Kerv Transform Limited
Kerv Transform - Cloud Wi-Fi Heat Map Survey Assessment
This service provides a comprehensive service to evaluate the wireless service (Wi-Fi) to facilitate cloud based applications (such as O365, Skype, Google Drive).
Professional hardware based multi-antenna scanning is leveraged, overlaid with floor plans to provide detailed visual heat maps and recommendations
Features
- UK based 24x365 service desk
- Varying levels of Service support hours (up to 24x365)
- ISO 9001 (quality) and ISO 27001 (security) for confidence
- ITIL v3 Standards compliant
- VIP and Executive aware service models
- Continuous improvement programme in place
- Asset inventorying for easy escalation and asset identification
- Remote support tools for remote resolution
- Network, systems and hardware monitoring capability
- Change management (CAB) integration capability
Benefits
- Efficient and stress-free resolution of service requests and incidents.
- No single point of failure delivering greater service availability.
- Service Level Agreement (SLA) monitoring
- High first call resolution rate (FCR)
- Overflow only services
- User satisfaction survey for all calls
- Accredited to ISO 9001 - Quality Management UKAS audited
- Accredited to ISO 27001 - Information Security UKAS audited
- Accredited Cyber Essentials Plus for additional security
- Wholly owned and managed on boarding planning and process
Pricing
£5 to £105 a user a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at nicholas.cothill@kerv.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 8 4 6 4 2 7 3 6 9 9 3 9 5 2
Contact
Kerv Transform Limited
Nicholas Cothill
Telephone: 0330 113 5000
Email: nicholas.cothill@kerv.com
Planning
- Planning service
- Yes
- How the planning service works
-
A comprehensive migration to the cloud strategy will be developed to suit the customer requirements and owned by Kerv Transform;
Scope definition
Project plan
Implementation plan
Stakeholder KPIs
Criteria for success
QA Testing and Go Live training - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- All training for this service can be customised in partnership with the customer. We have a strong background in developing and delivering bespoke targeted training.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Moving the resident service desk to cloud provides for greater flexibility and operational coverage, our integrated transition/migration service ensures no business workflows are overlooked and the service improves the overall end user experience.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Kerv Transform is an ISO 9001 certified business and operate to a comprehensive ITIL best practice. A comprehensive QA test plan will be developed to meet the customer requirements, or developed on their behalf depending on the level of involvement desired.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- CREST
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by a third-party organisation
- How the support service works
- A wide variety of cloud services are supported ranging from User management to Service management to general Helpdesk support.
Service scope
- Service constraints
- Support is offered in the first instance remotely with scalable options for onsite service on demand
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Typically in under 5 minutes
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Support options include:
Standard support level; 9-5 M-F
Enhanced support level; 8-6 M-F
Premium support level; 24x7x365
Executive support additionally provides dedicated manager
Triage, Level 1, Level 2, Level 3 technical support as well as overflow only
Refer to pricing document/SFIA rate cards accordingly
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- ISOQAR
- ISO/IEC 27001 accreditation date
- 19/12/2019
- What the ISO/IEC 27001 doesn’t cover
- None
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
Fighting climate change
Kerv Transform offers the following social value packages for fighting climate change:
1. Achieve net zero as soon as practically possible. The reporting metric for this package will be defined by obtaining and sharing a SBTi approved, science-based target. This will be reported in the Kerv Impact Assessment report produced on an annual basis.
2. Increase climate change literacy by directly supporting 5 partners who are just beginning their climate action journeys. The reporting metric for this package will be the number of partners supported each financial year. This will be reported in the Kerv Impact Assessment report produced on an annual basis.
3. Mobilise our workforce for collective climate action by motivating 20% of staff to join a climate positive initiative. The reporting metric for this package will be the number of staff as a percentage who have joined a positive climate initiative. This will be reported in the Kerv Impact Assessment report produced on an annual basis.Tackling economic inequality
Kerv Transform offers the following social value packages for tackling economic inequality:
1. Supporting the most vulnerable in wider society by donating 1% of cash profits* to charitable causes. *Definition of Profit – EBITDA, less exceptional items, less capex, less cash interest, as recorded in the company accounts. This will be reported in the Kerv Impact Assessment report produced on an annual basis.
2. Empower disadvantaged job seekers by supplying 500 hours of support to individuals not in education or training. The reporting metric for this package will be the number of hours of support supplied in each financial year. This will be reported in the Kerv Impact Assessment report produced on an annual basis.Equal opportunity
Kerv Transform offers the following social value packages for equal opportunity:
1. Increase candidates from underrepresented groups by 10% (including the socially economic underrepresented). The reporting metric for this package will be the % increase of underrepresented groups recruited into Kerv. This will be reported in the Kerv Impact Assessment report produced on an annual basis.
2. Reduce the disability employment gap by setting up a candidate and employee accommodations concierge. The reporting metric for this package will be the number of people utilising the concierge on an annual basis. This will be reported in the Kerv Impact Assessment report produced on an annual basis.
3. Empower disadvantaged job seekers by supplying 500 hours of support to individuals not in education or training. The reporting metric for this package will be the number of hours of support supplied in each financial year. This will be reported in the Kerv Impact Assessment report produced on an annual basis.
Pricing
- Price
- £5 to £105 a user a month
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at nicholas.cothill@kerv.com.
Tell them what format you need. It will help if you say what assistive technology you use.