CGI

HR & Payroll - Implementation, Support and Consultancy Services

CGI has over 40 years’ experience providing HR, Payroll and Consultancy solutions and services servicing hundreds of UK clients. Our UK based team provides a robust, secure, and proven approach to implementation, on-going support and consultancy to the Public Sector. CGI also provides a full suite of Business Processing Services.

Features

• Project Management, Agile, testing
• System agnostic, offering solutions utilising CGI IP or partner systems
• Requirements analysis, design, build and test system and service
• Cut-over and post go-live support, ongoing delivery support
• ISO22301, ISO9001, ISO27001, ISO27701, Cyber Essentials, Cyber Essentials plus accredited
• Support set up, including Service Desk, Account and Service Management
• Integration services
• In-house BACS accredited payment service bureau
• Central Government, Agencies, Justice, Policing, Prisons, Probations and Commercial

Benefits

• Rapid deployment of system(s)/service(s)
• Industry best practice applied to all engagements
• Proven delivery on time and to budget
• Service desk; single contact point for Technical and Functional support
• System upgrade services ensuring legislative compliance for HR & Payroll
• No hardware investment by clients
• Supported Business and Process transformation to gain maximum ROI
• Implementation and support is UK based
• Access CGI's portfolio of HR, Digital Transformation and Consultancy expertise
• Access to over 6,000 expert members in the UK

£292 to £1,570 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

483979696768343

Contact

CCS Frameworks Team
08450707765
uk.gen.ccsframeworks@cgi.com

Planning

• Planning service: Yes
• How the planning service works: CGI will work closely with the client to understand the current service model, areas that work well along with pain points, and aspirations for the new service. ; ; Understanding any client constraints or key targets will be essential to allow us to work with the client to build a viable high level plan to deliver on their required outcomes, providing advice and guidance on best practise and solutions. All of this can be used to then support the client's business case development. ; ; As we progress, this will be developed into a detailed project plan to manage the overall project to successful delivery, that brings together all key stakeholders to build a strong delivery partnership.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: HR & Payroll solutions and services

Training

• Training service provided: Yes
• How the training service works: Formal training is provided based on the specific needs of an engagement, from basic system navigation to full utilisation of systems and services. ; ; Our team will discuss any specific training needs during the project. Our recommended approach may differ according to a number of aspects, including things such as:; • the system(s) being implemented; • the type and scope of the service being delivered; • the processes being supported ; • the size and structure of your organisation, amongst others.; ; Our flexible approach to training includes various options of how the training is delivered, all of which can be tailored to a client's specific needs. It may include:; • classroom based training on client site / at CGI site; • classroom style training delivered virtually over MS-Teams; • train the trainer sessions; • workshops to engage with users, utilising ‘real world’ examples to enhance user knowledge and support knowledge transfer
• Training is tied to specific services: Yes
• Services the training service works with:
  • CGI IP, ePayfact
  • Partner software including but not limited to:
  • Oracle
  • SAP
  • Workday
  • IRIS

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: CGI work with our clients to understand their existing systems, processes and people. Using a methodology developed over many years, we will produce an optimum high level system design and important strategies including data cleansing and migration, testing, training, knowledge transfer, post go-live on-site support (if applicable), support and maintenance services.; ; During the implementation, deliverables are reviewed against agreed acceptance criteria with additional gate reviews at key milestones.; ; Our implementation plans are developed using templates that have been created and refined over 40+ years of experience and cover all aspects of the project including:; ; • Due Diligence (if not carried out during pre-sales); • Requirements gathering (workshops, specifications etc); • Business Change Planning; • COmmunications Planning; • Design (system and processes); • Build (system and processes); • Testing ; • Data Migration; • Training; • Cut-over; • Post Go-Live Support; • Handover to live service
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality is at the heart of everything we do at CGI. All client engagements are assured using our Management Foundation principles which require each phase to have an entry and exit criteria with relevant approvals at each stage. ; ; Testing can take various forms dependent upon requirements, complexity and proposed solution but could include:; • Unit testing; • System testing; • User acceptance testing; • Scenario testing; • Systems integration testing; • Parallel running / comparison testing; • Payments Services testing (including BACS); • Penetration testing; • Performance testing; • Service set up testing (including documented processes/procedures)

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: CGI provides support to our clients based on Priority/Severity through one of our expert Service Desks using various reporting mechanisms including telephone and email. Our services are ITIL aligned, and utilise best practise methods to ensure a high quality of service delivery to all of our clients. ; ; Response and target resolution times are detailed in our Service Level Agreements which is monitored to ensure our performance meets those levels of service

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times vary based upon the Priority/Severity of the call in line with agreed service levels during contracted business hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: CGI operates a ITIL aligned support service covering technical, functional and service requests.; ; Support levels vary according to the service being provided. Each engagement is provided with the most effective support mechanism to deliver service excellence to the client.; ; Additionally, we provide Consultancy services to support the client based on their specific need/want.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Various partners including: Oracle, SAP, Workday, IRIS

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek Certification Limited
• ISO/IEC 27001 accreditation date: 07/04/21
• What the ISO/IEC 27001 doesn’t cover: The certification covers the full range of services offered by CGI
• ISO 28000:2007 certification: Yes
• Who accredited the ISO 28000:2007: Intertek Certification Limited
• ISO 28000:2007 accreditation date: 07/04/2021
• What the ISO 28000:2007 doesn’t cover: The certification covers the full range of services offered by CGI
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  CGI is passionate about protecting the environment. This is evidenced by our UK corporate policy, backed by Science Based Targets (SBTs), to be Net Zero by 2026 and to be operationally Carbon Neutral by the end of 2022.; ; Equally important is our approach to responsible operations, ensuring we meet or exceed legal obligations for good governance and participate in important voluntary measures such as the UN Global Compact and Sustainable Development Goals.; ; We are committed to protecting the environment through mindful stewardship and responsible operating practices, as well as delivering a robust set of environmental and energy solutions for our clients.; ; Highlights of our commitment include, but are not limited to:; - As part of our global commitment to be net-zero by 2030, CGI in the UK has also committed to set science-based emissions reduction targets through the Science Based Targets initiative aligned with climate science and is a signatory of the Race to Zero; - CGI’s appointment of a dedicated UK programme manager to deliver against our Net Zero targets.; - Extension of our climate change commitment into our supply chain such that 50% of our suppliers, by spend, will have set their own SBTs to reduce their climate impact by 2026.; - CGI’s ‘No Planet B’ initiative - Engaging with our members, clients, suppliers and communities, to identify and deliver additional benefits including tree planting and canal restoration projects.; As and when we engage in the call-off for our services, we will ensure that we remain aligned to our approach to fighting climate change, and we will work with the buyer to define specific Social Value deliverables and reporting metrics as part of the engagement.
• Equal opportunity:

  Equal opportunity

  At CGI we are proud of being a Responsible business and are committed to a more inclusive and sustainable world. We believe that business has an obligation to act responsibly, a belief which is realised across our organisation. ; Aligned with the five government social value “themes" of Covid-19 recovery, tackling economic inequality, fighting climate change, equal opportunity and wellbeing, CGI’s approach is focussed on three distinct pillars: Climate, People and Communities.; CGI recognises the richness that diversity brings to our organisation, embracing this diversity within our business culture. We are committed to challenging ourselves to ensure we leverage diversity and inclusion to spur collaboration and bring innovation to our clients, creating an environment where every member can bring their whole selves to work. ; We have several peer-to-peer employee networks designed to support our members in many ways. These networks offer encouragement and support and deliver activities and raise awareness to ensure everyone has the opportunity to contribute to our success.; We are committed to recruiting women, students, those with disabilities and other historically under-represented groups. For example, we are partnering with various university training partners to deliver our Technology Industry Gold accredited Degree Apprenticeships, and we advertise our roles on specialist job boards such as Evenbreak (disability) and myGWork (LGBT+).; We ensure that all organisational policies, pay, hours of work, training, performance review schemes, disciplinary or other procedures and benefits are designed to promote equal opportunity and provide protection for all members.; As and when we engage in the call-off for our services, we will ensure that we remain aligned to our approach to equal opportunity, and we will work with the buyer to define specific Social Value deliverables and reporting metrics as part of the engagement.
• Wellbeing:

  Wellbeing

  At CGI, we are acutely aware of the pressures on individuals in our modern-day society, and also how the health of our company and the wellbeing of our members are closely tied. To address these pressures, we train our staff members in Mental Health First Aid (our MFHA network consists of over 300 Mental Health First Aiders), and through our ‘Oxygen’ programme (CGI’s award winning health and wellbeing programme) we support our members with physical and mental wellbeing resources, and we are extending wellbeing initiatives such as step challenged to our members, clients and suppliers.; We pride ourselves on being known as a responsible company, where we pull together as a friendly team, helping all our members to bring their whole selves to work. Our member wellbeing initiatives have received awards from the CIPD (Chartered Institute of Personal Development) and CHS (Corporate Health Standard) Wales.; Part of our heritage is to build relationships with the communities in which we live and work. An example of our commitment to wellbeing in the community is the way in which we support and sponsor local and community groups and sports clubs nominated by our members. Over the last year we have sponsored kits for more than 500 different clubs and groups. Each CGI member has a dedicated day each year for volunteering activities, whether that's supporting a charity of their choice or participating in one of our many community initiatives, such as tree planting and canal restoration days. ; As and when we engage in the call-off for our services, we will ensure that we remain aligned to our approach to wellbeing, and we will work with the buyer to define specific Social Value deliverables and reporting metric as part of the engagement.

Pricing

• Price: £292 to £1,570 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.