Black Rainbow Ltd
Black Rainbow cloud support services
Deploy and manage NIMBUS cloud application and ongoing service management.
Features
- Requirements consultation and validation
- Technical architecture design and implementation
- Security risk management
- System configuration support
- Training and enablement
- Systems and tool integration
- Service and support desk
- Data migration support
- Cloud application performance management
Benefits
- Rapid deployment
- Immediate operational gains and efficiencies
- Infrastructure performance management
- Multi-team collaboration
- Full auditability
- Integrated modules
- Custom simple configuration
- Custom simple workflow building
- Real time management reporting
- Resource and Asset optimization
Pricing
£750 to £2,400 a unit
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ops@blackrainbow.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 8 7 0 8 6 8 0 8 9 1 7 1 6 1
Contact
Black Rainbow Ltd
ops@blackrainbow.com
Telephone: +353872335214
Email: ops@blackrainbow.com
Planning
- Planning service
- Yes
- How the planning service works
- Black Rainbow work with customers through all stages of planning and deployment from cloud readiness assessment through to on-going monitoring and support.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Black Rainbow product offerings (e.g. NIMBUS) on multiple cloud platforms
- Other select services
Training
- Training service provided
- Yes
- How the training service works
- Black Rainbow provide standard training package for end user, super user and administrator training for NIMBUS. Training may be customised to meet the specific needs of the customer and is delivered in flexible formats (in -person, remote, online, via train the trainer etc.) All materials are hosted on the NIMBUS Learning Management System. Black Rainbow focus on early stage customer enablement to empower customers to make configuration changes and build relevant workflows relative to the out of the box Nimbus solution.
- Training is tied to specific services
- Yes
- Services the training service works with
- Black Rainbow products (e.g. NIMBUS)
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
We work to Black Rainbows' migration methodology and plan which includes:
Migration readiness assessment Migration options (full, partial, reference)
Risk and contingency planning
Test/ sample migration
Review
Execution
Post migration data optimisation - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- BlackRainbows' experienced staff (including dedicated quality experts) work to a pre-defined quality plans. This can include (if required) review and improvement of operating procedures as well as input to specific test plans - both functional and non-functional.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Security incident management
- Other
- Other security services
- As agreed with cusotmers
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We are knowledgeable and support market leading and industry specific cloud platforms that on which customers may have a preference to host NIMBUS, alternatively we can recommend a hosting platform. We support our cloud platforms and software in line with our support and maintenance agreement (available upon request).
Service scope
- Service constraints
-
P1 support available 24/7 for Black Rainbow cloud hosted solutions.
Support delivered in line with Black Rainbow support and maintenance agreement. Out of standard hours support should be agreed in advance if required.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Support and maintenance agreement available upon request. Response times vary by priority level: P1: 30 minutes P2: 4 hours P3: 12 hours Changes to these standard SLA's can be agreed with individual customers if required.
- User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- Black Rainbow's standard support model is not tiered by customer status - but tiered by the priority of the issue. Support costs are included in our annual license cost and all customers are allocated a technical account manager as well as access to support@blackrainbow.com.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Centre for Assessment. UKAS-accredited body No. 0120
- ISO/IEC 27001 accreditation date
- 21/06/2021
- What the ISO/IEC 27001 doesn’t cover
- Black Rainbow adopts a fully remote working environment therefore the only clauses not included in our ISO/IEC 27001 certification are those relating to office premises.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Black Rainbow works to fight climate change through: • Better orchestration of logistics and deployment of people to reduce unnecessary travel and reduce CO2 emissions. • Reduction of paper and printing consumables, waste disposal, reducing CO2 emissions and unnecessary deforestation. • Products are accessible on any existing device so no need to procure additional devices, supports reuse initiatives. • Black Rainbow IT infrastructure is fully cloud based and we encourage our customers to transition over to cloud based computing. Cloud based computing increases the use of renewable energy sources. Cloud service providers we have chosen to have created data centres that rely on renewable energy sources, making them environmentally friendly. Microsoft Azure has been 100 per cent carbon neutral since 2012.Covid-19 recovery
Like most other businesses, our business operation was interrupted as part of the Covid-19 pandemic in March 2020 albeit relatively minimally. Through our implemented risk management processes, we ensured that any impact to our business and customers was minimal. Our agile way of working (including well established and embedded remote working processes and culture) ensured the delivery and quality of our product and services remained relatively unaffected. Steps taken in achieving this included a review of our employee roles and responsibility matrix, to ensure adequate coverage in the instances that team members fell ill. We over resourced strategic projects to ensure effective knowledge sharing and resilience and also ensured a degree of staffing buffer across all projects. We updated customer installation and training documentation to facilitate remote installs and training delivery to ensure that customer commitments could still be honoured and delivered in lieu of physical access being permitted to customer sites. We reinforced government guidelines to protect the health an safety of employees and ensured all scheduled team and customer meetings/interactions were remotely held.Tackling economic inequality
As part of specified contracts Black Rainbow offers to visit schools in economically challenged areas to support educational initiatives and offer career guidance for careers in the software industry. Black Rainbow provides accessibility themes and functionality within NIMBUS ensuring that it is accessible and comfortably usable by as many people as possible, reducing barriers to employment and health inequalities.Equal opportunity
Black Rainbow takes its responsibility to nurture talent and help individuals fulfil their potential seriously in all aspects of its HR activities. We have a fair and equal pay policy that includes a commitment to supporting well above the Living Wage. We promote equality of opportunity and develop a workforce, which reflects the population of the countries in which we operate such as age, gender, religion or belief, race, sexual orientation and disability.Wellbeing
We do not have any zero-hour contract employees. We encourage flexible working (including for example practices such as flexitime and career breaks) and encourage family friendly working and wider work life balance practices. We fully support progressive workforce engagement, such as Trade Union recognition and representation where possible, and encourage all staff to use and contribute with an effective voice in a safe and supportive environment.
Pricing
- Price
- £750 to £2,400 a unit
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ops@blackrainbow.com.
Tell them what format you need. It will help if you say what assistive technology you use.