EASIPC SERVICES LTD

EasiPC SaaS Protect & Defense

EasiPC SaaS Protect & Defense are SaaS products designed to provide backup and advanced-threat-protection of SaaS platforms.
SaaS Protect - SaaS Protection backs up all data for selected user accounts from Microsoft 365 and Google Workspace.
SaaS Defense – SaaS Defense is an ATP spam filtering solution for Microsoft 365.

Features

• Online Cloud to Cloud backup for Microsoft 365
• Backup for Teams, SharePoint Online, OneDrive and Exchange Online
• Unlimited data storage
• Automatic reporting
• File level restoration
• SOC 2 Type II Compliance and HIPPA compliance support

Benefits

• Dedicated UK based service desk support
• Business continuity & disater recovery
• Reduced Maintenance & infrastructure costs

£26.40 to £60 a user a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@easipc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

482692656198682

Contact

Rob Lloyd
01604286682
bids@easipc.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Office 365 and Google workspace
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Microsoft 365
  • Google Workspace

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: All response times are defined in the service specification. Initial target response times are 30 minutes for non critical tickets up to a maximum of 8 hours for low priority service requests. No support is provided outside of working hours - Monday to Friday 8am to 5pm.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All EasiPC customers are assigned an account manager for general service requests, escalation of service issues and general account management. The service is a fully managed service, and any support required due to issues with the service are covered by the EasiPC service desk. Support via the service desk can be obtained via email and phone, during business hours. EasiPC also offer a fully managed service desk, providing further reactive support which can be provided at additional cost. For customers who do not have onsite support an additional onsite support service can be provided at additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: EasiPC will provide a fully managed onboarding experience, managed by the Cloud Deployment team and following PRINCE2 project management processes. During initial consultancy, the EasiPC Cloud Deployment team will build a bespoke onboarding process defined by the exact service requirement. During onboarding, EasiPC will provide support and training, including but not limited to electronic resources, workshops and webinars.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: In the event the service is no longer required, a termination of service can be requested 60 days in advance of the renewal date. During offboarding (at the end of contract) all data and virtual machine exports will be provided for download for a period of 30 days. The export of data and virtual machines are included within the contract costs, however any migration services required are chargeable at the EasiPC day rate.
• End-of-contract process: Once the contract reaches it's end date, all data is exported and made available to the customer for 30 days. After 30 days, all data, user accounts and access is permanently deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Self service portal for end users to access backup and restore of files.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: All API services are agreed separately with customers in line with their requirements.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: All customisation requirements are agreed separately with Customers in line with their requirements.

Scaling

• Independence of resources: The service is reviewed by Barracuda to look at resource levels.

Analytics

• Service usage metrics: Yes
• Metrics types: Storage usage, accounts protected, backup failures and restorations.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Barracuda

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: EasiPC will work with the customer to return control to the customer once the contract ends, this is included in the contract cost.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: All service level agreements are as per the ones supplied by Barracuda, and published by them.
• Approach to resilience: Available upon request
• Outage reporting: Customer dashboard and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: All access to EasiPC services are controlled by leveraging a combination of the following: Complex Username and Password Multifactor authentication IP restrictions UAC (User Access Control) lists Firewall
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: EasiPC is compliant with ISO 27001 and certified Cyber Essentials Plus. All services that EasiPC have developed and deployed have been subject to strict security testing.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: EasiPC uses the ITIL change management processes for all services and all configuration items are controlled by the process. All change requests are managed by an internal CAB who support and work with other teams within EasiPC, ensuring changes are carried out following the ITIL standards. The CAB ensure all change requests and subsequent changes are recorded and carried out successfully.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: EasiPC leverage vendor support services to ensure current guidance and and recommendations are followed to reduce vulnerabilities. All systems are patched in accordance with vendor guidelines and within 14 days where they are non critical. Where critical patching is required, additional emergency maintenance windows my be required. Customers are alerted via direct notifications (email and or phone call) to allow for patching All patches are tested prior to being deployed to the production environment.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: All EasiPC systems are automatically monitored 24/7 using industry standard RMM and network tools. Alerts are automated and real time events and logs are reported to the service desk where they are handled by our ITIL aligned service desk team.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: EasiPC provide ITIL aligned incident management through our service desk team. Incidents reported by phone, email or ticket portal are reviewed and a response and resolution are provided within the agreed timeframes. All responses and resolutions follow EasiPC's documented incident management process.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Barracuda supports ongoing efforts for the protection and preservation of the environment. Barracuda’s recycling efforts drive pollution prevention and promote sustainability in order to be better global citizens. Barracuda products do not contain and are not manufactured with any Class I or Class II ODS as defined in 40 CFR Part 82.; ; Barracuda products are compliant to article 4 of the European Union’s RoHS Directive. Barracuda’s WEEE registration number is WEE/DG0065TW. Please contact your local sales representative for additional information.

Pricing

• Price: £26.40 to £60 a user a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@easipc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.