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COFORGE U.K. LIMITED

DevOps Support - Pega and Appian

Coforge's DevOps service offering delivers end-to-end DevOps support, and through its unique expertise, drives DevOps adoption and best practices in your organization. Leveraging our DevOps suite of solutions along with our expertise and cutting edge services and support, we ensure you are deriving maximum support from your DevOps investments.

Features

  • Reduce the implementation time of new services
  • Increase productivity of business and IT teams
  • Improve quality, reliability and reusability of all system components
  • Can be easily plugged in to your existing Infrastructure

Benefits

  • Accelerate your end-end DevOps journey
  • Ensuring customer success with continuous engagement & governance
  • Drive DevOps adoption, awareness & ongoing training
  • Script less Test automation & Intelligent Production support
  • KPI based monitoring helps continuously track the services provided

Pricing

£400.00 to £1,100.00 a user a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids.eu@coforge.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 8 5 2 0 0 1 3 4 5 5 9 8 0 5

Contact

COFORGE U.K. LIMITED Ali Rahman
Telephone: 07801573323
Email: bids.eu@coforge.com

Planning

Planning service
Yes
How the planning service works
We provide services for analyzing client's business processes and capturing requirements. We provide consulting services for designing solution architecture and provide a complete support and enhancement rollout plan for delivering the requirements
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Business Process Management
  • Case Management
  • Customer Relationship Management
  • Decisioning and Marketing

Training

Training service provided
Yes
How the training service works
We provide functional training for the users of the Pega/Appian application delivered by us.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our Pega/Appian technical analysts perform a detailed study of the AS-IS and the TO-BE environments. This leads to detailed charting of any modifications that are required in the existing application modules to be deployed in the new cloud environment. Our technical analysts implement those modifications and then migrate and configure the application in the new application. This takes care of both application and the application's case database migration.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Coforge's iTEST framework allows organizations to accelerate their testing automation initiative for Pega/Appian applications. Based on Selenium & TestNG, iTEST provides a data driven framework that has capabilities for testing authentication, role based security, portals, navigation, search, reports, dashboards and many other application related functional areas.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
We support BPM and Case Management related Software services on cloud. These could either be Buyer hosted software or a Third party hosted software.

Service scope

Service constraints
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our response times are customized as per our contracts with buyers. We provide both 24x7 support as well as in customized timings as per contract terms.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
We provide Pega/Appian application support at three levels: Level1 support : Level 1 support provides resolution to minor issues within an application Level2 support: Level 2 support will provide a secondary resolution function and management of solution configuration Level3 support: The Level 3 support will provide advanced technology diagnosis and resolution. The cost of each level of support is subject to different parameters per contract; e.g. the size of application, the hours of support required etc.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSCIC
ISO/IEC 27001 accreditation date
20 May 2021
What the ISO/IEC 27001 doesn’t cover
Available on request
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Our UK strategy has been informed by clients and our global environmental strategy. This is aligned with Government’s 25-year environmental plan, Fighting Climate Change theme from PPN 06/20, and with HMRC’s Greening Government Commitments delivered through carbon zero target, reduction of CO2 emissions and items entering landfill, promoting resource efficiency and green energy.

Our Organizational Targets
1.Be Carbon Net Zero by 2038 (reducing emissions 20% p.a.) within UK from a baseline of 185.7 tCO2e 
2.Achieve quality standard, Green Mark’s EMS index (Sept 2026), and reach ISO 14001 (Sept 2026), reducing energy, water and material resource usage  
3.Reduce carbon footprint by eliminating domestic air travel and promoting hybrid working.
4.Prioritise Cloud hosting over datacentre services lowering CO2 emissions.

Pricing

Price
£400.00 to £1,100.00 a user a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids.eu@coforge.com. Tell them what format you need. It will help if you say what assistive technology you use.