Transcend360 Group

Marketing Operations Management Solution

A marketing operations platform designed to radically improve the productivity of marketing/communications processes and teams. Allowing teams to work remotely, Manage the effectiveness of marketing/communications budgets and results. Solution includes workflow, budget management, asset management, online annotation, marketing/communications calendar and comprehensive analytics.

Features

• Online realtime marketing communications calendar
• Marketing workflow and approval management
• Integrated programmatic and agile workflow to manage marketing activities
• Digital asset management to manage and distribute assets
• Realtime collaboration and marketing document management
• Briefing management to capture marketing information consistently
• Marketing budget and cost management
• Online annotation and review and approval of marketing assets
• Marketing management dashboards providing holistic views of marketing operations
• Management of partner relationships

Benefits

• Provide marketing teams with visibility across all activities
• Provide insights on marketing efficiency and effectiveness in real time
• Improve the productivity of marketing teams through workflow automation
• Proactively manage budgets and control marketing costs
• Distribute marketing assets quickly and consistently
• Enable team members to collaborate on marketing activities remotely
• Ensure marketing activities are on brand and legally compliant

£499.99 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at billmarjot@transcend-360.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

485482408953758

Contact

Bill Marjot
+447787871174
billmarjot@transcend-360.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Partner relationship management; Online Annotation; Visual Design Intelligence (Predictive Eye Tracking)
• Cloud deployment model: Public cloud
• Service constraints: From time to time our service requires planned maintenance which may involve downtime. Any downtime is typically performed out of normal business hours. Any planned downtime is notified to customers ahead of time.
• System requirements: Supported Internet Browser client installed on local machines

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response SLA target is 2 hours on weekdays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our cloud platform comes with a standard level of technical support free of charge. Our standard support is 9am to 5pm UK time via an online support portal. Customers also have a nominated account manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Typically our systems are configured to client specific processes. As such, training is delivered as part of a project implementation recognising the specifics of the implementation. Our approach is to train the trainer so that internal staff can train broader communities themselves. We can also provide onsite/webex training at extra cost. User guides are delivered as part of the training process.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Transcend360 provide copies of data in CSV format.
• End-of-contract process: Clients are able to extract data themselves. Should Transcend360 be required to complete this work on behalf of the customer the cost is 2-4 days (£1,500 - £3,000) to provide data as a database extract (minimal data manipulation/ formatting). The system is also made available for 2 months after termination for data transfer.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Users can setup the API using Transcend360 services
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our Marketing Operations solution is configurable in a number of areas:; 1) Workflows - processes can be defined in line with the way you work; 2) Data - forms (e.g. briefing, campaign etc) can be customised inline with your data requirement; 3) Lookup values - can be configured; 4) Reports - reports can be customised to deliver relevant business intelligence; ; Most customisations are best completed by Transcend360 due to the frequency of changes. That said, regular process change variables can be configured in set-up to enable client self-management (for example, the financial limits for an approval)

Scaling

• Independence of resources: Software is set up by customer on shared hardware. The hardware can be scaled up to manage usage to meet SLAs and where appropriate, customers can be set up on separate infrastrucate to minimise their impact on other customers and other customers impact on them.

Analytics

• Service usage metrics: Yes
• Metrics types: 1) Login history; 2) Status change history; 3) Approval outcomes
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Via export functionality within the application.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Transcend360 will use commercially reasonable efforts to make the Transcend360 Cloud Services available with a Monthly Uptime Percentage of at least 99% during any calendar month (the “Availability Service Level”). In the event Transcend360 does not meet the Standard Availability Service Level (a “Service Level Failure”), Customer will be eligible to receive a Service Level Credit as described below.; ; Standard Service Level...; ; Monthly Uptime Percentage: Less than 99.9%
• Approach to resilience: Microsoft Azure Cloud Services are used to provide datacentre resilency which includes providing high level availabiliy as part of their SLA including multiple UK datacentres.
• Outage reporting: Planned and unplanned outages information is provided to our customers via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is granted to nonimated users as part of their user profile.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: The solution is designed using security engineering principles. These security-engineering principles will be applied to the entire lifecycle of the application via a systems development life cycle methodology that includes security considerations at all stages of the lifecycle.; ; The best practices as outlined in OWASP is followed with all developers and third party contractors required to have an overview of OWASP as it applies to the .NET framework and other techologies used.
• Information security policies and processes: Transcend360's Information Security Policy Document outlines the management's approach to Information Security including intent, management's goals and principles, standards and compliance requirements and the importance to protect the company's information assets as well as confidential member data and intellectual capital owned by the company. Everyone at Transcend360 is responsible for familiarising themselves with and complying with these policies.; ; Managers will perform spot checks to monitor user’s compliance with the organisation’s security policies, procedures, standards and requirements.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The process starts with Technical Documentation, which is driven as a result of the Business Specification. The next step is to create the test/unit test cases to cater for the enhancement. The enhancement is then developed and tested using regression/unit test scripts including security aspects. These results are captured and fed back and where required, addressed followed by subsequent re-testing until the enhancement meets its requiredments.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Patch Management process for operating systems and commercial software that will include once available and assessment of applicability and criticality of patches, effects of patches on existing applications and testing of patches before deployment. Depending on the severity of the vulnerability, patches are applied as quickly as practically possible or fitted into schedule maintenance window.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The solution utilises Microsoft Azure Application Gateway with WAF enabled. If there is an incident our standard incident resolution process is invoked.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are reported via online Customer Service Portal or email. Where applicable incidents can be reported directly to their Account Manager. In either case, incident resolution will follow our support process through to agreed outcome within SLA timescales. Depending on severity of incident, an incident be escalated to senior management.; ; The steps taken during the investigation and any subsequent changes are maintained in the Customer Service Portal which can be accessed by nonimated customer contacts. Where appropriate, customers will be contacted directly by their Account Manager

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Transcend360 is committed to fighting climate change and is doing the following:; - Building a culture of awareness within the company; - Encouraging energy saving initiatives; - Using cloud based solutions; - Choosing environmentally conscious vendors; - Reducing travel
• Covid-19 recovery:

  Covid-19 recovery

  We have all learnt from the Covid 19 - no more so than Transcend360. The 3 lessons we have taken are as follows:; ; 1) Plan and prepare for the next inevitable disruption. Renew Business Continuity Plans and implement a Pandemic Plan ; 2) Break down silos between resilience competencies and teams, and integrate them to coordinate the tactics, tools and technologies needed for an effective crisis response; 3) Build organisational resilience by establishing high-level resilience governance, revisiting and rethinking your crisis management structure and response strategy, and fostering a culture of resilience.
• Tackling economic inequality:

  Tackling economic inequality

  Transcend360 believes there should be economic equality between men and women. Our pay rates and salaries are driven by two dimensions (i) the role and (ii) level of experience.
• Equal opportunity:

  Equal opportunity

  Transcend360 is committed to encouraging equality, diversity and respect for all amongst our workforce and eliminating unlawful discrimination. This policy applies to all staff at all levels including employees, management, agency workers, and independent contractors.
• Wellbeing:

  Wellbeing

  Transcend360 is committed to the protection and promotion of the mental health and wellbeing of all staff.; ; Transcend360 shall continuously strive to improve the mental health environment and culture of the organisation by identifying, eliminating, or minimising all harmful processes, procedures and behaviours that may cause psychological harm or illness to its employees.; ; Transcend360 shall continuously strive, as far as is reasonably practicable, to promote mental health throughout the organisation by establishing and maintaining processes that enhance mental health and wellbeing.

Pricing

• Price: £499.99 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: What is included...; - initial online consultation to ascertain high level requirements; - provision of personalised sandbox environment; - walk through of sandbox system; ; What is not included...; - detailed 1 on 1 training; ; Time Period...; - Demo system provided free for 30 days

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at billmarjot@transcend-360.com. Tell them what format you need. It will help if you say what assistive technology you use.