REDCENTRIC SOLUTIONS LIMITED

Unity Call Recording & Insights

Unity Call Recording & Insights service powered by Dubber, enables the recording, capture and analysis of conversations, unlocking insight and value. The recording service is compatible with both Redcentric’s Unity IP Voice and Microsoft calling services.
30-day FREE Call Recording Trial available.
Email: sayhello@redcentricplc.com, subject: G-Cloud FREE TRIAL Call Recording.

Features

• Secure & compliant recording across multiple services and endpoints
• Unlimited compliant and unified storage
• AI-powered alerts and notifications
• Search, retrieve, tag, playback, share, download and delete** recorded calls
• Advanced features for legal hold & discovery and compliance

Benefits

• Training - Recording calls can assist with delivering employee training
• Quality Monitoring – Review the quality of service being provided
• Meet Regulatory Compliance Requirements including HIPAA, GDPR, PCI, Dodd-Frank, MiFIDII
• Personal Assistant – Individuals retain, retrieve personal calls
• Automated recording - Enterprise-grade controls - manage & enforce centrally
• Secure & compliant recording across multiple services
• Boost employee productivity & performance

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@redcentricplc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

483155223549068

Contact

Steph Heseltine
+441423850000
tenders@redcentricplc.com

About your service

• Service categories:

  Applications

  Collaborative

  • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The service is an extension to Redcentric’s hosted Unity IP Voice and Microsoft Calling services
• Cloud deployment model: Public cloud
• Service constraints: It should be noted that during maintenance periods, the recording portal may not be accessible. However, this does not affect the availability of the recording function itself, which always remains active.
• System requirements:
  • Active Unity Voice Subscription
  • Microsoft Teams Essentials
  • Microsoft 365 Business Basic
  • Microsoft 365 Business Standard
  • Microsoft 365 Business Premium
  • Microsoft 365 E5
  • Microsoft 365 E3 + Microsoft Teams Phone Standard
  • Microsoft Teams Phone Standard

User support

• Email or online ticketing support: Yes
• Support response times: Redcentric staff support the call recording service, the administration portal and provide system wide support to the Customer’s help desk staff. Redcentric does not offer support to individual end users. We aim to acknowledge all Advice and Guidance requested within 15 minutes. Response times will depend on the request type and level of detail required. We typically aim to provide an initial response within 1 hour of the request being made however this can vary dependent on the nature of the request.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Redcentric’s customer service operation is available 24/7/365 and can be contacted by telephone, email or via the customer portal. Support is included at no additional cost with Redcentric's services. Redcentric has one direct point of contact for customer support, which deals with all aspects of the service. The Redcentric customer services team takes full responsibility for supporting and logging problems and technical support queries. Their specific role is to ensure that all telephone, email and portal queries are answered and resolved as promptly as possible. Redcentric has a team of Technical Account Managers and Cloud Support Engineers available. These teams are not included as a standard service and are charged
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: As a component of the service delivery project, Redcentric offers new customers remote training as an integral part of the service onboarding process. Alongside this remote training, customers receive comprehensive end-user and administrator guides, along with access to FAQs and instructional
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Call recording data will be held and made available to customers for a period of 30 days post contract cessation. Customers will have the ability to extract all recordings via Application Programming Interface (API), Redcentric can also provide a data extraction as part of a professional service as a chargeable option.
• End-of-contract process: Upon expiration or termination of the call recording contract, the following steps are followed as part of the decommissioning process:; ; Phase 1 - Contractual Expiration of the service contract or the Customer decides not to renew. This may also include early termination by the Customer, subject to payment of early termination fees. Phase 2 - Service Decommission Cessation of the Call Recording Service and any associated optional features, plus the removal of user accounts from the core platform(s). Phase 3 – Recording Removal.; ; Recorded data will be made available to Customers for a period of 30 days post contract cessation. Customers will have the ability to extract all recordings via Application Programming Interface (API). Redcentric can provide a data extract but reserve the right to charge for the service.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile application is available on both iOS and Android, enabling users to directly record from their mobile device, allowing playback and application of certain features to permitted recordings. Alternatively, the desktop application is accessible via the web-based portal which contains all the mobile application functionality (except for the direct record from device feature) and enhances it by giving access to further controls found in the management console such as API configuration and manual user administration etc. Note: The level of recording access is determined by the user’s assigned role & privileges.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: This is a SaaS based service, the interface can be accessed by certain user roles via the management console within the Dubber web-based portal. The portal contains an embedded media player allowing users to play recordings back and manage other elements and functions associated with the recording. The media played is built into the user interface so no additional components are required to play back calls. User access is controlled via RBAC, with core roles being: Admin: – Record, Listen, Download & Delete Listeners: Can listen/contribute to a team environment Contributors: Can access their own call recordings and listen only
• Accessibility standards: None or don’t know
• Description of accessibility: None or don't know
• Accessibility testing: None or don't know
• API: Yes
• What users can and can't do using the API: The Call Recording API comes in two variants:; ; Basic API: The Basic API can be used for auto provisioning and end user management.; ; Premium API: The Premium API can be used to setup, enable or make changes to items such as; ; · Waveform; ; · Tags; ; · Metadata; ; · Transcriptions; ; · AI; ; · SSO A full description of the API capability can be found here - https://developer.dubber.net/docs
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: This solution is a 100% cloud-based recording solution. Using the latest elastic cloud-based solutions the Call Recording service is designed to automatically scale as required depending upon demand.

Analytics

• Service usage metrics: Yes
• Metrics types: The Call recording service provides metric information for the following elements of the service:; ; · User Roles – Portal & Report; ; · User Subscriptions – Portal & Report; ; · Team Breakdown – Portal & Reports; ; · Volume of Recorded Minutes by User – Portal & Report; ; · Recording Duration – Portal & Reports; ; · Total Volume of Inbound / Outbound Recorded Minutes – Portal & Report; ; · Feature Usage – Portal & Report
• Reporting types:
  • API access
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Dubber Call Recording

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: ISO27001 certified
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export call recording data through the standard tools or API. Data export will be restricted to users with appropriate levels of access.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The service levels applicable to the Call Recording service are as follows:; ; Service Level: Measurement Period: Month; ; Measured element Service Level; ; Availability (Core System) Not less than 99.99%; ; “Core System” is defined as the Dubber Call Recording platform’s ability to record and store calls. It does not include the management and provisioning interface (also incorporating access to stored calls).; ; Floor Service Levels; ; The Floor Service Level applicable to the Call Recording service in respect of availability of the core system is 85.0% in any given month.; ; Service Credits; ; The Service Credits applicable to the Call Recording service shall be calculated as follows.; ; : Service Credit = C x S; ; MS; ; Where:; ; S = the number of seconds by which Redcentric fails to meet the service level for availability in the relevant month (subject to the provisions of paragraph 4.2 above); ; C = total Charges payable in respect of the Unity Call Recording service for the same Month; ; MS = total number of seconds in the same Month
• Approach to resilience: Available on request
• Outage reporting: Via a public dashboard; The dashboard provides both a real-time and 90 day historical view of the service and any associated issues; ; https:// status.dubber.net; ; Redcentric’s Call recording service is hosted within Great Britain (UK1) availability Zone

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is based on business need. Implementation is by least privilege RBAC; unique credentials assigned, and all access (successful or failed) is logged using anti-tamper mechanisms, made available for audit and retained for 12 months. Alerts are generated for multiple attempts for investigation by global sysadmins.; ; Additional authentication mechanisms are used for support channels to assure customers only authorised personnel respond.; ; Regular access reviews by service and platform owners are conducted with support from the Joiners, Leavers, Movers process, which ensures access is revoked or amended in a timely manner.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Redcentric’s InfoSec scope includes ISO27001 certification & other critical aspects including physical security, employees and third parties. Our approach is to understand the risk from threat actors and implement the controls and mitigations to assure the Confidentiality, Integrity and Availability of data.; ; Security is driven from the top with the CTO as SIRO (Senior Information Risk Owner) being accountable for several key policy documents, and the signatory for Security and Compliance attestation statements. Ops Board members regularly review key and corporate risks.; ; Security roles are assigned, with the Head of Compliance owning InfoSec and Operational Security Manager responsible for day-to-day matters. Regular security forum meetings are held, in addition to senior management review meetings.; ; Policy compliance is monitored by regular internal security audits, and six-monthly surveillance audits by BSI. Annual security training is mandatory for all employees with attendance records maintained for audit purposes.; ; The following policies and procedures are operable; ; ·IS Policy; ; ·Data Protection Policy; ; ·Security Incident Management Process; ; ·Acceptable Use Policy; ; ·Access Control Policy; ; ·Data Classification and Handling Policy; ; ·Joiners, Movers, Leavers Process; ; ·Third Party System Access Procedure; ; ·Visitor Access Procedure; ; ·Change Management Procedure; ; ·Clear Desk & Screen Policy
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Redcentric operates an ISO20000-1 compliant Change Management Process. Objective is to minimise risk to services whose CIs are impacted.; ; Achieved by; ; ·Using standardised methods ensuring efficient handling of all changes using the Change Management Toolset.; ; ·Changes are recorded, classified, assessed, approved, prioritised, planned, tested, implemented and documented.; ; ·Changes are recorded against the relevant CMDB Configuration Item.; ; Inputs:-; ; ·Completed change records with Impact Assessment; ; ·Risk (Security) Assessment; ; Outputs:-; ; ·Accurately recorded change records including all stages of the change lifecycle; ; ·Changes by outcome; ; ·Forward Schedule of Change; ; The Change Advisory Board is the final approval stage in the Change Management process.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We operate a Vulnerability Management and Patch Management policy and process based on NCSC guidance. Good industry practice is adopted to ensure deployed services are protected at the edge by stateful next-generation firewalls with UTP/IDS/IPS enabled. Assets threats assessed by technical owners against the Design. Resultant risks are impacted, with critical ones contained immediately and patches applied within 48 hours where available. Automated patch management is supported by Kaseya, with end points managed by Microsoft Intune.; ; We subscribe to the NCSC CISP scheme for vulnerability notification and receive advance notifications from vendors, often before hitting the public domain.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Redcentric has implemented NCSC GPG-13 guidelines for Protective Monitoring (PM). We utilise a range of PM services including vulnerability management and auditing services such as SIEM. The 24*7*365 SIEM service ingests various logs combined with proactive threat analysis to assess potential impact to services. Response is provided by auto-generation of Service Management tickets on resolver groups for immediate triage and remediation. Incident response is often before threats are realised, due to externally provisioned threat analysis notifications. The combination of threat analysis, machine learning, trend analysis, IP blacklist services and Security Operations Centre SMEs provide robust and effective protection of services.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Redcentric operates a Security Incident Management policy, which outlines pre-defined processes for how suspected and actual security breaches (including data) must be managed. The policy covers all incidents which affect availability, confidentiality and integrity of data and technology. Common events such as phishing or viruses are included.; ; Users must report incidents to the ISO mailbox or Assurance team, who will create a Security Incident Record and initiate an investigation. Assurance will manage the incident to closure and decide whether external authorities are notified.; ; Incident reports are created and reported to the InfoSec Management Group and are available for audit.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: Public Network

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 30 days

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 4%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 6%
• Between £2,500,001 and £5,000,000: 8%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Wednesday 10 September 2025
• What the ISO/IEC 27001 doesn’t cover: There are no exclusions of controls within Redcentric’s ISO 27001:2022 ISMS (Information Security Management System) and all are shown in scope on the certificate.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Thursday 15 May 2025
• What the ISO 9001 doesn’t cover: Our ISO 9001:2015 certification is limited to the scope explicitly defined on the certificate and applies only to the activities, services, and locations listed therein. Accordingly, any services, processes, or activities that fall outside the defined scope of the design and delivery of managed telecommunications services, IT services, hosted voice and data services, data centre operations, workplace disaster recovery services, storage and Gov Cloud services are not covered.; The certification applies solely to Redcentric Solutions Ltd and the specific UK and international locations named on the certificate. Activities undertaken by other legal entities within the wider Redcentric Group, joint ventures, partners, or subcontractors operating independently of Redcentric’s certified management system are excluded unless explicitly stated. Similarly, customer-managed environments or services where Redcentric does not retain operational control are outside the scope of certification.; ISO 9001 certification does not extend to individual products, guarantee specific service performance outcomes, or provide assurance over regulatory, financial, commercial, or information security compliance. These areas are addressed through separate governance arrangements, contractual controls, and other applicable standards where relevant.; This clearly defined scope ensures transparency and confirms that certification applies only where Redcentric maintains full responsibility and control under its certified quality management system.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Gemserv Limited
• PCI DSS accreditation date: Thursday 6 November 2025
• What the PCI DSS doesn’t cover: Redcentric PCI DSS v4.0.1 certification applies only to services defined within the assessment scope of the Attestation of Compliance. Specifically, certification is limited to Infrastructure as a Service (IaaS), PCI Comply Voice Service, and Managed Firewall services. It does not extend to other managed or bespoke services delivered by Redcentric.; Services excluded from scope include “other managed services”, tailored to individual customer requirements. These may include applications, systems security services, IT support, physical security, terminal management systems, or other hosting and managed offerings that are not directly related to the assessed PCI services. Where such services are provided, they are assessed as part of the customer’s own PCI DSS compliance obligations rather than Redcentric's service provider certification.; The certification does not cover storage, processing, or transmission of cardholder data, as Redcentric does not perform these activities. Responsibility for cardholder data, including customer system components, applications & hosted data, remains with Redcentric clients. Redcentric does not have logical access to customers’ hosted systems, which further limits the certification scope.; Additionally, requirements relating to software development, merchant activities, handling cardholder media, direct access to cardholder data are excluded, as they are not applicable to Redcentric’s role as a managed service provider.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 15e9866d-2e5e-45da-9965-1c9176390caa
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Eacf9619-51c6-4294-bf31-e87af09dd4b6
• Other security certifications: Yes
• Any other security certifications: CHECK registered security tester

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@redcentricplc.com. Tell them what format you need. It will help if you say what assistive technology you use.