Learnpro Efireservice

pdrPro Competency Management System

Frequency-based maintenance of competence and Learning Management Solution with Courses and Assessments for local authority and industrial fire and rescue (emergency) services aligned against regulatory standards. The UK’s leading solution that integrates training, incident recording, course management, appraisals, development pathways and equipment testing in one system.

Features

• Core pdrPro for Recording Competencies and Training
• Core learnPro for Elearning and Assessments
• Compliance Tracking and Reporting/KPIs
• Synchronisation and API with HR Systems
• Course Management System/Skill Requalifications
• Operational Assurance System
• Development Pathways/Appraisals/Equipment Testing/Incident Command Logs/Driving Logs/WorkforcePro
• Elearning Authoring Software/App Authoring
• Package Manager Sharing Catalogue NOG based modules
• Programmes of Learning, Document Management System

Benefits

• Record and manage all compliance training and report actuals
• Book and manage classroom courses and link with eLearning
• Create pathways of learning within Programmes and Curriculums, Lesson Plans/Objectives/Content
• Add evidence, build and record assessments, manage sign offs
• Automated communications for expiry of certification
• Collaborate and share video, documents, eLearning and assessments
• Record all training/incident activity against regulatory standards, supporting HMI inspections
• Shareable catalogue of national or regional courses
• Edit and author mobile friendly content, Core Skills, NOGS
• ISO 27001 certified

£10,500 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jadep@learnprogroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

487604824465927

Contact

Jade Pullan
07474377366
jadep@learnprogroup.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • Works on all browsers
  • IT to provide access to secure cloud URL
  • All software including authoring software cloud based

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 2 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We have not undertaken any web chat testing with assistive technology users, however the products we use for web chat are Microsoft Teams etc.; ; Microsoft states the below regarding their accessibility standards:; ; "Our commitment to accessibility is guided by three main principles: transparency, inclusivity and accountability. In developing our products and services, we take into account leading global accessibility standards, including EN 301 549, U.S. Section 508, and Web Content Accessibility Guidelines (WCAG).; ; Microsoft also works with governments and organizations around the world to deliver the benefits of digital technology to people with disabilities."
• Onsite support: No
• Support levels: Support is available via our email ticketing system; ; 1st line support - Day to day help desk enquiries.; 2nd line support - Problem investigation and resolution of supported products.; 3rd line support - Technology specialist resolution where escalated from level 2.; ; Online Documentation; Online meetings as required; ; All 3 support levels are covered in the licence; ; Technical developers are involved in the support process, depending on the type and level of the support query.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online Training & Online Documentation
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: 1. Download all file data; 2. Provide a file of all data; 3. Archive facility; 4. Extensive reporting capability; 5. Sync software config allowing all data to be transferred to client servers
• End-of-contract process: 1. Sync software is an extra cost from main system; 2. Development of sync software to accommodate additional customer requirements

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Some aspects of the web application are viewed differently (vertically instead of horizontally) when accessed via a mobile due to screen size restrictions.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Online API documentation details all of the available methods in the API. These include but are not limited to:; ● Accepting POST requests for the purposes of creating user accounts, updating user details and managing user roles, locations and managers.; ● Accepting GET requests for information relating to users (From every area of the system). If a specific request for data does not yet exist, we are able to create one (additional cost); ● An API Demonstration environment is available.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Administrators have many options for setting how content and the interface is presented to users, and what options are made available to users, managers, and different levels of administrators. For example:; • Global Admins can administer setup within whole organisation; • Local Admins can administer setup within their designated division; • Read only Admins can run reports but not modify setup

Scaling

• Independence of resources: The provision is based on a national approach to avoid performance bottlenecks. Our cloud is a virtualisation environment to allow upgrade of key components to manage demand. Many upgrades will be possible without disruption, however planned downtime may be required dependent on severity of change.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide comprehensive reporting on how the system is being used. Tracking all aspects of elearning. Covers everything from user activity, location and roles
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Encryption at rest on SQL database.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data in CSV Format, API, or PDF. In the reporting suite data can be exported in both CSV and PDF formats. Data can be exported via the fully documented API (Application Programming Interface). Customers can request data via the support and ticketing system.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • XML
  • Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML
  • Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Private VLANs

Availability and resilience

• Guaranteed availability: 99.5% includes site updates.
• Approach to resilience: We have 2 virtualized hosted servers mirroring each other, hosted at Datum UK; • Nightly snapshot backups to the same rack with 14-day retention; • Replication of service to another rack in the DC with 30 min RPO; • Nightly web data and database backups in same rack and pushed offsite to secondary data centre in London, with 45 day retention period; • Replication of service to offsite secondary DC in London with 30 min RPO for DR
• Outage reporting: We have server monitoring and text alerts and up time figures.; ; Any outages across the service will be reported via:; • Email and text alerts, relayed to users as and when faults are identified and rectified

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access is set to grant no permissions by default. Role/Rank hierarchy in the application determines some baseline permissions. Other permissions can be granted by administrators but are not available by default.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: May 2022
• What the ISO/IEC 27001 doesn’t cover: ISO Certification covers the following ISO27001 policies:; ● Information Security Policy; ● Data Protection Policy; ● Data Retention Policy; ● Access Control Policy; ● Asset Management Policy; ● Risk Management Policy; ● Information Security Awareness and Training Policy; ● Information Classification and Handling Policy; ● Acceptable Use Policy; ● Clear Desk and Clear Screen Policy; ● Remote Working Policy; ● Business Continuity Policy; ● Backup Policy; ● Malware and Antivirus Policy; ● Change Management Policy; ● Third Party Supplier Security Policy; ● Continual Improvement Policy; ● Logging and Monitoring Policy; ● Network Security Management Policy; ● Information Transfer Policy; ● Secure Development Policy; ● Physical and Environmental Security Policy; ● Cryptographic Key Management Policy; ● Cryptographic Control and Encryption Policy; ● Document and Record Policy
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Our Hosting Partner (Strategies Limited) has ISO 27001 security certification.
  • Datum UK has ISO/EC 27001 security certification.

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: We are ISO27001 certified.; ; Any information security issue is first raised with the security officer. Resulting actions are then determined and put into place. Risks are registered on a central risk register and followed up regularly.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Changes logged in Team Foundation Server; customers provided with; change management forms. Tickets tracked in tracking system. Security impact assessed as part of development cycle and testing, with penetration testing forming the final layer if a potential issue does get through to live system.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Regular security patching of operating system and relevant server software – deployed at a minimum monthly unless a specific threat with process expedited where a specific threat is identified. For our own software, security reviews and coding against threats as required. We are capable of making immediate hotfixes to our own software should the case for this arise.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: An incident will be responded to as soon as it is identified. Employee will escalate and IT will examine a potential incident, while referring to relevant system logs. Upon discovery the necessary device, credentials and/or service will be ringfenced or removed from the broader network and isolated for forensic examination. 3rd party assistance will be commissioned if deemed necessary.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Error logging is delivered at several site levels and remains easily available to our technical team. Users can report via ticketing system. Reports provided directly to affected users as required as email body and/or standard PDF/Word attachments as required.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  LearnPro Group is committed to the fight against climate change. We are passionate about achieving this, in accordance with all relevant legislation, including the Environmental Protection Act (1997). Thus, we govern our business responsibly, and inclusively.; ; In our environmental efforts, we are committed to:; • Meeting and exceeding the requirements of environmental laws and regulations.; • Reducing waste throughout our operations by recycling and reusing waste as far as possible, with all offices upkeeping digital working (reducing paper-use) and allocating recycling tools (premise-wide).; • Minimising CO2 emissions through provision of remote work across our organisation. We only travel where necessary with our whole organisation using conference technology to meet internally and with prospective/existing clients. We adhere to guidance and best practice concerning NET Zero targets/plans set by UK government. ; • Continually assessing and monitoring our environmental processes and progress towards environmental goals set annually.; • Reducing LearnPro’s energy and water consumption, through responsible utilisation of energy efficient lighting and equipment (i.e. LED in all our offices).; • Ensuring that every employee understands, and is responsible, and accountable, for incorporating environmental considerations in daily business activities. ; • Promoting sustainability internally throughout operations, using posters in offices, and the incorporation of environmentalism into our training programme, with mandatory induction training and annual refreshers on how we continue internal sustainability efforts and fight climate change.; ; LearnPro Group has appointed an external Environmental, Social and Governance (ESG) consultant to advise and support the group in creating sustained outcomes for positive environmental and societal impact. We set out to achieve this through governing our business responsibly and inclusively to build long-term resilience, as per annual goal setting and self-reflective practices organisation wide.

  Equal opportunity

  LearnPro Group promotes a working environment in which equality, diversity, and inclusion (EDI) is recognised, valued, and encouraged. As such, we are committed to promoting equal opportunity throughout all our business operations, and adhere to all relevant legislation, including the Equal Opportunity Act (2010), the Equality Act (2010), and the Human Rights Act (1998).; ; In our efforts to do so, throughout our company, all staff and job applicants are treated equally and given the same set of opportunities regardless of their:; • Age.; • Sex.; • Race; • Disability.; • Sexual orientation.; • Disability culture.; • Any other personal characteristic which may be discriminated against.; ; Our workforce is representative of all diverse members of society, meaning our company is better positioned to understand and empathise with our customers. Staff are compelled to treat each other, and any customers/clients they encounter, in a respectful manner. This is reinforced throughout our training processes, and within EDI information regularly disseminated throughout the office. We celebrate a range of cultural days throughout the year, ultimately adopting enhanced awareness across various groups/cohorts including LGBTQ+, Black History, International Woman’s Day, and International Day of Persons with Disabilities (etc.). ; ; All LearnPro Group staff must ensure their conduct conforms to the standards of our Equal Opportunity Policy. Complaints surrounding equal opportunities are taken extremely seriously and are dealt with as misconduct within the organisation. When complaints are received, we investigate them thoroughly, and in serious cases, dismissal is decided without notice. ; ; Our commitment to equal opportunity is enforced throughout our recruitment process. In all advertisements, we state that an applicant will not be excluded based on personal characteristics and always use gender-neutral language, focusing primarily on the capabilities/competencies at hand. ; ; Our senior leadership team reflects effective EDI, with 50% female representation and 10% of members identifying as disabled.

  Wellbeing

  LearnPro Group are committed to helping our people stay healthy, both physically and mentally. For this reason, we have put several measures in place, as part of our health and wellbeing strategy companywide.; ; Firstly, we collaborate with Vitality Health, our medical aid provider. Vitality Health not only provide medical aid, but also general wellbeing assistance to us and our staff. In doing so, they offer several products and discounts which encourage both mental and physical fitness. This includes free gym memberships, healthy lifestyle rewards (i.e., exercise promotion via our ‘Get Moving’ scheme), free medical advice, and counselling sessions. This helps our employees to follow their own ‘pathway’ to better health and provides them with the tools to get there.; ; To encourage mental wellbeing within our company, we operate a flexible working policy, which allows staff to work around home commitments, appointments, and the like. This increases morale as staff work when and where is best for them with us currently boasting an impressive 95.5% staff retention figure. We hold informal Tea and Toast sessions monthly, where staff can discuss amongst themselves, and with management, any concerns they have. This allows them to feed back to us about the work environment and their likes/dislikes regarding their team/role/duties and general company processes, in turn providing recommendations on positive changes that impact wellbeing. Employees can also have private meetings with HR staff, who will signpost them to mental health resources and services and support them in making any changes to their working day necessary to their mental wellbeing. Employee survey results concerning our wellbeing strategy (compiled every quarter) has increased by 10% over the last 12-month.

Pricing

• Price: £10,500 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We typically offer a full free trial after a demonstration of the system. This includes access to the core system and all available additional modules.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jadep@learnprogroup.com. Tell them what format you need. It will help if you say what assistive technology you use.