D2L EUROPE LTD

Brightspace Learning Management System

We are a provider of learning management software and associated services, supporting higher education, primary/secondary education and enterprise organisations.

Features

• Learning Environment (LMS): mobile‑responsive with app, grading, ePortfolio.
• Learning Repository - content and learning activity repositories
• Electronic ePortfolio - integrated ePortfolio tool for lifelong learning
• Performance+ - Advanced analytics suite including predictive analytics
• Creator+ - Course authoring suite - create engaging, accessible learning
• D2L Lumi - an integrated suite of AI-powered tools.
• Accessibility+ - AI‑powered, human‑supported accessibility scanning and remediation.
• Extensible platform - LTI compliant and open REST-based APIs
• Cloud-hosted in Amazon Web Services (AWS)
• Management of professional development for staff

Benefits

• Drives efficiencies for academics (drag & drop course creation etc)
• Improves student learning experience
• Personalises learning pathways
• Provides actionable insight through inbuilt analytics
• Improves adoption of technology for all stakeholder groups
• Enables anytime, anywhere learning from any device
• Widens participation and provides equal opportunity - fully accessible LMS
• Helps improve student outcomes
• Drives CPD for staff - improves staff outcomes
• Improves retention rates

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at George.Ayley@D2L.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

482428313205591

Contact

George Ayley
+442038651260
George.Ayley@D2L.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Creative

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Persuasive content management

  • Website Software

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No. We offer a 99.9% uptime SLA with a near zero downtime maintenance model.
• System requirements:
  • Valid internet connection
  • Access to a browser

User support

• Email or online ticketing support: Yes
• Support response times: We have different Service Level Offerings depending on the support package you choose. Our Basic administrator support package starts at a 120 second chat response, and our Platinum package offers a 45 second phone or chat response time. Support is available 24x7x365.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: For over 10 years, D2L has employed a blind screen reader user in the role of accessibility tester, test strategist and consultant. She not only tests our products before release, but also offers consultation to designers on intuitive use cases and processes for delightful use of our products with assistive technologies. She has also used our end user support tools and offered suggestions to make them not only accessible but also more easily usable. Every time a new tool or feature is built for the platform or for end user support, these are tested in-house first. We also partner with Fable Tech Labs (https://www.makeitfable.com) who offer a community of testers with a range of disabilities using a variety of assistive technologies such as speech input, special keyboards, screen magnifiers and screen readers. Through Fable's cloud-based platform, our designers, developers, and testers have access to testing our products and features with any relevant assistive technology they need to. Finally, the Canadian National Institute for the Blind (CNIB) has been our client since 2017. Being used by vision impaired users from CNIB on a regular basis should speak to the accessibility and usability of our end user support portals and chat applications.
• Onsite support: No
• Support levels: BASIC (no additional cost): Mon-Fri 8a.m. to 8p.m. (local client time zone) chat case supporting 24x7x365 email and web-based support for 2 Approved Support Contacts (ASCs), 60 case per year. ; SELECT (8% of annual recurring fees): 24x7x365 chat, email and web-based support for 3 ASCs, Unlimited number of cases, monthly case reports.; PLUS (15% of total annual recurring fees): 24x7x365 email, chat, telephone, and web-based support for 3 ASCs, Unlimited number of cases, Monthly case and Service Level Objective (SLO) reporting, Semi-annual reviews of support service experience, Priority following the sun support for P1 issues, Post-case summary for P1 cases, reporting upon request.; PLATINUM (30% of total annual recurring fees): 24x7x365 email, chat, telephone, and web-based support for 5 ASCs with a dedicated 800 number, Unlimited number of cases, Priority queuing and major case management, Priority follow the sun support for P1 issues, Monthly case reporting, Monthly SLO reporting, Quarterly reviews of support service experience, Post-case summary for P1 cases, Reporting upon request, Includes a TAM: a named technical contact that provides specific technical guidance for projects, infrastructure, and support issues as well as some reports and semi-annual product roadmap review meetings.
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We deliver a fixed price implementation (including training) for all new customers. Based on the package purchased, we all work with the customer to provide a Statement of Work and Project Plan. These documents will define effort, responsibilities, and timelines for the project and our total implementation price will remain fixed for the delivery of all tasks outlined in the Statement of Work. All implementations include planning, configuration, SSO, SIS integration, course migration services and training. Training is typically delivered online in bite-size chunks (though can be delivered onsite if desired) and all new customers will receive access to our Guided Training offering which provides unlimited access to self-guided content and instructor-guided training webinars. Post-implementation, all customers have access to the Brightspace Community site where user guides, documentation, training videos and help are all available, and they will also have access to our Technical Support and their Customer Success Manager.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • Other
• Other documentation formats:
  • Docx
  • Searchable help from a standard navigation bar link in Brightspace
  • Video tutorials
• End-of-contract data extraction: D2L provides a set of export tools within the product to allow the client to export course content materials in a standard, packaged format as well as grades and other specific elements of data. If the client requires additional support, D2L can provide such data export and other services for a fee on a time and materials basis.; We will delete, destroy, or render inaccessible the client’s files and data residing on our servers upon termination, unless otherwise agreed in writing. At any time during the term of the agreement and prior to the end of contract termination, the client may export its data through the user interface by archiving or through the export utility.; At any time, the client can pull learning environment data without D2L assistance using Data Hub and Bulk Course Export. Data Hub allows administrators to download D2L user/tool interaction data in CSV data sets through our UI or APIs, allowing you to export data into an Enterprise Data Warehouse (EDW). Bulk Course Export allows for the export of large numbers of courses to package courses for local archiving.
• End-of-contract process: At the end of the initial contract client files and data will have the choice to renew for a further period (as agreed between parties) or to terminate the relationship/contract. At this point, should the customer decide to terminate we would provide assistance to ensure the are able to export all data from their Brightspace site using our standard system tools, and the site will then be shut down. Should the customer need extended access to the site for a period post end of contract date, this would be a chargeable service and a price would be agreed between parties. ; ; We will delete, destroy, or render inaccessible the client’s files and data residing on our servers upon termination, unless otherwise agreed in writing. At any time during the term of the agreement and prior to the end of contract termination, the client may export its data through the user interface by archiving or through the export utility.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We provide consistent desktop and mobile experiences. Brightspace is built using responsive design so you can access all of Brightspace using any device and it adjusts accordingly (with no horizontal scrolling or pinch and zoom on mobile devices). Designing for the mobile experience and supporting mobile responsiveness is our primary focus so when monthly innovations are released, they are fully available via a mobile device or tablet as well as desktops.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: There is a fully mobile responsive and modern interface for all users to interact with.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: At D2L, usability testing with users having disabilities is a norm rather than the exception. To begin, we make sure that technical issues are minimised before testing with users. We build in accessibility standards compliance rules into our design and development processes through design pattern libraries, web components, and best practices. Before engaging with users of assistive technologies, our design and development experts do a first pass. Our design teams test their designs for low vision users using colour contrast analysers, OS magnification features, and colour neutralisers. Our development and testing teams view their features using a screen reader (Voiceover on Mac or NVDA on Windows). Thereafter, our in-house screen reader expert tests products and features with multiple screen readers (JAWS, NVDA, Voiceover) on different browsers (Edge, Firefox, Chrome, Safari) as relevant. When it comes to testing with multiple screen reader users or with other assistive technologies, e.g., screen magnifiers (ZoomText), voice input (Dragon Naturally Speaking) and a variety of alternative input devices such as pointers and switches, we engage with a community of people with disabilities who use these technologies natively - through Fable Tech Labs (https://www.makeitfable.com), who are contracted to assist in testing with users having diverse disabilities.
• API: Yes
• What users can and can't do using the API: Brightspace APIs employ a standard, platform-neutral REST-like approach with JSON as the data interchange format. This allows for real-time management of administrative functions for User management, org units management, enrolment management and grades pass back to your System of Record, e.g., SIS/CRM. A full list of our available APIs and associated documentation is maintained here - https://docs.valence.desire2learn.com/reference.html; Administrators/Developers can use whatever web development platform they are comfortable with to interact with these APIs. Brightspace APIs need all calls to be signed with application credentials that the back-end service can verify, allowing the platform to identify every API call as coming from a known, approved-of application. Nearly all API calls must also be signed with user credentials that Brightspace specifically grants to the calling application (the only exceptions to this are a small number of calls that have to do with properties of the API itself, such as querying the supported API contracts available and beginning a sequence to request user credentials). In this way, the Brightspace platform can identify every API call as coming from a known, approved-of application on behalf of a known, authenticated user.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Many aspects of Brightspace that offer you the flexibility to tailor (configure or customise) the look and feel of the online environment, including the homepages (at all levels of the organisation), along with branding, and navigation, to name a few. Each homepage can be configured with different widgets, such as standard calendar and announcement widgets or custom widgets built with the HTML Editor. Similarly, each organisation unit can also have a branding logo at the top of the page and can also have its own navigation bar with different links and link menus. Colour schemes can be applied to a course or to the entire organisation. Also, shared resources such as picture libraries can be used as one controllable source for your logos and images to be used by multiple courses or programmes. Homepages can also look different for different roles (e.g. a teacher will have access to more content than students) and can be modified based on user preferences via Account Settings (e.g. if a student needs to be able to view text in a larger or open dyslexic font, they can set this up).

Scaling

• Independence of resources: Brightspace scales elastically with demand so as your demand grows or at peak periods the system always performs exceptionally. We have a capacity planning team which meets regularly. We also have significant monitoring on our resources, which include thresholds that alert us before performance and capacity issues become a problem.

Analytics

• Service usage metrics: Yes
• Metrics types: We offer analytics within the platform that will cover service usage (logins, tool usage, etc). We also offer uptime visualisations and reporting against your SLA and Support Level Objectives.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data Hub gets you the data you are looking for by allowing administrators to access pre-defined collections of data (data sets) from Brightspace. Administrators can then export data sets as CSV files for further analysis in third-party tools giving you the flexibility to filter, aggregate, and transform data for your needs. API-based access to data is also available to allow you to build automated data integration with Business Intelligence tools. All the data sets are available as weekly fulls and daily differentials with Brightspace Core.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • 1EdTech (formerly IMS) Content packages
  • QTI

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: D2L has a 99.9% uptime SLA. Should downtime occur, our monitoring logs will show the time stamp for when the offline period occurred. Downtimes are reviewed, and if downtime classifies for a penalty, our Cloud Operations team alerts our Finance team to issue the credit. If a credit is to be issued, this is reflected on the customer's next annual invoice, or if an agreement is terminating and there are no further invoices, a refund is granted.
• Approach to resilience: Brightspace is built on the most modern software architecture in our industry. Microservices-based architecture makes the system faster, flexible, and scalable. This resilient approach is more flexible to be used across more potential services, APIs, or end-user devices like desktops, mobile devices, wearables, or whatever you want to connect. We update the platform on a monthly continuous delivery model, so you'll never worry about versions, downtime for upgrades or migrations. We guarantee a 99.9% global uptime, with a historical track record exceeding that. Our 24x7 CORE team ensures the system is available when users depend on it, even at peak times, Our Business Continuity team makes operational decisions in response to a major event, such as COVID-19. With a finely-tuned, tested business continuity plan and the right infrastructure in place, we've been able to support the growth in users and capacity to absorb the challenge of accommodating the transition to fully-online learning. We provide our customers with stability in uncertain times. Our Disaster Recovery plan is designed around replicating production data between two distinct data centres. The data centres contain identical infrastructure. As a result we can deliver an RPO of 5 minutes and an RTO of 1 hour.
• Outage reporting: Outages are reported through our dashboard, and via email alerts to our clients. Customers also receive updates and information from their Customer Success Manager (and Technical Account Manager if in place).

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Brightspace helps make sure that your users have secure, convenient access by supporting the following authentication methods: Brightspace User Authentication, LDAP, and Single Sign On (SSO) via SAML or CAS. Brightspace can support the use of a combination of these authentication methods within a single instance. We encourage the use of a SAML integration to integrate with customers' SSO.
• Access restrictions in management interfaces and support channels: D2L access to customer data must be authorised by the designated owner of such information and based on the Principles of Least Privilege and Need to Know. Access is granted to the systems based on an employee's role and group membership. Please see our security policies for further details on the ways in which we restrict access: https://www.d2l.com/security/policies/.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SSAE 18 SOC1/SOC2 - certification for trusted services principles of security, confidentiality, processing integrity, and availability. ISO 27018 - protection of personally identifiable information, ISO 27017 - cloud security management, ISO 27701 - privacy information management.
• Information security policies and processes: D2L has privacy and security-conscious policies that apply to all of its information handling practices including client confidentiality, our practices, and employees. D2L's contracts include confidentiality provisions that prohibit D2L from disclosing customer confidential information, including customer data, except under certain defined circumstances such as when required by law. D2L agrees not to access customer's accounts, including customer data, except to maintain the service, prevent or respond to technical or service problems, at a customer's request in connection with a customer support issue, or where required by law. For information collected on D2L's websites, D2L provides assurances around how the types of information collected, how that information may be shared and how that information may be used. D2L offers individuals the opportunity to manage their receipt of marketing and other non-transactional communications, and offers individuals the opportunity to update or change the information they provide. Every D2L employee must follow D2L's code of conduct, sign a confidentiality and non-disclosure agreement as a condition of employment, and follow D2L's information security policies. D2L has multiple resources responsible for managing security including a Director of IT and Security, a Chief Privacy Officer and an Information Security Risk and Compliance Manager.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our change management practices for our cloud environments require submission of change requests to a multi-representative team of cross-functional specialists who analyse each change and its proposed impact and risks. This Change Advisory Board (CAB) meets each business day to ensure there is both technical and managerial signoff on the proposed changes. Each change request requires a Standard Operating Procedure or Change Order document to provide guidance for the change. This includes the known risks and fallback plans as well as all pertinent work steps and validation checks. Changes initiated by a third-party require the process described above.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerabilities are remediated based on Common Vulnerability Scoring System (CVSS) score and risk. The time to remediate: Critical - 7 Days, High - 30 Days, Medium - 120 Days, Low - 180 Days or next patch cycle. D2L updates monthly. The templates are updated with the latest patches and rolled out with every release. Servers are built from hardened, dedicated images and are scanned for viruses prior to deployment. Source code in repositories is scanned for malicious files and content prior to deployment. We continuously scan for OWASP Top 10 vulnerabilities in our codebase using 3rd party SAST tools.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: D2L deploys Application Performance Monitoring (APM) software which considers a variety of metrics to indicate the quality of the end user experience. These metrics have been developed based on typical user expectations, and the actual end user experience is reported back to the Cloud Operations Reliability Engineering (CORE) staff who take corrective action (such as adding additional web servers, expanding database resources etc.) should the APM report the responsiveness dipping below a preset threshold. Monitoring thresholds are set with enough time for the CORE team to respond to and resolve events before a threshold is exceeded.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our Security and Privacy Incident Management process is initiated through our support desk. D2L would immediately launch an investigation to determine the cause of the breach and remediate the issue. We would contact customers within 72 hours, once we have verified that a breach has occurred. We’d share details with affected customers, including the cause of the issue and the steps being taken to address the issue. Afterwards, D2L's Security Incident Response Team would investigate the root cause of the issue, ensure no other customers were affected, and take steps to help ensure the issue cannot reoccur.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We offer a 30 day free trial of Brightspace (limited functionality) which can be downloaded from our website here:; https://www.d2l.com/solutions/higher-education/try-now/; We also offer a full sandbox experience (not time limited), once the opportunity has been qualified.
• Link to free trial: https://www.d2l.com/solutions/higher-education/try-now/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bsi
• ISO/IEC 27001 accreditation date: Wednesday 27 August 2014
• What the ISO/IEC 27001 doesn’t cover: D2L complies per the terms of the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: Yes
• CSA STAR accreditation date: Wednesday 28 December 2016
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: D2L complies per the terms of the certification.
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Cd2dfd8e-b141-4822-b50e-94c3d130267b
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27018:2019
  • ISO/IEC27017:2015
  • ISO/IEC 27701:2019
  • Texas Risk and Authorization Management Program (TX-RAMP)

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at George.Ayley@D2L.com. Tell them what format you need. It will help if you say what assistive technology you use.