BLOCKPHISH

Cyber Security Training and Awareness

BLOCKPHISH delivers cloud-based Cyber Security Training and Awareness to help reduce the risk of a cyber attack on your business. As phishing and socially engineered attacks rely on exploiting human vulnerabilities, improving user behaviour is essential. Our cloud platform delivers learning in multiple formats to ensure the most effective results.

Features

• GCHQ-certified Security Awareness Training
• Human Risk Intelligence
• Cloud platform (SaaS)
• Dynamic content allocation, based on role, risk profile, training needs
• Natural Language Processing
• Driven by world-class research ISF, ENISA, NIST, Gartner, RHUL, UCL

Benefits

• Phishing Simulations
• Security Awareness CBT
• Explicit Measurements
• Identifying High Risk Groups
• Sentiment Analysis
• Targeted Training
• Autonomous System
• Predictive Human Risk Models

£2 to £30 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sam.Jennings@BlockPhish.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

484399086557346

Contact

Samantha Jennings
07714705598
Sam.Jennings@BlockPhish.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: No constraints
• System requirements: Modern web browser and internet connection

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Critical: 1 Hour. Serious: 4 Hours. Moderate: 1 Business Day; and Minor: 5 Business Days.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Critical: 1 Hour. Serious: 4 Hours. Moderate: 1 Business Day; and Minor: 5 Business Days. Further detail can be provided on contract award.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Each customer gets assigned a Customer Success Manager who will support users onboarding, portal customizations, administrators training, and will perform quarterly awareness program progress review catch-ups.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The Administrator for the client has the ability to extract training progress statistics for internal reporting and referencing through web and API.
• End-of-contract process: Human risk intelligence dashboard is provided for the client as part of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference, our platform is fully responsive on mobile
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Adaptive web-based training content, Human Risk Intelligence Dashboards, and a learning REST API for customers to programmatically interact with our services.
• Accessibility standards: None or don’t know
• Description of accessibility: Our training content has text commentary, with all training videos providing captions in multiple languages.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Our Human Risk Intelligence can be fully accessed through an API, all functionalities in the browser are also available through API.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: OutThink can provide customization relating to branding, content, and reporting. The login page and portal can be branded with client colours, logos, and visuals. Custom training modules and visual assets can be developed to client's requirements.

Scaling

• Independence of resources: Elastic cloud-based resources are used to ensure performance and scalability of the solution. All sub-systems and services are highly available, with automated scaling built in.

Analytics

• Service usage metrics: Yes
• Metrics types: User engagement analytics, platform usage and training completion
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Outthink

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Subscription based access to dashboards, PDF export from dashboards.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Virtual Private Network, with security controls to restrict ingress and egress to known sources/destinations, via IP whitelisting and/or Mutual TLS authentication

Availability and resilience

• Guaranteed availability: 99.5% uptime guarantee
• Approach to resilience: Comprehensive High Availability and Disaster Recovery policy ensuring all sub-systems and services are supported with automatic and/or hot standby failover systems. This, in combination with elastically scaling resources behind application and network load balancers, ensures a highly sophisticated and resilient solution.
• Outage reporting: Outages are reported on a public dashboard, and directly to any affected subscribers.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Username and password protection with role-based access control.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA Certification Ltd
• ISO/IEC 27001 accreditation date: 15/08/23
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • CISSP
  • CISM
  • CISA

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Certificate. In addition, all internal policies follow best practices outlined by ISO/IEC 27001.
• Information security policies and processes: We follow a number of formal procedures including access control, change management, incident management and BCP. Internal procedures follow practices outlined by ISO/IEC 27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our change management process is aligned to ISO 27002
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Monthly vulnerability assessments are performed and prioritized for mitigation in line with their CVSS criticality
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: A SIEM is being used, with alerting configured to named administrators in the event of breach detection. All potential incidents are reviewed immediately upon detection, with a severity and impact assessment made. Response (such as immediate fix/deploy) will be in-line with the criticality of the compromise.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are assessed in line with their impact on Confidentiality, Integrity, Availability of information. Notification for impacted customers are sent within 48 hours from identification.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Tackling economic inequality

  BLOCKPHISH has several initiatives in place to support economic inequality including, but not limited to, the following:; ; Reference MAC 2.2/MAC 2.3 - we continually support our staff in training and upskilling to attain certifications and accreditations in cyber security which is a growing area with significant skills shortages. This has included employing candidates who are the 'right fit' for our organisation without any prior professional experience and investing in their development and qualifications to become cyber security consultants. We are also a member of the NCSC CyberFirst Bursary Scheme and, as well as seeking to offer placements to students, we promote CyberFirst activities through our social channels, have sponsored the CyberFirst awards and have spoken at CyberFirst events.; ; Reference MAC 3.1 - our supply chains are made up of other SMEs and start-ups as well as larger organisations. Whilst we are a London based agency, where feasible, we engage with smaller organisations outside of the capital to ensure that there is an economic advantage across the country. A recent example of this is where we used a designer to create some collateral for an event we were attending. The designer was not London based and worked in the north of the UK.

  Equal opportunity

  BLOCKPHISH has an Equal Opportunity and Diversity Policy in place which is reviewed annually by our Partners. The policy is available on the intranet for all staff to access and the key principles of it are outlined in our Staff Handbook. More practically, we have several initiatives in place to support equal opportunity in the workplace including, but not limited to, the following:; ; Reference MAC 6.1 / MAC 6.2 - BLOCKPHISH has documented and inclusive recruitment practices in place from advertising a role through to working with our employees on their professional and personal development plans. Our interview process evaluates the candidates' competencies against the role requirements and is a structured three stage process. The Senior Leadership Team are also working with an external consultant to develop a hiring strategy to increase, amongst other things, the number of females into our organisation. We have also recently hired a female Head of Operations into the Senior Leadership Team.; ; We continually invest in our staff to achieve industry recognised certifications as part of their ongoing development, enabling them to develop new skills. Equally, we support our contractors to attain higher paid work; we have paid the cost for several of our contract staff to attain advanced security clearance to enable them to work on new projects, increasing their exposure to more specialist work, thus increasing their rate of pay.

  Wellbeing

  BLOCKPHISH takes the wellbeing of our staff very seriously and, despite being a small company, we have several initiatives in place to support wellbeing including, but not limited to, the following:; ; Reference MAC 7.1 - all BLOCKPHISH staff have access to a health and wellbeing package as part of their company benefits. This ; includes:; - 24/7 confidential access to an online GP;; - 24/7 access to mental health resources, which includes access to professional and qualified counsellors 'in the moment' support or referral to structured therapy (up to six sessions);; - referral to a range of information / signposting services including health - including menopause information and support - legal, money and debt information and complimentary will writing service;; - access to an online eye screening test;; - gym discount;; - discounts for dining, shopping, travel, leisure activities across various outlets.; ; In addition to this, staff also have a private healthcare plan and private company pension as part of their package. ; ; Our culture around the importance of wellbeing does not stop with our staff. We continually have regular 'coffee mornings' with our contracted staff to ensure they have the support they require on client projects from both a practical and psychological point of view. We include them as part of our team, inviting them to social events and to monthly team meetings.

Pricing

• Price: £2 to £30 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Pilots are possible on request

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sam.Jennings@BlockPhish.com. Tell them what format you need. It will help if you say what assistive technology you use.