FLINT UK TECHNOLOGY SERVICES LIMITED

Quality Assurance, Test Management and Verification

With our Quality Assurance, Test Management and Verification service, Flint Technology Services, an employee owned business, ensures your products/service undergo thorough testing, both manual and automated, across diverse IT technologies. We also specialise in Agile Testing, refining our approach to enhance flexibility and efficiency throughout your development process.

Features

• Developing comprehensive test plans outlining the scope, objectives, and methodologies
• Creating test cases covering various scenarios ensuring thorough testing coverage.
• Conducting tests to the predefined test plans and test cases.
• Implementing automated testing processes to improve efficiency
• Regression testing. ensuring that changes does not affect existing functionality.
• Assessing the performance and scalability under different load conditions.
• Identifying and addressing potential vulnerabilities and security risks in systems.
• Integration Testing, ensuring systems work collaboratively across different platforms.
• End-User Testing, to evaluate the user-friendliness and intuitiveness of software.
• Documenting test results, issues, and recommendations for resolution.

Benefits

• Identify defects and ensure quality standards are met.
• Testing reduced risks of software failures or system malfunctions.
• Cost Savings by fixing issues found early during testing.
• Thorough testing improves reliability and stability.
• Security testing mitigates vulnerabilities and protects from cyber-attacks.
• Improved software User Experience through testing
• Testing verifies that software or systems comply with standards.
• Expedited testing accelerates time to market.
• Thorough testing improves customer satisfaction and loyalty.
• Investing in test and verification services ensures quality and reliability.

£400 to £1,100 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at daren.lawrence@flintmail.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

481919903159544

Contact

Daren Lawrence
07917770888
daren.lawrence@flintmail.com

Planning

• Planning service: Yes
• How the planning service works: Flint Technology Services approach to the implementation of test and verification services can be delivered as a traditional waterfall approach or within an agile environment under out management. ; ; Initially, our Service involves defining and agreeing the scope of the testing services, which includes identifying the necessary types of testing such as functional, integration, regression, performance, load/soak, interoperability, or security testing. The next step is to establish clear objectives for the test, which may pertain to new features or functions, a fresh software release, or an entirely new platform or service.; ; Following this, a test plan is drafted. This plan outlines the testing strategy and approach, details the resources required, and describes any necessary testing tools, for instance, tools needed for automated or performance testing. This plan also includes a list of specific test cases to be executed.; ; Ideally a representative test environment shall be used in order to replicate the testing as close as can be to the live environment where the platform or software is to be ultimately deployed. ; ; Testing is then conducted, during which all necessary results and related evidence (logging) are collected to validate the outcomes. Finally, a detailed testing report is compiled, concluding the process.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Flint Technology Services approach to the Test and Verification of migration services is designed to ensure that the process does not impact the functionality, performance or integrity of the system/service being migrated and ensure data network assurance.; ; Initially, the Discovery phase gains a thorough understanding and a detailed analysis of the system or service to be migrated. This analysis covers its functionalities, integrated systems or services and associated data. Understanding the scope of the migration allows for the formulation of a targeted testing strategy aimed at meeting the goals of the migration.; ; The testing will ensure that the destination system/service is able to onboard the system/service from the old environment without disrupting continuity or compromising integrity, both during and after the migration process.; ; The testing will include functional, integration, and regression testing, focusing not only on the system or service but also on the migration procedures. It may become necessary to introduce additional tools to convert or parse data as part of the testing strategy, ensuring the integrity of the data post-migration.; ; Finally, comprehensive test reports and status dashboards will be provided to keep project stakeholders informed of the testing progress.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Flint Technology Services evaluates the quality and effectiveness of its Test and Verification services using various Key Performance Indicators (KPIs) to ensure they align with the desired project outcomes.; ; Firstly, a metric for testing coverage can measure the extent to which the testing covers the features and functionality of the system/service under test. A high level of test coverage demonstrates that thorough testing is being completed which should reduce the likelihood of further defects being found later. ; ; Test execution efficiency can assess the time taken to execute the test cases and to collate the required test results and evidence alongside any defect related information as a result of the testing scenario. ; ; Analysis of Pass/Fail rates can indicate if there are specific issues in certain areas of functionality. A high level of test failures for a certain feature or function may necessitate further testing for a wider set of scenarios which can then be re-verified during a regression testing phase later.; ; Finally, a test automation metric can be used to benchmark the level of manual testing compared with automated testing. This can then be used to set future targets for testing automation which should also bring efficiencies to test execution.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1 business day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: N/A
• Support levels: Support can be provided according to buyer requirements - Details available upon request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BS EN ISO/IEC 27001:2017
• ISO/IEC 27001 accreditation date: 09/05/2023
• What the ISO/IEC 27001 doesn’t cover: This ISO covers the following: Information security Management in the provision of ICT solutions to the Vendors and Operators primarily within the UK Telecommunications industry involving the planning, advice, training, project management and implementation of technical solutions by Flint UK Technology Services Ltd from our UK Registered office.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Flint Technology Services is committed to playing an active role in the global effort to combat climate change. Our dedication to sustainability is woven into the fabric of our operational policies and corporate ethos. Recognising the significant impact that everyday activities can have on the environment, we actively encourage and enforce policies aimed at reducing our carbon footprint. ; ; This includes the conscientious management of resources within our offices and facilities, such as turning off lights and electrical equipment when not in use to save energy and benefiting from water conservation measures by installing water coolers in the office.; ; The adoption of a hybrid working method significantly contributes to energy savings and reduces the need for employees to commute, thereby lowering their carbon footprint. As a result, our office is less frequently used to full capacity, resulting in improved efficiency and flexible management of resources such as: heating, cooling and lighting. ; ; Flint offers all employees the option to invest in Electric Vehicles (EV) as EV’s significantly contribute to the fight against climate change by reducing the reliance on fossil fuels, a major contributor of greenhouse gas emissions. EV’s operate on renewable energy sources making them a greener alternative than petrol or diesel vehicles. Furthermore, employees are encouraged to use greener transportation such as trains as opposed to driving petrol or diesel vehicles to promote environmental sustainability.; ; Through these actions, Flint Technology Services not only minimises its environmental impact but also sets a standard for responsible behaviour within the technology sector. Our approach reflects a deep-seated belief that small changes, when adopted collectively, can lead to substantial environmental benefits, aligning our business operations with the broader goal of safeguarding our planet for future generations.

  Covid-19 recovery

  As Flint continues to navigate through the aftermath of the COVID-19 pandemic, our COVID-19 recovery strategy focuses on addressing the direct and indirect impacts of the crisis on our services and stakeholders. ; ; Our approach encompasses the enhancement of our Health and Safety protocols, aimed at safeguarding both employees and clients. To facilitate this, we have implemented a hybrid working model wherein employees are only required to attend the office once per week, with the remaining 80% of their work performed remotely. ; ; Furthermore, to enhance team cohesion and boost morale, we have reintroduced team days out and various bonding activities, ensuring that our employees reconnect and strengthen their collaborative ties in a safe and enjoyable manner. In addition, our monthly town hall meetings play a pivotal role in fostering open communication and engagement across Flint, allowing employees to share insights, voice concerns and stay informed about company developments. ; ; Moreover, we offer robust health benefits through partnerships with AIG Smart Health and Vitality. These programmes provide tailored health advice, fitness tracking along with personalised fitness plans to help our team maintain optimal health during these challenging times. ; ; Our team recognises the critical importance of mental well-being, as a result we have invested in a dedicated team of mental health specialists offering personalised care, ensuring each employee receives the required support to their individual needs. Whether employees need support with coping strategies, therapeutic sessions, or ongoing counselling, our mental health support is designed to help employees navigate both personal and professional challenges effectively.

  Tackling economic inequality

  Economic inequality poses significant challenges to social cohesion and economic stability, requiring multifaceted strategies to address it, in addition it is essential to implement policies that promote access to education and healthcare, ensuring everyone has the opportunity to improve their economic status.; ; Flint Technology Services is actively contributing to the reduction of economic inequality by championing apprenticeship programmes that provide invaluable on-the-job training alongside a competitive wage. Our apprentices are not only equipped with technical expertise but also seamlessly integrated into the tech industry, enhancing their job prospects and potential for higher future earnings. ; ; A salary benchmarking exercise was conducted, taking into consideration the nature of each role. Salaries were referred according to either the geographical office location (within M25) or by industry specialism, such as technical roles. Any positions that were identified as falling below the established salary range were granted an additional increase to align them with market rates.; ; 3 years ago Flint introduced an enhanced cost living pay increase to all employees. Since its inception, we have consecutively paid these increases each year. Additionally, we provided all employees with access to an AAG Financial Education package. This initiative aims to empower employees by providing them with the knowledge and tools necessary to make informed financial decisions. By understanding how to effectively manage and maximise their earnings, employees can build a more secure financial future for themselves and their families.

  Equal opportunity

  Flint Technology Services is committed to fostering a culture of inclusivity and equality, central to our mission is the principle of providing fair and equal opportunities to all individuals, regardless of their background, identity, or circumstances. ; ; We implement this commitment through comprehensive transparent recruitment and promotion practices, ensuring that talent, effort and merit are the sole determinants of an individual's progression within the company. ; ; Our policies are designed to eliminate bias, promote diversity and create an environment where all employees feel valued, respected and empowered to reach their full potential. ; ; By actively working to dismantle barriers and championing individuals, Flint Technology Services not only enhances its operational excellence but also contributes to a more equitable and inclusive tech industry. Through these efforts, Flint strives to set a benchmark for fairness, recognising that our collective strength is magnified when every individual is given the chance to succeed.

  Wellbeing

  As an employee-owned business, at Flint Technology Services, we firmly believe that the wellbeing of our employees is paramount to our success. Our commitment to fostering a healthy, positive work environment is reflected in our wellbeing policy, designed to support the physical and mental health of all employees. ; ; We are committed to encouraging a work-life balance that cultivates both personal and professional development for every employee. To achieve this we introduced Vitality, an employee support service. Vitality promotes healthier lifestyle choices among employees through various initiatives such as rewards for exercising. Furthermore, employees also benefit from: 24/7 access to GP, physiotherapy and extensive medical cover.; ; Moreover Flint has also introduced AIG Smart Health, providing employees with: Access to specialist nutritionists to discuss dietary requirements, personalised 4 or 8 week programme design by sports coaches and nutrition experts, mental health support and counselling as well as a second opinion on medical conditions from world-leading experts; ; By actively promoting wellbeing through these initiatives, we empower our employees to excel both in and beyond the workplace. Affirming our belief that a satisfied team forms the foundation of a thriving company

Pricing

• Price: £400 to £1,100 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at daren.lawrence@flintmail.com. Tell them what format you need. It will help if you say what assistive technology you use.