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InterMezzoHR Ltd

Reward Management (includes Benefits and Expenses)

Reward your employees for their work with our digital Reward Management system. From fully customisable Benefits selection through to pay review recommendations and Expenses Management. Our pricing model is licence-based with NO UPFRONT COSTS.

Features

  • Fully customisable Benefits selection and management
  • Aggregate benefits from multiple providers into a single place
  • Capture and analyse pay review recommendations for moderation and reporting
  • Manage Pay Award communications via customisable templates
  • Produce Total Reward Statements with multi-level reporting and analysis
  • Customisable, straight forward solution to Expenses Management
  • Access from anywhere on any device e.g. mobile
  • Customisable and secure integrations built and managed on request

Benefits

  • Reward employees
  • Quicker than using Excel
  • Aggregate Benefits selection from multiple providers into a single place
  • Act on pay review recommendations
  • Easily manage pay review reccomendations
  • Access even for 'remote' employees/managers
  • Customise e.g. Expenses Management to your organisation's needs
  • Secure
  • Integrate with existing suppliers

Pricing

£0.82 to £5.00 a user a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at help@goimhr.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 8 3 2 8 2 1 3 2 4 5 4 9 8 1

Contact

InterMezzoHR Ltd Ben Lee
Telephone: +44(0)845 680 2845
Email: help@goimhr.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Customer support is provided by the UK team from 9 - 5 pm.
System requirements
None except access to internet

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our response times are outlined in our SLA:
Critical issue response time is 2 hours.
Major issue SLA response time is 24 hours.
Minor issue SLA response time is 48 hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We assign a dedicated Account Manager to each project supported by other members of the intermezzoHR team. We’re easily contactable by phone or email for system queries or training requirements and also offer support via our ticketing system.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We will conduct a number of face-to-face sessions whilst project managing the development and implementation of the Reward Management solution with our clients’ project teams, following either our project approach or moving in line with their new technology implementation requirements. This usually covers requirements gathering, design, build, test, security assessment, user acceptance and training for management/administrators.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
Word
End-of-contract data extraction
On termination of a contract we can extract users data on request and in line with relevant data protection considerations.
End-of-contract process
At the end of the contract an organisation must request that user data be extracted. We will then work closely with the organisation so that this can happen seamlessly, on time and in line with relevant data protection considerations.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The Reward Management solution is developed with a “mobile-first” approach – every element is optimised to work in these environments as effectively as on more traditional desktop PCs. We operate ‘web-app’ technology meaning that there are no downloads required to use the platform on mobile devices.
Service interface
No
User support accessibility
WCAG 2.1 AAA
API
Yes
What users can and can't do using the API
IntermezzoHR allows clients to integrate datafeeds (in and out) with the Reward Management solution via custom/bespoke APIs based on need.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The Reward Management platform provides a breadth of customisation opportunities managed by our clients and/or by intermezzoHR depending on the nature of the request. We have built bespoke/customised reports (including Audit, User Activity & User Progression), facilitated unique content requirements, developed one-off features/functions and continue to focus our efforts on ensuring that the system provides precisely what our clients need in every implementation.

Scaling

Independence of resources
IntermezzoHR have invested in architecture which ensures 100% up-time, unlimited storage and more than sufficient bandwidth to deliver our services. Our Operations team monitor response times to ensure our SLAs are met/exceeded, and to ensure the system is performing well within tolerances.

Analytics

Service usage metrics
Yes
Metrics types
IntermezzoHR provide metrics on User Progression, User Activity, Audit Reports and Bespoke Reporting on request all via our WhiteBoard Administration System.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Xls/CSV optional on request. FTP.
Data export formats
  • CSV
  • Other
Other data export formats
Xls
Data import formats
  • CSV
  • Other
Other data import formats
Xls

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
IntermezzoHR have 100% guaranteed uptime as communicated via our SLA.
Approach to resilience
CWCS Ltd, our chosen server infrastructure partner, are certified to ISO27001 standards for information security management. They provide us with high levels of logical and physical security, high availability and disaster recovery services to support continuity of service, as well as a high level of firewall perimeter security and Intrusion Prevention Services. They also provide for physical and virtual server and storage capacity, hardware load balancing options to meet demands for high utilisation and availability & access to skilled engineering staff at any time.
Outage reporting
Any instances of outages are reported globally via the WhiteBoard Administration System. In the event of an outage users are notified in real-time via automatic email when raising a query.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
IntermezzoHR are able to limit access to the WhiteBoard administration system to registered IP addresses.
Access restrictions in management interfaces and support channels
IntermezzoHR utilises password protection & SSL/TLS in email support communications. Our fully trained team only provide administrative access to WhiteBoard upon request by an authorised client party (usually a member of the project team) with confirmation of details required by email receipt.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
29/03/2019
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
IntermezzoHR is ISO 27001 & Cyber Essentials accredited. We also have in place and adhere to the following policies: Information Systems Access Policy, Information Governance & Data Protection Policy, Records Management Policy, Secure Development Policy, Security Incident Reporting Policy, Cryptographic Controls Policy, intermezzoHR Working Practices Policy, Personnel Security Policy, Physical Security Policy, Change Management Policy, Conduct & Compliance Policy, Forensic Readiness Policy, Risk Management Policy, Business Continuity Management Policy & Asset Management Policy.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Components are tracked through their lifetime via an asset risk register. Any changes are reported to directors who assess in line with their existing ISO 27001/9001 standards.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
An assessment of the threats which could prevent work locations being utilised has been conducted and where appropriate, cost-justified controls have been put in place to manage those threats should they occur, and to reduce the likelihood of them happening in the first place. Information is gathered from different sources.

We carry out periodic vulnerability assessments in line with ISO 27001. Furthermore, an independent penetration test is done on an annual basis.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
IntermezzoHR monitor compromises/incidents via Clients/Users reporting any functionality issues and Pen testing (security). Any issues found we aim to rectify at source. We respond to incidents in line with our SLAs (24 hours), but realistically much faster (e.g. within an hour). Any non-conformances are logged in line with ISO 27001/9001.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Yes, we have pre-defined processes for common events. Users report incidents via email, telephone or our ticketing system. We log non-conformance reports in line with ISO 27001/9001. Any non-conformances which significantly impact clients will be reported as deemed necessary either via email, phone, or via our WhiteBoard Administration System dashboard notifications functionality.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Wellbeing

Fighting climate change

IntermezzoHR Limited is committed to minimising the impact of its activities on the environment by:

• Minimising waste, reusing or recycling as much as possible.
• Minimising energy usage.
• Purchasing products and services that do the least damage to the environment.
• Training, educating and informing team members about environmental issues that may affect their work.
• Minimising the environmental impact of any other activities associated with delivery of its services.
• Meeting or exceeding all the environmental legislation that relates to the Company.

Wellbeing

We have employee wellbeing days on average once per month per employee.

Pricing

Price
£0.82 to £5.00 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
IntermezzoHR can work with potential clients to create demonstration accounts allowing them to see the possibilities the platform offers. These can be made available to other team members to review and comment on if required.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at help@goimhr.com. Tell them what format you need. It will help if you say what assistive technology you use.