SECURE NEXUS LTD

SOC - Security Operations Centre

Secure Nexus provides a UK-based Managed Security Operations Centre (SOC) delivering 24×7 monitoring, detection, and response across endpoints, networks, and cloud services. The service reduces cyber risk through expert-led analysis, rapid incident containment, and clear, actionable security reporting aligned to recognised standards.

Features

• 24×7 UK-based security monitoring across endpoints, networks, and cloud
• Real-time threat detection and alert triage by expert analysts
• Rapid incident containment and guided response support
• Proactive threat hunting to identify hidden and emerging risks
• Centralised visibility across endpoint, network, and cloud telemetry
• Automated alerting and ticketing via ITSM and PSA integration
• Reduced false positives through expert-led analysis and prioritisation
• Actionable security reporting for technical and executive stakeholders
• Scalable SOC service suitable for public sector and SMEs
• Standards-aligned operations supporting ISO 27001 and NCSC principles

Benefits

• Detect and respond to security incidents faster, reducing operational disruption
• Reduce alert noise, allowing teams to focus on priority actions
• Improve visibility across endpoints, networks, and cloud environments
• Strengthen security posture without increasing internal operational workload
• Gain clear, prioritised reporting to support faster decision-making
• Streamline incident handling through automated alerting and ticketing workflows
• Improve resilience against ransomware, phishing, and account compromise
• Support compliance and assurance through continuous monitoring and evidence
• Enable IT teams to focus on strategic initiatives, not alerts
• Scale security operations easily as organisational requirements grow

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tender@securenexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

484781921420438

Contact

Raymond Setchfield
07973573734
tender@securenexus.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Endpoint security
  • Security analytics

  Network security

  • Trusted network access and protection
  • Active application security
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: The service requires supported endpoint, network, and cloud data sources to provide monitoring and response. Planned maintenance is performed during agreed maintenance windows. Incident response actions may require customer approval. Effectiveness depends on appropriate logging, connectivity, and customer cooperation during investigations.
• System requirements:
  • Supported endpoint protection or security telemetry source installed on devices
  • Network devices capable of exporting logs or security events
  • Cloud platforms providing audit, security, and activity logging access
  • Secure internet connectivity to transmit telemetry to SOC platforms
  • Appropriate administrative access for onboarding and integration configuration
  • Customer-approved incident response and escalation contacts
  • Time synchronisation enabled across monitored systems for accurate correlation
  • API or log access for integrated cloud and SaaS services
  • Agreed ITSM or ticketing system for alert integration

User support

• Email or online ticketing support: Yes
• Support response times: P1 - communication within 15 minutes; P2 - communication within 1 working hour; P3 - communication within 2 working hours; P4 - communication within 8 working hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We typically create dedicated client-specific Teams channels, enabling direct communication with our support team.
• Web chat accessibility testing: Secure Nexus uses Microsoft Teams as its primary real-time communication and support channel. Microsoft Teams is a mature, enterprise collaboration platform with built-in accessibility support and has undergone extensive accessibility testing by Microsoft, including with users of assistive technologies such as screen readers, keyboard-only navigation, and speech recognition tools.
• Onsite support: No
• Support levels: All managed clients are assigned a named Technical Account Manager (TAM) who acts as the primary point of contact for service governance, escalation, and continual improvement.; Access to cloud support engineers and security specialists is included as part of service delivery, with Premium tiers offering deeper engagement and strategic oversight.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: Secure Nexus supports service onboarding through guided remote implementation, configuration workshops, and clear onboarding documentation. Users receive service orientation sessions, response process walkthroughs, and access to written guidance. Ongoing support is provided through the service desk, regular reviews, and responsive analyst engagement.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: On contract termination, Secure Nexus provides customers with access to their security data, including incident records and reports, in commonly used digital formats. Data is securely exported upon request and made available for an agreed period, after which Secure Nexus securely deletes retained data in line with contractual and data protection requirements.
• End-of-contract process: At the end of the contract, Secure Nexus supports a structured offboarding process. This includes disabling access to the management portal, assisting with data extraction where required, and securely removing customer data from the service in line with contractual and regulatory obligations. Endpoint agents are decommissioned, and monitoring and response activities cease.; ; The contract price includes service delivery, platform access, monitoring, incident response support, reporting, and standard onboarding and offboarding activities. Additional costs may apply for non-standard requirements such as extended data retention, bespoke reporting, onsite training, or enhanced offboarding assistance beyond the agreed scope. Any additional charges are agreed in advance and clearly documented.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: All onboarding and offboarding documentation is provided in accessible digital formats, including structured PDFs and web-based documents compatible with screen readers. Content uses clear language, logical headings, and consistent formatting. Documentation can be supplied electronically and updated to meet specific accessibility requirements where requested.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service is delivered through a secure SOC portal providing real-time visibility of alerts, incidents, and security status. Users access dashboards, incident details, and prioritised recommendations, supported by automated ticketing and regular reports for technical and executive stakeholders.
• Accessibility standards: None or don’t know
• Description of accessibility: Authorised users access the service through a secure web-based SOC portal and integrated ticketing system. Users can view alerts, incidents, dashboards, and reports, and receive response guidance. Users cannot directly modify detection logic or analyst workflows, ensuring controlled, auditable security operations.
• Accessibility testing: The SOC portal interfaces used by Secure Nexus are built on widely adopted web platforms that support standard accessibility features, including screen readers, keyboard navigation, and browser-based zoom. Usability and accessibility are reviewed during service onboarding and ongoing use, with feedback incorporated to ensure effective access for users requiring assistive technologies.
• API: No
• Customisation available: No

Scaling

• Independence of resources: Secure Nexus delivers the service using scalable, multi-tenant SOC platforms with logical separation of customer data and workloads. Monitoring capacity, analyst coverage, and automation are provisioned to maintain consistent performance, ensuring one customer’s activity does not impact another’s service quality or response times.

Analytics

• Service usage metrics: Yes
• Metrics types: Operational metrics through a centralised management interface and regular reporting. Metrics include endpoint coverage and health status, detected threats by type and severity, incident response actions taken, and time to detect and contain incidents. Users can view alert volumes, remediation outcomes, and historical trends to assess risk over time. Reporting supports audit and assurance requirements, with metrics available on demand or as scheduled reports to demonstrate service performance, security posture, and continuous improvement.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data through the SOC portal or by submitting a service request. Security data, reports, and incident records are provided in standard, machine-readable formats such as CSV or PDF, ensuring data portability and compatibility with alternative platforms.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats: Other
• Other data import formats:
  • Native file formats
  • Scripting

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Secure Nexus provides 24×7 service availability for monitoring, detection, and response. The SOC service is designed for high availability, supported by resilient platforms and continuous analyst coverage. Service availability targets and response SLAs are defined contractually. Where availability commitments are not met, service credits are applied in line with agreed contractual terms.; ; We target a service availability of 99.9% per calendar month for the management platform, excluding scheduled maintenance.
• Approach to resilience: Secure Nexus designs the SOC service for resilience through distributed, highly available monitoring platforms and continuous 24×7 analyst coverage. Data ingestion, analysis, and alerting components are resilient by design, with redundancy across critical systems. Hosting environments use resilient UK and EU datacentres with backup, failover, and recovery capabilities. Detailed architectural and datacentre resilience information is available on request
• Outage reporting: Secure Nexus reports service outages through clear, timely, and transparent communication channels.; ; When an outage or service degradation is detected, Secure Nexus raises an incident through its monitoring and alerting systems. Affected customers are notified promptly via agreed communication channels, including the Secure Nexus service portal and dedicated Microsoft Teams channels.; ; Status updates are provided at regular intervals, detailing the nature of the issue, affected services, current impact, and remediation progress. Where relevant, estimated restoration timelines are shared.; ; Following resolution, Secure Nexus provides a post-incident summary outlining root cause, actions taken, and any preventative measures implemented. Availability metrics and SLA impact are reviewed as part of regular service reporting.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Secure Nexus restricts access to management interfaces and support channels using strong identity and access controls aligned to our ISO/IEC 27001 certified ISMS. Access is enforced through role-based access control (RBAC), ensuring users can only view or perform actions appropriate to their role. Multi-factor authentication (MFA) is mandatory for all management portals. Privileged access is limited, approved, and regularly reviewed. Support channels, including Microsoft Teams, are restricted to authorised client users and Secure Nexus staff, with client-specific channels and controlled membership. All access and administrative actions are logged, monitored, and audited to maintain security and accountability.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Secure Nexus follows a formal, audited Information Security Management System (ISMS) and is ISO/IEC 27001 certified, ensuring information security is embedded across governance, operations, and service delivery.; ; Information Security Policies; ; Secure Nexus maintains documented and approved policies covering:; ; Information security and risk management; Access control, identity management, and MFA; Data protection, encryption, and retention; Incident response and breach management; Supplier and third-party assurance; Change, patch, and vulnerability management; Business continuity and disaster recovery; ; All policies are version-controlled, reviewed at least annually, and updated in response to risk, regulatory change, or material service updates.; ; Overall responsibility for information security sits with senior management, supported by an Information Security Officer (ISO role) who oversees the ISMS. Security risks, incidents, audit findings, and improvement actions are reported through management reviews and tracked to closure. Significant issues are escalated to leadership in line with defined thresholds.; ; Policy compliance is enforced through mandatory staff training, role-based access controls, documented procedures, and continuous monitoring. Regular internal audits, risk assessments, and management reviews are conducted as part of ISO 27001 requirements, alongside external certification audits. Non-conformities are formally recorded, remediated, and revalidated.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Secure Nexus follows ISO/IEC 27001 certified configuration and change management processes. All service components, including cloud services, backup policies, integrations, and access controls, are recorded within secure service management systems and tracked throughout their lifecycle, from onboarding to decommissioning. Configuration baselines are defined, version-controlled, and auditable.; ; All changes follow a formal change process and are assessed for operational, security, and compliance impact before approval. Security-impacting changes are reviewed against access control, encryption, availability, and recovery requirements. Emergency changes are controlled and retrospectively reviewed to ensure continued security, stability, and compliance.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Secure Nexus operates a vulnerability management process aligned to our ISO/IEC 27001–certified ISMS. Potential threats are identified through continuous vulnerability scanning, configuration reviews, and risk assessments, with findings prioritised by severity and exploitability. Security patches are deployed according to risk, with critical vulnerabilities addressed urgently and lower-risk updates scheduled through planned maintenance. Emergency patching is used where active exploitation is identified. Threat intelligence is sourced from vendor security advisories, cloud provider alerts, CVE databases, CERT notifications, and security partners. All remediation actions are logged, tracked, and reviewed to ensure ongoing security.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Secure Nexus operates protective monitoring aligned to our ISO/IEC 27001 certified ISMS. Potential compromises are identified through continuous log monitoring, security alerting, anomaly detection, and vendor platform alerts across service components. When a potential compromise is detected, incidents are triaged, contained, and investigated using defined response procedures, with escalation to senior security staff where required. Affected customers are notified in line with agreed communication and incident processes. Security incidents are responded to immediately upon detection, with critical incidents prioritised for rapid containment and remediation, followed by root-cause analysis and corrective actions.
• Incident management type: Supplier-defined controls
• Incident management approach: Secure Nexus operates formal incident management processes aligned to our ISO/IEC 27001 certified ISMS. Pre-defined response procedures exist for common events, including security incidents, service outages, data protection issues, and access-related events. Users report incidents via the Secure Nexus service desk, customer portal, or dedicated Microsoft Teams support channels. Incidents are logged, prioritised, and triaged based on impact and severity, with defined escalation paths. Customers receive timely updates during incident resolution. Following closure, Secure Nexus provides incident reports detailing root cause, impact, actions taken, and preventative measures, supporting transparency, assurance, and continual improvement.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free evaluation is available for up to 5 endpoints for one month. It includes agent deployment, basic monitoring, threat detection, portal access, and standard reporting.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 30%
• Over £5,000,001: 35%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Monday 8 July 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Wednesday 11 June 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 2c86e82a-63f0-4e89-b438-ad51dc5732ec
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 215657ea-50f0-4c50-ba7f-eaffeb5c3760
• Other security certifications: Yes
• Any other security certifications:
  • AWS Certified Security
  • Azure AZ500 Security Engineer
  • GCP Professional Cloud Security Engineer
  • JumpCloud Certified Advanced
  • IASME Cyber Essentials Assessor

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tender@securenexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.