Hygraph

Hygraph

Content, asset and data management

Features

• Schema and Data Modelling
• GraphQL API
• Visual Editing
• Scheduling and Releases
• Security and Compliance via SSO, Audit Logs, Backups
• Content Federation and Orchestration
• Multi-channel Content Delivery
• Advanced Roles and Permissions, Commenting
• AI-powered Workflows
• Granular localization

Benefits

• Create content templates for any complex application and website
• Performant content delivery on any channel
• Editorial autonomy to manage control and adapt templates
• Manage time-sensitive marketing campaigns
• Enterprise-grade security
• Publish content from multiple sources in real-time, productized middleware
• Manage and publish content from any device to any channel
• Manage the collaboration of large teams across departments and regions
• Governed and scalable AI, embedded with company processes
• Manage, translate and publish content globally

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@hygraph.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

481530284270101

Contact

Alexander Naydenov
004917697835783
sales@hygraph.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Document

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Persuasive content management

  • Website Software
  • Digital Asset Management Applications
  • Product Content Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: -
• System requirements:
  • Web-based browser for content editing
  • GraphQL API

User support

• Email or online ticketing support: Yes
• Support response times: Depends on SLA: starting from within 15 min SLA
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Screen-reader testing
• Onsite support: Yes
• Support levels: Level 1: 9 to 5, 4-8 hours support response guarantee; Level 2: 24/7, 2 hours support response guarantee; Level 3: 24/7, 1 hours support response guarantee; Level 3: 24/7, 30 min support response guarantee
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Enterprise customers get access to customized onboarding with the help of a solutions architect and content strategist team. Different workshops are included to set the customer for success incl. content modelling, content strategy, editorial productivity, App framework and extensibility etc.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Via 1 click backups or via standard API (GraphQL) in a JSON format
• End-of-contract process: Customers are supported with exporting their content from the Hygraph system incl. data, content and schema export best practices, flexible continuation of contract and service provision in case of delayed migration.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Usage on a large screen facilitates the process of template and content manage.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Browser-based, contains modules for schema management, content editing and preview, asset management, API explorer, App marketplace
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Screenreader testing, automated tooling for accessibility
• API: Yes
• What users can and can't do using the API: GraphQL API allowing all operations available to users of the interface including:; - Management API for schema editing, user management, admin tasks; - Content API for content creation, content querying, media management
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: - Customers can customize their Schema any way they please. ; - With the help of the Hygraph App framework, the system functionality can be customized with any new features.; ; The App Framework is a toolset that allows you to build apps easily. You can use it to build apps that integrate Hygraph with third-party services, or build custom integrations tailored to your specific needs.

Scaling

• Independence of resources: Several measures:; - hosting on dedicated infrastructure, so customers are completely separated; - separating the Content and Management API; - using a global CDN

Analytics

• Service usage metrics: Yes
• Metrics types: - Admin metric concerning the CMS usage; - Request and Asset Traffic; - Error & Success Logs & Rates, Query Complexity, Throughput Numbers, User Agents etc.; - content and asset growth over time; - transaction throughput (per day, minute, etc.); - transaction types; - user agent; - latency (percentiles, queries); - webhook usage
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Via 1 Click Backup in the interface or via the GraphQL API as JSON
• Data export formats: Other
• Other data export formats: JSON
• Data import formats: Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Between 99.5% and 99.95% Uptime SLAs
• Approach to resilience: Hygraph is architected for resilience through a combination of redundant infrastructure, intelligent caching, and high availability configurations. Hosted on AWS with global data center options, it supports both horizontal and vertical auto-scaling to manage demand spikes. Content is delivered via a globally distributed cache (Fastly), ensuring near-zero latency and uninterrupted access even if origin services are impacted. Enterprise customers benefit from dedicated infrastructure, read replicas for failover protection, and a 99.95% uptime SLA. In the event of a service failure, cached content continues to be served, ensuring minimal disruption.; ; The platform includes robust backup and disaster recovery measures such as Point-in-Time Recovery and offsite backups, enabling full restoration within minutes. Security is enforced through AES-256 encryption, SSO, WAF, and DDoS mitigation via CDN layers. Continuous monitoring and automated alerting systems support rapid incident response, while CI/CD integration ensures safe and consistent deployments. Operational resilience is further supported through multi-environment management and Hygraph’s public status page for real-time transparency. Together, these measures ensure Hygraph remains a reliable and resilient CMS for enterprise-grade digital experiences.
• Outage reporting: - A public dashboard at https://status.hygraph.com/; - Email alerts; - Phone for enterprise customers

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Hygraph restricts access to management interfaces and support channels using strong identity, authentication, and authorization controls and is compliant with SOC 2 and ISO 27001 requirements. Access is enforced through centralized identity management with SSO and mandatory multi-factor authentication. Role-based access control and the principle of least privilege ensure users only have access required for their job functions. Administrative access is tightly limited, logged, and reviewed regularly. Support channels are restricted to authorized personnel, with identity verification and approval required before accessing customer data or systems, and all access is auditable.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • Other
• Other security governance standards: SOC2 Type 2 compliant and annually audited
• Information security policies and processes: The VP Engineering owns security-related processes and policies. A DevOps team and a Compliance Manager report to the VP Engineering. A full list of policies available below. ; A mix of industry-standard systems, tools for automated tracking of security and compliance related events and processes is implemented and followed to ensure highest levels of security and compliance for Hygraph. Hygraph is annually audited by an independant third-party for achieving a SOC2 Type 2 compliance. Hygraph's infrastructure is ISO 27001 certified (AWS).; ; Acceptable Use Policy; Anti-Bribery and Corruption Policy; Anti-Money Laundering Policy; Asset Management Policy; Backup Policy; Business Continuity Plan; Code of Conduct; Data Classification Policy; Data Protection Policy; Data Retention Policy; Disaster Recovery Plan; Encryption Policy; Incident Response Plan; Information Security Policy; Password Policy; Physical Security Policy; Responsible Disclosure Policy; Risk Assessment Policy; Software Development Life Cycle Policy; System Access Control Policy; Vendor Management Policy; Vulnerability Management Policy
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Hygraph operates a formal configuration and change management process aligned with its secure SDLC. All service components (code, infrastructure, and cloud resources) are tracked through their lifecycle using version control, infrastructure-as-code, and a centralized asset inventory, with defined ownership from creation through retirement. Changes are proposed via controlled workflows, peer-reviewed, tested in segregated environments, and approved prior to deployment. Each change is assessed for security impact, including risk, data sensitivity, and compliance considerations, with security reviews embedded in design, testing, and release activities.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Hygraph operates a formal vulnerability management process and is compliant with SOC 2 and ISO 27001 requirements. Potential threats are identified through continuous monitoring, automated vulnerability scanning, dependency monitoring, penetration testing, and risk assessments aligned to asset criticality and data classification. Threat intelligence is sourced from cloud providers, security tooling, vendor advisories, CVE databases, and third-party security assessments. Vulnerabilities are prioritized by severity and exploitability. Critical and high-risk issues are remediated or mitigated on an expedited basis, with patches deployed promptly through controlled change management and verified before production release.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Hygraph operates continuous protective monitoring and is compliant with SOC 2 and ISO 27001 requirements. Potential compromises are identified through centralized logging, real-time alerting, cloud-native monitoring, WAF telemetry, vulnerability scanning, and anomaly detection across production environments. Security events are correlated and reviewed by engineering and security personnel to determine impact and severity. When a potential compromise is detected, Hygraph follows its Incident Response Plan to contain, investigate, remediate, and communicate as required. Incidents are triaged immediately, with high-severity events investigated within hours and escalated according to defined response timelines.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Hygraph operates a formal incident management process and is compliant with SOC 2 and ISO 27001 requirements. Pre-defined procedures exist for common security events, including vulnerabilities, access violations, service disruptions, and data security incidents, as documented in the Incident Response Plan. Users and employees report incidents via defined internal communication channels or email, with mandatory reporting within 24 hours of discovery. Incidents are triaged, investigated, contained, and remediated based on severity. Where required, Hygraph provides customers with incident notifications and post-incident reports outlining impact, root cause, and corrective actions.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: - A fully featured Enterprise-grade instance of the product; - Access to the system for 30 to 60 days; - Assistance by a team of product experts, solutions architects and engineers
• Link to free trial: Hygraph.com

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 12%
• Between £250,000 and £500,000: 14%
• Between £500,001 and £1,000,000: 17.5%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 22.5%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type 2
  • Information Security Registered Assessors Program (IRAP)

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@hygraph.com. Tell them what format you need. It will help if you say what assistive technology you use.