BECHTLE LIMITED
Bechtle Infrastructure Review
Bechtle Infrastructure Review is a consultant‑led infrastructure assessment that collects and analyses real workload and performance data to provide clear insight into utilisation, risks, and improvement opportunities, delivering tailored recommendations to optimise your environment and guide future planning.
Features
- Comprehensive infrastructure assessment
- Workload and performance data analysis
- Utilisation and capacity insights
- Risk and legacy system identification
- Security posture evaluation
- Tailored optimisation recommendations
- Business‑aligned infrastructure design guidance
- Future‑state planning support
- Clear reporting and outcome presentation
- Roadmapping for next steps
Benefits
- Improves decision‑making clarity
- Reduces operational risk and downtime
- Optimises resource utilisation efficiently
- Enhances infrastructure performance
- Accelerates modernisation planning
- Supports cost‑effective investment choices
- Identifies issues before they escalate
- Strengthens security posture
- Streamlines infrastructure management
- Enables future‑proof IT strategies
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at publicsector.uk@bechtle.com.
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Framework
G-Cloud 15
Service ID
4 8 5 0 6 7 2 1 4 4 7 2 0 8 4
Contact
BECHTLE LIMITED
Public Sector
Telephone: 01249 467900
Email: publicsector.uk@bechtle.com
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Reporting and proactive results analysis
Service scope
- Service constraints
- The assessment requires temporary access to your environment for telemetry data collection, which may not suit highly restricted networks. Results depend on the quality and completeness of the data gathered. Our service provides analysis and recommendations but does not include implementation. Some consultancy activities may be delivered remotely depending on location and resource availability.
User support
- Email or online ticketing support
- Yes
- Support response times
- 8 second average time to answer phone, 10 minute average time to answer emails, 40% first line resolution of service tickets. We categorise tickets by three prioritisation levels: Critical: target resolution time 1hr Major: target resolution time 2hrs Minor: target resolution time 48hrs
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AAA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.2 AAA
- Web chat accessibility testing
- Planned compliance with WCAG 2.2 AA/AAA and EN 301 549 when implemented
- Support levels
- Standard Care (business hours): Incident triage, configuration changes, vendor escalation, monthly reports. Target response: 4 business hours. Enhanced Care (extended hours): As Standard + 06:00–22:00 coverage, quarterly service reviews. Target response: 2 business hours. Premium 24×7: Full 24×7 NOC, proactive remediation, change windows, weekly reports. Target response: 1 business hours. Mission‑Critical 24×7: All Premium features + priority engineers, major‑incident management, continuity planning.
- AI chatbot
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- Yes
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,160.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £1,160.00 | |
| Principal cyber security audit and assurance | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £1,160.00 | |
| Lead cyber security governance and risk manager | £1,160.00 | |
| Principal cyber security governance and risk manager | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £1,160.00 | |
| Lead cyber security monitoring | £1,160.00 | |
| Principal cyber security monitoring | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £1,160.00 | |
| Lead cyber security incident response | £1,160.00 | |
| Principal cyber security incident response | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £1,160.00 | |
| Lead cyber security vulnerability management | £1,160.00 | |
| Principal cyber security vulnerability management | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security digital forensics | £1,160.00 | |
| Lead cyber security digital forensics | £1,160.00 | |
| Principal cyber security digital forensics | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £1,160.00 | |
| Lead cyber security penetration testing | £1,160.00 | |
| Principal cyber security testing | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £1,160.00 | |
| Lead cyber security secure systems architecture and design | £1,160.00 | |
| Principal cyber security secure systems architecture and design | £1,160.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £1,160.00 | |
| Application operations engineer | £1,160.00 | |
| Senior application operations engineer | £1,160.00 | |
| Lead application operations engineer | £1,160.00 | |
| Principal application operations engineer | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £1,160.00 | |
| Senior business relationship manager | £1,160.00 | |
| Lead business relationship manager | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £1,160.00 | |
| Change and release analyst | £1,160.00 | |
| Change and release manager | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Operations analyst | £1,160.00 | |
| Senior operations analyst | £1,160.00 | |
| Operational control manager | £1,160.00 | |
| Head of command and control | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £1,160.00 | |
| End user computing engineer | £1,160.00 | |
| Senior end user computing engineer | £1,160.00 | |
| Lead end user computing engineer | £1,160.00 | |
| Principal end user computing engineer | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £1,160.00 | |
| IT service manager | £1,160.00 | |
| Senior IT service manager | £1,160.00 | |
| Head of IT service management | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £1,050.00 | |
| Major incident manager | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £1,050.00 | |
| Infrastructure engineer | £1,050.00 | |
| Senior infrastructure engineer | £1,050.00 | |
| Lead infrastructure engineer | £1,050.00 | |
| Principal infrastructure engineer | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £1,050.00 | |
| Infrastructure operations engineer | £1,050.00 | |
| Senior infrastructure operations engineer | £1,050.00 | |
| Lead infrastructure operations engineer | £1,050.00 | |
| Principal infrastructure operations engineer | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem analyst | £750.00 | |
| Problem manager | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £750.00 | |
| Senior service desk analyst | £750.00 | |
| Service desk manager | £750.00 | |
| Head of service desk | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £750.00 | |
| Service readiness analyst | £750.00 | |
| Service transition manager | £750.00 | |
| Lead service transition manager | £750.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- Tuesday 4 February 2025
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- British Assessment Bureau
- ISO 9001 accreditation date
- Tuesday 4 February 2025
- What the ISO 9001 doesn’t cover
- N/A
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 1558ec47-32b1-40ed-b801-d45188947349
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 96b7d157-8818-433b-b7f5-60dfc598a1ec
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
- Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at publicsector.uk@bechtle.com.
Tell them what format you need. It will help if you say what assistive technology you use.