CDW Limited

CDW Informatica Cloud Data Integration – Intelligent Data Management Cloud (IDMC)

Intelligent Data Management Cloud (IDMC) provides cloud-native and AI-powered data management capabilities. Built on a modern, elastic, serverless microservices architecture that connects data consumers to the data sources they need. IDMC is the most complete iPaaS platform you will ever need for cloud-native data management, supporting multi-Cloud and multi-hybrid environments.

Features

• Data Integration to ingest, transform and integrate (ETL/ELT) data workloads
• Low-code / No-code design / development environment
• Mass ingestion wizards for loading databases, applications, files, streaming data
• Data quality to profile, cleanse, standardise and enrich data
• API application integration for realtime event-driven business process orchestration
• AI-powered auto-scaling of big data compute resources and recommendation engine
• Master Data Management (MDM) to create single source of truth
• Data catalog to quickly find, access and understand enterprise data
• Data governance and marketplace to enable compliance and broader consumption
• 200+ application, database, warehouse, lake, storage, messaging, web service connectors.

Benefits

• Accelerate migration and modernisation of on-premise workloads to Cloud
• Deliver rich 360-degree business views to improve and optimise experiences.
• Democratize secure, governed and high-quality data across the organization.
• Transition from reactive, tactical to proactive and strategic data management.
• Operationalize AI into business processes to eliminate data silo fragmentation.
• Automated platform for faster time to market and lower TCO.
• Enable citizen integrators to build Enterprise-Scale Integrations without coding
• Empower analysts, data scientists, stewards to proactively engage with data
• Streamlined DevOps and DataOps with serverless deployment for lower TCO
• Easily connect to databases, data lakes, on-premises and SaaS apps.

£74,999 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

487065309240166

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Each of the services within the Informatica Intelligent Data Management Cloud (IDMC) platform can be offered standalone e.g. for Data Integration, API & Application Integration, Data Quality, Master Data Management, Data Masking and Data Governance, Data Catalog & Marketplace.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Cloud services are upgraded in both major and minor release cycles. Major releases are provided 3-4 times per year and, scheduled 6 weeks in advance to take place on weekends. Typically, started workloads will continue to execute during the upgrade cycle, although the web user interface may be unavilable for a few hours during the upgrade itself. Other, minor releases containing bug fixes and minor updates to the service are of minimal impact and occur midweek and after hours.
• System requirements: Some integration services require agent installed on Windows or Linux.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The Premium Success support program is tailored for small/medium enterprises needing response times for business-critical implementations. The Premium Success support program provides unlimited access to Informatica's support services, Global Customer Support, during business hours - Monday to Friday 09:00 to 17:30 (excluding public/bank holidays).; Response times: Priority 1 - 2 hours, Priority 2-4 hours, Priority 3 - 8 hours. In addition, where Data Privacy Management is part of the solution then mission critical support is applied for these elements, with P1 - 30 Minutes, P2 - 2 Hours and 24x7 follow the sun support and weekend support via telephone.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Informatica follows WCAG 2.0 guidelines.
• Web chat accessibility testing: None completed.
• Onsite support: No
• Support levels: Customer success is critical in our data-driven and customer-centric world. At Informatica, one of our core values is to “Think Customer First”. The success offerings are designed to reflect this ethos. The success framework has three offerings;1) Basic Success. This is included with your subscription service. You benefit from a self-service, flexible approach including our online knowledgebase, moderated forums, and webinars, basic 8x5 assisted; support, and introductory courses from the new Informatica Success Portal.; 2) Premium Success. At 20% of overall license cost, you get advanced support services and enhanced adoption resources to help with business-critical deployments. You benefit from 24x7 P1 support, advanced assisted support, access to the Success Portal and a single pass to Informatica Learning Library, selected adoption services, and customer success services. 3) Signature Success. This is an invitation only offering at same cost of premium success and with our highest level of customer success services to accelerate success for mission-critical deployments. Select customers can experience strategic enhanced support, tailored customer success and adoption services including 24x7 global support, proactive support services, scheduled consults with a subject matter expert (SME), access to emergency response teams, adoption services, customer success services, and an Informatica University MasterPass subscription.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Informatica offers a wide variety of training environments to meet your needs, including instructor-led courses at Informatica Training centres, onsite at your location, virtual classroom, and web-based self-study courses:; - Free online training is available at the Informatica Success Portal which provides a training path from getting started to more complex subjects such as cloud analytics and provides access to best practice documents.; - Informatica Global Education Services offers public courses for all our products. Instructor-led training provides students with lectures, hands-on labs and demonstrations to match job role requirements and to prepare students to become Informatica certified. Intensive, role-based training is conducted in fully equipped, world class Informatica Training centres worldwide.; - Onsite training courses are designed to meet your specific business needs and requirements.; - The Informatica Virtual Academy (IVA) offers scheduled instructor-led, interactive training classes through Webcasts. IVA delivers standard course material, with hands-on labs and instructor interaction, directly to the desktop. Sessions are scheduled frequently and at different times of the day, allowing you to pick the times that are most convenient to you.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Inside user interface - popup help.
• End-of-contract data extraction: All customer data can be exported from the environment at any stage, including when the contract ends.; All user data hosted by Informatica can be completely purged when the contract ends.
• End-of-contract process: The customer's licenses on the organisation to access the service are removed and no users can access the application.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Informatica offers an easy-to-use, web-based interface that is designed for business users and IT functions alike e.g. system integrators, developers, citizen integrators, data analysts and data stewards. The user interface design provides a consistent look and feel across all the solutions and services.
• Accessibility standards: None or don’t know
• Description of accessibility: The service is available via a web browser and as such leverages the accessibility features of the browser and within the user's desktop operating system.
• Accessibility testing: None completed.
• API: Yes
• What users can and can't do using the API: Integration and API services, as well as monitoring services are exposed over the REST API. All users with access to the tool, will also have access to the API.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Services which provide virtualized operational environments to customers ensure that customer tenants are segregated via security management processes/controls and prevent users and customers accessing resources not assigned to them.; ; Informatica continuously monitors service usage to project infrastructure needs to support availability commitments/requirements. Informatica maintains a capacity planning model to assess infrastructure usage and demands at-least monthly, and usually more frequently. The Informatica capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements.; ; The secure agent(s) themselves are dedicated runtime components within the customer's own control and sized accordingly.

Analytics

• Service usage metrics: Yes
• Metrics types: The Operational Insights service offers several dashboards and visualisations to quickly assess the status and usage of your running services and deployed assets and take appropriate corrective actions as necessary. For example, you can view analytics related to running and completed jobs, API calls, processes, connections, and licensing consumption.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Informatica

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data is exported by using the built-in export capabiltiies from within the UI. Users can select from available output formats and also select which available data they wish to export.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: All data transmission can be via HTTPs. Further, other security models are offered for the different connectors provided when connecting and moving data between different systems.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Within the solution, the various microservices communicate via HTTPS. Further, the specific connectors provide security models consistent with the SaaS applications, databases, web services and other application / data sources they are connecting to.

Availability and resilience

• Guaranteed availability: The Cloud Service will be Available to You 24/365 days per year, 99.50% of the time on a calendar month basis, excluding unavailability due to scheduled maintenance and upgrades and other reasons noted in our Service Level Commitment https://www.informatica.com/content/dam/informatica-com/en/docs/legal/service-level-commitment.pdf.; ; Availability means that the Cloud Service is available for access and Cloud Service response time performance allows for commercially reasonable use of the Cloud Service. Availability is measured at the point where the Cloud Service is made available to the Internet from Informatica’s global data centers.; ; Our entire liability and Your exclusive remedies for any deviation of a Cloud Service from the Service Level Commitment (“Deviation”) are set forth below.; ; Availability for calendar month : Credit for Deviation; 99.5%–100%: None; 98%–99.49% (Minor Deviation): 5% of monthly fees for the Cloud Service; Below 98.0% (Major Deviation): 10% of monthly fees for the Cloud Service; ; You must request a credit by opening a case in accordance with the Global Customer Support Guide published at https://network.informatica.com/docs/DOC3015 within five business days after the end of the calendar month of the Deviation.; ; Informatica Operational Insights, Informatica Discovery IQ, non-production Cloud Services environments and no-charge Cloud Services are not eligible for credits or other remedies above.
• Approach to resilience: Information available on request under a Non Disclosure Agreement (NDA).
• Outage reporting: Informatica maintains a dashboard / portal that contains an audit trail of outages and maintenance windows for SaaS services which can be found at https://status.informatica.com . Further, you can subscribe to receive email notifications with updates on planned and unplanned outages and when these incidents are resolved. There are also Root Cause Analyses (RCA) available at: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud-rca.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: The Access Control Policy ensures identities are only accessible based on rules of least privilege, and to users explicitly defined as business necessary. Access controls are based on the principle of “default-deny”. ; Informatica Cloud supports Role based access, SAML delegation for purpose of authentication and SSO. Active Directory and LDAP are supported as a part of the SAML identity delegation.; Two Factor Authentication option is accomplished using trusted IP ranges.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Informatica aligns its ISMS to the ISO27001 standard, and controls defined in the ISO 27002 standard are included in Informatica’s associated policies and procedures. For select Cloud Services, Informatica annually receives third-party audits for compliance with AICPA SOC2 Type 2, SOC3, U.S. HIPAA, including as amended by the HITECH.
• Information security policies and processes: Informatica has implemented and maintained a catalog of ISO-aligned and management-approved Information Security policies that are internally published, distributed, and reviewed on an annual cadence (at a minimum) or as necessary to ensure adherence to applicable regulatory/contractual obligations observed by Informatica and/or industry best practices. All such policies are managed by the Global Security Office and are formally reviewed and approved by Senior Leadership. Informatica’s Security Governance Policy for example includes a definition of security as well as Management’s intent to support information security and is owned by Informatica’s VP/CISO. Every Information Security related policy Informatica implements is applicable to all personnel with access (or potential access) to Informatica connected information systems and physical locations including (but not limited to) employees, contractors, consultants, partners, and third-party suppliers. Changes, risks, or nonconformities to Informatica’s security policies are formally documented and reported to Senior Management - and corrective actions are implemented and tracked accordingly.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: A Configuration Management program is in place.Minimum security configuration hardening standards are established for each standard system classification.Additional configuration restrictions or increased hardening standards are made based on higher data classification levels of information stored on or processed through these systems.Informatica's documented Change Management Policy includes formal operations for the request/review/approval of changes.Prior to implementing changes to information systems, the potential impact of such changes on privacy, confidentiality, security, integrity of data is assessed, and it is determined whether such changes are consistent with Informatica's information security program.Changes are communicated to all relevant users and rollback procedures/logs are in place.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Informatica constantly scans its environment for recent publicized vulnerabilities that could affect its product offering to customers. Comprehensive vulnerability scans are performed monthly. All critical and high vulnerabilities are patched within 30 days, mediums and lows are patched as needed.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Informatica employs SIEM products in its environments to collect and retain information security related logs. These include user activities, administrator activities, and any actions that signal an anomaly or exception (such as rejected system access attempts, changes to system configuration or privileges, etc.) Each application and network devices are configured to send logs to centralized log aggregation and correlation tool. Logs are correlated between multiple apps and devices. Security Dashboards are created and monitored by the Security Operation Center 24x7.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Informatica defines an Incident response plan to address any emergency incident, including any unplanned interruption or reduction in the quality of services rendered to customers. Incident Response procedures are used to drive the IR process, and those procedures include guidance for involving other internal participants when needed. In the event of a confirmed security incident, Informatica GCS (Global Customer Support) will notify customers within an agreed upon SLA timeframe.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  As an IT Software and Services provider, our climate-related focus is on the buildings we own and datacenters that we lease. We utilise a variety of state-of-the-art technologies to reduce our power consumption and to maintain efficient environmental controls in the buildings that we own, including motion-based sensors for LED lighting activation and programmable temperature controls. In December 2021, we installed 3M Prestige 70 window tint to reduce the solar heat load on the Redwood City HQ buildings, which reduces Infrared light by 97% and total solar energy absorption by 50%. We also replaced HVAC, boiler systems and server room fan controllers with more energy efficiency systems to further reduce energy consumption. Our Energy at Redwood City HQ buildings are using Peninsula Clean energy ECOPlus plan for energy. This energy is at least 50% renewable, and it is also 100% carbon-free. Most of our facilities around the world are leased, and when selecting office space, we focus on ensuring that a) facilities meet our operational needs, and b) that those suppliers effectively manage the impact on the environment as it related to energy use and waste disposal. ; ; Our regular vendor assessments include a review of higher-risk suppliers, particularly for our leased datacenters. We evaluate datacenter vendors for proper limiting of loss – either to getting power to our equipment or cooling our equipment. This includes hot and cold aisle separation, efficient cooling systems, and consistent monitoring of hot spots through Infrared scanning. Vendors that have ISO 14001 certification are given preference. ; ; We have a project in place to report under the Sustainability Accounting Standards Board (SASB) standard for IT Software and Services providers and to assess our Scope 1 and 2 Greenhouse Gas (GHG) emissions, and to use that information in a sustainability report that we will publish in 2023.
• Covid-19 recovery:

  Covid-19 recovery

  Informatica was able to pivot within days to facilitate work from home for all workers at the beginning of the pandemic in 2020. And from the beginning employee safety and wellness were the primary factors that drove our strategy; we have consistently erred on the side of caution. We created ”Living and Working Well” pages on our Intranet to provide a central location for all relevant information. We defined and communicated the “4 C’s” of working from home to ensure that the company continued to meet and, in some cases, exceed our goals for the year: ; ; Communication: Ability to exchange information between customers, team(s), and stakeholders ; ; Collaboration: Coordinate tasks to accomplish team goals ; ; Culture: Sense of shared purpose, values, and expectations ; ; Care: Taking proper care of your personal, social, and emotional needs ; ; The information employees needed to find in order to stay safe and healthy is located on our Intranet and regular highlights are provided to all workers through weekly email messages. Easy access to Informatica’s policies on office reopening plans, work-from-home-related expenses, travel rules, health information, etc. were all updated on a regular basis over time. ; ; Based on employee feedback, we recognized that our teams are eager to re-connect with each other when it is safe to do so. Going forward, vaccinated employees residing near offices that are in Pilot mode are able to meet in person if local health restrictions allow. The number of offices that meet these criteria continues to increase and nearly all are now open with limited capacity; our strategy is to remain in hybrid mode going forward.
• Tackling economic inequality:

  Tackling economic inequality

  One of Informatica’s corporate values is Aspire and Innovate. This relates to the products and services we provide for our customers as well as to how we work in terms of work processes and career development. We are reminded to innovate through curiosity and learning continuously and fearlessly in all that we do. ; ; At Informatica, we are committed to the professional development of all staff members. We have many resources available to help individuals grow skills and advance in their career; unleashing worker potential begins with self-understanding, conversation, and action planning. The primary tool on Informatica’s Career Development Intranet page is a Career Development Plan template that provides tips and guidance for workers to develop their own plans. U sing the job aids and tutorials located in the Career Development Resources microsite, managers and employees can understand their roles and responsibilities as they relate to Informatica’s climbing wall philosophy of career development. ; ; Continuous learning is an essential component of any personal, career, or professional development plan. In response to feedback from employees and managers, we offer a variety of online, instructor-led, and Zoom learning opportunities. 14 Instructor-led courses are available for online learning, in addition to the Employee Training and Events Calendar which is regularly updated to show all current offerings. Workers also have access to LinkedIn learning and Coursera, which features Informatica-curated collections and thousands of the highest-quality online courses, specializations, and guided projects in the world for online learning opportunities. Over 5,100 employees engaged with career training at Informatica in 2021, for a total of 32, 293 training hours completed.
• Equal opportunity:

  Equal opportunity

  Our Inclusion, Diversity, Equality and Belonging (IDEB) program is supported by our board of directors, CEO, and executive management. This is a journey together to constantly build an empathetic and inclusive environment. We view this as a daily commitment by each employee and partner to actively look for ways to incorporate our IDEB values in every aspect of our work. ; ; Our IDEB Steering Committee drives our IDEB goals and strategies throughout the Company. We have internal Communities of Belonging that champion continual positive change in specific functions and localities, as well as cross-functional Employee Inclusion Groups that are dedicated to the realisation of our IDEB goals and outcomes. Progress is reported to the Company’s executive committee and board of directors. The gender diversity of our board of directors, 30% women, reflects the value we place on a diversity of backgrounds and experiences at every level. ; ; New employees learn about IDEB and its importance to our culture and the role that each employee plays from day one. Newsletters help reinforce and sustain progress in maintaining our IDEB values. We also have monthly Awareness, Allyship and Action forums where employees across all functions and geographies create safe spaces to talk about a variety of pertinent subjects at work and outside of work. Our regular cultural celebrations are highly visible in the Company and are an important source for the appreciation of our differences and for learning about each other. ; ; In 2021 we achieved the UK CyberEssentials certification which has recently been renewed. We also received the FedRAMP Moderate Authority to Operate Letter from Department of State and Texas-RAMP certification from the State of Texas. We renew our SOC 2 and HIPAA compliance certifications annually for our Cloud products. Details can be found on our Platform Trust internet page.
• Wellbeing:

  Wellbeing

  Informatica’s philosophy is that a healthy level of productivity starts with taking care of our basic needs: safety, well-being, environment, and workflow. Ten Spot (a source for exclusive services, social experiences, and unlimited benefits to make every day a ten!) was made available as a resource for all workers that brings real work-life balance, through virtual wellness and engagement experiences that make it easy to hang with your team, boost your mood, and build healthy habits. The platform is available to all workers 24/7 whether working from home or on the go. Many additional benefit and wellness resources were made available to all workers on our Global Benefits and Wellness Intranet pages. ; ; In 2020 the company supported individual employee efforts to provide support, equipment and funding for local efforts where the situation was most dire; especially at several of our locations in India where ventilators were procured and supplied to local hospitals. ; ; In support of a local outreach called “Kids Against Hunger”, Informatica workers rolled up their sleeves and collectively packed 10,800 meals for Ukrainian refugees. These meals were airlifted on March 4th and distributed on March 5th, to refugees in cities along the Ukraine border.

Pricing

• Price: £74,999 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Trials can be started at the following link : https://www.informatica.com/trials.html; ; The trial period is 30 days; ; Terms and Conditions for the Trial can be found at : https://www.informatica.com/content/dam/informatica-com/en/docs/legal/cloud-evaluation-agreement.pdf
• Link to free trial: https://www.informatica.com/trials.html

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.