PACE-XL LTD

AvePoint EduTech

EduTech amplifies the impact of educators. We help learners stay engaged and organizations to achieve more.

Features

• Automatically create courses on Microsoft’s Teams framework
• Easily build and publish courses and lessons
• Multiple learning objects including; reference materials, quiz, file submission
• Pre-class preparation, class participation and post-class task tracking
• Teams chatbot, Delphi, responds to common student questions anytime, anywhere
• Deliver lessons to 10 students or thousands
• Easily share messages, post notifications and join online classes
• Course, class and lessons automatically created in Microsoft Teams
• Full-featured course management
• Create quizzes with multiple types of questions to evaluate students

Benefits

• Learn in the flow of work
• Attract and retain the best talent
• Reporting to track attendance and training completion
• Consolidate all training platforms into your Microsoft Teams
• Maximise investment in M365 by leveraging Teams as education delivery
• Links to Microsoft Viva to provide 360 view of staff.

£0.75 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Alasdairpenman@pace-xl.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

485238110430547

Contact

Alasdair Penman
07968069703
Alasdairpenman@pace-xl.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Office 365; Microsoft 365
• Cloud deployment model: Hybrid cloud
• Service constraints: No
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Telephone requests are immediate, other methods will be within 2 hours or more dependant on the severity of the request. For more information https://avepoint.com/products/support.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: AvePoint conducts extensive Quality Assurance before any release, and follows industry best practices for Accessibility. For further details, contact AvePoint.
• Onsite support: Yes, at extra cost
• Support levels: We provide - Low, Medium, High and Very High levels, more information can be found at https://www.avepoint.com/products/support
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Self-help guides and videos are available to guide users through service set-up, administration, and use. Further onboarding services are defined and agreed in a Statement of Work.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers may request a copy of the data via our support team.
• End-of-contract process: The functionality will stop working and the customers obligations will end. Where applicable customer data can be exported.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Users access services via http://www.avepointonlineservices.com/login. Users have access to available functions through our GUI based on their permissions or role.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: AvePoint complies with common accessibility guidelines. In addition, extensive Quality Assurance testing is performed before any release. Customers can optionally subscribe to "Insider Releases" to gain early access to updates, and provide feedback.
• API: No
• Customisation available: No

Scaling

• Independence of resources: We employ a number of methods including elastic scaling to manage performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Administration and Audit Reports provide basic information on all licences held and the usage of these licences.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: AvePoint

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Device storing data are encrypted
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Not applicable
• Data export formats: Other
• Other data export formats: Not Applicable
• Data import formats: Other
• Other data import formats: Not Applicable

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: AvePoint leverages Microsoft Azure for hosting it's cloud service, which uses TLS.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Data is secured within our network by utilizing the industry's best practices and standards, VPN, TLS, AES, etc..

Availability and resilience

• Guaranteed availability: Availability is set within the SLA
• Approach to resilience: AvePoint leverages Microsoft Azure for hosting it's cloud service, which has a number of data centers for HA.
• Outage reporting: Portal notifications with additional direct communication when appropriate.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: All authentication is carried out against Microsoft Azure or any supported Azure authentication method
• Access restrictions in management interfaces and support channels: All authentication is carried out against Microsoft Azure or any supported Azure authentication method.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ControlCase
• ISO/IEC 27001 accreditation date: 29/06/2018
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO: 27001

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change Management is documented, requested, reviewed, approved, tested, and finally rollowed out during off hours in order to have minimal effect on customers.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: We use AppScan to perform OWASP testing on every patch release. We subscribe to security bulletins and stay abreast of recent 0 day vulnerabilities as well as maintaining an active patch cycle.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We leverage the Azure Health Status page as well as service monitoring. Please refer to Azure documentation https://docs.microsoft.com/en-us/azure/best-practices-network-security for details. Customers are notified via Administrative Console alerts or directly by Customer Success as threats are identified, with proposed course of action.
• Incident management type: Supplier-defined controls
• Incident management approach: Long standing experienced help-desk available 24x7, backed by breach management procedures to notify customers, post information publicly when necessary, and dedicate development resources to a swift resolution.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  PACE's Environment, Social and Governance (ESG) Strategy is linked into the UN’s Sustainability Development Goals, with PACE employees contributing their own ideas to help shape PACE’s ESG Strategy and to organise green initiatives, including walking meetings where we all pick up rubbish. Collecting plastic whilst on our daily dog walks. PACE has provided and is committed to continuing to provide bono process consulting to a clean energy business. PACE has an Electric Car Scheme.
• Equal opportunity:

  Equal opportunity

  PACE is an equal opportunities employer. We are committed to equality of opportunity and to providing a service and following practices which are free from unfair and unlawful discrimination. The aim of the PACE Equality and Diversity Policy is to ensure that no person receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation, or is disadvantaged by conditions or requirements which cannot be shown to be relevant to performance. It seeks also to ensure that no person is victimised or subjected to any form of bullying or harassment.
• Wellbeing:

  Wellbeing

  One of PACE's chosen charities (Charlie Waller) supports mental wellbeing. Not only do we raise money for the charity, we also encourage our colleagues to attend the Charlie Waller seminars to look after their own ; mental wellbeing.

Pricing

• Price: £0.75 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: It is possible to trial the product for a limited period.
• Link to free trial: Please contact info@pace-xl.com to initiate a trial

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Alasdairpenman@pace-xl.com. Tell them what format you need. It will help if you say what assistive technology you use.