Integrity360 Ltd

CyberArk self-hosted Privilege Access Management

CyberArk Privileged Access Management (PAM) solutions are end-to-end protection, management and audit for both user and application credentials. They provide least privilege access and session isolation while recording, monitoring, automating and responding to all real time privileged activity using intelligent threat analytics.

Features

• Enterprise Password Vault (EPV)
• Secure and tamper proof digital vault with multiple security layers
• Privileged Session Manager (PSM)
• Single-sign-on control point that isolates, records and audits
• Privileged access
• Privileged Threat Analytics (PTA)
• Intelligent real time audit with ability to respond to threats

Benefits

• Manage privilege at an Enterprise level through policy driven rules
• Protection all privileged Accounts and SSH Keys
• Control Access to Privileged Accounts
• Initiate and Monitor Privileged Sessions
• Manage application and service credentials
• Comply with audit and regulatory requirements
• Streamlined management of Privileged Accounts
• Seamlessly integrate with enterprise systems
• Detect and respond to known threats such as over-pass-the-hash
• Risk Scoring of privileged use and session behaviours

£87 a user

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

482095866820149

Contact

Paul Momirovski
003531293 4027
bidreviewboard@integrity360.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: CyberArk EPV
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Not applicable.
• System requirements:
  • 8GB of RAM
  • 60GB of Storage
  • Networking across the ICT environment in scope

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 1 to 3 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: CyberArk provides direct support on a 24 x 7 basis. The TAM Services are available at an additional cost.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Consultancy services and workshops. Entry level introduction training for the Trustee certification is provided for free, further full training both onsite, off site and online is provided at a cost either on site at CyberArk or remotely over the web. See https://training.cyberark.com.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Swagger
• End-of-contract data extraction: When contracts come to an end, we agree the means and parameters with customers. Data can be extracted by many methods and in several formats such as CSV and spreadsheet files. Customers will have access to the ExportVaultData (EVD) tool.
• End-of-contract process: After a specified period of time the tenant and the data it holds are deleted from the cloud service. We agree the means of data extraction and the parameters with customers.; ; If the contract expires while the relevant software licences are still active, the result is a scenario in which support will be ‘frozen’. While the solution will continue to function as is, there will no longer be any upgrades or patches to the existing solution. All users within your company will lose Technical Community access and will no longer be able to directly contact CyberArk Support. All active Support cases will be put on hold until outstanding maintenance fees have been settled. Once maintenance is paid, full Support assistance will resume.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The product is API first, every operation is available via the API.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Colour and branding changes are possible on the Privilege Vault Web Access (PVWA) interface. Additional customisation around automation and integration is possible, please contact CyberArk or Integrity360 for more details.

Scaling

• Independence of resources: CyberArk Architecture and Design services take into account the customer requirements, ensuring that the customer requirements are met for demand. Components are modular and can be scaled out horizontally and with industry standard load balancing technology.

Analytics

• Service usage metrics: Yes
• Metrics types: -Status; -Free space; -Follower snyc status; -Last sync date/tome
• Reporting types: API access

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: CYBER-ARK SOFTWARE (UK) LIMITED

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Data is encrypted at rest and in transit. CyberArk uses advanced encryption algorithms to protect data at rest.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Not applicable.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: The CyberArk proprietary VPN protocol.

Availability and resilience

• Guaranteed availability: Not applicable for the scope of the software.
• Approach to resilience: -Diverse datacentres; -Diverse operations offices; -Multi-jurisdictional operations; -Best practice repository controls; -Operating in line with certifications ISO 27001 and SOC2
• Outage reporting: Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Users can access using the PVWA, the REST API and also via PSM or PSM/P.
• Access restrictions in management interfaces and support channels: Management interface is controlled by RBAC. Support access with CyberArk requires users to be registered and also take have completed training and passed the Defender exam.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The Standards Institute Israel
• ISO/IEC 27001 accreditation date: 31/12/2020
• What the ISO/IEC 27001 doesn’t cover: N/A - the Certificate is Applicable to Business processes: Research, development, sales and support of information security solutions and technologies.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 31/12/2020
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A - CyberArk’s products are listed as level 1 on the Cloud Security Alliance’s Security Trust Assurance and Risk (STAR) registry. This encompasses key principles of transparency, rigorous auditing, cloud security, and privacy best practices. This information can be found here: https://cloudsecurityalliance.org/star/registry/cyberark/
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • SOC2 certified
  • NISA Certified
  • VPAT 508
  • FIPS 140-2
  • NIST 800

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: CyberArk defined controls are available upon request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: As opposed to other cloud service providers who only provide a service but use 3rd-party technologies, CyberArk developed all the technologies it uses from scratch and only uses standard servers and routers (no 3rd-party technologies). This allows much more flexibility and rapid reaction to new threats and attack vectors as we do not have to wait for updates and patches – we do them ourselves immediately. In order to fight todays sophisticated and constantly changing attack patterns we have CyberArk’s 24x7 SOC - manned with security experts that can handle any attack in real time.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: CyberArk defined processes are available upon request.
• Incident management type: Supplier-defined controls
• Incident management approach: We have defined process of incident response and an incident response team whose responsibilities include: Analysis of the security issue risk (based on Severity Matrix and CVSS), remediation and recommendation. SLA of handling the issue according to the risk level. In case the decision is to fix, the fix is like any standard feature\bug development, including validation (QA) and automation. Security bulletin - in case a security issue found risky, and requires patch, we have a mechanism of publishing "security bulleting" to our customers. This bulletin contains explanation of the issue, and mitigation steps (including patch if needed).

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We recognize the importance of reducing our impact on the environment and maximizing sustainable business practices. As an enterprise software company, our environmental footprint is smaller than organizations of comparable size in other industries. Most of our IT infrastructure runs in a public cloud environment, which reduces our total environmental impact dramatically. As we think about our data center planning, one of the considerations that we take into account is the environmental footprint and our overall computing capacity, which includes moving 85% of our applications to SaaS. In early 2021, we expanded our local efforts and created a global environmental team to implement a more comprehensive environmental employee-led stewardship program, an important part of our ESG Program. The Nominating and Corporate Governance Committee has oversight over our Environmental Stewardship as part of the ESG Program.
• Covid-19 recovery:

  Covid-19 recovery

  The COVID-19 pandemic increased our focus on the health, safety and wellness of our employees. At the outset of the COVID-19 pandemic, we shifted our operations to enable employees to work from home and have since implemented permanent flexible work arrangements for our employees. In addition, we increased our level of communication with employees, including implementing regular executive roundtable discussions, ask-management sessions and an employee intranet portal focused on wellness, along with a source of comprehensive information for employees on a wide range of important topics.
• Tackling economic inequality:

  Tackling economic inequality

  N/A
• Equal opportunity:

  Equal opportunity

  Diversity, Equity and Inclusion are critical to the successful execution of our strategy to bring different perspectives to; the table, strengthen decision-making processes, drive innovation and create a strong community that helps ensure; our employees are given fair and equal opportunities. Given its importance to our overall strategy execution, our Diversity, Equity and Inclusion (DEI) Program is overseen by the Compensation Committee and the Board. Our CHRO provides the Compensation Committee with regular updates on gender pay and diversity awareness programs. Globally, our diversity initiatives are focused on gender representation and on the regional level, we are implementing programs geared toward supporting underrepresented groups in each of our geographies.
• Wellbeing:

  Wellbeing

  Our people are our most valuable assets. We are committed to attracting top talent, as well as retaining and developing our employees. Our Chief Human Resources Officer (CHRO), who reports directly to our Chief Executive Officer (CEO), oversees our broad and comprehensive initiatives to promote a strong, diverse and inclusive culture, which we believe contributes to our business success. Empowering our people to be the “best version of you” rests upon a holistic foundational strategy that includes employee engagement, learning and development opportunities, workplace flexibility and great benefits.

Pricing

• Price: £87 a user
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full product on qualified 14- day proof-of-concept trial. The CyberArk Discover and Audit (DnA) module is also available to run free-of-charge to baseline and establish PAM requirements.
• Link to free trial: Please contacts CyberArk or Integrity360.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.