AKARI SOFTWARE UK LIMITED

Akari Curriculum Management (CMS)

Akari CMS manages curriculum in a smarter, more connected way - reducing complexity, improving quality, and enabling confident decision‑making. The Akari CMS brings curriculum information, review processes, version control, mapping, and reporting together in one place with seamless integration capabilities - ensuring everyone is working from the same, trusted data.

Features

• Unify curriculum, outcomes, partnerships, and publications through one governed platform
• Supports curriculum design, proposal, approval, review and discontinuation.
• Configurable workflows align to organisational governance, providing transparency and auditability
• Tracks curriculum changes over time supporting governance, accreditation, and compliance.
• Maps learning outcomes, graduate attributes, professional standards and accreditation frameworks.
• Manages partner delivery, enabling shared visibility, governance, and alignment.
• Publishes accurate, approved curriculum content to catalogues and websites
• Seamless Integration capabilities via an open RESTful API suite
• Insightful reporting and Business Intelligence
• Secure, scalable and flexible modular application

Benefits

• Reduce administrative burden using a single, authoritative curriculum information source
• Reduce risk through governed workflows, version control, and audit‑ready records
• Streamline reviews and approvals with clear, guided workflows
• Collaborate easily across academics, professional staff, and partners
• Simplify governance and compliance with built‑in audit trails and versioning
• Gain clear visibility of curriculum status, changes, and responsibilities
• Ensure consistency between approved curriculum and published course information
• Make assurance and mapping easier for learning outcomes and standards
• System is easily accessible via the web
• Minimal training requirements (easy to use)

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@akarisoftware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

482888904130636

Contact

Heidi Voulstaker
+44 (0) 203 4059230
sales@akarisoftware.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Education
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: None
• System requirements: Users require a modern browser with javascript enabled

User support

• Email or online ticketing support: Yes
• Support response times: Within 2 hours: Monday to Friday (excluding UK public holidays) 8:00am – 6:00pm.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Akari Software provides support to customers in Australia, New Zealand, Malaysia, Bahrain in addition to the United Kingdom and Ireland. We have a team of support analysts and developers dedicated to the Akari Curriculum software who provide all support – there is no ‘front line’ or generic support layer to negotiate prior to talking to system experts. We mutually agree service levels and response times as part of the contract definition. These are formally documented as part of our Akari Service Reliability document. The purpose of document is to ensure that the proper elements and commitments are in place to provide consistent IT service support and delivery to the University and its campuses.; ; Our objectives in the definition of the Akari Service Reliability document are to:; • provide clear reference to service ownership, accountability, role and/or responsibilities.; • present a clear, concise and measurable process of service provision to the University.; • report actual service provision within the agreed terms of contracted service support and delivery.; ; A regular framework and engagement process is adopted to regularly review customer support issues raised and SLA metrics Customer Success Manager is appointed to each customer.; ; Support costs are included in the SAAS fees.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Our dedicated team of Akari Delivery Consultants will work with you upon initiation of the contract to design and plan the approach to implementation of the solution, taking into consideration such key factors as data migration and data loading, integration to downstream solutions and reporting requirements as well as key business constraints. ; During the Project, the dedicated Akari Project Manager will be responsible for the successful delivery of the project and will work collaboratively and closely with your Project Manager, to ensure successful coordination of all key tasks, activities, dependencies and milestones. ; ; Akari has extensive experience in the successful delivery of Curriculum Management projects and higher education and operates to a robust and proven delivery methodology – AIM (Akari Implementation Methodology), combined with a suite of standard templates and tools, the methodology will be tailored to the needs of your individual project to ensure mutual successful delivery. ; ; Customers are supported with:; - Onsite and remote training and consultancy; - Integrated Knowledge Centre; - Feature and User Videos; - User Guides; - Administrator Guides; - API Guides; - Release Notes ; - Data Migration Mapping Templates ; - Data Dictionary and Data Reference Dictionary ; - BI Data Dictionary ; - Project Management Tools/Templates
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Seven days following the end date of the contract, Akari shall, in accordance with Akari’s standard disengagement procedures provide all customer data to an agreed specified customer-accessible destination upon conclusion of the contract. Akari will additionally provide the data dictionary as a standard component to the disengagement. The; data dictionary will include all Akari tables irrespective of whether they have been adopted and used by the Customer.
• End-of-contract process: Akari would work with the customer to define a disengagement plan which would involve extraction of all customer data and completion of any outstanding services. The activities and outputs of the disengagement plan may vary for each customer and the cost of any such plan will be mutually agreed based upon any specific requirements.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Functionally, there is no difference between the mobile and desktop service. It should be noted that on smaller devices e.g. mobile, the screen space may not provide an optimal end-user experience whilst performing complex business operations.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The application includes a Graphical User Interface (GUI) and Application Programming Interface (API). Other service interfaces are also provided to facilitate the migration and import of legacy data and the export of data for reporting purposes.; ; The Graphical User Interface is premised on sophisticated configurable privileges and business rules; called Teams. The Teams functionality ensures the dynamic presentation and destruction of data based upon an individual's role within the organisation and business process and is automatically determined upon login to the application.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We regularly test our application for accessibility in addition to conducting testing with our customers on their own configured version of the application and we aim to make our application accessible. Our functionality is operable using a keyboard and can be used by any user. The application provides extensive as well as configurable contextual help text facilities and meaningful error messaging. Our web pages operate in a predictable and consistent manner to ensure that all common features operate in the same way throughout our application. Our customers have the ability to configure the application and can determine the presentation and styling of externally published content within the constraints of the web browser and operating system.
• API: Yes
• What users can and can't do using the API: Akari Curriculum provides an extensive and fully documented suite of RESTful open APIs, which exposes all Akari entities and is fully event driven, providing both push and pull integrations.; ; Akari provides an interface to the APIs to permit institutions to create and modify APIs to their own specific business requirements to integrate with any downstream solutions - such as VLE/MLEs, Student Information Systems, Timetabling solutions, Library, CMS, etc. and additionally to publish information to the institutional website or to integrate with institutional business intelligence tools and data warehouses.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The Akari curriculum management solution is highly configurable. Application users with the appropriate privileges may utilise the integrated application maintenance interface and tools to configure the application to meet their unique business requirements and to enhance the application and its processes to align to the future needs of the organisation. The solution enabling users to tailor the language, processes, content, reference data, notifications/messages and UI of the application, field presentation and behaviour and in-application business rule validations.

Scaling

• Independence of resources: Akari Curriculum is implemented as a single tenanted solution only, providing complete application and data isolation. The solution is hosted on AWS and auto-scaling is implemented which guarantees that further resources are added to the service when demand is increased.

Analytics

• Service usage metrics: Yes
• Metrics types: Akari operates automated active monitoring on service usage which triggers alerts to the relevant teams in the instance of a usage incident and facilitates the provision of relevant services metrics to support and enhance both internal. business processes and procedures in addition to underpinning regular SLA (Service Level Agreement) reports for our customers.; ; Akari provides as a minimum standard, metrics relating to:; ; - Tickets logged per period; - Tickets resolved per period; - Average resolution time; - Uptime per period; - Performance against SLA per period
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: All the data is stored on AWS system and secured by them. AWS regularly achieves third-party validation for thousands of global compliance requirements that we continually monitor security and compliance standards. AWS supports more security standards and compliance certifications than any other offering, including PCI-DSS, HIPAA/HITECH, FedRAMP, GDPR, FIPS 140-2, and NIST 800-171, helping satisfy compliance requirements for virtually every regulatory agency around the globe.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users may export data from the application in the form of JSON via the API suite.; ; User-specified reports and datasets may be exported in Microsoft Excel (.xls), .CSV , .HTML, in addition to Adobe .PDF formats.; ; User specified documents may be exported from the application in Adobe (.PDF) format.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • MS Excel
  • .PDF
  • ,HTML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • MS Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We offer a standard 99.95% uptime for the Akari Curriculum solution with additional options for High Availability services. Service Level Agreements may vary from customer to customer, in line with individual customer requirements.
• Approach to resilience: The Akari solution is hosted in the AWS environment and is configured to utilise the advantages of the AWS highly available and resilient infrastructure. AWS redundancy provides built in business continuity. Should an issue occur with the AWS infrastructure, AWS’s self-healing capabilities are automatically activated. In these situations, the restoration of service will occur within 30 minutes.; ; The Akari platform has full data service backups every 24hrs managed by Amazon Glacier service. Backups are stored in different AWS Availability Zones (AZ) which are distinct locations that are engineered to be insulated from failures in other Availability Zones and provide inexpensive, low-latency network connectivity to other Availability Zones in the same Region. Regions consist of one or more Availability Zones, are geographically dispersed, and are located in separate geographic areas or countries; providing protection from failure in a single location.
• Outage reporting: Service outages are reported via our Customer Success Manager assigned to each Customer and via our Customer Support portal dashboard. The channels of communication and list of customer designations will be agreed with each individual customer and may include email and direct telephone contact.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Integrated sign-on (SSO) is provided in Akari Curriculum using Shibboleth, LDAP, Azure, SAML, SAML2, OpenAM, ADFS and Edugate. The Akari application also includes a proprietary in-built authentication module.
• Access restrictions in management interfaces and support channels: Access in management interfaces and support channels is tightly controlled via Akari Curriculum's User Privilege and User Teams functionality which in tandem provides access to the application based upon an individual's specific role. Akari's approach ensures relevant access to all areas of the software application and associated support channels.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The AWS hosting environment holds compliance certifications including ISO 27001, ISO 9001, SOC, and others. Third‑party assessments of the AWS hosting environment are conducted biannually.; ; Akari Software is undergoing final assessment and certification against Cyber Essentials in Q1 2026. This is part of our path to ISO 27001 certification, expected to be complete in Q1 2027. ; ; Our Board‑designated lead for Information Security ensures that:; • Information Security policies and systems are fully documented, implemented, audited, and reviewed; • All employees understand customer requirements and have skills to ensure they are met and maintained; • All employees are aware of Information Security policies, procedures, and their implementation role; • Management reviews of Information Security performance and improvement opportunities are regularly undertaken; ; The Akari Security Policy addresses confidentiality, availability, and integrity of data stored and processed by Akari Software UK Ltd and ensures that Akari Software:; • Complies with data protection regulation and good practice; • Protects the rights of staff, customers, and partners; • Is transparent about storing and processing individuals’ data; • Protects against system or data breach risks
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Akari Software has a robust and well-documented configuration and change management process to support the successful management of the application and any associated change requests to that application. This process is subject to continual review as part of Akari's internal quality management framework.; ; Requests for change are submitted to our Customer Support team and undergo internal assessment and review prior to obtaining approval to proceed by Akari Software. Any such approved changes are further approved by the Customer Senior Responsible. The Customer and Akari collaborate at each stage of the Change process until the change process has been successfully completed.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Akari identifies and assesses potential threats to our services via known threat information highlighted by both industry and users, Akari's internal risk assessment activities and via Akari's internal operational business procedures.; ; Security patches are applied on regular basis and/or as soon as they are available for critical vulnerabilities, adhering to any contracted notice periods agreed with customers.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our services include the proactive monitoring of application and network service availability to identify potential compromises. Should a compromise be detected, Akari shall respond to the incident in line with the identified Severity and Priority and in accordance with our Service Level Agreement (SLA) thresholds.
• Incident management type: Supplier-defined controls
• Incident management approach: Akari operates an extensive policy underpinned by robust procedures for the management of all incidents, in addition to pre-defined processes for common events. All personnel employed by Akari have responsibility for the reporting of incidents to Akari's designated responsible for Incident Management and are required to complete an Incident Report which records in full the details of the identified incident . Post-incident review is conducted and findings output by report.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2.5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@akarisoftware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.