QUADRIS LIMITED

Datto Backup and Disaster Recovery As a Service (BaaS, DRaaS)

Quadris and Datto work together to provide an industry leading hybrid on-premise and cloud DR and backup solution. An on-premise backup appliance backups up locally, but also syncs this data to a different data centre, this same backup job can be booted live in a DR event.

Features

• Instant recovery on-premise and in the cloud
• Inverse Chain Technology
• Integrated ransomware scans the backups
• Screenshot Verification
• AES 256 + SSL key-based encryption
• Backups monitored and protected with Quadris Prevensys
• Geographically distributed locations providing 99.99999% availability
• Encryption at rest and in transit

Benefits

• Reduced backup times, less server overhead
• Recover full backups/servers from every incremental backup
• Increased Security, backup to isolated appliance not domain integrated
• Flexible upgrade options, only pay the new device difference
• Instant virutalisation on-premise or in cloud from last incremental
• Detect possible malware in backups
• Easy to use single pain of glass management interface

£328.90 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@quadris.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

485066804992085

Contact

Mark Charity
01615374980
gcloud@quadris.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Planned maintenance arrangements.
• System requirements:
  • Windows Servers or Linux Servers
  • Administrative Access
  • Adequate bandwidth for off-site backup sync
  • Existing total storage usage and predicted growth

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 07:00 - 18:00 Weekdays excluding Bank Holidays and 24x7 cover if the client has the out of hours support add-on. 1 to 4 hour response dependent on priority call, Priority 1 - (30 mins), Priority 2 - (1 hour), Priority 3 - (4 hours).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 07:00 - 18:00 Weekdays excluding Bank Holidays is based on our standard daily rate or included in the agreed support contract. Evenings and weekends is chargeable at the higher out of hours rates.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We need the end user to complete an onboarding document, this specifies the servers they want backing up, the current storage sizes, retention requirements etc. This will allow is to size up the correct appliance and cloud service but to also to set this this up the solution correctly per the end users requirements. End user training can be given but this is chargeable, we can also provide business continuity documentation and rehearsals but these are also bespoke and customisable.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: They can keep the on-site appliance to access the data included in the current contract. A copy of the cloud data can be provided for additional fees.
• End-of-contract process: The backup appliance and implementation services are included in the initial contract, this appliance can be kept free of charge.; ; Any export of cloud data will incur additional fees, these costs vary depending on the amount of cloud data wanted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Datto provides a RESTful API which allows administrators of the service to pull additional statistics such as number of exports created in the last 30 days, etc.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: The Datto cloud platform is under the control of Datto, they review their platform on an on going basis, scaling up when necessary.

Analytics

• Service usage metrics: Yes
• Metrics types: Report can be generated via the Datto portal. These reports cover elements as backup schedule, backup success, and screenshot verifications.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Datto

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: This option allows you to export a selected recovery point to vSphere Hypervisor (via VMDK or VMDK-linked) or Microsoft Hyper-V (via VHD or VHDX). You can export to an attached USB drive or a network share (CIFS/Samba or NFS).
• Data export formats: Other
• Other data export formats:
  • VHD
  • VHDX
  • VMDK-linked
• Data import formats: Other
• Other data import formats: Agent Based Backups

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Contractually Datto's Service Level is guaranteed to 99.9% availability for any calendar month.
• Approach to resilience: All data is redundantly stored across a minimum of 2 data centres, and all services are designed to leverage the redundant data centre infrastructure powering Datto's services.
• Outage reporting: Datto provides information via email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: MFA to management interfaces is mandatory.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 07/01/2016
• What the ISO/IEC 27001 doesn’t cover: Datto's cloud data centres are not covered by our ISO27001 certificate.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Later

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our Change Management process is designed around the ITIL standard and supported by our Change Management system. All changes are detailed by our engineers, including the assets affected, the reason for the change, proposed scheduled time, risk and risk mitigation analysis and actions including the impact of change on the backup and security systems. Detailed implementation, testing and backout plans must be defined for each change. All changes must be approved by Quadris and the customer’s CAB team or individual. All configuration changes are tracked through the same system and made available via email and our self-service portal.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate an internal and external vulnerability testing toolset on a weekly basis to identify vulnerabilities so they can be remediated immediately. An independent CREST, CISSP accredited security specialist conducts PEN tests of our network annually. Patch management operates in accordance with our ISO27001 certified Patching Policy to ensure all relevant devices are routinely patched against an effective schedule. We deploy a specialist patching application which automatically updates third party applications, such as Chrome, Adobe Reader etc. Zero-day threats are monitored continuously via a specialist security service provider and actioned immediately.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Quadris runs security software on all endpoints configured to alert our security operations team when any potential threats are detected. We use next generation firewalls with IPS and analysis software to alert on any suspicious external traffic. Our monitoring capability is 24x7x365 and all potential security compromises are actioned immediately. All security incidents are logged in our service desk system and reported to management on a weekly and monthly basis. We operate a detailed security incident management process to effectively diagnose, contain, resolve each logged incident, including definition of any further preventative actions.
• Incident management type: Supplier-defined controls
• Incident management approach: Quadris operates an Incident Management (IM) process for failures or degradation to services, aligned to the ITIL standard. Our IM process includes impact analysis to determine the severity of the incident which has SLA backed response times. Where the cause of an incident is not diagnosed within 30 minutes the incident is automatically escalated to our incident escalations team with senior technical expertise in the related technology. Our IM process includes steps for developing workarounds to protect customers mission critical processes, including invocation of disaster recovery services and post incident review.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Quadris has been a carbon neutral organization since the 1st of April 2020 and aims to be carbon zero by 2040. To achieve this target, we have implemented a Sustainable Development policy that commits Quadris to have a carbon reduction plan in place. As we work towards our 2040 zero carbon goal, we have from 1st April 2020 been carbon net zero (or carbon neutral) in our own operations. We’ve done this by investing in verified carbon reduction projects overseas to offset our own emissions. Our Carbon Net Zero plan is aligned to the PAS 2060 specification for detailing how to demonstrate carbon neutrality which is produced and published by the British Standards Institute (BSI). ; ; Emissions are reported and recorded in accordance with the published reporting standard for Carbon Reduction Plans and the GHG Reporting Protocol corporate standard1 and uses the appropriate Government emission conversion factors for greenhouse gas company reporting. Scope 1 and Scope 2 emissions have been reported in accordance with SECR requirements, and the required subset of Scope 3 emissions have been reported in accordance with the published reporting standard for Carbon Reduction Plans and the Corporate Value Chain (Scope 3) Standard.; ; We set ongoing initiatives for reducing our carbon emissions each commitment period which runs in parallel to our financial year and reporting on these initiatives annually.; ; Our carbon reduction plans for each year are available here: https://quadris.co.uk/carbon-net-zero/
• Covid-19 recovery:

  Covid-19 recovery

  Quadris is committed to supporting local communities to recover from the impacts of COVID-19. At the heart of our social values and business planning is that we met and continue to meet and exceed, the ‘Good Work Plan’ recommendations (Taylor Review 2017) in advance of its publication and introduction into legislation in 2020. This includes the following COVID-19 recovery activities. ; ; Recruitment & Employment:; Priority given to eligible unemployed applicants to join our workforce since 2020.; Agile working offered since 2020. ; Above market median salaries, and a competitive value-add benefits package reviewed annually benchmarked against CIPD data . ; Patterning with local Community Colleges and Universities to offer employment opportunities.; Apprenticeship partnering (Programme-led).; ; Health & Well-Being: ; COVID education and risk assessment. ; Access to free health supplements and fresh fruit. ; Best practice line management in supporting health conditions through measures such as return to work meetings and alignment to CIPD & HSE best practices.; Provision for supporting Long-COVID through flexible and agile working options. ; Rapid collaboration across the business to ensure employees children had access to laptops for education continuity during home schooling and beyond. ; ; Workplace conditions:; Safe, open plan offices with safe working practices. ; Home working options available, with full H&S risk assessment.; Workplace restructuring to new hybrid models of working.; ; Supporting Organisations & Business :; Free support provided to various UK NHS trusts during COVID to enable them to meet the changing demands and pressures faced in the HealthCare sector. ; Launched our Managed Digital Workspace service offering enabling organisations to operate successful remote working practices. ; Products and services sourced locally wherever possible, across a range of SME’s to invest back into our local economy’s recovery plan.; Fair payment terms.; Use of suppliers that are ethically like-minded.
• Tackling economic inequality:

  Tackling economic inequality

  Quadris is committed to working with people and businesses to create employment opportunities that stretch and challenge, resulting in high quality career development, positive social engagement, and a sense of value in the wider economy. In addition, we purposefully seek out and encourage local, small, diverse high-quality suppliers as part of our procurement approach, and treat our suppliers fairly through fair terms and conditions, and prompt payment practices. We pride ourselves on strong links with local college and university career hubs, offering opportunities for work in the IT sector that can help to kick start careers for the inexperienced. We work very closely with local training providers to source externally accredited courses, and engage with them for our Apprenticeship placements. We operate the following activities focused on tackling economic inequality:; Focus on local sourcing and attraction, with priority given to eligible unemployed applicants to join our workforce wherever possible, encouraging return to work applicants since 2020; partnering with local Community Colleges and Universities to offer employment opportunities; development of employment and skills through Personal & Professional Development planning; financial support for Industry recognised skills shortage technical and digital qualifications; financial advice for all employees joining; Apprenticeship partnering (Programme-led); work placements/work experience programmes; Diversity & Inclusion and all other policies aligned with Equality Act 2010 & EHRC; clear anti-harassment and anti-bullying policies underpin our workplace culture of inclusion; developing our relationship with BiTC (Business in the Community) in community-based volunteering opportunities; aligning with our staff social well-being.
• Equal opportunity:

  Equal opportunity

  Quadris is proud to be a diverse and representative organisation that challenges itself and its staff to do all it can to ensure that diversity and inclusion is embedded in our ways of thinking, and in our ways of working. Through recruitment, to the development and promotion of our people we encourage opportunity for all to shape the future of Quadris’ professional and specialist levels of expertise. We value different skill sets, perspectives, and backgrounds and this is reflected in our Core Values around teamwork, and knowledge and learning. We take pride in ensuring we can deliver the best possible outcomes to our customers through staff that feel empowered to be the best version of themselves and feel respected, valued and included which in turn, we believe, unlocks their true potential as individuals and our potential as an organisation. By continuously increasing the diversity of our teams we encourage a culture of empowerment, continuous learning, creativity, a sense of ownership and responsibility, wider thinking, and collaborative working. We achieve this position through: ensuring recruitment practices are inclusive with regard to socio-economic diversity, and accessible by supporting reasonable adjustment requirements; voluntarily collecting data on the backgrounds of those who apply to, and make up Quadris’ workforce; investment and commitment to apprentice upskilling into digital & technology-based careers, whilst also supporting functional skills achievements; addressing the gender imbalance in technology, by increasing our female headcount % of the workforce; increasing our ethnic minority representation; actively attracting female STEM Graduates into our business. All our operations must take place in accordance with policies we have for: Equality & Diversity Policy; Modern Slavery Policy.
• Wellbeing:

  Wellbeing

  Well-being is integrated into our organisation, and embedded in our culture, our leadership, and our people management. We pride ourselves on recognising we are a ‘people’ business and looking after our employees which is achieved through the following areas and activities. ; Good Work: effective people management policies; clear job roles and key deliverables for each employee; externally accredited Employee Assistance Programme for all staff to support them with their health; personal, physical, mental and emotional, their relationships, their lifestyle and their financial well-being.; Health & Lifestyle: access to free health supplements and fresh fruit to improve health and relieve pressures on health services; encouraging physical fitness as well as mental fitness as part of our culture; social ‘activity based’ events for employees; commitment to Mental Health at work initiative.; Values//Principles: values based leadership and company vision; encourage openness, empowerment and autonomy through our leadership approach; company core-values that support trust, respect and encouragement across colleagues woven into the fabric of our business; Diversity & Inclusion and all other policies aligned with Equality Act 2010 & EHRC.; Collective/Social: ‘employee voice’ formal staff survey and reporting and action planning against this output into continuous improvement plans; social calendar of Quadris funded staff and family events.; ; Personal growth: Career Development Planning – mentoring, coaching, performance management, development plans, succession planning.; Financial ; Financial advice for all employees joining us; life assurance provision;; Pay & Reward; Above market median salaries, and a competitive value-add benefits package reviewed annually and benchmarked against current market CIPD data; all salaries (excluding Apprentices) maintained above the voluntary National Living wage.

Pricing

• Price: £328.90 a unit a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@quadris.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.