CDW LIMITED

CDW Microsoft 365 E5

Cloud Productivity & Security. Licensing suite for Office 365 Enterprise E5, Enterprise & Mobility Suite E5 and Windows 10 Enterprise E5. Includes controls supporting secure and governed AI use.

Features

• Office 365: Productivity, email, Teams, collaboration platform.
• Enterprise Mobility: MDM, cybersecurity solutions.
• Windows 10/11: Information protection, Windows Hello.
• Archive: Legal hold, data leakage protection.
• Compliance Tools: Rights management, information protection.
• Online Meetings: Web-conferencing, voice, video, phone system.
• Office applications: Word, Excel, PowerPoint, SharePoint.
• Compliance Support: Information protection, privacy, GDPR.
• Social Networking: Corporate, analytics, PowerBI.
• Data Security Posture Management for AI (DSPM for AI)

Benefits

• Office 365: Productivity, email, Teams, collaboration platform.
• Enterprise Mobility: MDM, cybersecurity solutions.
• Windows 10/11: Information protection, Windows Hello.
• Archive: Legal hold, data leakage protection.
• Compliance Tools: Rights management, information protection.
• Online Meetings: Web-conferencing, voice, video, PSTN.
• Cloud App Protection: Visibility, control, security.
• Office applications: Word, Excel, PowerPoint, SharePoint.
• Compliance Support: Information protection, privacy, GDPR.
• Corporate Networking: Social, analytics, PowerBI.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

485355530807035

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

About your service

• Service categories:

  Systems Infrastructure Software

  Endpoint management

  Output management

  • Device Management

  Client endpoint management

  • Unified Endpoint Management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft 365 Enterprise E3
• Cloud deployment model: Public cloud
• Service constraints: Azure subscription limits and quotas - https://learn.microsoft.com/en-us/azure/azure-resource-manager/management/azure-subscription-service-limits
• System requirements: Service selection dictates system requirements; consult online pages for details.

User support

• Email or online ticketing support: Yes
• Support response times: "The Initial Response Time varies with both the support plan and the Business Impact of the request (also known as Severity). For a breakdown of initial response times by several level and business impact, please visit https://azure.microsoft.com/en-us/support/plans/response/; Weekend support availability varies depending on your Azure support plan. For more information, please visit https://azure.microsoft.com/en-us/support/plans/ "
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We test all our services and support functions extensively with our customers and partner before release
• Onsite support: Yes, at extra cost
• Support levels: "Microsoft provides four (4) Azure support plan options, which includes varius levels of technical account management and cloud support engineering. The support options and cost include the following:; - BASIC (included for all Azure customers); - DEVELOPER ; - STANDARD ; - PROFESSIONAL DIRECT; - UNIFIED SUPPORT; For more information, vist https://azure.microsoft.com/en-us/support/plans/ and https://www.microsoft.com/en-us/unifiedsupport/overview"
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: "Microsoft provides all Azure customers with 24/7 self-help resources, including Microsoft Learn, Azure Portal how-to videos, documentation, and community support. For more information, visit:; - https://azure.microsoft.com/en-us/support; - https://learn.microsoft.com/en-us/azure/; - https://azure.microsoft.com/en-us/resources/videos/; - https://azure.microsoft.com/en-us/support/community/"
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All onboarding and offboarding information including guides and training is accessible at https://learn.microsoft.com/en-us/azure/?product=popular
• End-of-contract process: "Microsoft is governed by strict standards and follows specific processes for removing cloud customer data from systems under our control, overwriting storage resources before reuse, and purging or destroying decommissioned hardware. In our Online Service Terms, Microsoft contractually commits to specific processes when a customer leaves a cloud service or the subscription expires. This includes deleting customer data from systems under our control.; ; Please see Data Protection Addendum for full and up to date details about how Microsoft manages your data. https://www.microsoft.com/licensing/docs/view/Microsoft-Products-and-Services-Data-Protection-Addendum-DPA?lang=1"
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: "Desktop; Supports complete management of Azure services:; VM creation & configuration; Networking; Policies & RBAC; App Service deployment; Monitoring & Cost Management; ; Offers advanced tooling: Advisor, resource graphs, security center, templates (ARM/Bicep), and deep diagnostic views.; ; Mobile; Supports core operational tasks only, such as:; Start/stop/restart VMs, apps, and SQL; View alerts, performance, and service health; Receive push notifications for outages or threshold breaches; Access Azure Cloud Shell on the go; ; Does not support complex configuration (e.g., network design, policy creation, or ARM template deployment)."
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The Azure Portal is Microsoft’s central, web‑based interface for managing Azure resources—virtual machines, storage, networking, identity, governance, AI services, and more. It provides a unified UI for administration, monitoring, automation, cost management, and deployment across Azure environments.
• Accessibility standards: EN 301 549
• Accessibility testing: The Azure Portal is tested through multiple layers: CI/CD gates (linting, unit tests, accessibility checks), integration/E2E tests using Playwright/Selenium, and security reviews (SDL, SAST/DAST, penetration tests). Features roll out via flighted rings with feature flags for safe deployment. Performance, accessibility, and localization are validated continuously. Post-release, telemetry, anomaly detection, and Live Site reviews ensure reliability. Fault injection and RBAC edge-case tests verify resilience. Observability tools monitor health, enabling rapid rollback if issues arise. Overall, testing combines automation, staged rollout, and real-time monitoring to maintain security, usability, and performance across global Azure environments.
• API: Yes
• What users can and can't do using the API: Azure Resource Manager (ARM) API and Azure PowerShell let users create, modify, delete, and query Azure resources programmatically, just like the Azure Portal. They support automation, RBAC management, policy deployment, templates, and tagging. However, they cannot manipulate the Azure Portal UI, access portal-only preview features, or perform actions outside ARM’s control plane (e.g., interacting with VM guest OS, reading portal dashboards, or executing workloads). Both tools manage Azure resources—not the portal experience itself.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Azure services like VMs, VNets, Storage, App Services, and Azure AD can be customized for performance, security, and compliance. Users customize via the Azure Portal, CLI, PowerShell, ARM/Bicep templates, APIs, or Azure Policy. Customization includes settings like size, scaling, networking, access policies, and monitoring. Who can customize? It depends on RBAC roles: Owners (full control), Contributors (resource changes), Readers (view only), and custom roles. Global admins manage identity, while resource group owners handle scoped resources. Automation is possible through service principals and managed identities. This flexibility ensures tailored solutions for business and governance needs.

Scaling

• Independence of resources: Azure limits noisy‑neighbor impact through strict resource isolation and governance. The hypervisor guarantees dedicated CPU and memory slices per VM; platform services enforce per‑tenant quotas and throttling; auto‑scaling and load‑balancing spread load across infrastructure; and continuous monitoring detects and mitigates contention. Combined, these controls ensure one customer’s demand doesn’t degrade another’s performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics vary by service
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: "Key management via Azure Key Vault; Encryption models such as envelope encryption and customer‑managed keys; Defense‑in‑depth physical and logical protections throughout the datacenter and service stack"
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: "Microsoft is governed by strict standards and follows specific processes for removing cloud customer data from systems under our control, overwriting storage resources before reuse, and purging or destroying decommissioned hardware. In our Online Service Terms, Microsoft contractually commits to specific processes when a customer leaves a cloud service or the subscription expires. This includes deleting customer data from systems under our control.; ; Please see Data Protection Addendum for full and up to date details about how Microsoft manages your data. https://www.microsoft.com/licensing/docs/view/Microsoft-Products-and-Services-Data-Protection-Addendum-DPA?lang=1"
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • CSV
  • JSON
  • XML
  • Parquet
  • GZIP
  • BZIP2
  • FOCUS (FinOps Open Cost & Usage Specification)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • CSV, TSV, Delimited text
  • JSON
  • XML
  • Parquet
  • Avro
  • ORC
  • GZip, BZip2 (compression)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: ExpressRoute private connectivity, keeping traffic off the public internet.; MACsec (IEEE 802.1AE) encryption on ExpressRoute provider edges and across Microsoft’s backbone network.; Double encryption in transit (TLS + MACsec) for defense in depth.; Private Link, giving access to Azure PaaS services via private IPs in your VNet (no public exposure).; Service Endpoints, ensuring traffic to Azure services stays on the Azure backbone rather than the internet.; Internal datacenter-to-datacenter encryption, protecting all Azure east‑west traffic inside the cloud.; Zero Trust network validation, requiring continuous authentication and authorization for all connections.; DDoS protection+Threat detection, preventing interception, tampering, or disruption of in‑transit data.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: "Encryption at rest using AES‑256 across storage, disks, and databases.; Storage Service Encryption (SSE) enabled by default for all Azure Storage services.; Azure Disk Encryption using BitLocker (Windows) or dm‑crypt (Linux).; Transparent Data Encryption (TDE) for Azure SQL and managed databases.; Key management and HSM protection via Azure Key Vault.; Encryption in transit using enforced HTTPS/TLS 1.2+.; Private Endpoints to keep data on the Microsoft backbone, not the public internet.; VPN Gateway for encrypted tunnels between on‑prem and Azure.; ExpressRoute for private, non‑internet connectivity to Azure.; MACsec encryption for link-layer protection between Azure datacenters.

Availability and resilience

• Guaranteed availability: "Azure availability guarantees range from 95% to 99.99%, depending on:; ; Service type; Architecture (single instance vs. zone‑redundant); Storage redundancy configuration; Disk tier; ; The highest standard guarantee commonly offered is 99.99%, achieved when deploying VMs across multiple availability zones."
• Approach to resilience: Azure is designed to be resilient through distributed regions, Availability Zones, and redundant infrastructure, enabling workloads to withstand hardware, network, and datacenter failures. It incorporates fault isolation, multi‑region replication, and resilience-focused architectural patterns to maintain availability during disruptions. Azure’s Well‑Architected Framework emphasizes designing for resilience, recovery, and continuous operation so applications can detect, withstand, and recover from faults.
• Outage reporting: Azure reports outages through the public Azure Status page for broad, platform-wide incidents, providing a global view of service health. For personalized, subscription-specific issues, Azure Service Health delivers real-time notifications about service incidents, planned maintenance, and advisories via email, SMS, push notifications, or webhooks. Azure Service Health also shows impacted resources and updates until resolution.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Azure authenticates users through Microsoft Entra ID. When a user accesses the service, they are redirected to Entra ID, which verifies identity using methods such as passwordless sign‑in, MFA, certificates, or federated identity providers. Conditional Access policies may enforce requirements like MFA. Once authenticated, Entra ID issues a signed token, which the service validates before granting access based on the user’s permissions.
• Access restrictions in management interfaces and support channels: We restrict access to management interfaces and support channels using role‑based access control, ensuring only authorized personnel can perform administrative actions. Multi‑factor authentication, passwordless sign‑in, and Conditional Access policies enforce strong identity verification. Administrative endpoints are protected with network restrictions, logging, and continuous monitoring. Support channels require verified identity, limited privileged access, and follow least‑privilege and just‑in‑time access principles to minimize exposure.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: "ISO 27001 (Information Security Management); ISO 27701 (Privacy Information Management); ISO 27018 (Protection of Personally Identifiable Information in the cloud); FedRAMP (U.S. government cloud security); DoD IL5 (U.S. Department of Defense cloud requirements); HIPAA / HITRUST (Healthcare data protection); PCI DSS (Payment card data security); GDPR compliance mechanisms"
• Information security policies and processes: "ISO/IEC 27001 Information Security Management System (ISMS); ISO/IEC 27002 Security Controls; ISO/IEC 27018 (protection of personal data in the cloud); ISO/IEC 27701 (privacy information management); SOC 1, SOC 2, SOC 3 audited controls; NIST SP 800‑53 security and privacy controls; NIST Cybersecurity Framework (CSF) alignment; FedRAMP security assessment and continuous monitoring; PCI DSS processes for cardholder data protection; GDPR-compliant privacy and data protection processes; Azure Security Development Lifecycle (SDL); Azure Policy governance and compliance enforcement; Continuous monitoring, logging, and threat intelligence processes"
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Azure uses automated, auditable change management built on Azure Resource Manager. Changes are tracked through services like Microsoft.ChangeAnalysis, which records what changed, when, and by whom to detect configuration drift and support rapid incident resolution. Azure DevOps adds structured processes for identifying, reviewing, approving, and tracking changes using Agile best practices to minimise risk and ensure clear documentation and governance.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We maintain a continuous vulnerability‑management program that includes automated scanning, threat intelligence monitoring, and rigorous patch management. Identified vulnerabilities are assessed, prioritised by severity and business impact, and remediated within defined SLAs. Our process includes regular penetration testing, configuration baseline reviews, and monitoring for zero‑day threats. Remediation activities are tracked to completion, with verification to ensure fixes are effective. We follow secure‑engineering practices, maintain incident‑response integration, and undergo independent audits aligned with recognised standards to validate the effectiveness of our controls.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Azure protective monitoring involves continuously collecting, analysing, and correlating security signals across the cloud environment. It uses services like Azure Monitor, Defender for Cloud, Sentinel, and Activity Logs to detect anomalies, policy violations, and potential threats. Automated analytics identify suspicious behaviour, trigger alerts, and support incident response. Data is retained for auditing, investigation, and compliance, ensuring proactive detection and rapid mitigation of security risks.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Azure’s incident management process follows a structured lifecycle. Azure continuously monitors services to detect outages or security issues, then prioritises and analyses incidents to determine impact. Microsoft’s incident response teams isolate affected components, mitigate the issue, and restore normal operations. Throughout the event, Azure provides customer communications through the Service Health Dashboard. After resolution, Microsoft conducts post‑incident reviews to improve processes, strengthen detection, and prevent recurrence.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Joint Academic Network (JANET)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Azure users can start by creating an account at azure.microsoft.com and signing into the Azure Portal. Starting is free, and users are only charged if they choose to move to pay‑as‑you‑go or exceed free usage limits
• Link to free trial: https://azure.microsoft.com/en-us/pricing/purchase-options/azure-account

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 2%
• Over £5,000,001: 2.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Tuesday 15 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Friday 14 July 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Worldpay
• PCI DSS accreditation date: Tuesday 11 March 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 589cb06d-71a8-43f6-81a1-eda062104f56
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 4f861f6b-f0f0-44fa-a807-6049b0d9bfdc
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.