Bytes Software Services

BeyondTrust Privileged Password Management

BeyondTrust Password Safe unifies privileged password and privileged session management, providing secure discovery, management, auditing, and monitoring for any privileged credential, enabling complete control and accountability over privileged accounts. bss13

Features

• Automated Discovery and Onboarding
• Privileged Credential and Password Management
• Privileged Session Management
• Just In Time Access Control
• Secure SSH Key Management
• Secure Application Credentials
• Extensible API
• Privileged Threat Analytics
• Team Passwords

Benefits

• Discover applications and assets with auto-onboarding of privileged accounts
• Secure and manage privileged credentials including automatic password rotation
• Monitor and manage privileged sessions for compliance and forensics
• Just-in-Time access based on who, when and what
• Secure the use of and manage rotation of SSH keys
• Eliminate hard-coded credentials to close back doors to critical systems
• Automation via an extensive set of 3rd party integrations
• Measure asset characteristics and user behaviours and detect suspicious activities
• Securely store non managed credentials in an auditable environment

£137.90 a device a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

483859492229325

Contact

Chris Swani
+44 (0) 7951 326815
tenders@bytes.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: BeyondTrust Privileged Remote Access; BeyondTrust Endpoint Privilege Management; BeyondTrust Remote Support; ITSM Integration; SIEM Integration; IAM integration ; RPA Integration
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: UK and EU based data centres are available. No service constraints.
• System requirements:
  • Windows Server for installation of Resource Broker if full SaaS
  • Virtual Infrastructure or Cloud Infrastructure if self hosting Appliance

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The content of an Incident as supplied initially is used to identify the incident Severity Level using Table 1 below as a guide.; Severity Levels range from Severity Level 1 (Critical) to Severity Level 3 (Low Priority). In collaboration with you, we will make a; reasonable determination of the Severity Level of your incident and respond accordingly. The Severity Level may also be adjusted; as the Incident progresses towards resolution.; ; Severity 1 : First response within 30 minutes; Severity 2 : First response within 24 hours; Severity 3 : First response within 24 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Standard : Included with the Cloud Service offering; Technical Account Manager (additional cost) : BeyondTrust Technical Account Managers (TAMs) help ensure you are receiving maximum value from your BeyondTrust investment. BeyondTrust TAMs are senior technical resources who will partner with you to gain an in-depth knowledge of your businesses privileged access needs and map them onto your Remote Support platform. Your Beyond trust TAM will become your trusted advisor and your advocate within BeyondTrust and is uniquely positioned to provide a proactive approach to the support and ongoing operation of your BeyondTrust investment.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: BeyondTrust Endpoint Privilege Management Cloud Service enables customers to receive enablement training services as part of their acquisition. Further user and administrative training is available at additional cost. All course descriptions can be viewed on the website. For self-service, bomgar.com/docs delivers a comprehensive archive of documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: BeyondTrust's Cloud Services team can provide full export of customer data including : Configuration, textual & video session reports.
• End-of-contract process: Upon cessation of the contract and service an extract of customer data is provided prior to the secure deprovisioning of the customer's private cloud.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Functionality within apps is scoped to include core-requirements only.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Front-end integration of the BeyondTrust API enables customers to correlate BeyondTrust Endpoint Privilege Management events with third-party or in-house developed applications to pull report data, issue commands, or automatically save a backup of the Appliance's policy and configuration on a recurring basis.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Beyond trust Endpoint Privilege Management has comprehensive authentication / authorisation options. Customers can configure these to their requirements. The BeyondTrust prompts can also be fully customisable across the customer's branding, colours and impart terms. In addition, the API services can be utilised to integrate into the customer's broader defence-in-depth strategy.

Scaling

• Independence of resources: BeyondTrust's Cloud services team actively monitor customer's environments and provision resources as required.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics include license utilisation and service availability.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: BeyondTrust

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported on an automated basis providing a full cold backup of session data and configuration. Manual, point, backups can also be made.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • XLSX
  • MP4
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Available on Request

Availability and resilience

• Guaranteed availability: SLAs are generally not applicable based upon product resiliency; SLAs may be developed based upon specific User needs.
• Approach to resilience: AWS offered products are offered and resiliency is based upon AWS geographically diverse cloud services. Bomgar utilized two geographically diverse data centre; both hold SOC 2 Type 2 certifications.
• Outage reporting: A Customer Portal is provided which provides outage and maintenance information. In the even of any unscheduled outage, the Customer would be notified directly.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: AD eg LDAP
• Access restrictions in management interfaces and support channels: The management interface is restricted to authorized users only, who can authenticate with one of the supported security providers along with MFA.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: AD e.g. LDAP

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 29/03/2017
• CSA STAR certification level: Level 4: CSA C-STAR Assessment
• What the CSA STAR doesn’t cover: BeyondTrust is certified under the E.U.-U.S. and Swiss-U.S. Privacy Shield, is a member of the Cloud Security Alliance maintaining a STAR Self-Assessment, PCI/DSS Level 4 (Self-Assessment), Common Criteria Certification EAL2, and is currently in progress of achieving ISO 27001 certification by the end of 2020
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC 2 Type 2, SOC 3, CSAIQ, Privacy Shield
• Information security policies and processes: Available on Request

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: BeyondTrust utilizes a formal life cycle management approach to software security through development, test, and quality assurance. Penetration testing is performed on each major product release by an external party.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Products are reviewed in real time for potential vulnerabilities. All updates are coordinated with the Customer for implementation. Vulnerabilities are addressed based upon criticality of risk.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: AWS provides 24x7 security monitoring for those product offerings. BeyondTrust performs 24x7 monitoring of private cloud product offerings and corporate network.
• Incident management type: Supplier-defined controls
• Incident management approach: BeyondTrust maintains a formal Cybersecurity Incident Response Plan, in line with security industry best practices

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We take our environmental management and the impact we have on the environment very seriously. We have environmental policies in place and hold the ISO14001 accreditation. Our environmental assessments are conducted annually by an external Lead ESOS Assessor; they are signed-off by the board and compliance reported to the regulator (the Environment Agency). Our environmental policy is published on our website at https://www.bytes.co.uk/company/sustainability/environmental.; Bytes achieved carbon net zero in March 2022 through approved carbon offsetting schemes. We are always seeking to reduce our impact on the environment. We aim to minimise waste, reduce pollutants and use renewable materials. Our offices have recycling facilities for cans, plastic and paper. We aim to reduce our office printing to zero within the next 10 years. ; To drastically reduce our emissions, we have switched to renewable energy. Our Head Office has reached our first milestone of using a specialist 100% renewable electricity provider.; Our goal is to achieve carbon neutrality for our business and help our customers achieve this for their own organisations. We pledge to offset carbon emissions through the planting of green space. ; We produce a SECR (Streamlined Energy and Carbon Reporting) report that details the companies energy consumption and carbon emissions. This report is produced annually by an independent assessor, Eshcon Ltd. ; This report provides details of our emissions in Scope 1, 2 and 3 categories. It details the activities previously taken to reduce emissions and also recommendations for further improvements.; The improvement recommendations highlighted in our latest ESOS assessment have been reviewed and a number have been implemented or are in the process of being implemented. These include more efficient IT equipment, office lighting and efficient climate control systems.; Our plan is to achieve net zero operational emissions by 2025/26

Pricing

• Price: £137.90 a device a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.