DIGITAL DATA CONSULTANCY LTD

Data Management and Data Engineering Implementation Services

Harnessing the power of business data is key to achieving better business outcomes. To achieve this – we focus on serving our customers in five key areas:
Data & Analytics Strategy
Data Management and Data Governance
Data Integration & Engineering
Analytics & Data Science
Delivering the Change

Features

• Data & Analytics Strategy
• Master Data Management
• Data Migration
• Data Governance
• Data Integration
• Change Management

Benefits

• Data and Analytics Strategy improves operational efficiency
• Data Management helps to reduce storage costs, minimize data redundancy,
• Data Governance leads to Improved Data Quality hence better decisions.
• Data Integration leads to Unified View of Data
• Master Data Management leads to Regulatory Compliance
• Data Integration enhances business analysis
• Master Data Management leads to centralised data management

£300 to £1,200 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at saikat.ghosh@digitaldataconsultancy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

482124620480982

Contact

Saikat Ghosh
07958 122688
saikat.ghosh@digitaldataconsultancy.com

Planning

• Planning service: Yes
• How the planning service works: Once the Buyer/client has agreed to implement or use our software services. we draw up a SOW (Statement of Work) document which would describe in detail the deliverables, the various tasks we will undertake to meet the deliverables, clearly specify the pre-requisites we need from buyer, the testing process to check our deliverables.; We will do the following in order to help our client /Buyers to plan how they'll implement our software services:; Initial meetings/Discussion to identify the Business Requirements, both functional and non-functional and identify constraints.; Recommend a solution: Our Solution Architect will recommend a solution/model to meet your business requirements for your approval. We will make adjustments as per your feedback and prepare and mutually agree upon a final solution.; Implementation of Solution: We will with buyer plan how the implementation will be broken down into packets of work and agree upon the timeline for them.; Resource Planning- We will specify the resources that we will provide and what we will need from the buyer for each of the pieces of work.; Quality Assurance testing- We will assist our Buyer to test our work/deliverables of all the important deliverables.; Aftercare- We will provide post- implementation support plan.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Data Management Services
  • Cloud Engineering
  • Analytics and Data Science

Training

• Training service provided: Yes
• How the training service works: The training level to be provided will be agreed upon on the between the buyer and us prior to the start of the Project.; The training needs for the business will first be identified for the different users of the software and the functionalities of the software which will be accessed by the users.; For making the business users comfortable and efficiently use our software features/functionalities, on-site training, online training, work-shops or a combination of them all will be provided as needed/requested by business.; Along with the onsite/off-site training, training materials (user manuals, step-by-step guides) and documentation will be provided tailored as much as possible for the different business users.; Ongoing support for training will also be provided as requested/needed by business.; ; If an off the shelf software has been implemented, the software itself will have help and how-to -do videos.However be-spoke training will also be provided by us on the different functionalities of the software tailored for the business.; The Training agreement between the buyer and us can be further augmented if it is so needed/requested by the business.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Syndigo MDM Software
  • Stibo MDM Software
  • Akeneo PIM Software
  • Data Governance

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We would expect the business to be specific about their goals and needs so we are clear about our expectations from quality assurance and performance Testing.; Quality Assurance Testing:; Our developers will perform sanity test for all their configurations.; A Test document will be drafted outlining what the Testers or business should be expecting the configurations to exhibit upon deployment.; Our developers on receiving feedback will work further on the configurations to improve/make changes as needed and present them for further testing. ; ; The business we think should be primarily responsible for performance testing.; However we will help business to set up the environments as close to live production as possible with considerations of extreme workload situations.; We will assist business in preparing and migrating appropriate data sets to the environments for testing.; We will assist business to test the performance of the software under extreme workload conditions and make business aware of the limitations.; We will discuss with business the outcomes from Performance Report and fine tune our configuration as per the Business feed back .

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Saikat- We provide effective resources to provide continuous support as agreed with the buyer and this can be completely bespoke as per the needs of the client. ; DDC appoints an Account Manager for every customer after the sales contract has been signed to help business transition from the buying cycle to the selling cycle. The key functions of the DDC account manager are the following :; ● Serve as the lead point of contact for all customer account management matters.; ● Build and maintain strong, long-lasting client relationships.; ● Develop trusted advisor relationships with customer stakeholders and executive sponsors.; ● Act as a point of escalation on service delivery issues; All our software product providers also have after sales support services included in their licence. Most often recommend that the vendor provided support remain in place in the initial phases to smoothen any early challenges with the technology.

Service scope

• Service constraints: Review- In terms of DDC our service constraints from a technical and non-technical point will be as it is defined within the particular Project scope and will vary from one Project to another. ; The service constraints will be decided and dependent based on the client’s needs and clearly agreed upon between the Buyer and the Supplier before the commencement of the Project.; If it is a off the shelf/third-party software Product or solution being implemented by ourselves, the service constraints will be as defined by the Product provider.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our Support levels during the Project will be from 9:00 am till 6:00 pm from Monday to Friday. ; If it is an issue which has risen as a result of our activity/actions, we shall work outside the normal stipulated hours to resolve it.; If the issue has risen due to an activity on the part of the buyer we shall provide the support and guidance necessary for the buyer to resolve the issue as quickly as possible.; The out of hours service level will depend on the criticality of the issue.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We use Zoho SalesIQ live webchat service which is fully compatible with assistive technology users.
• Support levels: We provide four levels of support. Tiers 0,1,2 ,3 &4; ; Tier 0 :Self-help and user-retrieved information; Users retrieve support information from web and mobile pages or apps, including FAQs, detailed product and technical information, blog posts, manuals, and search functions.; ; Tier 1: Basic help desk resolution and service desk delivery; Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. If no solution is available, tier 1 personnel escalate incidents to a higher tier after triage.; ; Tier 2: In-depth technical support; Experienced and knowledgeable technicians assess issues and provide solutions for problems that cannot be handled by tier 1.; If no solution is available, tier 2 support escalates the incident to tier 3.; Tier 3: Expert product and service support; Access to the highest technical resources available for problem resolution or new requirements.; We analyse the root cause of the issue or request and then we decide whether to create a new fix, depending on the cause of the problem. ; Tier 4: Outside support for problems not supported by us; Contracted support for items provided by but not directly serviced by the organization, including vendor software support

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Syndigo, Stibo, Akeneo

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  The company believes that global climate change is a serious environmental, economic and social challenge that warrants an equally serious response by governments and the private sector. By its nature, climate change is a global problem that defies simple “silver bullet” solutions or contributions by a narrow group of countries or a few industry sectors. Addressing climate change requires broad leadership by both the public and private sectors. Our company promotes intent both in reducing our own footprint and in working with others to influence the development of sound public policies. We take actions to measure, reduce and report on our own direct climate “footprint”—the emissions resulting from our own operations, our supply chain, and the use of our products—and proactively invest in energy conservation and renewable energy. We also focus on increasing the positive impact of our “handprint”—the ways in which our company help others reduce their climate and energy footprints. We are committed to transparently reporting on our climate change and other policy-related activities, including our political contributions, oversight processes, and engagement with trade associations.

  Equal opportunity

  The Company is an equal opportunity employer and is committed to a policy of treating all its employees and job applicants equally. The Company will avoid unlawful discrimination in all aspects of employment including recruitment and selection, promotion, transfer, opportunities for training, pay and benefits, other terms of employment, discipline, selection for redundancy and dismissal. ; It is the policy of the Company to take all reasonable steps to employ and promote employees on the basis of their abilities and qualifications without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality and ethnic or national origins), religion or belief, sex and/or sexual orientation. In this policy, these are known as the ‘protected characteristics’. The Company will appoint, train, develop and promote on the basis of merit and ability alone. Employees have a duty to co-operate with the Company to ensure that this policy is effective to ensure equal opportunities and to prevent discrimination. Action under the Company’s disciplinary procedure will be taken against any employee who is found to have committed an act of improper or unlawful discrimination. Serious breaches of the equal opportunities policy will be treated as potential gross misconduct and could render the employee liable to summary dismissal. Employees should also bear in mind that they can be held personally liable for any act of unlawful discrimination.

Pricing

• Price: £300 to £1,200 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at saikat.ghosh@digitaldataconsultancy.com. Tell them what format you need. It will help if you say what assistive technology you use.