FuturePaths

IT Service Management Architecture and Design

Design of service architectures, catalogues, value streams and ITSM processes that define how digital services are structured, governed and measured. The service creates clear service definitions, ownership and information flows, improving consistency, performance reporting, supplier integration and long term operational efficiency across cloud and hybrid environments.

Features

• Current state assessment of service definitions, processes and information flows
• Design of target service management architecture aligned to best practice
• Service catalogue structure and service ownership definition
• Value stream and workflow design across end to end services
• Governance and accountability model for service management
• Performance measures, reporting and service assurance framework
• Interfaces and dependencies across teams, suppliers and platforms
• Practical transition roadmap and design handover documentation

Benefits

• Creates clear and consistent service definitions and ownership
• Improves visibility of service performance and health
• Enables effective management of complex and multi supplier services
• Reduces duplication, ambiguity and operational friction
• Supports better reporting, decision making and assurance
• Improves scalability and long term operational efficiency
• Provides a strong foundation for tooling, automation and improvement
• Delivers architectures teams can adopt, operate and sustain

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@futurepaths.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

486472221062351

Contact

Tony Williams
07917776842
info@futurepaths.co.uk

About the service

• Service categories:
  • Cloud Support Services
    • Cloud Migration Planning
      • Capability analysis
        • Capability analysis
      • Cloud gap assessment
        • Cloud gap assessment
      • Architecture options analysis
        • Architecture options analysis

Service scope

• Service constraints: FuturePaths provides this service as an advisory and assessment engagement. It does not include operational service delivery, tool configuration or ongoing managed support. Delivery is primarily remote, with onsite working by agreement. Access to relevant service documentation, data and stakeholders is required to complete the assessment.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: This service is delivered as a fixed term consultancy engagement rather than an ongoing support service. During the engagement, clients have access to their assigned Senior Consultant and Executive sponsor via agreed project governance, meetings and email. There are no tiered support levels, SLAs or out of hours support for this service. Any additional support or follow on work is provided under a separate statement of work and priced using the FuturePaths SFIA aligned rate card.

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Pricing

• Discount for educational organisations: Yes

IT operations roles

IT service manager

Role level	UK Rate	Offshore Rate
IT service manager	£1,100.00

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@futurepaths.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.