Huma Virtual Care / Remote Patient Monitoring
Huma’s remote patient monitoring / virtual care platform connects patients and clinicians through a smartphone Patient App and a web-browser Clinician Portal. Care teams can increase capacity, safely monitor more patients, spot deterioration and deliver proactive care. Our disease-agnostic software-as-a-medical device platform holds EU MDR Class IIb certification.
Features
- Highly configurable platform powering virtual care and remote patient monitoring
- Capture information remotely including vital signs, symptoms and patient-reported outcomes
- Award-winning smartphone app accessible on iOS and Android devices
- Clinician portal accessible via web-browser with Generative AI capabilities
- Library of configurable modules for primary, community and acute services
- Dedicated, configurable App learn / education section enabling patient self-management
- Telemedicine and messaging functionality to enhance engagement with patients
- Device-agnostic, connect with Bluetooth devices or use standalone devices
- Traffic-light thresholds/flags and biomarkers to identify deterioration and prioritise patients
- Supports electronic health record integration with FHIR HL7 compliance
Benefits
- Increase clinical capacity (~x2) evidenced through Huma NHS programmes
- Earlier discharge (40% shorter stay seen using Huma technology)
- Safely monitor patients at home avoiding unnecessary admissions/outpatient demand
- Safely manage elective waitlists / support people wait-well and recover
- >30% reduction in hospital admission and readmission
- Improve patient outcomes (e.g. 3-4 times lower mortality rate)
- Help spot deterioration earlier (88% at-risk patients had surgery prioritised)
- Facilitates multi-disciplinary working across clinical teams and different care settings
- Enhance patient self-management and understanding of their condition
- Market-leading patient experience (NPS +71) and adherence rates (>90%)
Pricing
£20 to £50 a user a year
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
4 8 6 7 4 6 2 0 2 3 1 9 7 7 5
Contact
HUMA THERAPEUTICS LIMITED
Karanjit Aujla
Telephone: +447783071855
Email: karanjit.aujla@huma.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
-
The Clinician Portal is accessible from any device via standard internet access and is compatible with the following web-browsers (most recent version and one previous version of each web-browser are supported): Chrome, Firefox, Safari, Opera, Electron and Microsoft Edge.
The Patient App is available on Android and iOS smartphones (device agnostic). The Huma Patient App is compatible with iOS 13 or above, and Android minimum 6 and maximum Android 12. (6.0). The Software Solution language is English (UK). - System requirements
-
- Clinician Portal available on all major web-browsers
- Patient App available on Android and iOS smartphones
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Ongoing support is provided via the support@huma.com and through our embedded conversation tool (powered by Intercom).
Huma’s resolution times are generally <2 hours for queries within working hours. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- Huma undertakes web-chat testing with assistive technology users as part of it's compliance to WCAG 2.1 standards
- Onsite support
- Onsite support
- Support levels
-
Huma provides both initial on-boarding support and readily available ongoing support via a Customer Success Team.
Onboarding support is provided from configuration of the platform until the tool is officially launched. The Huma Customer Success team will provide onboarding support via the following:
i) A bespoke implementation plan outlining the steps necessary to complete transition from platform configuration to providing access for go-live
ii) Customer success plan including clinical and non-clinical KPIs which have been pre-defined, and
iii) Product training to be completed by all relevant team members prior to being provided access to the Huma platform.
Ongoing and technical support is provided via the support@huma.com email address and through an embedded conversation tool within (powered by Intercom).
Huma’s resolution times are <2 hours for most queries.
Where on-site support is required, Huma will work with the organisation to agree the level of support and develop a suitable plan to meet requirements. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Huma provides both initial on-boarding support and readily available ongoing support via a remote Customer Success Team.
Onboarding support is provided from configuration of the platform until the tool is officially launched and access is provided to the clinical team. The Huma Customer Success team will provide onboarding support via the following:
i) Huma will present a bespoke implementation plan outlining the steps necessary to complete transition from platform configuration to providing access for go-live
ii) Customer success plan defined as per clinical and non-clinical KPIs which have been pre-defined, and
iii) Product training to be completed by all relevant team members prior to being provided access to the Huma platform. - Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- All data can be exported from the Clinician Portal at any time through the export feature.
- End-of-contract process
- At the end of a contract, Huma would work with the client to agree a full handover process.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The Patient App is available on Android and iOS devices.
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- Huma’s digital virtual care platform connects patients and clinical teams, facilitated by real-time visualisation of data, without recourse to face-to-face appointments. Huma’s technology comprises a smartphone Patient App (available on Android and iOS) and a web-browser based Clinician Portal.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- Huma works with assistive technology users to complete interface testing as part of our compliance to WCAG 2.1 standards
- API
- Yes
- What users can and can't do using the API
-
Huma provides both FHIR client and server schemes to support interoperability. The client sends a FHIR request to a REST endpoint for operations such as creating a resource, reading from the server, updating or deleting the resource.
The Huma FHIR server implements several parts of FHIR RESTful API and resources (patient, observation, etc.) which are pertinent to the Huma platform. Huma FHIR server provides:
Capabilities
Store resources
Search
Validation against a structured definition (profile)
Supports JSON and XML
Supports transactions and batches
SNOMED CT architecture - API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Huma’s platform is highly configurable, enabling rapid development of different pathway or speciality applications. For example, it has been deployed to manage patients on cardiac and orthopaedic surgery waiting lists, to monitor people at home with acute respiratory diseases, and to support people with chronic disease such as type 2 diabetes and heart disease / heart failure in primary or community care settings. It provides a ‘one-stop shop’ for patients, avoiding multiple individual point solutions - and we are continually developing new data collection modules to support enhance remote monitoring capabilities.
Where customers require Huma to develop bespoke modules or services, we scope this during mobilisation and provide a timeline for delivery as part of our deployment plan. This could be supported through self-service functionality enabling care teams to build their own remote patient monitoring solutions, using our EU MDR Class IIb platform.
Scaling
- Independence of resources
- Huma's platform is cloud-based provided by UK based cloud partners (including Amazon, Google and Microsoft). The platform undergoes frequent load testing to ensure users aren't affected by the demands of other users.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Huma's analytics platform provides insights into platform usage. Typical standard usage metrics that can be reported include, for example: number of user / patient registrations, number of active users / patients, time spent using the Clinician Portal, user / patient gender comparison, user / patient age comparison, usage per App data collection module. This data can be analysed over various time periods.
- Reporting types
-
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- No
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Users can export all data directly from the Clinician Portal at any time.
- Data export formats
-
- CSV
- Other
- Other data export formats
- JSON
- Data import formats
- Other
- Other data import formats
-
- Manual health data through Patient App
- Through connected medical devices
- Captured through the Smartphone (e.g. Heart Rate)
- Passive collection through Smartphone HealthKit
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
Target Uptime – subject to the exclusions set out below, Huma shall aim to make the Software Solution available 24 hours per day, 7 days per week, 365 days per Year at the below service availability levels.
Service Availability – 99%, measured on a Quarterly basis.
Exclusions
The following shall not be included in the calculation of service availability: (i) outages, disruption or downtime caused by the Client; (ii) a Force Majeure event; or (iii) Scheduled Downtime.
Reporting
Service levels will be reported every 6 months (the “Reporting Period”) from the date of first user onboarded onto the solution.
Service Credits are available when guaranteed levels of availability are not met. - Approach to resilience
-
The platform is hosted UK based cloud servers provided by either Amazon Web Services, Google Cloud or Microsoft Azure.
All data is backed-up and stored in line with national standards and policies. Our approach enables the service to use multiple servers in different locations if the is a outage / service disruption in one centre. - Outage reporting
- Users are contacted through the Intercom service and service outages are reported on our platform status page.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- 2-factor authentication
- Access restrictions in management interfaces and support channels
- All API's require the user to have authenticated
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- 2-factor authentication
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 01-02-2021
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- CE mark (MHRA registration number CA013882)
- NHS England Data Security and Protection Toolkit - Standards Exceeded
- Information Commissioner registration (ZA078203)
- ISO13485 certified
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- The information security policies and processes are all contained within the company Quality Management System and Technical Files. This includes the information security policies and processes that satisfy the requirements for the Information Governance Toolkit produced by the Department of Health (DH) and hosted by the Health and Social Care Information Centre (HSCIC). Huma's Quality Representative ensures that these policies and conveyed to the company. The Quality representative reports to Huma's Executive Leadership Team, including board-level person(s) responsible for service security. The processes include periodic audit, penetration testing - where appropriate, the results of these are reported to the Executive Leadership.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- All configuration is managed in our source repository which gets reviewed and versioned prior to release
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
Huma servers are patched monthly and we can deploy critical fixes within 12 hours after going through integration testing
We asses threats using various online resources - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Huma deploys various forms of integration tests which ensure the API is fit for purpose and can deploy fixes within 12 hours
- Incident management type
- Supplier-defined controls
- Incident management approach
- Huma follows a lightweight ITIL Incident management process
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Huma’s Environmental, Social, and Governance (ESG) framework is an executive-level programme and our board and staff are strongly committed to reducing carbon emissions across our business. We partner with Supercritical – a leading carbon removal platform to help accelerate our climate journey. Supercritical ranked Huma in the Top 100 UK companies leading the charge on climate change. Through this partnership we have established a number of initiatives to influence staff and suppliers to help us fight climate change, and contribute to supporting the NHS achieve its net zero target by 2045:
- Measuring climate impact and commitment to net zero by calculating reductions in carbon emissions across all business activities
- Improving our energy efficiency across the company
- Measuring impact on air and water pollution
- Being mindful and purposeful in our waste management practices
- Impact on biodiversity
- Limiting use of plasticsCovid-19 recovery
Huma has been supporting NHS recovery from COVID-19 by using our remote patient monitoring platform to release clinical capacity, prioritise waitlists and help patients pre/post operatively recover from surgery.Tackling economic inequality
We are involved with a number of community partnerships to help tackle economic inequality. Our platform is helping democratise access to the NHS services by removing barriers for people to engage with their health (e.g. travel).Equal opportunity
To create equal employment and training opportunities, particularly for people facing barriers to employment, we work in line with the Equality Act 2010. Ensuring equality throughout our operations, our employee handbook covers D&I. The handbook is applicable to all employees.Wellbeing
Huma provides a number of wellbeing benefits to our staff, which are included in our Employee Handbook.
Pricing
- Price
- £20 to £50 a user a year
- Discount for educational organisations
- No
- Free trial available
- No