BCN Group Ltd

BCN SQL and Oracle Database Managed Services - Public Sector & Healthcare services

BCN’s SQL Server Database Managed Service is a way of reducing the risk to your business through IT issues and potentially delivering significant cost savings.
Services provided under an annual subscription for an agreed list of SQL Server database servers and instances including Server monitoring, Database monitoring, and Service monitoring.

Features

• Continuous data protection
• Managed Service delivery
• 24/7 monitoring
• Located across UK only datacentres
• Tier 1 Microsoft cloud partner
• Managed Database, SQL, Oracle

Benefits

• Remote working
• Key LOB hosting
• Expert support and advice
• Cloud concierge service
• Easy route to full DR
• Proactive management and suggestions
• Quick ROI with expert insight
• 1 or 3 year options for predictable cost control
• Database consistency and performance

£675 to £1,050 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ric.kelly@bcn.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

481159762831434

Contact

Mr Ric Kelly
0345 095 7000
ric.kelly@bcn.co.uk

Planning

• Planning service: Yes
• How the planning service works: Planning can be facilitated as a separate piece of professional services work through our BCN Cloud Architecture and Migration service
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365
  • Microsoft Azure
  • BCN Managed Cloud

Training

• Training service provided: Yes
• How the training service works: We provide tailored training options from end-user facing Microsoft 365 instruction through to internal IT team workshops to facilitate cloud adoption and ongoing management (if desired) of the client's cloud solution.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365
  • Microsoft Azure
  • BCN Managed Cloud

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Setup and migration can be facilitated as a separate piece of professional services work through our BCN Cloud Architecture and Migration service
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365
  • Microsoft Azure
  • BCN Managed Cloud
  • SQL Server database related services

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: As a Microsoft Gold Cloud Productivity and Cloud Platform Partner, our expertise has enabled us to extend the impressive Azure infrastructure into a flexible managed service. BCN DB Support allows clients to fully utilize the powerful and ever-evolving cloud platform without pre-existing knowledge or expensive in-house skillets. BCN Group can provide 1st to 3rd line support for BCN and Azure cloud services along with expert escalations through our highly skilled support team and pod structure.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard Support Hours - Monday - Friday 08:00 - 18:00Hrs Extended Support Hours - Monday - Friday 07:00 - 19:00Hrs Out of Hours Support - P1 ONLY - 24/7 (Excluding Christmas Day) Priority 1: Standard / Extended Hours - Response Within 30 minutes Priority 1: (Out of Hours) Response Within 60 minutes Priority 2: Standard / Extended Hours – Response Within 2 hours Priority 3 or 4: Standard / Extended Hours – Response Within 4 hours Priority 5: Standard / Extended Hours – Response Within 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Support Hours ; 50+ dedicated support engineers across 3 UK offices provide technical support 24 hours a day, 7 days a week, 365 days a year. ; * This includes proactive monitoring and alerting of core services. *Waking Hours = 7am to 7pm Monday to Friday (from manned helpdesk) ; ; Ticket Severity ; All tickets logged to the Service Desk will be allocated a severity level based on the following methodology. This will ensure that reporting on service levels may be achieved to the optimum format. ; ; 1 - Catastrophic business disruption; 2 - Severe business disruption or user critical issue ; 3 - Business disruption or multiple user issue; 4 - Minor business disruption or user issue; 5 - Job or Task; ; Service Desk Staff will evaluate the Incident and allocate a priority level after which it will be assigned to the appropriate staff. This will be based on the required skill set to resolve the incident in a timely manner.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS
• ISO/IEC 27001 accreditation date: 25/06/2020
• What the ISO/IEC 27001 doesn’t cover: BCN Group activities related to the provision of this service are covered by ISO 27001
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  BCN are focussed on improvements in Energy Efficiency. We continue to monitor and review our energy usage with the aim of reducing where we can.

  Tackling economic inequality

  BCN will create employment and educational opportunities for people from backgrounds that typically find it hard to get employment.

  Equal opportunity

  BCN is committed to achieving a working environment which provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, gender, gender reassignment, maternity, marital status, disability, religious beliefs, age or sexual orientation

  Wellbeing

  BCN is committed to the protection and promotion of the mental health and wellbeing of all staff. We shall continuously strive to improve the mental health environment and culture of the organisation by identifying, eliminating, or minimising all harmful processes, procedures and behaviours that may cause psychological harm or illness to its employees.

Pricing

• Price: £675 to £1,050 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ric.kelly@bcn.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.