Computacenter (UK) Ltd

Computacenter - Databricks Professional Services & Training

Databricks Professional Services & Training is a comprehensive offering designed to provide advisory support, training, and enablement for data teams. We provide consistent delivery capability for Data Platform, Machine Learning and Generative AI use cases, while also developing self-sufficiency to accelerate outcomes, de-risk project delivery and scale the GTM motion

Features

• Establish Lakehouse, an open foundation for all your data
• Embeds expertise to accelerate data and AI value.
• Review & design of Data Architecture and implementation plan
• Architecture design, planning and assurance service for data platform migration
• Data Engineering assurance and data delivery service
• Machine Learning assurance and Machine Learning delivery service
• Mosaic Generative AI advisory and implementation of RAG use case
• Mosaic Generative AI strategy, Finetune and train custom models
• Instructor led private & public hands on training
• Certification exams to assess knowledge of Databricks Data Intelligence platform

Benefits

• Service aimed at addressing the UK's Data Skills gap
• Data & AI for everyone in the organisation
• Platform by Apache Spark™, Koalas, Delta Lake, ML Flow creators
• Performant, scalable, cost efficient data intelligence platform with Data Governance
• Custom models on your data to maintain privacy and control
• End-to-end AI workflow to deploy and manage machine learning models
• Monitor and govern models with MLFlow to measure performance
• Gain industry recognition, competitive differentiation, greater productivity and results
• Measure your educational investment and analyse ROI, cost effectiveness
• Learning for all roles, tailor made for distinct personas

£160 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

481398632650397

Contact

Karen Baldock
+44 (0) 1707 631000
government@computacenter.com

Planning

• Planning service: Yes
• How the planning service works: Databricks supports hosting on Amazon AWS, Microsoft Azure, and Google Cloud Platform, allowing users to access data wherever they keep it, regardless of the cloud. Databricks provides detailed information about the regions supported by Databricks on AWS, features available in each region, and IP addresses and domains for Databricks services and assets. This information is crucial for users who create their Databricks workspaces in their own VPC, a feature known as customer-managed VPC, or if they use AWS PrivateLink within their Databricks network environment.; Databricks has a structured approach to implementing software services. For common use cases like Hadoop Migration, Data Lake Optimization, Streaming Analytics, and Machine Learning, Databricks builds a reference architecture along with a supporting reference implementation. The offerings are modular, allowing for an architecture-only portion if customer feedback warrants it.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Databricks platform on Amazon AWS
  • Azure Databricks on Microsoft
  • Databricks platform on Google Cloud Platform

Training

• Training service provided: Yes
• How the training service works: Whether you are new to the data lake or building on an existing skill set, you can find a curriculum tailored to your role or interest. With training and certification through Databricks Academy, you will learn to master the Databricks Lakehouse Platform for all of your big data analytics projects.; We provide custom-fit learning paths for multiple roles and career paths. These paths include self-paced courses, instructor-led training, and certifications/accreditations, where appropriate.; All instructor-led courses include hands-on exercise using real-world scenarios in the actual Databricks Lakehouse platform. By participating in these courses you will build cloud-native skills that achieve and sustain new levels of competitive performance. Our courses aim to enable individuals and teams to innovate faster so your business will not just survive, but thrive, now and in the future. Instructor-led courses are offered for public or private enrolment. We also provide customised consultant led enablement workshops for individual use cases or platform implementations. ; Certification exams assess your knowledge of Databricks Data Intelligence platform usage and the underlying methods required to successfully implement quality projects.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Databricks platform on Amazon AWS
  • Azure Databricks on Microsoft
  • Databricks platform on Google Cloud Platform

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Databricks migration assurance service provides a concrete migration outcome through a prescriptive approach that maximises the value of customer’s existing data and pipeline investments — ensuring seamless migration to the Databricks Lakehouse Platform and best practices conformance while reducing risk and cost. Databricks subject matter experts work as part of a customer team providing architecture, planning, design and ongoing expert support and technical guidance in the form of an advisory capacity throughout the migration journey to ensure success.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Databricks platform on Amazon AWS
  • Azure Databricks on Microsoft
  • Databricks platform on Google Cloud Platform

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Databricks offers comprehensive support for its platform managed cloud services across AWS, Azure, and GCP. This includes assistance for a variety of components such as Databricks Workspace, Databricks SQL, Databricks Runtime, and Databricks SQL Analytics. Additional support extends to Unity Catalog, Databricks Machine Learning, Delta Live Tables, and other services connected to the Databricks platform. This holistic support ensures that users can maximize the efficiency and utility of Databricks tools across different cloud environments, enhancing data integration, analysis, and machine learning capabilities seamlessly.

Service scope

• Service constraints: Databricks Professional Services & Training is only available for consultancy and training required for Databricks Data Intelligence platform on AWS, Azure Databricks on Microsoft and Databricks Data Intelligence platform on Google Cloud Platform

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Mission Critical: <15 minutes.; Severity 1: <1 hour.; Severity 2: <2 hours.; Severity 3: <4 hours.; Severity 4: <1 business day; Support hours: Severity 1 & 2: 24x7x365, Severity 3 & 4: 9 AM–6 PM, Mon-Fri; ; Production .; Severity 1: <1 hour.; Severity 2: <4 hours.; Severity 3 & 4: within 1 business day; Support: Severity 1 and 2: 24x7x365, Severity 3&4: 9 AM–6 PM, Mon-Fri; ; Enhanced .; Severity 1: <4 hours.; Severity 2, 3 & 4: <1 business day; Support: 9 AM–6 PM, Mon-Fri; ; Business ; Severity 1, 2, 3 & 4: <1 business day; Support: 9 AM–6 PM, Mon-Fri
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Databricks provide two chat support options at extra cost, Microsoft Teams and Slack. ; Microsoft accessibility tools can be found here -> https://support.microsoft.com/en-us/office/accessibility-tools-for-microsoft-teams-2d4009e7-1300-4766-87e8-7a217496c3d5; Slack - https://slack.com/intl/en-gb/accessibility
• Web chat accessibility testing: At this time, we have not conducted specific testing of our web chat systems with assistive technology users.
• Support levels: At Databricks, we are committed to providing a comprehensive suite of support services designed to meet the varied needs of our customers. Our support packages are structured into four distinct tiers: Mission Critical, Production, Enhanced, and Business Support, each tailored to support different operational needs and urgency levels. Mission Critical is our premier support tier designed for customers who require immediate attention to business-critical issues. Production Support is geared towards customers operating in high stakes environments where uptime and reliability are paramount. Enhanced Support offers an elevated support experience ideal for clients who need more than standard support but less than the intensive care of Production or Mission Critical tiers. Business Support provides foundational support suited for environments with less critical workloads such as Development and Staging environments. Additionally, we offer the option of a Designated Support Engineer to augment any support package, providing personalised technical assistance.; ; Further information on support structures can be found here- https://databricks.com/support ; We can provide an indication on costs as part of our commercial response. A Designated Support Engineer is available at extra cost.

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Databricks

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 28/04/2022
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification relates to the information security management system and not the products or services of the certified organisation.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Gemserv Ltd
• PCI DSS accreditation date: 22/09/2021
• What the PCI DSS doesn’t cover: As per section 2a of the PCI-DSS certificate, there are no areas that were marked as ‘Not Included’. We therefore confirm we are compliant across all relevant requirements for our services as a Hosting Provider, Managed Services and Payment Processing.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Computacenter ensures that our business practices deliver effective stewardship of the environment in line with the Social Value Model. Computacenter's science-based emissions reductions targets are approved with the SBTi. Our Net Zero Journey Group Emissions is now just 16% of 2015 levels as outlined in our carbon reduction plan to achieve ‘Net Zero’ carbon emissions by 2040.; ; Business travel is necessary, both for our customer requirements and for our staff. We have materially reduced business travel, ensuring all business trips are necessary, helping reduce carbon emissions. We are investing in technology to allow greater use of existing communication platforms as part of our ‘hybrid working’ strategy. One of the key benefits we believe this will help us realise is reducing emissions from business travel by 35 per cent by 2025 (compared to 2019). For G-Cloud services this means that we will drive the use of virtual, technology-enabled meetings as much as possible for all internal and external sessions, including those with our wider supply chain.; ; Further to this we can provide customer advisory services which include guidance and recommendations on how to improve their sustainability performance to help inform customer decision making whilst achieving the desired commercial and technical outcomes through the services being provided.; ; Computacenter has introduced incentives to encourage the replacement of the existing Fleet with Ultra Low Emission Vehicles. We have 44 electric charging points across 2 of our locations to encourage the adoption of electric and hybrid vehicles, either through our company car scheme or privately. For this framework specifically, this means that our consultants, project managers and engineering resource will have access to a ULEV vehicle via our company car scheme and the ability to charge a vehicle at Computacenter office locations.

  Covid-19 recovery

  Throughout the pandemic we have closely followed and implemented government guidance relating to the workplace and COVID-19. We created a COVID-19 risk assessment to enable us to understand the improvements that need to be made to our workplace conditions in line with the Government COVID-19 secure workplace guidelines and the business advice that is now current. It looks at the risks of COVID-19 in the workplace, such as hygiene, & cleaning and then states what we must put in place to mitigate these risks.; ; As we enter the recovery phase of the pandemic, we have introduced hybrid working for our employees. This will allow most employees including those delivering G-Cloud services increased flexibility in how and where they work ensuring that we still deliver the best service to our customers whilst looking after our people.; ; Our COVID-19 steering committee is there to identify activities that will improve workplace conditions then plan, build and regularly monitor various programmes focused on supporting the COVID-19 recovery effort. At these meetings, chaired by our Chief People Officer (‘CPO’) Sarah Long, our CIO John Gibbs and Services operations, the steering committee discuss changes that need to be implemented, identify areas of improvement, and review our roadmap of new activities.; Throughout the life of the contract, we will use our existing activities (as well as those that are in development in due course) to continue to improve workplace conditions in support of the COVID-19 recovery effort.; ; Questions relating to travel were included in the COVID-19 surveys that were issued through the pandemic. The assessment highlighted concerns people had about public transport. To help all employees; managers were coached and given guidance about being flexible with start/finish times. We continue to adapt our approach based on feedback received through the steering committee and employee surveys.

  Tackling economic inequality

  As a diverse and inclusive organisation with a strong focus on equality and driving in-work progression, our approach to recruitment and employment is aligned to recognised industry best practices such as the 5 principles of quality work as set out in the Good Work Plan.; ; Our Employee Impact Groups for disadvantaged or minority groups provide representation, support, and community engagement, feeding into our People Panel ensuring all voices are heard, underpinning our wider ambition of building a sustainable business for the long term.; ; We put specific measures in place to provide opportunities to under-represented groups or those who face barriers to employment, including comprehensive outreach programmes for schools and universities, as well as partnerships with non-profit organisations within our communities. We continue focus on reaching harder to reach groups and people who are underrepresented in our sector by working with charities and schools in the local community to offer career talks and work experience opportunities. Our school outreach programme has over 130 volunteers dedicating over 2,600 hours running activities for employability and life skills in schools, colleges, and universities.; ; Computacenter is one of the 9 founding members of ‘Technology Community for Racial Equality’ (‘TC4RE’), a group set up to drive racial equality throughout the technology industry, with which we are delivering a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.; ; Furthermore, Computacenter are a silver level partner in the Armed Forces Covenant and has introduced a programme that provides the opportunity to attain a degree and ServiceNow certification whilst receiving full salary for armed forces leavers. This programme is the first of many programmes we intend on running to help ex-forces personal transition back into the workplace and the IT industry.

  Equal opportunity

  Computacenter is committed to providing equal opportunities to all through fair recruitment practices and employment conditions across our organisation.; We are a Disability Confident ‘Committed’ employer, committed to making lasting changes to our business creating a diverse talent pool. We work with partners through our community outreach, who are specialists in disability. An example is our work with Knightsfield School in Welwyn Garden City, a specialist school for deaf children. We run at least 3 ‘get work ready’ events with them, as well as offer up to 4 work experience opportunities and onsite visits every year.; ; For this contract, we will use existing initiatives (as well as others that are in development) to provide career opportunities for individuals from under-represented groups to address requirements for specific skills or roles with a focus on increasing skillsets through the life of the contract. This will include apprenticeships aligned to security and cloud/infrastructure departments, as well as industrial placements and graduate schemes for our ServiceNow Centre of Excellence, with specific focus on delivering cloud-based services to our customers.; ; Our workforce for services delivered under this framework will have access to existing initiatives aimed at supporting in-work progression and development for those from disadvantaged/minority groups. For example, our gender diversity initiatives include our Growing Together programme, which over 150 women have been through so far, of which over one-third have been promoted or taken a new role within a year following the mentoring and coaching provided.; ; We are also committed to driving racial equality across our business and the wider technology industry. We are a founding member of ‘Technology Community for Racial Equality’ which recently delivered a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.

  Wellbeing

  We understand how important employee Wellbeing is for a sustainable business model, therefore we are committed to creating a sustainable supply chain. Ensuring the wellbeing of our employees are looked after will positively affect productivity, recruitment, and retention rates.; ; In November 2021, a designated UK wellbeing manager was appointed and has since launched our wellbeing strategy, which aligns with the Social Value Model and the 6 standards of the Mental Health at Work Commitment, signed in July 2021. We are actively implementing the enhanced mental health standards as recommended through the ‘Thriving at Work’ review, and NICE mental health at work guidelines, as part of our Wellbeing strategy. The strategy encompasses four pillars of wellbeing, mental, physical, financial, and social. We are a Menopause friendly organisation and have created a support network for those in need.; ; We have 109 Mental Health First Aid (MHFA) accredited staff in the UK, trained by Mind, who act as Wellbeing Champions providing mental health first aid support and promoting our wellbeing services which those delivering G-Cloud service provisions will have access to. These champions are from every business area and from different seniority. We hold events throughout the year organised by our UK wellbeing manager and Champions, which have included celebrating World Mental Health days, Menopause awareness, financial wellbeing webinars and sponsored events to raise money for our mental health charity partners.; ; 2021 also saw the launch of our new groupwide app-based programme ‘Be Well’ which gives our people access to over 3,000 fitness, nutrition, health and wellbeing courses through Humanoo. Through this app we have launched an extremely popular groupwide step challenge and has encouraged our people to be more active, with over 35% of our workforce now using the app and covering over 1.8bn steps so far.

Pricing

• Price: £160 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.