Ashton Court Group Ltd

Dynamics 365 Configuration and Customisation Services

Through the provision of this service Ashton Court will assist you to undertake configuration and customisation of Dynamics 365 to effectively manage business relationships and processes. Areas of specialism in the public sector are programme management, case management and partnership management.

Features

• Determine whether Dynamics 365 fits your business needs
• Assistance to design and implement cloud hosted CRM solution
• Analysis, design, implementation of Dynamics 365 based business solutions
• Specification and selection, documentation and project management
• Integration of additional portal solutions features with Dynamics 365
• Customisation of Dynamics 365
• Development, deployment, operation and user training
• Full lifecycle project engagement
• Use of Dynamics Sure Step Methodology

Benefits

• Full lifecycle project engagement
• Cost effective customisation and configuration with access to deep skills
• Minimise risk and speed user cutover times
• Assurance of fit for Dynamics CRM to your business needs
• Access to premium skills to design and implement Dynamics 365
• Access to top business analysis, design and implementation skills
• Complementary project and program management assistance
• Integration guidance and management for portal solutions
• Streamlined, structured user training and knowledge transfer to your teams
• Use of industry standard design methodologies such as Sure Step

£560 to £1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@ashtoncourt.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

482621977601235

Contact

Greg Wishart
+44 (0) 1604864781
info@ashtoncourt.com

Planning

• Planning service: Yes
• How the planning service works: We assist you and your business decision-makers to understand your current situation and costs; examine risks and compare Cloud solutions suitable for your organisational needs. We identify suitable software, platform, and what infrastructure services are required to take advantage of the Cloud; examine the systems integration requirements and identify an outline plan for a phased implementation. We evaluate and discuss the route map for later Cloud applications – such as intranets, collaboration, BI, etc.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365
  • Microsoft Dynamics 365
  • Microsoft Power Platform
  • Microsoft Azure

Training

• Training service provided: Yes
• How the training service works: Successful initial training is a major part of user adoption. We take a lot of care to ensure we provide training that is at a level that all users, technical and non-technical, are comfortable with. Our training is delivered by our professional staff, who are involved with our provision of cloud services to the customer from the start.; ; Training and skills transfer is achieved in a number of ways:; • Formal training course; • On-the-job training and mentoring; • Joint work package assignments; • Specific mentoring programmes for the key individuals; • Topical workshops to stimulate joint learning.; ; We consistently receive “Excellent” feedback on our training. During the initiation activities of a project we will prepare and agree a training plan, to ensure users are able comfortably and productively to work with all relevant solution components. The Training Plan identifies the objectives, vision, approach, and delivery mechanisms for the training over the course of the engagement.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365
  • Microsoft Dynamics 365
  • Microsoft Power Platform
  • Microsoft Azure

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide a consistent methodology, project management tools and advice, and field-tested best practices - all within user-friendly tools - that enable us to more efficiently deploy, migrate to, configure, and upgrade cloud services and solutions.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365
  • Microsoft Dynamics 365
  • Microsoft Power Platform
  • Microsoft Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Management is an important aspect of our approach to delivery. Quality involves conducting reviews of the project at the end of every phase to ensure that deliverables, milestones, and overall delivery are maintained and lessons learned are incorporated into the next phase.; ; Ashton Court has implemented and follows a quality management system that is externally accredited to meet the requirements of the ISO 9001:2008 Quality Management Standard.; ; We are committed to pursuing quality improvement within all aspects of our engagement with our customers. Our quality system covers the major activities of IT solutions development and adherence to good practice is mandatory. Our personnel are familiar with our approach to quality procedures. ; ; We have differentiated ourselves in the market place by taking a holistic approach to service delivery, providing in addition to the technical solutions, consultative support for strategy development, programme management, training and adoption assistance and strong governance support for solution implementations.; ; This service is delivered by our a highly qualified and experienced multi-disciplinary team with expertise in CRM, communications, governance and risk management, security, strategy development, data analytics, and project management.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We have differentiated ourselves in the market place by taking a holistic approach to service delivery, providing in addition to the technical solutions, consultative support for strategy development, programme management, training and adoption assistance and strong governance support for solution implementations.; ; Our cloud software services support is delivered by our a highly qualified and experienced multi-disciplinary team with expertise in cloud services, such as Dynamics 365, Microsoft 365 and Azure services, as well as communications, governance and risk management, security, strategy development, data analytics, and project management.

Service scope

• Service constraints: Our support services are provided remotely in the first instance but we also supply on-site support where the situation demands it.; ; In the event of any issues occurring with the services we offer a single point of contact for reporting, investigation and resolution. We take ownership for resolving the reported issues, even when third parties are responsible for delivering the services. Escalation procedures are in place and in a ‘server-down’ situation the support is provided on a 24-7 basis.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 09:00 - 17:30 Monday - Friday (excluding bank holidays)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We have not conducted web chat testing specifically with assistive technology users to date. The technology underpinning our web chat offering, Microsoft Teams, has in-built accessibility features such as keyboard shortcuts, live captions in Teams Rooms, voice assistance and a choice of screen readers (Microsoft Narrator and Freedom Scientific's JAWS for Windows) to assist mobility or visually impaired users.
• Support levels: We provide 3 service levels – Gold, Silver and Bronze.; ; Depending on the service, our customers can select from three levels of support - gold, silver, or bronze. Each class is differentiated by varying degrees of response times according to its own schedule:; ; • Gold 24 × 7; • Silver 8 ×7 (8 hours every day); • Bronze 7.5 × 5 (7.5 hours Monday to Friday); ; Costs are determined according to the service level and the complexity of the customer’s system to be supported, priced according to our SFIA rate card. ; ; All our cloud support services include the services of a cloud support engineer and escalation to a cloud services technical specialist if required. All our support agreements include the services of a technical account manager.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: See Microsoft Compliance
• ISO/IEC 27001 accreditation date: See Microsoft Compliance
• What the ISO/IEC 27001 doesn’t cover: See Microsoft Compliance https://docs.microsoft.com/en-us/compliance/regulatory/offering-home
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: See Microsoft Compliance
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: See Microsoft Compliance https://docs.microsoft.com/en-us/compliance/regulatory/offering-home
• PCI certification: Yes
• Who accredited the PCI DSS certification: See Microsoft Compliance
• PCI DSS accreditation date: See Microsoft Compliance
• What the PCI DSS doesn’t cover: See Microsoft Compliance https://docs.microsoft.com/en-us/compliance/regulatory/offering-home
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: See Microsoft Compliance https://docs.microsoft.com/en-us/compliance/regulatory/offering-home

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Ashton Court supports Theme 3 of the Social Value Model – Fighting Climate Change – effective stewardship of the environment. We are committed to achieving Net Zero emissions by 2050, in line with the current government target. We are working to develop a full implementation plan that will allow us to bring this target further forward. Currently, Ashton Court is not obliged to report carbon emissions under PPN 06/21 or the Streamlined Energy & Carbon Reporting (SECR) framework for UK business. However, we do recognise that our operation will have an impact on the environment and we consider it sound practice as well as economically and socially valuable to review our carbon footprint annually and to ensure that we reduce that footprint wherever possible. We have calculated our baseline emission footprint using the calendar year 2021 as our reference point against which future emissions reduction efforts can be measured. We are currently reviewing how we gather the relevant information for our Scope 3 emissions to ensure that we have more robust data to inform our reduction targets and future reports. We aim to improve on our commitment to achieving NetZero by 2050 once we have a firmer baseline established, and a better understanding of where additional carbon savings can be made.

  Covid-19 recovery

  Ashton Court acknowledges the important role it plays in local communities, our society and in the wider UK economy. We strive to practice exceptional service delivery every day, growing responsibly so that we can help more people. Our services are chosen and trusted by customers and partners, and are easily available to all. We are driven by innovation and proudly deliver through expert colleagues working together as a team. We recognise that economic recovery from the pandemic requires active support in local and especially rural or deprived areas. Providing employment in local communities through the services we provide and through our own supply chains, we extend our company operation across England, Wales and Scotland. In doing so we try to reach out to areas of higher than average deprivation wherever possible. By offering employment that is not site-specific we are able to reach into diverse UK communities to support local jobs, creating value in our own locality and at a national level. As well as preserving our own staffing levels, we have been able to offer career alternatives and development opportunities to staff made redundant as a direct consequence of the recent pandemic.

  Tackling economic inequality

  Ashton Court recognises that economic recovery from the pandemic and recent fluctuations in the costs of living requires active support in local and especially rural or deprived areas. The economic benefits of continuous career development are supported through a number of in-house development opportunities, offering all staff access to formal training and a wide range of additional training material and assets. Career development training and leadership programmes are available to managers and leaders in the organisation, helping them to grow and develop their personal, professional and leadership skills, as well as opportunities to attain technical qualifications that are recognised and valued internationally. In addition we support our internal graduate scheme, a two year programme giving university graduates the technical as well as interpersonal and business skills to enable them to forge careers for themselves within an extremely sought-after branch of the Information Technology sector. The scheme is also available to graduates from client organisations who are working with the same technology. We are proud to regularly receive applications from local and more rural universities. Our approach aligns with Theme 2 – Tackling Economic Inequality by developing the skill level of the current and future workforce to help create better, higher paying jobs.

  Equal opportunity

  Ashton Court’s Equality, Diversity and Inclusion policies provide a strong focus to our work in this vital area. We commit to developing, supporting, and sustaining a diverse workforce and creating a working environment where everyone is able to do their job to the best of their ability without having to face discrimination, harassment, or victimisation. We are also committed to delivering our services in a manner that recognises, respects, and responds to the diversity of our customers and partners. Our aim is to raise awareness of issues and to drive change. In line with Theme 4 of the Social Value Model - Equal opportunity – Reducing the disability employment gap, we have developed processes that remove barriers to work for people with a disability or health condition throughout our recruitment, management and development policies and procedures.

  Wellbeing

  Ashton Court is a professional services firm that prides itself on the quality of the people it employs and the commitment it makes to their wellbeing. We believe that all staff members – regardless of position – make vital contributions to the successful delivery of our projects, to the generation of high levels of customer satisfaction and, therefore, to the success of the company overall. We strive to treat everyone legally, fairly and safely, and to ensure that all are equally well rewarded. Evidence of fair work practices within Ashton Court includes: ; • all staff working for the company are paid at least the Living Wage; ; • all staff working for the company have access to relevant training and development opportunities; ; • we promote equal opportunities for all staff regardless of age, gender, disability, religion, race and sexual orientation; ; • we pride ourselves on offering stable employment, and make no use of zero-hours contracts, and umbrella employment firms. ; As part of our policy of management transparency and our transition into employee ownership we hold regular monthly briefing communications on company performance and provide visible support and engagement from our executive leadership on key issues e.g. cost of living challenges, COVID-19, to promote engagement and a sense of belonging. We also hold weekly virtual get-togethers to enable staff in locations across the country to engage informally with each other outside of the framework of formal work or client meetings. We recognise that paying attention to workplace Mental Health has never been more important and support the Mental Health at Work Commitment. We have three trained Mental Health First Aiders and publicise and use the resources of the Mental Health at Work website created by the Government in partnership with Mind.

Pricing

• Price: £560 to £1,500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@ashtoncourt.com. Tell them what format you need. It will help if you say what assistive technology you use.