Solidsoft Reply Ltd
Microsoft Azure Cloud Solution Provider Managed Services
As a CSP, Solidsoft Reply offers Fully Managed Services hosted in Microsoft Azure to organisations. These services include maintaining and supporting infrastructure & applications, provision of service management practices and consultancy, monitoring, automation & disaster recovery, and offering service desk services for any hours of service.
Features
- Fully cloud hosted (Microsoft Azure)
- Service Availability - 99.95%
- Monitoring, Automation and Orchestration expertise
- Geo-replication between data centres
- Fully managed bespoke service to suit the customer
- Certified Cyber Security experts
- Support & Service Desk to suit any hours of service
- Scalable solutions to keep control of compute spend
- Creative and innovative approaches that optimise new technology
Benefits
- ITIL aligned and ITIL certified team
- Unified Billing - one supplier, one bill, many platforms
- UK based support 24/7/365
- ISO 9001 & ISO 27001 compliant
- Dedicated Account and Service Account Managers
- Operational costs are minimised
- Expert consultants delivering Microsoft solutions
- Microsoft AI Cloud Solutions Partner
- Service management consultancy
- Highly experienced award winning team delivering enterprise and government support
Pricing
£500 to £50,000 a unit a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at I.quick@reply.eu.
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Framework
G-Cloud 14
Service ID
4 8 3 6 5 7 8 6 8 0 4 2 2 8 0
Contact
Solidsoft Reply Ltd
Iain Quick
Telephone: +44 1256 375700
Email: I.quick@reply.eu
Planning
- Planning service
- Yes
- How the planning service works
-
Solidsoft Reply Account Manager will work closely with the buyer to ensure the correct plan is setup for the buyers needs.
This will take the form of a short workshop.
Following on from this a plan for health check and on-boarding will be provided. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft Azure PaaS
- Microsoft Azure IaaS
- Microsoft Azure Cloud
Training
- Training service provided
- Yes
- How the training service works
- We provide training and knowledge transfer around the solution delivered.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Microsoft Azure PaaS
- Microsoft Azure IaaS
- Micrsoft Azure Cloud
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- This is offered as a separate service. Microsoft Azure Cloud Assessment.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Solidsoft Reply development is managed under ISO 9001 using a pharmaceutical industry strength Quality Management System used for a number of Government projects. This allows us to provide the buyer with full quality assurance of the solution.
Performance testing is integral to this quality approach and can easily be demonstrated to the buyer.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
- GBEST
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
These are covered under separate G-Cloud services:
Microsoft Azure Managed Service
Microsoft Azure business critical cloud application support
Service scope
- Service constraints
- Nil
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
The response times are within 1 business hour.
Level 1:
Service Desk (Core Hours) 9am – 5pm 5 days per week, Monday to Friday (excluding English Public Holidays)
Response times outside of these hours is next business day.
Level 2:
Service Desk (Core Hours) 24/7/365
Response times with in 3 hours. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Service Coverage
Service Desk (Core Hours) 9am – 5pm 5 days per week, Monday to Friday (excluding English Public Holidays)
Out of Hours Support 8am - 9am, 5pm - 8pm 5 days per week, Monday to Friday (excluding English Public Holidays)
Optional Public Holiday Coverage Should this option be chosen, Solidsoft Reply
will provide 24-hour support for all English public holidays that fall within the term of the agreement.
Optional 24 x 7 Managed Service Should this option be chosen, Solidsoft Reply will provide 24-hour support for High/Medium/Low Priority Incidents as determined in the agreement.
Optional Technical Design Authority consultant can be offered within the terms of the Managed Service agreement.
Managed Service Pricing is determined by the individual customer requirement based on the options detailed above.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft - Cloud Solution Provider
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- NQA
- ISO/IEC 27001 accreditation date
- 7/2/2020
- What the ISO/IEC 27001 doesn’t cover
- No exclusions
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Fighting climate change
We are committed to managing our business activities while paying close attention to environmental issues in order to respect the legacy of future generations. We have implemented new ways to reduce the footprint of our operations and generate long-term financial growth, while living up to environmental and social expectations. We seek a positive balance by reducing our energy needs, diminishing waste and also creating sustainable innovation.Covid-19 recovery
Covid-19 recovery
The group is involved in Covid-19 recovery in many different ways not least helping our customers improve their working practises and systems. Internally as part of our back to work Reply has introduced a new Hybrid Work scheme - Optimise - across all companies and regions. Finally, a number of companies have been directly involved in supporting COVID-19 related initiatives.Tackling economic inequality
Tackling economic inequality
As a group - Reply has invested in a number of key technical innovation projects targeted at tackling economic inequality including driving the essential connection between technology and sustainability, precision agriculture and the future of farming, and driving economic planning.Equal opportunity
Equal opportunity
We work towards ensuring a diverse, inclusive and rewarding workplace. Our focus is on the group as well as the individuals and their empowerment with cutting-edge tools and continuous learning. Making everyone feel equally involved and supported results in great everyday experiences and fuels innovation. Diversity strengthens our teams. Transparency, honesty, ethics and diversity allow us to discover unique ways of collaborating. The management and optimisation of the Reply Group's human capital is achieved through integration and respect of equal opportunities and diversity. Our people represent essential bastions for idea and process innovation, and for addressing and managing market challenges in the best way.Wellbeing
Wellbeing
All employees are supported for Wellbeing and recovery with a number of group lead initiatives covering Understanding Stress, Mindfulness & Responding and Wellbeing. From the Wellbeing viewpoint we look at 5 key points:
-Career: What they like to do each day
-Social: The meaningful relationships in life
-Financial: How to mange money well
-Community: Where they like to live
-Physical: The energy to get things done
The programme is supported by seminars, sessions and on-line information. Plus in the UK a full time Wellbeing coach is available.
Pricing
- Price
- £500 to £50,000 a unit a month
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at I.quick@reply.eu.
Tell them what format you need. It will help if you say what assistive technology you use.