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Softcat Limited

Dogma Salesforce CRM

Salesforce is the pioneer when it comes to cloud CRM having been the first software house to develop CRM as a SaaS offering. With over 3,000 apps available via the Salesforce app exchange, it can be tailored to meet the requirements of any industry.

Features

  • License Review

Benefits

  • License Review

Pricing

£850 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 8 1 5 4 9 5 5 7 5 5 6 0 4 3

Contact

Softcat Limited Charles Harrison
Telephone: 01628 403403
Email: psitq@softcat.com

Planning

Planning service
Yes
How the planning service works
As a provider of planning services for cloud hosting or software implementation, we assist buyers in several ways:

Needs Assessment: We start by understanding the buyer’s business needs, technical requirements, and goals. This helps us recommend the most suitable cloud solutions.
Strategy Development: We help formulate a cloud strategy that aligns with the buyer’s business objectives.
Implementation Planning: We create a detailed plan for the cloud implementation, including timelines, resources needed, and steps for data migration.
Training and Support: We provide training to the buyer’s team to ensure they can effectively use and manage the cloud services. We also offer ongoing support for any issues that may arise.
Cost Optimization: We help buyers understand the cost implications of different cloud options and work with them to optimize costs while ensuring performance.
Our goal is to make the transition to cloud as smooth as possible, minimizing disruption to the buyer’s operations and maximizing the benefits of cloud technology.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
MS clous hosted software, salesforce cloud

Training

Training service provided
Yes
How the training service works
Dogma provides tailored and contextualised training for relevant user groups, from system administrators and supervisors to line workers. The training can come in various formats and options, including on-site, virtual (via Microsoft Teams), and pre-recorded. We also provide a 24/7 learning portal for continuous access and reference.
Training is tied to specific services
Yes
Services the training service works with
Software Services

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Data Migration is a process that ensures a smooth transition from your old system to a new one, particularly for CRM systems. The quality of data significantly impacts the effectiveness of new features like AI. We assist in preparing your data for the new system from the project’s outset. Regardless of where your data is stored - on-premises, cloud, or legacy databases, we map your data from the old system to the new. We collaborate with leading integration tool providers to minimize data migration costs. For complex data migration requirements, we offer bespoke solutions. If you need help updating and enriching your data, we provide cost-effective managed services. We also work with leading data enrichment and validation service providers. Our process is robust, minimizing errors, and ensuring your data is ready for training and go-live. We aim to reduce migration costs with carefully designed migration solutions.

Our data migration services are designed to provide a seamless transition, minimize risks, and reduce costs while ensuring the readiness of your data for the new system.
Setup or migration service is for specific cloud services
Yes
List of supported services
Microsoft business application cloud services/ Salesforce cloud

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We have Team of QA enginners who go through rigorous testing process which included automation and manual testing based upon business case scenarios.We implement both internal and external quality assurance (QA) processes to uphold the highest quality standards. Our internal QA enables us to constantly monitor and refine our processes, while our external QA offers an unbiased evaluation, ensuring our products and services meet industry benchmarks and client expectations. This two-way strategy boosts the dependability of our offerings and fosters customer trust and satisfaction.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
Salesforce
Certified security testers
Yes
Security testing certifications
Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
Support software servicesprovided in the attached PDF

Service scope

Service constraints
Remote support only , any 3rd party software support are not included part of support excluding Microsoft Business Application, Salesforce and the Add-on which are we partner with and mentioned in our support contract.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Critical: (causing complete service interruption or critical functionality inaccessible) within 1 hour during their support hours. Moderate: 2-hour response time for moderate issues (critical functionality or network access degraded/unusable with no acceptable alternative). Normal: (non-critical functionality unusable but with a workaround available) target response time is 4 hours. Low: (application or personal procedure unusable with a workaround or fix available) no SLA response time. For Issues Requiring ISV Escalation: Critical: If the issue requires escalation to a third-party Independent Software Vendor (ISV), within 12 hours. Moderate: 24-hour response time. Normal: within 36 hours. Low: no listed SLA
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Web chat is supported for people with visual or cognitive impairments who use a screen reader program such as Windows Narrator, JAWS, or NVDA with Microsoft 365 products
Support levels
A choice of 4 options including Standard, Silver, Gold and Platinum. Gold and Platinum packages come with 1 day consultancy included per quarter, these can be used at any point in the duration of the 12-month support contract. 
Benefits included as standard within all support packages: 
Dedicated Customer Success Manager  available to check-in with you regularly and answer any questions you have outside of technical support enquiries.  
HR Doctor 
A report on system usage and send an annual questionnaire to your users to uncover any roadblocks or points of pain preventing them from getting the most from their implementation.  We then provide you with the findings &r recommendations on how to address any user adoption issues that are uncovered. 
Annual License Review 
(See Doc attached for more details) = Support not included for Health check unless asked for

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Dogma

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Provided on request
ISO/IEC 27001 accreditation date
Provided on request
What the ISO/IEC 27001 doesn’t cover
Provided on request
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.

We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals.

We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.

At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.

In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

Tackling economic inequality

As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.

We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.

We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds.

We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.

For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.

We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.

Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

Equal opportunity

Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.

Softcat supports diversity and inclusion through various networks including:
- Supporting Women in Business (SWIB)
- The Ethnic and Cultural Network
- The Pride Network
- The Family Network
- The Empowering Disability and Neurodiversity Network (EDN)
- The Faith at Work Network
- Armed Forces & Veterans Network
These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.

Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally.

Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive.

Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

Wellbeing

At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.

Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause.

Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

Price
£850 a unit
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.