MongoDB Limited
MongoDB Professional Services - Major Version Upgrade
This engagement gives you guidance on the necessary steps to upgrade from one major version of MongoDB to the next major version. The upgrade plan will be tailored specifically to your deployment, include a walkthrough of the upgrade process, and you will get assistance on testing the upgraded application.
Features
- On site consulting - consecutive days.
- Written report is provided of the upgrade plan
- Consultant will file a tracking issue with MongoDB support team
Benefits
- Tailored upgrade plan provided specifically to your deployment
- Guide on the necessary steps provided for the upgrade
Pricing
£8,400 to £8,400 an instance
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at DealStrategy@mongodb.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 8 2 6 5 0 8 5 4 8 7 6 1 9 0
Contact
MongoDB Limited
Michelle Culhane
Telephone: +353 1 901 4654
Email: DealStrategy@mongodb.com
Planning
- Planning service
- Yes
- How the planning service works
- We offer Professional services to guide through any implementation.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- MongoDB Software
Training
- Training service provided
- Yes
- How the training service works
- Private Training Products: MongoDB for Developers, MongoDB for Administrators, MongoDB Essentials, MongoDB Advanced Administrator Training, MongoDB Advanced Developer Training
- Training is tied to specific services
- Yes
- Services the training service works with
- MongoDB
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Professional Services are provided to guide clients through any migration at an additional cost.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- MongoDB Software
- AWS
- Google cloud
- Microsoft Azure
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Professional services are provided to customers with additional cost.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide advice to clients on their selection of a hosting provider i.e. MngoDB, Atlas, AWS, Google Cloud etc.
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Available 24 x 7 - Depends on Severity Level,
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Our Intercom (support web chat) complies with the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA. https://www.intercom.com/blog/messenger-accessibility/
- Web chat accessibility testing
- https://www.intercom.com/blog/messenger-accessibility/
- Support levels
- - Primary Support, Secondary Support and Escalation
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Via third party provider - STRIPE
- PCI DSS accreditation date
- 2015
- What the PCI DSS doesn’t cover
- N/a
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
At MongoDB, it is our duty to play a role in conserving natural resources and
practicing good environmental stewardship. Simply put, there is no economy
without a healthy planet.
We are committed to doing our part towards global efforts to limit climate
change and its adverse effects, and have set goals in line with our values as a
company.
We have increased our efforts to understand and address our environmental
impact. We created an internal environmental sustainability function, which will
be responsible for our climate objectives. We also started implementing changes
to lower our carbon emissions.
We are working to make sustainability a core component of how we operate and
have begun to intertwine it with our overall business strategy. We believe that
environmentally responsible operating practices will benefit our stockholders,
partners, customers, and employees.
We also hope that through our efforts, we can empower our customers to
achieve their sustainability goals. Sustainability is an important design principle
and an essential part of the software development lifecycle. With this mindset,
we aim to enable our customers to leverage MongoDB Atlas to design and
deploy more environmentally sustainable applications.Equal opportunity
MongoDB is committed to attracting, retaining and developing a diverse workforce.
We are focused on creating an environment where all employees feel like they belong
and can advance and thrive. We believe this approach is in the interest of all our
stakeholders as organizations with higher levels of diversity experience higher rates
of innovation and growth.
We have expanded our efforts to recruit a more diverse workforce by embedding
the capability to recruit diverse talent within our entire recruiting organization and
natories to the Corporate ParityPledge®, we’ve committed to interviewing at
least one qualified female candidate for every open role at the vice president level
and above, as well as for every additional directorship on our Board of Directors .
We are committed to pay equity, regardless of gender, ethnicity, or other personal
characteristics. To deliver on that commitment, we benchmark and set pay ranges
based on market data and consider factors such as an employee’s role and
experience, job location and performance. In addition, to reduce the risk of bias
and help ensure consistent pay practices, we use a third-party tool to conduct
annual pay parity checks.
Our commitment to diversity and inclusion is unwavering. We will continue to set
goals, dedicate resources, evaluate processes, and identify areas of opportunity.
At MongoDB, we want everyone to do their best work and feel comfortable doing it.investing in a diversity sourcing team that supports diverse recruitment marketing
campaigns and external partnerships.
We also have a growing number of Employee Resource Groups (“ERGs”) that focus
on providing community support, professional development and business impact.
Our ERGs play an important role in our overall company culture by helping us raise
awareness of issues unique to their members’ experiences.Wellbeing
Wellbeing
We want employees to be fulfilled personally and professionally, so we provide benefits that promote health and support strong performance. Our benefits are structured for a holistic experience and chosen according to our four pillars of well-being:
Physical wellbeing
We offer our employees access to comprehensive and competitive medical coverage in local markets, often covering the employee and dependent premiums. Our plans often
include dental, optical, maternity, hospitalization and outpatient care, among other coverages. To promote healthy lifestyles, we also offer employees access to highly subsidized or discounted monthly gym and exercise class memberships.
Financial well-being
We believe that financial security is an enabler of creativity and productivity. We offer retirement saving options for our employees, as well as benefits such as life insurance, disability insurance, critical illness, and accident coverage.
Family & Community well-being
We provide global fertility benefits to our employees and their partners, including fertility care, adoption and surrogacy assistance, and unlimited access to 1:1 guidance with certified practitioners. We offer backup childcare support in the US and some of our bigger geographies. We feel strongly that parents should be able to share the responsibilities of caregiving, and our parental leave policy gives all new parents at least 20 weeks’ paid leave.
Emotional well-being
Our employees and their families have 24-hour access to our Employee Assistance Program (“EAP”). Our EAP offers confidential guidance on matters such as family support, mental health, and legal assistance. Through local partners, employees have access to free counselling and coaching sessions. Globally we also
have a team of Mental Health First Aiders (current employee volunteers), who are trained to be a point of contact for any of our employees experiencing emotional distress. In addition, all employees receive a complimentary subscription to a meditation app, which provides hundreds of themed meditation sessions.
Pricing
- Price
- £8,400 to £8,400 an instance
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at DealStrategy@mongodb.com.
Tell them what format you need. It will help if you say what assistive technology you use.