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Quantexa Ltd

Care Journey Coordination

Quantexa’s Investigation, Exploration, Search and Discovery capabilities offer analysts the opportunity to map care pathways in real-time across organisational boundaries, identifying areas of pressure within a healthcare system or organisation.

Cleanse, de-duplicate and monitor waiting lists dynamically in real-time, linking internal and external data-sets to provide additional context.

Features

  • Entity Resolution across diverse data-sets with high accuracy rates
  • Data linking and enrichment including third-party data
  • Scalable de-duplicating capability and data quality management
  • Powerful unified search capabilities offering real-time insights
  • Data discovery tools for exploration and thematic review
  • Analyst toolset; maps, timeline, network visualization, document reader etc.
  • Advanced analytical models
  • Bespoke healthcare scorecards enabling flagging and prioritising
  • Scalable to billions of records, built on open-source technology
  • Integration with existing clinical and management systems

Benefits

  • Improve decision confidence through access to high quality data
  • Accurate, up-to-date and de-duplicated waiting lists
  • Unparalleled accuracy in Entity Resolution across diverse data-sets
  • Joined up decisioning through real time cross organisational data linking
  • Prioritisation of patients based on actual need
  • Rapidly identify care pathways that require optimisation
  • Create a system view of citizens enabling better decision-making
  • Real-time alerting for operational management
  • Manage flow and load balance resources within a healthcare system
  • Quick time to value with rapid deployment

Pricing

£795 to £1,850 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phillipakers@quantexa.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 8 4 6 5 2 0 6 6 8 9 5 8 3 7

Contact

Quantexa Ltd Phillip Akers
Telephone: 44 (0) 7951 531748
Email: phillipakers@quantexa.com

Planning

Planning service
Yes
How the planning service works
Analytics based service execution is dependent upon a number of factors that relate to the complexity of the business problem being solved. Although the platform, processing, methodology and software remains consistent; the volumes, timeliness, quality and complexity of the data are key varying factors. Further to this is the sophistication of the analytical models, how end users interact with the system and their numbers as well as the service levels. The planning services are provided:
Simple planning (1 meeting + half day workshop)
Medium planning (2 meetings + 1 day workshop)
Complex planning (5 meetings + 2 days of workshops):
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Quantexa Fraud, Intelligence and Optimisation Service

Training

Training service provided
Yes
How the training service works
Training is provided through a Results workshops and provision of basic documentation describing functionality. Additional training can be provided if needed.
Training is tied to specific services
Yes
Services the training service works with
Quantexa Fraud, Intelligence and Optimisation Service

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
2.2 Data source charge
We propose a charge per data source (file type of consistently structured records), data sources are categorised as: Simple, Medium, Complex
Note that where a number of very consistent data sources are provided then a discount may be applied if there is opportunity for re-use.

2.3 Data quality assessment and remediation
Data quality is not always consistent and may require certain levels of remediation before analytics processing. The service is optional, but in most cases we would advise assessment of all sources and remediation of any significant issues. Remediation consists only of automated programmatic remediation of data and not manual intervention. Using techniques such as networked analytics and high volume data even significant data quality problems can frequently be overcome.
Setup or migration service is for specific cloud services
Yes
List of supported services
Quantexa Fraud, Intelligence and Optimisation Service

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Continuous Quality Assurance will be included at each step of the project. We can provide a Performance testing activities before the deployment to production.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
User management: manage authorization settings, user creation, user deletion. Service management: ensure that the different services required by the platform are properly running.

Service scope

Service constraints
No specific constraints.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support response times

Response times depend on the Severity Level of the question. Error Severity Level 1 (Critical): Response Time = 30 mins Provision of Workaround= 4 working hours Provision of Error Correction= 5 day Error Severity Level 2 (Serious): Response Time = 60 mins Provision of Workaround= 24 hours Provision of Error Correction= 10 day Error Severity Level 3 (Degraded): Response Time = 2 hours Provision of Workaround= 48 hours Provision of Error Correction= 20 day Error Severity Level 4 (Minimal): Response Time = 1 week Provision of Workaround= Next Update Provision of Error Correction= Next Update
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Error Severity Level Response Time Provision of Workaround Provision of Error Correction
1 Critical 30 mins 4 working hours 5 day
2 Serious 60 mins 24 hours 10 days
3 Degraded 2 hours 48 hours 20 days
4 Minimal 1 week Next Update Next Update

A technical account manager can be made available at a cost of £800 per day

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
17/05/2018
What the ISO/IEC 27001 doesn’t cover
Control A.11.1.6 - Access to the loading bay areas are managed by the landlords. Loading bay areas are man-guarded in the day and secured with shutters, gates and CCTV. These defined areas are out of scope of the SoA and the ISMS due to all offices being of serviced offices.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

At Quantexa, we recognize the urgent issue of climate change and are committed to our pledge to support the transition to a low-to-zero carbon economy. We are proud to say that Quantexa is well on its way to becoming carbon neutral.
While the Covid-19 pandemic was a testing and for many, devastating, time, the silver lining was that our planet, albeit briefly, was allowed to breathe in light of the
suspension of international travel and local restrictions. During the next few years, we expect this to at least partially reverse.
We have also taken several steps to strengthen our environmental approach, including forming an internal working group to further enhance our approach to environmental factors such as international and domestic travel.

Covid-19 recovery

In response to the challenges posed by the COVID-19 pandemic and to aid in the recovery efforts of local communities, Quantexa has instituted several initiatives:
• We actively promote community involvement among our staff, empowering them to make meaningful contributions. Through our monthly charity donation program, employees have the autonomy to select the charities they wish to support, with our payroll team facilitating seamless processing of payments. This initiative underscores our unwavering commitment to being a socially responsible employer, demonstrating our dedication to supporting communities still grappling with the aftermath of the pandemic.
• We advocate for the utilisation of our Volunteer Day Benefit, encouraging our employees to dedicate their time and skills towards serving their local communities.
Furthermore, we have restructured our workplace to embrace a hybrid work environment designed to enhance our team members' productivity, health, and well-being. Our vision for the future of work revolves around ensuring the well-being, performance, and ability to maintain a healthy work-life balance for our staff.
Through these endeavours, we actively contribute to the betterment of our community, enriching education opportunities and fostering the well-being of our employees by providing them with support and avenues for engagement.

Tackling economic inequality

Quantexa maintains steadfast organizational commitments to addressing economic inequality on a company-wide scale. We derive substantial socio-economic advantages from our ongoing operational engagements with HMG (His Majesty's Government) and are making significant investments in initiatives aimed at fostering the creation of new enterprises, employment opportunities, and skill development, thereby directly aligning with the Government’s Plan for Growth. Key highlights of our efforts thus far include:
• In alignment with the UK Government’s ambition to establish the UK as a leading AI Hub, we are channelling investments exceeding $105 million into the establishment of our London AI Innovation Centre. This initiative is poised to generate over 170 job opportunities, focusing on nurturing in-demand skills within the rapidly expanding technology sector.
• The inauguration of our inaugural UK regional hub in the North West, situated within the Liverpool City Region Innovation Zone, marks a pivotal step in our commitment. Initially, we will be recruiting 5 AI Engineers from under-represented demographics, with plans for substantial expansion to approximately 25 positions within the coming years.
• Through a collaborative effort with NSSIF, we have instituted a 12-month placement scheme offering personnel the invaluable opportunity to engage in Quantexa projects across diverse sectors, including Financial Services, Public Sector, Insurance, and Telco.
• As part of our dedication to sustainable practices and employee well-being, we have joined the Octopus EV Salary Sacrifice scheme. This program enables our staff to acquire brand-new electric vehicles through a salary sacrifice facilitated by Quantexa, with payments deducted from their gross monthly earnings. Notably, this initiative contributes positively to the economic landscape of the automotive industry.
Additionally, we actively foster local social value through volunteerism and community investment initiatives. We wholeheartedly encourage our team members to actively participate in volunteering endeavours within their respective localities.

Equal opportunity

Quantexa recognizes the importance of diversity, equality and inclusion within all areas, and we are committed to providing an environment in which each employee is recognized, valued, able to fulfill their potential and maximize their contribution. We appreciate the value and creative potential that individuals of different backgrounds and
abilities bring. We work hard to ensure equal treatment in all aspects of working life, and an inclusive and supportive culture where differing views and experiences are always respected. We firmly believe that such a
culture significantly enhances our ability to provide a quality service to our clients and the sharing of experiences to our colleagues.
To attract the best talent, Quantexa uses direct recruitment and trusted third-party recruiters. Our direct recruitment uses platforms such as LinkedIn and Workable, which enables us to reach high-quality candidates
outside of our traditional networks.
When engaging with third party recruiters, we only work with organizations that share our commitment to diversity and inclusion, and we request diverse candidate shortlists and candidate searches across a wide range of non-traditional talent pools. When we do receive less diverse shortlists, we carry out analysis to understand the root causes and improve recruitment approaches without introducing any discrimination.

Wellbeing

The well-being and mental health of our staff is the number 1 priority for Quantexa.
Quantexa supports its staff with tips and good practices to keep staff healthy.
We are partnering with Mind, the mental health charity, and AXA to put together some guides to help staff understand the causes behind some of the most frequent mental health problems we are facing.
Quantexa is always available to help our staff through a range of common life difficulties.

Pricing

Price
£795 to £1,850 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phillipakers@quantexa.com. Tell them what format you need. It will help if you say what assistive technology you use.