CLEAR VISUAL COMMUNICATIONS LTD

Steerpath 3D Digital Wayfinding and Smart Campus Room Booking

Steerpath is a Smart Campus solution built on an indoor and outdoor 3D mapping. It delivers accessible wayfinding, desk, room and parking management, digital directories, and occupancy analytics through a single interactive map. Organisations can better manage spaces, improve user experience, and optimise facilities across healthcare, education, and enterprise campuses.

Features

• High-fidelity 3D Digital Twin for indoor and outdoor campuses
• Interactive map-based interface for unified campus navigation and management
• Accessible 3D wayfinding with step-free and inclusive routing options
• Real-time occupancy analytics across rooms, zones, and buildings
• Desk and room booking with live availability visibility
• Hybrid workplace coordination tools for staff and visitor journeys
• Integrated parking management with live capacity and guidance data
• Digital campus directory with searchable people, spaces, and services
• API integrations with workplace, facilities, and booking platforms
• Cloud-hosted platform with secure remote access and scalability

Benefits

• Reduces real estate costs through 30-70% footprint optimization
• Enhances employee productivity by simplifying workplace resource finding
• Supports Net Zero targets by reducing building energy consumption
• Improves hybrid work culture with transparent team coordination tools
• Minimizes manual admin via automated calendar and sensor syncing
• Increases facility accessibility with inclusive 3D navigation guidance
• Eliminates double bookings using real-time resource availability status
• Lowers IT overhead through seamless cloud-native software integration
• Drives informed estate decisions using long-term occupancy trend data
• Enhances staff wellbeing by reducing office-day coordination friction

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@clearvc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

484267459443720

Contact

Rebecca McCartney
033 0088 3984
sales@clearvc.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Location and geospatial data management and analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Steerpath can operate as an add-on and extension to existing workplace, facilities, and campus software ecosystems. It integrates with and enhances other software services rather than replacing them. such as Digital signage platforms, Room and desk booking systems, Building management systems (BMS), Office365 and more
• Cloud deployment model: Public cloud
• Service constraints: Requires accurate CAD/DWG floor plans to generate the 3D Digital Twin. Booking features require integration with organization's calendar system (e.g. M365 or Google).
• System requirements:
  • Modern web browsers including Chrome, Edge, Safari, or Firefox
  • Stable internet connection required for real-time 3D platform performance
  • Devices must support WebGL for interactive 3D map rendering
  • Mobile access supported on iOS and Android modern browsers
  • No local software installation or specialist client licences required
  • Optional single sign-on supported via SAML, OpenID, or Azure AD
  • API access required for third-party workplace and facilities integrations
  • Works with standard endpoint protection and antivirus security controls
  • Floorplans or CAD or BIM files recommended for deployment

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 2-hour response - Monday to Friday 8am - 6pm - out of hours support and weekend support is also available
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: ClearVC provide four levels of AV/ VC maintenance contract- Standard, Standard Plus, Premium and Premium Plus, with varying degrees of cover and price Standard Plus - Suppliers SLA Standard Plus - ClearVC Helpdesk, Telephone, email, portal, video 8am - 6pm - starts from £195.00 per year. Premium - everything in Standard Plus, along with engineer onsite within 48 hours - starts from £395 - per year Premium Plus - everything in Standard Plus and Premium, along with the engineer onsite within 24 hours - starts from £495 - per year. We also provide complete bespoke service plans based on customers needs and requirements including outside of business hours, evenings and weekends
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Users are supported from onboarding through live operation with structured implementation and training. Each deployment includes a dedicated Project Manager to coordinate setup and data onboarding. Remote training sessions are delivered for administrators and operational teams, including Map Editor training for maintaining and managing 3D information. Sessions can be recorded for internal reuse. Online documentation and step-by-step guides are provided, alongside in-application help resources. A dedicated training academy offers role-based learning paths. Optional advanced training workshops are available for teams requiring deeper configuration and management skills.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract their data at contract end through self-service export tools and the service API. Administrators can download datasets from the management dashboard in standard formats such as CSV and JSON, including points of interest, directories, and related map metadata. Data can also be extracted programmatically using the REST API for bulk export and system migration. Where required, additional assisted exports can be provided by support to ensure a complete and structured data handover within agreed timeframes.
• End-of-contract process: At the end of the contract, administrators are given a defined period to export their data using dashboard export tools or the API in standard formats. Following confirmation of successful export, service access is terminated and customer data is securely deleted from production systems in line with data retention and security policies.; ; Data export and secure deletion are included within the contract price. Optional assisted data extraction, extended access periods, or bespoke data packaging and transfer services are available at additional cost if required.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Users can either use mobile web or mobile native a android and iOS. With mobile web and desktop web there are no differences in functionality, any differences in layout are due to screen size. With mobile native vs web the main difference that our optional indoor positioning only works on native.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: A secure, browser-based web portal enables authorised users to manage and maintain 3D map data, campus locations, directories, routing rules, and spatial information. Administrators can update floorplans, points of interest, accessibility attributes, and wayfinding logic through visual editing tools and structured data forms. The interface supports role-based access, search, and layered map controls, with responsive layouts for desktop and tablet use. No client installation is required, and updates publish centrally to connected maps and applications.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Interface testing includes keyboard-only navigation checks, screen reader validation, colour contrast analysis, focus indicator review, and form label verification. Tests are performed using common assistive technologies and browser accessibility tools, with issues logged and remediated through iterative updates.
• API: Yes
• What users can and can't do using the API: Describe what users can and can’t do using your API; Steerpath offers a comprehensive REST-based API and SDKs for integration with mapping, positioning, and spatial data. The API allows querying and updating points of interest (POI), building metadata, floorplans, map styles, route data, beacons, and occupancy information in standard GeoJSON format. Organisations can integrate map and location data into third-party systems, fetch routes and navigation details, and connect sensor streams for analytics. Write access (for editing map metadata or styles) requires authorised API keys and may need support provisioning. Core 3D rendering and UI features must still be managed through the web admin interface
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customise map content, 3D models, points of interest, directory data, routing rules, accessibility attributes, branding, and interface layers. Organisations can configure campus structures, buildings, floors, spaces, and categories to match their estate and operational needs. Customisation is completed through the secure web administration portal using visual editors, data imports, and configuration settings, with optional API-based updates for selected datasets. Customisation is performed by authorised administrators, facilities teams, or approved implementation partners using role-based access controls.

Scaling

• Independence of resources: User workloads are isolated through an auto-scaling, serverless cloud architecture built on Amazon Web Services. Compute and data services scale automatically based on demand, so spikes in usage from one customer do not reduce performance for others. Resources are provisioned dynamically with tenant separation, load balancing, and throttling controls. Monitoring and capacity policies ensure consistent response times and availability. This multi-tenant isolation model guarantees that each customer environment remains stable and performant regardless of other users’ activity levels.

Analytics

• Service usage metrics: Yes
• Metrics types: Steerpath provides built-in analytics and reporting dashboards covering hybrid work scheduling and space usage. Metrics include desk and room occupancy rates, booking patterns, no-show rates, peak usage times, and utilisation trends across buildings, floors, and zones. Organisations can review demand patterns, compare planned versus actual usage, and identify underused spaces. Occupancy and movement data can be analysed visually through map-based views and exported for further reporting and capacity planning.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Steerpath Oy

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Data at rest is protected using platform-managed encryption provided by Amazon Web Services. Storage services apply encryption by default, with audited physical data centre controls and resilient, distributed storage architecture.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users export their data through the secure Admin Dashboard or via the REST API. Authorised administrators can download datasets directly from the dashboard using built-in export tools in standard formats such as CSV and JSON. For larger or automated exports, users can retrieve data programmatically through the API, enabling bulk extraction and integration with other systems. Both methods use role-based permissions to ensure only approved users can perform exports.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Geojson
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service is provided with a 99.9% monthly uptime SLA, excluding planned maintenance agreed in advance. Availability is continuously monitored using automated health checks and alerting. The platform runs on a resilient, auto-scaling cloud infrastructure with redundancy across multiple availability zones to minimise disruption.; ; If monthly availability falls below the SLA threshold, customers are eligible for service credits. Credits are applied against future invoices and are calculated on a tiered basis according to the level and duration of the outage, as defined in the service agreement..
• Approach to resilience: The service is designed with a cloud-native, fault-tolerant architecture running on Amazon Web Services. Workloads are distributed across multiple availability zones with automatic failover and redundancy at compute, storage, and networking layers. Auto-scaling services adjust capacity dynamically to handle demand spikes without service degradation.; ; Data is replicated across resilient storage systems with built-in backup and recovery controls. Continuous monitoring, health checks, and automated alerting enable rapid incident response. Regular backups, patching, and disaster recovery procedures further ensure service continuity and rapid restoration if required.
• Outage reporting: Service outages are reported through direct customer communication. The support team proactively contacts affected customers using registered support contact details, typically via email and/or telephone, to notify them of incidents, expected impact, and progress toward resolution.; ; There is no public status dashboard or outage reporting API. Updates are provided directly by the support team throughout the incident, including confirmation once service has been fully restored.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted through role-based access controls, least-privilege permissions, and authenticated user accounts. Administrative functions are available only to authorised users with assigned roles. Authentication is enforced through secure login controls, with optional single sign-on and multi-factor authentication where enabled.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Security governance follows documented policies and procedures aligned with ISO/IEC 27001 best practice, though certification is not yet held. The organisation maintains defined roles, responsibilities, and processes for managing risks, disruptions, and information security incidents. Personal data handling follows UK GDPR requirements with documented processing controls. Security and incident management procedures are formally recorded and available to customers on request. Cloud platform safeguards, encryption, and infrastructure controls are delivered through Amazon Web Services, with ongoing maturity improvements including Cyber Essentials certification in progress.
• Information security policies and processes: Information security policies and processes are aligned with ISO/IEC 27001 best practice and are formally documented. They cover access control, data protection, secure development, change management, incident response, vulnerability management, and business continuity. Roles and responsibilities for security are defined, with named owners for risk, incident handling, and data protection. Security incidents and risks are reported through a documented escalation path to senior management.; ; Policy compliance is supported through staff training, controlled access permissions, audit logging, periodic reviews, and supplier security controls. Infrastructure security and encryption controls are enforced through Amazon Web Services.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management follow an Infrastructure as Code approach using Terraform and AWS CDK, with all environment and service configurations stored in version-controlled repositories (Git) for full traceability across their lifecycle. Each component is tracked by version, author, and deployment history, providing a complete audit trail from creation through update and retirement.; ; Changes are delivered through a controlled CI pipeline. All changes require human peer review and approval before merge. Security and impact risks are assessed during review and testing stages prior to production release. Deployments are versioned and reproducible within Amazon Web Services.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: "Our vulnerability management is continuous and automated:; Code and dependencies are automatically scanned (SAST/SCA) with every update. Production is monitored via real-time threat detection (AWS GuardDuty).; We also follow government bulletings.; Critical vulnerabilities are remediated and deployed immediately (target < 72h).
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring uses automated, real-time detection and logging across the cloud environment hosted on Amazon Web Services. Threat detection and risk indicators are identified using services such as GuardDuty, with anomaly and performance alerts generated through CloudWatch. All administrative and system changes are centrally logged using CloudTrail to provide a full audit trail and support compromise investigation.; ; Potential compromises are handled through a defined incident response lifecycle: triage to assess severity, immediate containment of affected resources, remediation through fixes or restoration from immutable backups, and post-incident review.; ; Alerts are reviewed and actioned during normal business hours, with prioritised handling.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management follows documented, pre-defined processes covering common security and service events, aligned with standard incident response lifecycle practices. Incidents are categorised, prioritised, and handled through structured triage, containment, remediation, and review stages.; ; Users report incidents through the support portal or by email to the dedicated support address. Premium support customers can also escalate incidents by telephone in line with SLA terms.; ; During active incidents, status updates are provided directly by email. After resolution, a detailed Post-Incident Report is available on request, including root cause, corrective actions, and preventive measures.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free trial is available through guided demonstration account rather than a fully self-service enviroment as each deployment is customised to the customer campus data, maps and configuration.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 12.5%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: CQS
• ISO 9001 accreditation date: Monday 14 July 2025
• What the ISO 9001 doesn’t cover: Our ISO 9001 certification covers our quality management system for the “Supplier and installer of workplace technology” only. ; ; Therefore, it does not cover:; ; Any activities outside the certified scope, such as services not related to supplying/installing workplace technology; ; Customer-owned systems, networks, or third-party platforms that we may interface with; ; Manufacture of hardware products (we supply and install, but do not manufacture)
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 89f046bb-6c18-4d78-84cd-323e56e51fbc
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@clearvc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.