Care Journey Coordination
Quantexa’s Investigation, Exploration, Search and Discovery capabilities offer analysts the opportunity to map care pathways in real-time across organisational boundaries, identifying areas of pressure within a healthcare system or organisation.
Cleanse, de-duplicate and monitor waiting lists dynamically in real-time, linking internal and external data-sets to provide additional context.
Features
- Entity Resolution across diverse data-sets with high accuracy rates
- Data linking and enrichment including third-party data
- Scalable de-duplicating capability and data quality management
- Powerful unified search capabilities offering real-time insights
- Data discovery tools for exploration and thematic review
- Analyst toolset; maps, timeline, network visualization, document reader etc.
- Advanced analytical models
- Bespoke healthcare scorecards enabling flagging and prioritising
- Scalable to billions of records, built on open-source technology
- Integration with existing clinical and management systems
Benefits
- Improve decision confidence through access to high quality data
- Accurate, up-to-date and de-duplicated waiting lists
- Unparalleled accuracy in Entity Resolution across diverse data-sets
- Joined up decisioning through real time cross organisational data linking
- Prioritisation of patients based on actual need
- Rapidly identify care pathways that require optimisation
- Create a system view of citizens enabling better decision-making
- Real-time alerting for operational management
- Manage flow and load balance resources within a healthcare system
- Quick time to value with rapid deployment
Pricing
£795 to £1,850 a unit a day
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
4 8 4 6 5 2 0 6 6 8 9 5 8 3 7
Contact
Quantexa Ltd
Phillip Akers
Telephone: 44 (0) 7951 531748
Email: phillipakers@quantexa.com
Planning
- Planning service
- Yes
- How the planning service works
-
Analytics based service execution is dependent upon a number of factors that relate to the complexity of the business problem being solved. Although the platform, processing, methodology and software remains consistent; the volumes, timeliness, quality and complexity of the data are key varying factors. Further to this is the sophistication of the analytical models, how end users interact with the system and their numbers as well as the service levels. The planning services are provided:
Simple planning (1 meeting + half day workshop)
Medium planning (2 meetings + 1 day workshop)
Complex planning (5 meetings + 2 days of workshops): - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Quantexa Fraud, Intelligence and Optimisation Service
Training
- Training service provided
- Yes
- How the training service works
- Training is provided through a Results workshops and provision of basic documentation describing functionality. Additional training can be provided if needed.
- Training is tied to specific services
- Yes
- Services the training service works with
- Quantexa Fraud, Intelligence and Optimisation Service
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
2.2 Data source charge
We propose a charge per data source (file type of consistently structured records), data sources are categorised as: Simple, Medium, Complex
Note that where a number of very consistent data sources are provided then a discount may be applied if there is opportunity for re-use.
2.3 Data quality assessment and remediation
Data quality is not always consistent and may require certain levels of remediation before analytics processing. The service is optional, but in most cases we would advise assessment of all sources and remediation of any significant issues. Remediation consists only of automated programmatic remediation of data and not manual intervention. Using techniques such as networked analytics and high volume data even significant data quality problems can frequently be overcome. - Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Quantexa Fraud, Intelligence and Optimisation Service
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Continuous Quality Assurance will be included at each step of the project. We can provide a Performance testing activities before the deployment to production.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- User management: manage authorization settings, user creation, user deletion. Service management: ensure that the different services required by the platform are properly running.
Service scope
- Service constraints
- No specific constraints.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Support response times
Response times depend on the Severity Level of the question. Error Severity Level 1 (Critical): Response Time = 30 mins Provision of Workaround= 4 working hours Provision of Error Correction= 5 day Error Severity Level 2 (Serious): Response Time = 60 mins Provision of Workaround= 24 hours Provision of Error Correction= 10 day Error Severity Level 3 (Degraded): Response Time = 2 hours Provision of Workaround= 48 hours Provision of Error Correction= 20 day Error Severity Level 4 (Minimal): Response Time = 1 week Provision of Workaround= Next Update Provision of Error Correction= Next Update - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Error Severity Level Response Time Provision of Workaround Provision of Error Correction
1 Critical 30 mins 4 working hours 5 day
2 Serious 60 mins 24 hours 10 days
3 Degraded 2 hours 48 hours 20 days
4 Minimal 1 week Next Update Next Update
A technical account manager can be made available at a cost of £800 per day
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 17/05/2018
- What the ISO/IEC 27001 doesn’t cover
- Control A.11.1.6 - Access to the loading bay areas are managed by the landlords. Loading bay areas are man-guarded in the day and secured with shutters, gates and CCTV. These defined areas are out of scope of the SoA and the ISMS due to all offices being of serviced offices.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
At Quantexa, we recognize the urgent issue of climate change and are committed to our pledge to support the transition to a low-to-zero carbon economy. We are proud to say that Quantexa is well on its way to becoming carbon neutral.
While the Covid-19 pandemic was a testing and for many, devastating, time, the silver lining was that our planet, albeit briefly, was allowed to breathe in light of the
suspension of international travel and local restrictions. During the next few years, we expect this to at least partially reverse.
We have also taken several steps to strengthen our environmental approach, including forming an internal working group to further enhance our approach to environmental factors such as international and domestic travel.Covid-19 recovery
In response to the challenges posed by the COVID-19 pandemic and to aid in the recovery efforts of local communities, Quantexa has instituted several initiatives:
• We actively promote community involvement among our staff, empowering them to make meaningful contributions. Through our monthly charity donation program, employees have the autonomy to select the charities they wish to support, with our payroll team facilitating seamless processing of payments. This initiative underscores our unwavering commitment to being a socially responsible employer, demonstrating our dedication to supporting communities still grappling with the aftermath of the pandemic.
• We advocate for the utilisation of our Volunteer Day Benefit, encouraging our employees to dedicate their time and skills towards serving their local communities.
Furthermore, we have restructured our workplace to embrace a hybrid work environment designed to enhance our team members' productivity, health, and well-being. Our vision for the future of work revolves around ensuring the well-being, performance, and ability to maintain a healthy work-life balance for our staff.
Through these endeavours, we actively contribute to the betterment of our community, enriching education opportunities and fostering the well-being of our employees by providing them with support and avenues for engagement.Tackling economic inequality
Quantexa maintains steadfast organizational commitments to addressing economic inequality on a company-wide scale. We derive substantial socio-economic advantages from our ongoing operational engagements with HMG (His Majesty's Government) and are making significant investments in initiatives aimed at fostering the creation of new enterprises, employment opportunities, and skill development, thereby directly aligning with the Government’s Plan for Growth. Key highlights of our efforts thus far include:
• In alignment with the UK Government’s ambition to establish the UK as a leading AI Hub, we are channelling investments exceeding $105 million into the establishment of our London AI Innovation Centre. This initiative is poised to generate over 170 job opportunities, focusing on nurturing in-demand skills within the rapidly expanding technology sector.
• The inauguration of our inaugural UK regional hub in the North West, situated within the Liverpool City Region Innovation Zone, marks a pivotal step in our commitment. Initially, we will be recruiting 5 AI Engineers from under-represented demographics, with plans for substantial expansion to approximately 25 positions within the coming years.
• Through a collaborative effort with NSSIF, we have instituted a 12-month placement scheme offering personnel the invaluable opportunity to engage in Quantexa projects across diverse sectors, including Financial Services, Public Sector, Insurance, and Telco.
• As part of our dedication to sustainable practices and employee well-being, we have joined the Octopus EV Salary Sacrifice scheme. This program enables our staff to acquire brand-new electric vehicles through a salary sacrifice facilitated by Quantexa, with payments deducted from their gross monthly earnings. Notably, this initiative contributes positively to the economic landscape of the automotive industry.
Additionally, we actively foster local social value through volunteerism and community investment initiatives. We wholeheartedly encourage our team members to actively participate in volunteering endeavours within their respective localities.Equal opportunity
Quantexa recognizes the importance of diversity, equality and inclusion within all areas, and we are committed to providing an environment in which each employee is recognized, valued, able to fulfill their potential and maximize their contribution. We appreciate the value and creative potential that individuals of different backgrounds and
abilities bring. We work hard to ensure equal treatment in all aspects of working life, and an inclusive and supportive culture where differing views and experiences are always respected. We firmly believe that such a
culture significantly enhances our ability to provide a quality service to our clients and the sharing of experiences to our colleagues.
To attract the best talent, Quantexa uses direct recruitment and trusted third-party recruiters. Our direct recruitment uses platforms such as LinkedIn and Workable, which enables us to reach high-quality candidates
outside of our traditional networks.
When engaging with third party recruiters, we only work with organizations that share our commitment to diversity and inclusion, and we request diverse candidate shortlists and candidate searches across a wide range of non-traditional talent pools. When we do receive less diverse shortlists, we carry out analysis to understand the root causes and improve recruitment approaches without introducing any discrimination.Wellbeing
The well-being and mental health of our staff is the number 1 priority for Quantexa.
Quantexa supports its staff with tips and good practices to keep staff healthy.
We are partnering with Mind, the mental health charity, and AXA to put together some guides to help staff understand the causes behind some of the most frequent mental health problems we are facing.
Quantexa is always available to help our staff through a range of common life difficulties.
Pricing
- Price
- £795 to £1,850 a unit a day
- Discount for educational organisations
- Yes