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HUMA THERAPEUTICS LIMITED

Huma Virtual Care / Remote Patient Monitoring

Huma’s remote patient monitoring / virtual care platform connects patients and clinicians through a smartphone Patient App and a web-browser Clinician Portal. Care teams can increase capacity, safely monitor more patients, spot deterioration and deliver proactive care. Our disease-agnostic software-as-a-medical device platform holds EU MDR Class IIb certification.

Features

  • Highly configurable platform powering virtual care and remote patient monitoring
  • Capture information remotely including vital signs, symptoms and patient-reported outcomes
  • Award-winning smartphone app accessible on iOS and Android devices
  • Clinician portal accessible via web-browser with Generative AI capabilities
  • Library of configurable modules for primary, community and acute services
  • Dedicated, configurable App learn / education section enabling patient self-management
  • Telemedicine and messaging functionality to enhance engagement with patients
  • Device-agnostic, connect with Bluetooth devices or use standalone devices
  • Traffic-light thresholds/flags and biomarkers to identify deterioration and prioritise patients
  • Supports electronic health record integration with FHIR HL7 compliance

Benefits

  • Increase clinical capacity (~x2) evidenced through Huma NHS programmes
  • Earlier discharge (40% shorter stay seen using Huma technology)
  • Safely monitor patients at home avoiding unnecessary admissions/outpatient demand
  • Safely manage elective waitlists / support people wait-well and recover
  • >30% reduction in hospital admission and readmission
  • Improve patient outcomes (e.g. 3-4 times lower mortality rate)
  • Help spot deterioration earlier (88% at-risk patients had surgery prioritised)
  • Facilitates multi-disciplinary working across clinical teams and different care settings
  • Enhance patient self-management and understanding of their condition
  • Market-leading patient experience (NPS +71) and adherence rates (>90%)

Pricing

£20 to £50 a user a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at karanjit.aujla@huma.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 8 6 7 4 6 2 0 2 3 1 9 7 7 5

Contact

HUMA THERAPEUTICS LIMITED Karanjit Aujla
Telephone: +447783071855
Email: karanjit.aujla@huma.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
The Clinician Portal is accessible from any device via standard internet access and is compatible with the following web-browsers (most recent version and one previous version of each web-browser are supported): Chrome, Firefox, Safari, Opera, Electron and Microsoft Edge.

The Patient App is available on Android and iOS smartphones (device agnostic). The Huma Patient App is compatible with iOS 13 or above, and Android minimum 6 and maximum Android 12. (6.0). The Software Solution language is English (UK).
System requirements
  • Clinician Portal available on all major web-browsers
  • Patient App available on Android and iOS smartphones

User support

Email or online ticketing support
Email or online ticketing
Support response times
Ongoing support is provided via the support@huma.com and through our embedded conversation tool (powered by Intercom).

Huma’s resolution times are generally <2 hours for queries within working hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Huma undertakes web-chat testing with assistive technology users as part of it's compliance to WCAG 2.1 standards
Onsite support
Onsite support
Support levels
Huma provides both initial on-boarding support and readily available ongoing support via a Customer Success Team.

Onboarding support is provided from configuration of the platform until the tool is officially launched. The Huma Customer Success team will provide onboarding support via the following:
i) A bespoke implementation plan outlining the steps necessary to complete transition from platform configuration to providing access for go-live
ii) Customer success plan including clinical and non-clinical KPIs which have been pre-defined, and
iii) Product training to be completed by all relevant team members prior to being provided access to the Huma platform.

Ongoing and technical support is provided via the support@huma.com email address and through an embedded conversation tool within (powered by Intercom).

Huma’s resolution times are <2 hours for most queries.

Where on-site support is required, Huma will work with the organisation to agree the level of support and develop a suitable plan to meet requirements.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Huma provides both initial on-boarding support and readily available ongoing support via a remote Customer Success Team.

Onboarding support is provided from configuration of the platform until the tool is officially launched and access is provided to the clinical team. The Huma Customer Success team will provide onboarding support via the following:

i) Huma will present a bespoke implementation plan outlining the steps necessary to complete transition from platform configuration to providing access for go-live

ii) Customer success plan defined as per clinical and non-clinical KPIs which have been pre-defined, and
iii) Product training to be completed by all relevant team members prior to being provided access to the Huma platform.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
All data can be exported from the Clinician Portal at any time through the export feature.
End-of-contract process
At the end of a contract, Huma would work with the client to agree a full handover process.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The Patient App is available on Android and iOS devices.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Huma’s digital virtual care platform connects patients and clinical teams, facilitated by real-time visualisation of data, without recourse to face-to-face appointments. Huma’s technology comprises a smartphone Patient App (available on Android and iOS) and a web-browser based Clinician Portal.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Huma works with assistive technology users to complete interface testing as part of our compliance to WCAG 2.1 standards
API
Yes
What users can and can't do using the API
Huma provides both FHIR client and server schemes to support interoperability. The client sends a FHIR request to a REST endpoint for operations such as creating a resource, reading from the server, updating or deleting the resource.

The Huma FHIR server implements several parts of FHIR RESTful API and resources (patient, observation, etc.) which are pertinent to the Huma platform. Huma FHIR server provides:
Capabilities
Store resources
Search
Validation against a structured definition (profile)
Supports JSON and XML
Supports transactions and batches
SNOMED CT architecture
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Huma’s platform is highly configurable, enabling rapid development of different pathway or speciality applications. For example, it has been deployed to manage patients on cardiac and orthopaedic surgery waiting lists, to monitor people at home with acute respiratory diseases, and to support people with chronic disease such as type 2 diabetes and heart disease / heart failure in primary or community care settings. It provides a ‘one-stop shop’ for patients, avoiding multiple individual point solutions - and we are continually developing new data collection modules to support enhance remote monitoring capabilities.

Where customers require Huma to develop bespoke modules or services, we scope this during mobilisation and provide a timeline for delivery as part of our deployment plan. This could be supported through self-service functionality enabling care teams to build their own remote patient monitoring solutions, using our EU MDR Class IIb platform.

Scaling

Independence of resources
Huma's platform is cloud-based provided by UK based cloud partners (including Amazon, Google and Microsoft). The platform undergoes frequent load testing to ensure users aren't affected by the demands of other users.

Analytics

Service usage metrics
Yes
Metrics types
Huma's analytics platform provides insights into platform usage. Typical standard usage metrics that can be reported include, for example: number of user / patient registrations, number of active users / patients, time spent using the Clinician Portal, user / patient gender comparison, user / patient age comparison, usage per App data collection module. This data can be analysed over various time periods.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users can export all data directly from the Clinician Portal at any time.
Data export formats
  • CSV
  • Other
Other data export formats
JSON
Data import formats
Other
Other data import formats
  • Manual health data through Patient App
  • Through connected medical devices
  • Captured through the Smartphone (e.g. Heart Rate)
  • Passive collection through Smartphone HealthKit

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Target Uptime – subject to the exclusions set out below, Huma shall aim to make the Software Solution available 24 hours per day, 7 days per week, 365 days per Year at the below service availability levels.

Service Availability – 99%, measured on a Quarterly basis.

Exclusions
The following shall not be included in the calculation of service availability: (i) outages, disruption or downtime caused by the Client; (ii) a Force Majeure event; or (iii) Scheduled Downtime.

Reporting
Service levels will be reported every 6 months (the “Reporting Period”) from the date of first user onboarded onto the solution.

Service Credits are available when guaranteed levels of availability are not met.
Approach to resilience
The platform is hosted UK based cloud servers provided by either Amazon Web Services, Google Cloud or Microsoft Azure.

All data is backed-up and stored in line with national standards and policies. Our approach enables the service to use multiple servers in different locations if the is a outage / service disruption in one centre.
Outage reporting
Users are contacted through the Intercom service and service outages are reported on our platform status page.

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
All API's require the user to have authenticated
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
01-02-2021
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • CE mark (MHRA registration number CA013882)
  • NHS England Data Security and Protection Toolkit - Standards Exceeded
  • Information Commissioner registration (ZA078203)
  • ISO13485 certified

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
The information security policies and processes are all contained within the company Quality Management System and Technical Files. This includes the information security policies and processes that satisfy the requirements for the Information Governance Toolkit produced by the Department of Health (DH) and hosted by the Health and Social Care Information Centre (HSCIC). Huma's Quality Representative ensures that these policies and conveyed to the company. The Quality representative reports to Huma's Executive Leadership Team, including board-level person(s) responsible for service security. The processes include periodic audit, penetration testing - where appropriate, the results of these are reported to the Executive Leadership.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All configuration is managed in our source repository which gets reviewed and versioned prior to release
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Huma servers are patched monthly and we can deploy critical fixes within 12 hours after going through integration testing

We asses threats using various online resources
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Huma deploys various forms of integration tests which ensure the API is fit for purpose and can deploy fixes within 12 hours
Incident management type
Supplier-defined controls
Incident management approach
Huma follows a lightweight ITIL Incident management process

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Huma’s Environmental, Social, and Governance (ESG) framework is an executive-level programme and our board and staff are strongly committed to reducing carbon emissions across our business. We partner with Supercritical – a leading carbon removal platform to help accelerate our climate journey. Supercritical ranked Huma in the Top 100 UK companies leading the charge on climate change. Through this partnership we have established a number of initiatives to influence staff and suppliers to help us fight climate change, and contribute to supporting the NHS achieve its net zero target by 2045:

- Measuring climate impact and commitment to net zero by calculating reductions in carbon emissions across all business activities
- Improving our energy efficiency across the company
- Measuring impact on air and water pollution
- Being mindful and purposeful in our waste management practices
- Impact on biodiversity
- Limiting use of plastics

Covid-19 recovery

Huma has been supporting NHS recovery from COVID-19 by using our remote patient monitoring platform to release clinical capacity, prioritise waitlists and help patients pre/post operatively recover from surgery.

Tackling economic inequality

We are involved with a number of community partnerships to help tackle economic inequality. Our platform is helping democratise access to the NHS services by removing barriers for people to engage with their health (e.g. travel).

Equal opportunity

To create equal employment and training opportunities, particularly for people facing barriers to employment, we work in line with the Equality Act 2010. Ensuring equality throughout our operations, our employee handbook covers D&I. The handbook is applicable to all employees.

Wellbeing

Huma provides a number of wellbeing benefits to our staff, which are included in our Employee Handbook.

Pricing

Price
£20 to £50 a user a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at karanjit.aujla@huma.com. Tell them what format you need. It will help if you say what assistive technology you use.