RAZOR THORN SECURITY LTD

Vulnerability Management - Qualys

Qualys Cloud Platform consists of a suite of IT security and compliance solutions delivered via SaaS deployment model that leverages shared and extensible core services. The solution allows customers to continuously monitor their hybrid environments for Vulnerabilities, compliance, misconfigurations, automate remediation with the aim of reducing organisational risk.

Features

• Vulnerability Management.
• Risk Managment.
• Compliance.
• Endpoint Security.
• Patching/Remediation.
• Asset Managment.
• Cloud Security.

Benefits

• Free instructor led training.
• Free technical support.
• Dedicated technical account manager.
• Six sigma accuracy - Low false positives.
• One agent/one platform for all security needs.
• Native cloud integration.
• Risk/threat information - Pulled in by 25+ different vendors.

£1,970 a device

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sophia.durham@razorthorn.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

481506397807273

Contact

Sophia Durham
+447470334993
sophia.durham@razorthorn.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No.
• System requirements: N/A.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The Qualys Technical Support team are available 24/7/365. For further details on response times please visit this link that includes SLAs: https://www.qualys.com/support/sla/
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: N/A - One support level.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Certified online training is available, A dedicated Technical Account Manager is assigned to all accounts.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Reports and dashboards can be downloaded or exported via the API.
• End-of-contract process: Upon termination of the agreement, Qualys will automatically delete all customer scan data within 13 months of termination. Customers can request that Qualys delete all online subscription data within one month. Subscription data will remain on encrypted backup tapes for up to one year. The data can be downloaded using the reports or via the API.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/A
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Qualys' Software-as-a-Service (SaaS) delivery model, allows users to access Qualys from any Web browser. This unique SaaS platform enables organisations to assess and manage its security exposures freeing them from the substantial cost, resource and deployment issues associated with traditional software products.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Qualys CSP customers can access the platform for UI and API calls via HTTPs.; For more information, please refer to our API documentation at https://www.qualys.com/docs/qualys-api-quick-reference.pdf
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: We have over 12 Datacentres around the world carrying out over 6+billion scans a year, 13+ trillion data points indexed on Elasticsearch giving 2 second visibility. We can scale Qualys as your needs grow. We just add more capacity to meet the scanning, analysis and reporting needs of your business.

Analytics

• Service usage metrics: Yes
• Metrics types: License count/usage - Can be tracked from within the Qualys console.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Qualys.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: All customer data at rest is encrypted using AES 256 bit algorithm.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Dashboards, Reports and openAPI.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats:
  • XML.
  • HTML.
  • PDF.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Qualys Cloud platform is highly available, and referenced in the MCSA and through our SLA reference material. The Cloud Services will be available to Customers, as measured from the Qualys SOC connection to the Internet, twenty-four (24) hours a day, seven (7) days a week, with a 99.5% uptime, calculated on a quarterly basis, excluding scheduled maintenance.
• Approach to resilience: The Qualys Cloud Platform resides behind network-based, redundant, highly-available firewalls and intrusion monitoring solutions. In addition, each host runs a localized firewall on top of the customized, hardened Linux distribution, which is unique to Qualys. Qualys is available 24x7x365 and can be accessed anytime from anywhere through a Web browser. Qualys consistently maintains 99% availability. The service is constantly updated transparently, without any interruption to users, and is only taken off-line once a quarter for maintenance and updates. This process usually lasts a few hours in duration.
• Outage reporting: Incase the customer is impacted by a security Breach, Qualys shall notify the customer within 24 Hrs.; Additionally, Customers may subscribe to receive email notifications of Qualys service status and Breach / scheduled maintenance / Outage: https://status.qualys.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Qualys CSP customers can access the platform for UI and API calls via HTTPs. Qualys has user based password authentication, active directory integration, single sign on.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman Compliance
• ISO/IEC 27001 accreditation date: 01/12/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 01/02/2024
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: N/A
• PCI certification: Yes
• Who accredited the PCI DSS certification: PCI DSS SSC
• PCI DSS accreditation date: 01/11/2023
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • FedRAMP Authorized (Impact - Moderate).
  • Qualys ISO/IEC 27001:2013.
  • Qualys ISO/IEC 27017:2015.
  • Qualys ISO/IEC 27018:2019.
  • SOC 2 Type Two.
  • PCI Approved Scanning Vendor.
  • EU-U.S. Privacy Shield Framework and Swiss-U.S.
  • Regulated by SEC.

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • Other
• Other security governance standards: Qualys ISO/IEC 27001:2013; Qualys ISO/IEC 27017:2015; Qualys ISO/IEC 27018:2019; SOC 2 Type II; PCI Approved Scanning Vendor - search for company name 'Qualys'.; EU-U.S. Privacy Shield Framework and Swiss-U.S.; FedRAMP Authorized (Impact - Moderate); Regulated by SEC"
• Information security policies and processes: Qualys has policies and procedures to ensure compliance with applicable legislative, regulatory and contractual requirements.; Qualys information Security Policies and Procedures are in adherence with FedRAMP and follows NIST 800-53 controls and ISO27001 standards.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The Qualys Configuration Management Policy and procedures are pivotal in defining Qualys’s structured approach to configuration alterations within its information system. A Change Management (CM) process augments oversight, transparency, and control over all production environment modifications, instituting standards to formally authorise, manage/test, document/monitor, and execute information system changes. All alterations to the Qualys Cloud Platform environment necessitate approval by the Change Management Board (CMB) before integration into the production environment. Rigorous testing in development or staging environments precedes CMB approval, ensuring smooth transitions to the production environment. Qualys employs comprehensive ticketing systems for CM, facilitating logging throughout the CM lifecycle.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Qualys has documented policies based on NIST 800-53, which address vulnerability management. ; Qualys adheres to and complies with FedRAMP security vulnerability assessment(s) in remediating/patching on a regularly basis.; Qualys uses three different severity categories for vulnerabilities as per the FedRAMP requirement. ; critical / High: - Qualys aim to have patch rolled out under 30 days .; Medium: - Qualys aim to have patch rolled out under 90 days.; Low: - Qualys aim to have patch rolled out under 180 days.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Qualys has an Incident Response Plan (IR Plan) that defines the minimum requirements for responding to incidents in an efficient and effective manner, including detecting, analysing, prioritizing, and handling of incidents. Security incidents are reported and monitored by Security and Operations teams 24x7.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Qualys has an Incident Response Plan (IR Plan) that defines the minimum requirements for responding to incidents in an efficient and effective manner, including detecting, analysing, prioritizing, and handling of incidents. Security incidents are reported and monitored by Security and Operations teams 24x7.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  "Razorthorn is dedicated to combating climate change and has set a bold target of achieving Net Zero emissions by 2025. To fulfil this commitment, we prioritise tangible reductions in emissions through collaborative efforts with key suppliers and empowering our team to make climate-conscious travel decisions.; ; As a socially responsible business, Razorthorn upholds the highest standards of ethics and professionalism. Our efforts fall into two main categories: compliance and proactiveness. Compliance entails adhering to legal obligations and community values, while proactiveness involves initiatives to promote human rights, support communities, and safeguard the environment.; In addition to meeting legal requirements, we actively engage in environmental protection initiatives such as recycling, energy conservation, and adoption of eco-friendly technologies. We are in the process of aligning our operations with ISO 14001 standards for Environmental Management to continually improve our environmental performance.; Razorthorn is committed to delivering further environmental benefits, including striving towards net zero greenhouse gas emissions, as part of our ongoing contract performance."

  Covid-19 recovery

  Razorthorn's mission is to enhance workplace conditions for COVID-19 recovery, emphasising social distancing, remote work, and sustainable travel. Our G Cloud 14 services aid organisations in managing and rebounding from COVID-19 impacts, promoting remote service delivery to mitigate transmission risks. We support remote work and enforce social distancing in offices, with travel following the most recent COVID-19 guidelines.

  Tackling economic inequality

  Razorthorn actively tackles economic inequality by strengthening supply chains and managing cyber security risks in contracts. We promote innovation in supply chains for cost-effective, high-quality goods. Our social responsibility drives us to support local charities, nurture future security professionals, and address regional inequality through inclusive recruitment and skill development initiatives.

  Equal opportunity

  Razorthorn is dedicated to detecting, managing, and mitigating modern slavery risks within contract delivery and supply chains. We actively combat employment, skills, and pay disparities within our workforce. Our firm adheres to rigorous 'Equal Opportunity' and 'Equality and Diversity' policies, ensuring fair treatment across all engagements.

  Wellbeing

  Razorthorn is deeply committed to safeguarding and promoting the physical and mental health and well-being of our workforce. Our support begins with the initial recruitment process and extends throughout every working day within the organisation. For team members facing challenges such as disabilities, mental health conditions, or caring responsibilities, we have an established network that offers a supportive environment to connect with peers, seek advice, and share experiences.

Pricing

• Price: £1,970 a device
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Community Edition - Provides a complete, continuously updated, and instant view of monitored IT assets and Web applications from a single-pane of glass interface. 2. SSL Labs - Check whether your SSL website is properly configured. 3. CertView - Identify certificate grades, issuers, expirations and more
• Link to free trial: https://www.qualys.com/free-services

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sophia.durham@razorthorn.com. Tell them what format you need. It will help if you say what assistive technology you use.