AWAKEN LEARNING LTD

BeOnline &Learn Health and Safety Training and Skills Management Software

BeOnline &Learn, our SCORM LMS, provides flexible, easy-to-use, fully configurable management, delivery, and evaluation of e-learning activities, f2f training, policies and procedures. Integrated with a customisable risk assessment interface, including DSE Workstation, it provides self serve options and access to a library of over 40 e-learning Health&Safety, Compliance, HR/IT courses.

Features

• Available through any browser, a SaaS solution, also mobile compatible
• Easy to customise and fully upscalable learning management system
• User friendly, simple interface to promote uptake across the organisation
• Adaptable to your organisational structure and management hierarchy
• Fully SCORM compliant. Add own or third party courses.
• Flexible reporting, with interactive graphs and export of data/tables
• Manage classroom based training, evaluate providers and attendance/ROI
• Health&Safety courses include: DSE, FlexiHomeworking, Manual Handling, Fire, Induction, Management
• HR/IT courses include: FOI, GDPR, Information Security Awareness, WellBeing
• Customisable invitations, reminders, expiry and executive management summary

Benefits

• Easy to deploy, with free ongoing training, support, content customisation
• Clear, simple content presentation with engaging animations
• Easily create bespoke learner profiles for skills and learning management
• Simplified management of H&S risk assessments: e.g. DSE Workstation, Stress
• Easy, free process to manage content updates and e-learning storyboards
• Manage training attendance and completion, controlling costs, risks, compliance
• Create and manage customised L&D matrices and learning objectives
• Create bespoke escalation and reminder rules to achieve learning objectives
• Compatible with other LMS/HR systems for seamless user experience
• Identify, manage training requirements through bespoke categorisation: eg. mandatory, elective

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at clientrelations@awakensoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

487555589969536

Contact

Marco Bulmer-Rizzi
02083556144
clientrelations@awakensoftware.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: BeOnline &Manage - risk and health and safety management and compliance software; BeOnline &Report - incident reporting and investigation management; BeOnline &Learn - LMS/LTI
• Cloud deployment model: Hybrid cloud
• Service constraints: Not applicable
• System requirements:
  • 2GHz Intel Processor (or equivalent)
  • 2GB RAM (or higher)
  • 1024 x 768, 32-bit screen resolution
  • Safari, Opera, Edge, Firefox and Google Chrome – latest version
  • Adobe Acrobat Reader – latest version

User support

• Email or online ticketing support: Yes
• Support response times: Response time averages from between 4 to 6 working hours Monday through Friday. Support is restricted to system administrators (unlimited number)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Unlimited support is available to client's designated system administrators during normal office hours, Monday through Friday 8:30AM to 6:30PM, excluding UK Bank Holidays.; ; Support is available via service desk, email, telephone and webex/remote connection.; ; On site support can be provided at a the published daily rate.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Upon signing up, a customised implementation plan is prepared and agreed with each client based on their priorities and requirements. The plan is designed by our Client Relationship Team and allows clients to manage and monitor customisation, IT integration and system implementation, roll out and training seamlessly and with clarity. ; ; Unlimited, ongoing training and support is provided at no additional charge. System training is designed around clients' needs and requirements and delivered onsite, online or via user documentation or virtually through open sessions.; ; Initial system training is delivered at key milestones during the initial roll out process maximizing user experience and knowledge.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data exports are available to all system administrators and managers in the reporting section of the management system. All data can be exported in CSV or Excel format, selected information is also available for export in PDF or Word format.
• End-of-contract process: A managed, offboarding schedule is prepared and shared with customer 90 days prior to contract end. A staged and coordinated functional offboarding takes place from 6-8 weeks prior to contract end. A full data export in CSV format is provided to clients within 7 working days of contract end.; ; If additional, bespoke formatting of data is required - such as in the case of a client requiring specific formatting of information or other data manipulation - our daily rate for bespoke development would apply.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Both services have the same features and access.
• Service interface: No
• User support accessibility: WCAG 2.2 AAA
• API: No
• Customisation available: Yes
• Description of customisation: Branding of the application interface is carried out as on behalf of clients by Awaken team as part of the onboarding process.; ; Clients appointed system administrators can easily customise the application interface including structure, management reporting and access and email content and frequency is accessible by client from front end.; ; Full content customisation of training modules is carried out as required on behalf of clients by Awaken module development team at no additional cost as and when required.

Scaling

• Independence of resources: Each client instance is logically separated and we implement live monitoring of each individual client instance resources, availability, and environment as well as higher-level monitoring for the entire hosted environment.

Analytics

• Service usage metrics: Yes
• Metrics types: Real time dashboards and reporting provide metrics on system usage, user engagement and engagement timelines. On demand reports provide information on key service metrics such as ; Service Availability; Number of failures; Number of issues reported and verified and mean time for fix. ; Percentage of crash free user experience. ; Website response and load times; User actions response time; Number of logins; Active users ; Number of failed authentications; Number of anomalies detected
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: User can export their data in CSV format through their administration profile interface.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We guarantee our services to meet 99.9% availability, except in the cases of Force Majeure. Planned maintenance and software upgrades are carried out after business hours. Most maintenance and software upgrades are delivered with no service interruptions, where any temporary service downtime is required for the maintenance and software upgrade this will be limited to no more than 15 minutes and always carried out after working hours and with prior notification to the client.; ; Any issues reported through our service desk or telephone support will be answered according to the priority level (Level 1 - Fatal to Level 4 - Minor). Response time varies based on the priority level (60 seconds for Level 1 issues, 2 hours for Level 4 issues). Updates and resolution are provided at regular intervals of 2 hours until resolution. Specific SLAs and response times can be agreed with clients on request. Credit on the account would be issued in case service levels are not met.
• Approach to resilience: Information available on request.
• Outage reporting: We have live reporting including a dashboard, email alerts and other methods of notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted by role and domain/area of responsibility.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We comply with IS) 27001 standards and are currently completing accreditation.
• Information security policies and processes: Our Information Security policy is reviewed regularly and managed by senior management. Responsibility for information security policy rests with the IT Director and the Managing Director. Our security policies are reviewed at least every 6 months and appropriate training delivered to all staff every year.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our change control board manages the configuration and change management processes for all our services.; ; All changes and new development are tracked from original change request/new development submission to live deployment. Our change control board uses a variety of tools (including JIRA and Bitbucket) to manage the process, including security impact analysis and testing.; ; All changes and tests results are documented and versioned.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: All our environments have real-time scanning and logging of suspicious activity, network scanning and system monitoring.; ; We follow a regular security and penetration test schedule using industry standard tools and best practices. We also work closely with a number of leading organisations to remain at the forefront of data security and drive our development forward.; ; Security patches and cloud environment upgrades and patches relating are fully managed by our hosting provider in real time, 24/7. Non-critical patches and security enhancement features are released as part of scheduled upgrade and maintenance schedule, typically every 4 to 6 weeks.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our systems are scanned 24/7 for potential compromises by automated systems as well as direct supervision by qualified personnel.; ; If a potential threat or compromise is detected an alert is generated and immediate investigation is launched to assess issue and identify remedial action.; ; Investigation is launched immediately on discovery of potential compromise and follows a regularly tested protocal and escalation process. Additional information is available on request.
• Incident management type: Supplier-defined controls
• Incident management approach: Users can report incidents through our service desk around the clock and as well as by contacting our offices during normal working hours. Incident updates and reports are provided by email and service desk ticket update.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Access to a demo site for prospective clients for 2 or 4 weeks with end user access. Some management/reporting features are not included.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 63911514-870c-45eb-bec2-a499904ab422
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Fe8ae2a0-910b-4935-bdde-479a1c49c4d3
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at clientrelations@awakensoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.