CATAPULT CX LIMITED

Microsoft Dynamics 365 Configuration

Build and configure Microsoft Dynamics 365 to support your business process and optimise solutions for efficiency, in accordance with the Service Standard.

Features

• Configuration of Microsoft Dynamics 365 modules to match business processes
• Custom entities, fields, forms, and views
• Workflow and business rule configuration
• Role-based security and permission models
• Data model and relationship configuration
• Integration with external systems and APIs
• Reporting and dashboard configuration
• Environment and release management
• Data quality and validation rules
• Ongoing administration and configuration support

Benefits

• Aligns Dynamics 365 with real operational processes
• Reduces manual work through automation and workflows
• Improves data quality and consistency
• Strengthens access control and data security
• Enables better reporting and decision-making
• Simplifies integration with other systems
• Makes change safer through configuration rather than custom code
• Improves user adoption and usability
• Reduces long-term maintenance and upgrade risk
• Extends the value of existing Dynamics 365 investments

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@catapult.cx. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

487461637093364

Contact

Alex Fishlock
+44 203 773 0553
info@catapult.cx

About your service

• Service categories:

  Application Development and Deployment

  Application development

  • Development languages, environments and tools
  • Software construction components
  • Business rules management

  Modelling and architecture

  • Object Modelling Tools
  • Business Process Modelling Tools
  • Enterprise Architecture Tools
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Constraints are the responsibility of Atlassian.
• System requirements: None

User support

• Email or online ticketing support: Yes
• Support response times: Our standard support levels are: Priority 1 - respond 15 minutes, resolution 4 business hours Priority 2 - respond 1 hour, resolution 4 business hours Priority 3 - respond 1 hour, resolution 5 business days Priority 4 - respond 1 hour, resolution 30 business days These can be tailored to meet customer requirements. Both a technical account manager and cloud support engineers are provided.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Our standard support levels are: Priority 1 - respond 15 minutes, resolution 4 business hours Priority 2 - respond 1 hour, resolution 4 business hours Priority 3 - respond 1 hour, resolution 5 business days Priority 4 - respond 1 hour, resolution 30 business days These can be tailored to meet customer requirements. Both a technical account manager and cloud support engineers are provided.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Initial discovery to determine requirements of usage.
• Service documentation: No
• End-of-contract data extraction: Self-service extracts.
• End-of-contract process: After the grace period access is revoked and data is deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile app and websupport
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: This is provided by Atlassian as standard
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: This is provided by Atlassian as standard
• API: Yes
• What users can and can't do using the API: This is provided by Atlassian as standard
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The tools support a comprehensive customisation including things like: look and feel, workflows, forms, dashboards. This varies depending on tools. Admins and standard users have different levels of customisation available to them.

Scaling

• Independence of resources: Atlassian is responsible for this.

Analytics

• Service usage metrics: Yes
• Metrics types: Out of the box from Atlassian
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Atlassian

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Self-service data exports
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Word
  • Zip
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% uptime SLA
• Approach to resilience: Atlassian is responsible for this.
• Outage reporting: Atlassian is responsible for this, but use Statuspage

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Atlassian is responsible for this.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO27001 and CyberEssentials Plus
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Atlassian is responsible for this.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Atlassian is responsible for this.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Atlassian is responsible for this.
• Incident management type: Supplier-defined controls
• Incident management approach: Atlassian is responsible for this.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Atlassian is responsible for this.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BCI
• ISO/IEC 27001 accreditation date: Monday 11 November 2024
• What the ISO/IEC 27001 doesn’t cover: The ISMS context of the organisation is: The provision of technical consultancy, software engineering, support and maintenance of digital services. Catapults internal processes as defined are the scope of ISMS.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F97a46dd-c00a-479a-bba0-2245bf74e9e8
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 4b185103-94a3-4214-a769-e6c52de609b9
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@catapult.cx. Tell them what format you need. It will help if you say what assistive technology you use.