AKONI TECHNOLOGIES LTD

ServiceNow Consulting, Implemetation & Support

Akoni Technologies is a trusted ServiceNow Consulting & Implementation Partner. Delivering inventive support solutions for the ServiceNow platform, encompassing tailored app creation, platform setups, customizations, ongoing maintenance, and assistance. Our bespoke design and implementation methods will fast-track your digital journey.

Features

• 24/7 L2/L3 ServiceNow support
• Enterprise ServiceNow IT Service Management (ITSM) transformations
• Flexible support models from ITIL through CSM to DevOps
• Cloud orchestration and management through ServiceNow
• Asset, Demand, Capacity, Supplier, Availability, and Configuration Management
• Migration from legacy ITSM systems to the ServiceNow platform
• Test Automation using ServiceNow's Automated Test Framework (ATF)
• ServiceNow platform and process assessments
• Dedicated Technical Account Manager (TAM)

Benefits

• Delivery of a ServiceNow solution aligned to your organisational needs
• ITSM, ITAM, ITOM, CSM, PPM (ITBM), Security Operations and GRC
• Certified ServiceNow support partner in Application Management and Managed Service
• No risk of IR35, our ServiceNow consultants are permanently employed
• Cost efficiency through tailored resource delivery and management
• Enhanced internal capability through transfer of resources
• Proactive strategic services for planning ServiceNow road map

£450 to £1,600 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mahesh.kumar@akonitechnologies.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

481398190749818

Contact

Mahesh Kumar
01189256014
mahesh.kumar@akonitechnologies.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our Technical Pre-Sales solution consultancy involves proactive and frequent engagement with our clients during the initial planning phases. This ensures meticulous alignment of all facets of the proposed ServiceNow solution with their specific requirements, encompassing licensing, implementation, and ongoing support.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: ServiceNow

Training

• Training service provided: Yes
• How the training service works: Akoni Technologies offers a range of training options tailored to suit clients' preferences, including standard training sessions such as one-to-one, classroom-based, or web-based training. Should you require a different format, we're flexible and accommodating. Our commitment to your success extends beyond training sessions - we provide comprehensive handover documentation to facilitate your ongoing operations. During the project implementation phase, we ensure seamless knowledge transfer by sharing technical insights to empower your team. If your organization has specific training needs, we can customize our training programs accordingly. Moreover, we're dedicated to building your organization's capabilities through ongoing support, mentoring, and coaching initiatives.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We guarantee the involvement of all pertinent stakeholders in the Approval Process, ensuring that risks and limitations are tackled during the Planning and Design stages of projects. Our Consultant-Led Team seamlessly integrates Migration and Transition into their Planning and Design Process, ensuring smooth Implementation. With extensive experience in guiding both service users and staff through cloud migrations, we have a proven track record of successfully transitioning our clients to the Cloud, minimizing disruptions to your daily operations. Count on us to support you and your organization throughout the entire process.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: ServiceNow

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Akoni Technologies offers comprehensive quality assurance and performance testing solutions. Our services empower clients to conduct thorough functional, performance, stress, security, and vulnerability tests, ensuring the robustness of their systems. Additionally, we provide API monitoring and management services to enhance performance and reliability.

Security testing

• Security services: Yes
• Security services type:
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Akoni Technologies' proficient teams collaborate closely with both project stakeholders and business users to gain a deep understanding of the organization's requirements, priorities, and operational workflows. By fostering engagement and leveraging this insight, we strive to deliver an exceptional final product. Our comprehensive services cover all phases of the project lifecycle, encompassing strategy development, business case formulation, procurement, data migration and integration, and complete system implementation. Additionally, we provide comprehensive training and ongoing support following implementation.

Service scope

• Service constraints: None.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Service Level Target for response are 2 hours and resolution in 8 hours. Based on clients request and requirments SLA can be modified.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Web chat testing is performed by our Partner ServiceNow
• Support levels: We engage with each of our clients individually to establish a suitable support framework for the services outlined in their contract. Our support services are customized to meet the specific needs and preferences of each client. Pricing is determined based on the particular requirements of the service provided. Furthermore, every client is assigned a dedicated technical account manager, who serves as the primary point of contact with our organization. This ensures that support aligns with the client's requirements from the outset of our relationship and continues to meet their needs thereafter.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Akoni Technologies pioneers sustainable solutions. Through innovative products and services, we reduce carbon emissions and promote environmental stewardship. We are dedicated to creating a greener future, we leverage technology to address pressing environmental challenges and drive positive change.

  Covid-19 recovery

  We have a covid-19 policy in place and provide a safe working environment for our staff and work from home arrangements as needed.Akoni Technologies seeks to help local communities and charities affected by COVID-19 by creating roles for new employment, re-training and other return-to-work opportunities.

  Tackling economic inequality

  Akoni Technologie is committed to Tackling economic inequality and has various policies and procedures in place to support our commitment.

  Equal opportunity

  We are an Equal opportunity employer and have Equal opportunity polices in place to support this,

  Wellbeing

  We are committed to supporting our staff well-being and promoting mental health awarness providing external support where needed.

Pricing

• Price: £450 to £1,600 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mahesh.kumar@akonitechnologies.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.