risk management process
• Straightforward and simple to use - but not simplistic
• Embed risk management into organisational processes and operational activities
• Enhance stakeholder confidence that risk is being proactively managed
• Ease the administrative overheads of coordinating and managing risk registers
• Proven blend of technology and subject matter expertise
• Enhances accountability to drive clear focus on risk and controls
• Robust audit trail to evidence changes made and actions taken

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorsales@bdo.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

481091750631170

Contact

Diego Fajardo
+44 (0) 207 8933 356
publicsectorsales@bdo.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  Financial

  • Treasury and Risk Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None. Limited to browsers stated below.
• System requirements: Web browser (Chrome, Firefox, Edge)

User support

• Email or online ticketing support: Yes
• Support response times: Emails are responded to within 4 working hours of receipt during standard UK working days (9 - 5.30pm)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We offer one level of support which uses different staff within the Rhiza team depending on the enquiry you are raising. All operational support enquiries are included within the annual licence fee. All clients are also assigned to a named account manager. Normal Support Hours are Monday to Friday 9.30am-5.30pm GMT, excluding bank holidays.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Our fee includes initial consultancy advise to ensure the system is configured correctly for your first use, along with "train the trainer" session(s) for your administrators and key users. We can offer training for all your users at additional cost if required. User documentation is provided in the form of user guides and in-application context relevant help screens.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All data is returned securely by our helpdesk in CSV format.
• End-of-contract process: We will return client data within 28 days of the end of the contract. No additional costs apply.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding are overseen by the client's account manager and discussed on an individual organisation basis. The account manager has full access and visibility of on / off boarding documentation

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Users can retrieve data out of the system including risks and controls. They can also insert KRI data. Call limits apply.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: By our helpdesk: * configuration data (eg risk and and control assessment levels) * key terminology (eg "mitigation" instead of "control") * functional areas (eg activating additional areas of risk data to be recorded) By the client administrator: * data structures and categories * reports * users and groups By end users: * data & report grid columns

Scaling

• Independence of resources: We use a scalable, hosted solution from Microsoft Azure.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data can be exported by via custom reports (created by client administrators). These reports can be based on a wide variety of queries and can include almost all data fields within the application.
• Data export formats: Other
• Other data export formats: Excel
• Data import formats: Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Services will be available to the Customer for 99% on a 24/7/365 basis. This service level allows for unplanned outages totalling not more than 3 days and 15 hours each year from the Renewal Anniversary or contract start date whichever occurs first. If an unplanned outage has occurred, BDO will aim to restore the availability of the Services within one (1) Working Day. If BDO is unable to restore the Service within this time frame BDO will extend, free of charge, the Renewal Anniversary by two (2) weeks.
• Approach to resilience: Available on request
• Outage reporting: Email alerts to clients

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Other user authentication: SSO
• Access restrictions in management interfaces and support channels: Access to client data and live hosting infrastructure is limited to a minimal set of trusted staff of manager grade or above.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: BDO is committed to the delivery of exceptional client service. This includes ensuring that client information is fully secure when in our care. Information Security is a part of the operation of any business; for us, it is essential to achieve our ambition of exceptional service. It is vital that we are aware of our responsibility to maintain the confidentiality, integrity and availability of the information that we hold on behalf of our clients. We have an established security organisation with our Information Security Manager, (who reports to our Partner for Risk Management) and a comprehensive suite of Risk Management and Information Security policies in use across the firm. • We expect all our people to take personal responsibility for information security and comply with these policies as part of their annual declarations. • We are ISO27001:2013 certified (certificate IS 573148) and use the risk based standard for designing and implementing our information security management systems so that we can consistently: • Deploy appropriate security controls across all business units • Define our requirements for security in all third party contracts and agreements • Benchmark ourselves against other organisations • Ensure that our security policies are implemented effectively.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Available on request
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Available on request
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Available on request.
• Incident management type: Supplier-defined controls
• Incident management approach: We have policies and procedures in place for detecting and dealing with breaches, stipulating that all incidents must be reported to relevant parties including the firm’s COO, Head of Quality and Risk Management, Data Protection Officer, Head of Legal and CISO.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We will make a dedicated standard trial version available for two weeks. To do this we will need some basic information from you to configure the trial instance.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 4.25%
• Between £500,001 and £1,000,000: 6.5%
• Between £1,000,001 and £2,500,000: 7.75%
• Between £2,500,001 and £5,000,000: 8.85%
• Over £5,000,001: 9.25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Group
• ISO/IEC 27001 accreditation date: Monday 4 July 2011
• What the ISO/IEC 27001 doesn’t cover: This certificate relates to the information security management system, and not the products or services of the certified organisation.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Dbddefac-bc22-4091-9d0c-56c58d1c9bb9
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Introducing transparency to pay and reward processes
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorsales@bdo.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.