thoughtbot Limited
thoughtbot Cloud application Support & Maintenance
Support and maintenance for AWS/Azure cloud-based Ruby on Rails bespoke software products. thoughtbot + our network of service partners help ensure your application stays online, up to date, in the cloud, and serving your business. Following an initial code audit and recommendation, we move into monthly maintenance and infrastructure tasks.
Features
- Regularly upgrade Ruby on Rails and infrastructure
- Perform regular code audits and make improvements or recommendations.
- Automate security audits and update dependencies
- Maintain Dockerfiles / configurations for running services in containerized environment.
- Monitor running instances and error notifications and as needed.
- Provide ongoing support for questions about system functionality.
- Implement small bug fixes and feature requests.
- Maintain server infrastructure and intervene when not responding
- Maintain CI/CD pipeline for staging and production
Benefits
- Save over hiring a full time developer
- Maintain and strengthen your application
- Ensure consistent dependency upgrades for app stability
Pricing
£85 to £200 a unit an hour
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at kirsten@thoughtbot.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 8 5 2 8 2 8 5 4 0 4 3 3 7 6
Contact
thoughtbot Limited
Kirsten Hurley
Telephone: 0 20 3807 0560
Email: kirsten@thoughtbot.com
Planning
- Planning service
- Yes
- How the planning service works
- When considering migration of a software application or I.T. service to the cloud, thoughtbot will conduct a gap analysis between the existing installation and the planned cloud-based service. This will identify the migration activities that need to take place, typically including: update/replacement of code that cannot be run in the cloud; update/replacement of code that is out of date; refresh of the UX and user interfaces; integration with other applications/web services; implementation of security requirements for access and data; selection of the appropriate cloud environment and sizing of the required servers; architecture planning for failover, upscaling, disaster recovery; planning of backup services. Perform regular capacity planning and warn developers when resources are nearing capacity. Maintain CI/CD pipeline for staging and production environments. Maintain configuration for running services in a containerized environment.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Amazon Web Services (AWS)
- Microsoft Azure
Training
- Training service provided
- Yes
- How the training service works
- Working closely with our clients to understand their needs, our consultants offer a wealth of knowledge and experience. Whether you are looking to migrate to a completely new environment, we can provide the support necessary to ensure a rounded approach is taken. Cloud services are complex and it is crucial to consider the implications of actions for the duration of the process and product life. Our services include sharing learnings and best practices to level up your team, and we can offer full training of the service if necessary along with supporting media.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Amazon Web Services (AWS)
- Microsoft Azure
- Kubernetes
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our comprehensive setup and migration service supports your transition to cloud hosting or cloud software. We follow a proven multi-stage migration path that ensures safe migration with minimal disruption to operational services. We have a strong understanding of the technologies, suppliers, procurement routes, and challenges + lessons learned. We ensure these are identified as part of our migration strategy. We track risks, issues and dependencies and manage the various suppliers through the migration process, from setup to configuration and operational readiness review.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Amazon Web Services (AWS)
- Microsoft Azure
- Kubernetes
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We use a variety of tools like Code Climate to review the code quality, security, browser compatibility and load performance of cloud applications.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
We provide operational remote service support including initial triage, problem solving, and fault resolution. We will manage your suppliers in accordance with the agreed SLAs of their service and align our SLAs to theirs. We will meet regularly and record satisfaction levels so that we can track service improvements. We will take ownership of any issues and deliver a solution to the issues.
For clients that meet our prerequisites, we can provide full around the clock monitoring and support for their applications to make sure the applications are always available.
For clients that meet our prerequisites, we can provide full around the clock monitoring and support for their applications to make sure the applications are always available.
Service scope
- Service constraints
- Support is provided remotely
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We intervene on service alerts, outages, bugs, and all other issues affecting the reliable operation of client’s systems within 12 hours. For clients that meet our prerequisites, we can provide clients with 24x7 monitoring and support for to make sure their applications are always available.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- We intervene on service alerts, outages, bugs, and all other issues affecting the reliable operation of client’s systems within 12 hours. For clients that meet our prerequisites, we can provide clients with 24x7 monitoring and support for to make sure their applications are always available.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our team is actively looking for opportunities to partner with companies in the Green Tech Space. Most recently, we partnered with BeeODiversity, a Belgian startup committed to helping companies preserve biodiversity and reduce on-site pollution.Covid-19 recovery
thoughtbot primarily supported the architecture and implementation of the application (front and backend) as well as the creation of the corresponding APIs powering the new loan schemes. Given the amount of activity expected from the many businesses applying for loans, ensuring our product could scale to meet demand from the lending banks was essential.
In April 2021, thoughtbot moved on to supporting the rollout of the Recovery Loan Scheme, the successor to the three COVID-19 schemes. In all, the COVID-19 and RLS schemes have resulted in British Business Bank offering financial support to nearly 80% of the UK's SME market.
In parallel to our loan scheme and application development efforts, thoughtbot also supported a cloud migration from UK cloud to Azure. thoughtbot worked closely with BBB's operations partners to reconfigure the application and seamlessly migrate to the new Azure platform with minimal downtime and disruption.Tackling economic inequality
thoughtbot services enable companies and organizations to meet business goals including operating profitably or meeting other fiscal responsibilities, creating business growth, or improving efficiency. This in turn drives continued employment and growing employment opportunities with in the industry, geography, and/or supply chain.Equal opportunity
When working with our clients, we set out to be true partners. That means being proactive about asking questions, making recommendations, and raising concerns. Although our primary focus is building great software, how we do that and the relationships we grow along the way are greatly impacted by DEI. DEI best practices are another area we are happy to discuss, and through those honest conversations, we build mutual trust as a collective team.Wellbeing
One of our core values at thoughtbot is to do client work at a sustainable pace, which ultimately allows increased productivity, and a happier team. In addition to supporting the holistic well-being of the team through a variety of policies, our client work has been often focused well being. We have done work with many fitness, healthcare, and wellness clients. This includes UK-based clients Samaritans, Be Inspired, and Steel Warriors.
Pricing
- Price
- £85 to £200 a unit an hour
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at kirsten@thoughtbot.com.
Tell them what format you need. It will help if you say what assistive technology you use.