Reward Management (includes Benefits and Expenses)
Reward your employees for their work with our digital Reward Management system. From fully customisable Benefits selection through to pay review recommendations and Expenses Management. Our pricing model is licence-based with NO UPFRONT COSTS.
Features
- Fully customisable Benefits selection and management
- Aggregate benefits from multiple providers into a single place
- Capture and analyse pay review recommendations for moderation and reporting
- Manage Pay Award communications via customisable templates
- Produce Total Reward Statements with multi-level reporting and analysis
- Customisable, straight forward solution to Expenses Management
- Access from anywhere on any device e.g. mobile
- Customisable and secure integrations built and managed on request
Benefits
- Reward employees
- Quicker than using Excel
- Aggregate Benefits selection from multiple providers into a single place
- Act on pay review recommendations
- Easily manage pay review reccomendations
- Access even for 'remote' employees/managers
- Customise e.g. Expenses Management to your organisation's needs
- Secure
- Integrate with existing suppliers
Pricing
£0.82 to £5.00 a user a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
4 8 3 2 8 2 1 3 2 4 5 4 9 8 1
Contact
InterMezzoHR Ltd
Ben Lee
Telephone: +44(0)845 680 2845
Email: help@goimhr.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- Customer support is provided by the UK team from 9 - 5 pm.
- System requirements
- None except access to internet
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Our response times are outlined in our SLA:
Critical issue response time is 2 hours.
Major issue SLA response time is 24 hours.
Minor issue SLA response time is 48 hours. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- We assign a dedicated Account Manager to each project supported by other members of the intermezzoHR team. We’re easily contactable by phone or email for system queries or training requirements and also offer support via our ticketing system.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We will conduct a number of face-to-face sessions whilst project managing the development and implementation of the Reward Management solution with our clients’ project teams, following either our project approach or moving in line with their new technology implementation requirements. This usually covers requirements gathering, design, build, test, security assessment, user acceptance and training for management/administrators.
- Service documentation
- Yes
- Documentation formats
-
- Other
- Other documentation formats
- Word
- End-of-contract data extraction
- On termination of a contract we can extract users data on request and in line with relevant data protection considerations.
- End-of-contract process
- At the end of the contract an organisation must request that user data be extracted. We will then work closely with the organisation so that this can happen seamlessly, on time and in line with relevant data protection considerations.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The Reward Management solution is developed with a “mobile-first” approach – every element is optimised to work in these environments as effectively as on more traditional desktop PCs. We operate ‘web-app’ technology meaning that there are no downloads required to use the platform on mobile devices.
- Service interface
- No
- User support accessibility
- WCAG 2.1 AAA
- API
- Yes
- What users can and can't do using the API
- IntermezzoHR allows clients to integrate datafeeds (in and out) with the Reward Management solution via custom/bespoke APIs based on need.
- API documentation
- Yes
- API documentation formats
-
- HTML
- Other
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- The Reward Management platform provides a breadth of customisation opportunities managed by our clients and/or by intermezzoHR depending on the nature of the request. We have built bespoke/customised reports (including Audit, User Activity & User Progression), facilitated unique content requirements, developed one-off features/functions and continue to focus our efforts on ensuring that the system provides precisely what our clients need in every implementation.
Scaling
- Independence of resources
- IntermezzoHR have invested in architecture which ensures 100% up-time, unlimited storage and more than sufficient bandwidth to deliver our services. Our Operations team monitor response times to ensure our SLAs are met/exceeded, and to ensure the system is performing well within tolerances.
Analytics
- Service usage metrics
- Yes
- Metrics types
- IntermezzoHR provide metrics on User Progression, User Activity, Audit Reports and Bespoke Reporting on request all via our WhiteBoard Administration System.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- Less than once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Xls/CSV optional on request. FTP.
- Data export formats
-
- CSV
- Other
- Other data export formats
- Xls
- Data import formats
-
- CSV
- Other
- Other data import formats
- Xls
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- IntermezzoHR have 100% guaranteed uptime as communicated via our SLA.
- Approach to resilience
- CWCS Ltd, our chosen server infrastructure partner, are certified to ISO27001 standards for information security management. They provide us with high levels of logical and physical security, high availability and disaster recovery services to support continuity of service, as well as a high level of firewall perimeter security and Intrusion Prevention Services. They also provide for physical and virtual server and storage capacity, hardware load balancing options to meet demands for high utilisation and availability & access to skilled engineering staff at any time.
- Outage reporting
- Any instances of outages are reported globally via the WhiteBoard Administration System. In the event of an outage users are notified in real-time via automatic email when raising a query.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Other
- Other user authentication
- IntermezzoHR are able to limit access to the WhiteBoard administration system to registered IP addresses.
- Access restrictions in management interfaces and support channels
- IntermezzoHR utilises password protection & SSL/TLS in email support communications. Our fully trained team only provide administrative access to WhiteBoard upon request by an authorised client party (usually a member of the project team) with confirmation of details required by email receipt.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QMS
- ISO/IEC 27001 accreditation date
- 29/03/2019
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- IntermezzoHR is ISO 27001 & Cyber Essentials accredited. We also have in place and adhere to the following policies: Information Systems Access Policy, Information Governance & Data Protection Policy, Records Management Policy, Secure Development Policy, Security Incident Reporting Policy, Cryptographic Controls Policy, intermezzoHR Working Practices Policy, Personnel Security Policy, Physical Security Policy, Change Management Policy, Conduct & Compliance Policy, Forensic Readiness Policy, Risk Management Policy, Business Continuity Management Policy & Asset Management Policy.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Components are tracked through their lifetime via an asset risk register. Any changes are reported to directors who assess in line with their existing ISO 27001/9001 standards.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
An assessment of the threats which could prevent work locations being utilised has been conducted and where appropriate, cost-justified controls have been put in place to manage those threats should they occur, and to reduce the likelihood of them happening in the first place. Information is gathered from different sources.
We carry out periodic vulnerability assessments in line with ISO 27001. Furthermore, an independent penetration test is done on an annual basis. - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- IntermezzoHR monitor compromises/incidents via Clients/Users reporting any functionality issues and Pen testing (security). Any issues found we aim to rectify at source. We respond to incidents in line with our SLAs (24 hours), but realistically much faster (e.g. within an hour). Any non-conformances are logged in line with ISO 27001/9001.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Yes, we have pre-defined processes for common events. Users report incidents via email, telephone or our ticketing system. We log non-conformance reports in line with ISO 27001/9001. Any non-conformances which significantly impact clients will be reported as deemed necessary either via email, phone, or via our WhiteBoard Administration System dashboard notifications functionality.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Wellbeing
Fighting climate change
IntermezzoHR Limited is committed to minimising the impact of its activities on the environment by:
• Minimising waste, reusing or recycling as much as possible.
• Minimising energy usage.
• Purchasing products and services that do the least damage to the environment.
• Training, educating and informing team members about environmental issues that may affect their work.
• Minimising the environmental impact of any other activities associated with delivery of its services.
• Meeting or exceeding all the environmental legislation that relates to the Company.Wellbeing
We have employee wellbeing days on average once per month per employee.
Pricing
- Price
- £0.82 to £5.00 a user a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- IntermezzoHR can work with potential clients to create demonstration accounts allowing them to see the possibilities the platform offers. These can be made available to other team members to review and comment on if required.