Rapid Information Systems Ltd.

Estate & Housing Management

Our solution enhances Estate and housing quality within the public sector. It prioritises safety, security, and property condition, benefiting Care Takers, Inspection Officers, and Residents. By reducing inspection costs and improving transparency, it is a valuable tool for Local Authorities.

Features

• Offline (Customisable) Mobile Survey
• Work-flow to third-party Systems
• Real-Time and Customisable Reporting
• PDF Document Reports
• Integration with Housing Case Management Systems
• Integration with Microsoft Dynamics or equivalent reporting tool
• Integration with Document Management System

Benefits

• Analyse trends through reporting and identify areas for improvement
• Residents can provide input, fostering transparency and trust
• Engage with residents during remedial works
• By preventing data duplication/discrepancies, we maintain accurate records
• Synchronisation across different systems, creating a single source of truth
• Streamlined workflow, reduced response times, and improved accountability
• Centralised dashboard so stakeholders can easily track task statuses

£5,000 to £20,000 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@rapid-is.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

482564974184379

Contact

Rapid Information Systems
+7739998228
info@rapid-is.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: No Specific Requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within one hour 9-5, Monday to Friday. Weekend and out of hours support response will be longer.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Priority 1: Business Critical – The client requires urgent support to; perform its statutory duties.; Priority 2: Material Fault ‐ Interruption to normal service – The client is; still able to perform the majority of the statutory duties.; Priority 3: Cosmetic Fault; Priority 4: Change Request; ; No additional cost per standard levels. Engineer provided as necessary.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide onsite training, user documentation, and videos. Each new customer receives a minimum of two days consultancy to help their users make best use of the product.; ; We will also work with customers to complete documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: On a per-request basis. It is also likely the data is already stored on users existing legacy back-office applications and database.; ; If data is stored on our AWS Database we will work to provide an extract on request.
• End-of-contract process: The contract includes annual support and maintenance. Additional costs can include bespoke build support (requiring investigation into customers' build or data), and any additional consultancy or training.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We provide mobile clients for Android, iOS, and Windows Phone that allow Rapid apps to run completely offline as well as integrate with local hardware such as camera, GPS, phone, etc. We have also added progressive web app (PWA) support and all hardware integrated services previously available only through the mobile clients are now available though mobile browsers.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: There is a secure administrative area where privileged users can monitor and administrate the service in considerable detail.
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: Internal Testing Completed Using Google Lighthouse UAT completed from customers for solution to ensure compliance.
• API: Yes
• What users can and can't do using the API: There are a number of tools within Rapid to create APIs. In addition existing Rapid actions can be called as webservices. This allows the setup of users, creation of apps, etc.
• API documentation: Yes
• API documentation formats:
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Rapid is a highly flexible application development platform. Apps are created by adding pages and arranging controls with events that fire actions. Controls can be arranged visually in pages by low-skillset users. Actions are visually added to events in the same easy to use tool. Advanced users can make their own controls and actions by modifying definition files. Actions have an additional Java class which can be programmed to perform any required task on the server backend. ; ; The following customisations can be provided for the Billing System:; - User Defined Costs ; - Cost Calculations; - Input Data Retrieval; - Output File Production; - Custom Reports

Scaling

• Independence of resources: Each Rapid application instance is installed on it's own virtual machine.

Analytics

• Service usage metrics: Yes
• Metrics types: Reports can be provided on request of customer. All transaction within the platform are recorded, such as:; - User; - Application; - Page; - Response Time
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: There are a variety of ways. Rapid is a flexible solution and can be made be made to export data from any user action. SOAP, RESTful, and JSON APIs are available too.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • PDF
  • DOCX
  • XLXS
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • PDF
  • DOCX
  • XLXS

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Rapid aims for 99.95 percent uptime. Refunds on downtime can be negotiated.
• Approach to resilience: This is dependent on configuration/request. Loadbalancing, clusters, and fail-over are all supported.; ; Data to be stored on prem of customer or within AWS Datastore.
• Outage reporting: Service outage will be reported through email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Rapid is a flexible solution with various adaptors/plugins. Authentication adaptors can be created that support any mechanism. In addition to username and password IP address and user-agent string can be included in authentication as well as mac address, IMEI, IMSI, and SIMNO on mobile devices
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Bureau
• ISO/IEC 27001 accreditation date: 23/02/20
• What the ISO/IEC 27001 doesn’t cover: All areas covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The CEO is ultimately responsible for the Information Security and thus also for the implementation of this policy. Responsibility for the implementation may be delegated to a named Information Security Responsible [e.g., Finance/Operations/IT].; ; The Information Security Responsible is responsible for the determination of which (if any) regulatory or other compliance requirements apply to the Company (e.g., PCI, HIPAA, GLBA, DFARS), as well as maintenance of documentation, implementation of the Policy and fulfilling the regulatory/compliance requirements of the Company.; ; The individual manager/team leader is responsible for compliance with the Policy, procedures and guidelines within his/her own group of personnel.; ; The individual employee is responsible for working within the rules of the Policy to protect the Company's data.; ; Every individual in the Company is tasked with immediately reporting any potential infringement of the Policy to the next available supervisor.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The product produces a report of all files including a hash to compare configurations. These reports are saved at each modification to produce a history. Security impact is considered as part of regular penetration testing.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Operating system security patches are applied automatically. Respective server webpages (generally Apache Tomcat) are monitored for reported on new patched vulnerabilities. Depending on the severity of the vulnerability patches are applied as soon as possible, or regularly every six months.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Tools psad and fail2ban are installed on all servers for automated scanning of log files and blocking of suspect IP addresses. In addition emails are sent which we investigate as soon as possible.
• Incident management type: Supplier-defined controls
• Incident management approach: Users report events via our support portal.; Incidents are investigated and users regularly communicated with as to progress.; Reports are provided as the incident is closed.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Rapid Information Systems, we recognise that our activities can impact the environment. As responsible corporate citizens, we are committed to effective environmental management to minimize our footprint and contribute to a sustainable future. Key Strategy Points: Waste Reduction: We evaluate our operations to ensure efficiency and minimize waste generation. By adopting best practices, we aim to reduce waste across all aspects of our business. Recycling Advocacy: Internally and externally, we actively promote recycling. We encourage our customers, suppliers, and employees to participate in recycling efforts. Product Sourcing and Promotion: We source and promote products that have a reduced environmental impact during production and distribution. Our goal is to support eco-friendly alternatives whenever possible. Compliance with Environmental Standards: We adhere to all relevant environmental standards and regulations. Our commitment extends to maintaining compliance in all our activities. Remote Work for CO2 Reduction: We allow employees to work from home, contributing to reduced CO2 emissions from daily commutes. Telecommuting also enhances work-life balance and productivity. Local Hiring and Contracting: We prioritize hiring locally to limit commuting distances and associated emissions. Contracting with local businesses further reduces transportation-related environmental impact. Eco-Friendly Practices: In our kitchen areas, we use environmentally friendly products. We install light sensors in shared spaces to optimize energy usage. Energy Efficiency: We actively minimize electricity consumption from workstation equipment. Energy-efficient practices are integral to our operations. Our Commitment: Supporting sustainability is at the core of our solutions. We continually strive to enhance our environmental practices, benefiting both our organisation and the planet.

  Equal opportunity

  At Rapid Information Systems, we are committed to promoting equal opportunities for all. Our objective is to ensure that no person suffers from discrimination or experiences less favorable treatment based on gender, race, color, nationality, ethnic origin, religious or philosophical beliefs, health status, HIV status, age, marital status, parental status, sexual orientation, political beliefs, trade union membership, class, responsibility for dependents, physical attributes, ex-offender status, lack of formal qualifications (where not required), or any other unjustifiable grounds. We believe that everyone should have equal rights to recognition of their human dignity and equal opportunities for education, work, services, and participation in society. To express this commitment, we develop and maintain policies that promote fairness and equality in the workplace. This policy influences all aspects of our activities, including promotional work, educational services, casework, and other functions. Whether seeking our services, applying for a job, or participating in work experience or volunteer roles, everyone at Rapid Information Systems will be treated equally.

  Wellbeing

  Company Wellbeing Policy At Rapid Information Systems, we recognise the importance of fostering a healthy and supportive environment for our colleagues and communities. 1. Improving Health and Wellbeing: Our Colleagues: We actively support the health and wellbeing of our colleagues. This includes providing support for physical fitness, mental health awareness, and stress management. Influencing Stakeholders: 2. Community Integration: Collaboration with Users and Communities: We engage in collaborative efforts with users and local communities during the co-design and delivery of our contracts. By actively involving community members, we ensure that our solutions align with their needs and contribute to a sense of belonging. Influencing Stakeholders: Our commitment to community integration extends to staff, suppliers, and customers. We encourage participation in community events, volunteer programmes, and initiatives that strengthen community bonds. By supporting local causes and engaging in community-building activities, we foster a sense of shared purpose. Our Commitment: We believe that a holistic approach to wellbeing benefits everyone involved.

Pricing

• Price: £5,000 to £20,000 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@rapid-is.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.