Xynomix Limited

Managed Database Services

Xynomix offers managed services for your database tier. We design, build and manage database infrastructure, using Oracle and Microsoft database technologies. We offer end-to-end service - from requirement definition, through design, planning and proof-of-concept, to data migration and transition into service. We also offer 24x7 proactive monitoring and incident management.

Features

• Oracle Support including Installation Monitoring Maintenance Upgrades Patching Performance Tuning
• SQL Server Support including Installation Monitoring Maintenance Upgrades Patching Configuration
• Cloud backup Backup Restore RMAN Recovery Manager Cloning Refreshing
• Cloud Disaster Recovery Planning Setup High Availability Failover Replication Testing
• Database as a Service including Oracle SQL Server AWS Azure
• Cloud Assessment Oracle, SQL Server Databases Licensing Review, Performance Capacity
• Cloud Migration Scope Build & Configure Hybrid PaaS DaaS IaaS
• AWS, Azure, Oracle Cloud Support Services.
• Oracle and SQL Server Database Performance Review and System Healthcheck
• Hardware Refresh Including Cloud Readiness Analysis Report

Benefits

• Cloud Readiness provides clarity for cloud migration
• Flexible Oracle/SQL Server support, Service tailored for each customer
• Cloud Agnostic, we provide solutions via multi/hybrid cloud
• Cost-Effective, choosing the appropriate cloud, features and licensing
• Roadmap steps into the cloud gives manageable approach
• Specialist advice from a data focused supplier
• Application vendor engagement creates 'joined up' approach
• Flexible Cloud support, Service tailored for each customer
• Mentoring provides training to customers team, reducing dependency
• Monitoring provides detailed availability, capacity planning and trending analysis

£960 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@xynomix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

487800653702226

Contact

ANDREW ELCOCK
03452229600
tenders@xynomix.com

Planning

• Planning service: Yes
• How the planning service works: Xynomix perform a cloud readiness assessment based upon the customers application and database requirements, working in conjunction with application providers.; ; We help you to identify your critical technical requirements, and pinpoint the database technologies that deliver the required functionality. We can recommend database solutions for private, hybrid and public cloud services such as Azure, AWS and Oracle Cloud.; ; As Oracle and Microsoft Partners, and using our extensive knowledge developed in the industry over 20+ years, we make recommendations working alongside application vendors to bring the configuration of the databases in line with best practice, making them 'cloud ready'.; ; Migration to the cloud environment is fully scoped by our team of consultants which initially includes building a proof of concept leading to migrations of development and test through to production.; ; As a cloud agnostic supplier, Xynomix are happy to work with public and private cloud providers alongside hybrid solutions, making recommendations on the advantages that each solution presents.; ; Migrations are planned and executed working closely with the client and vendors. Xynomix can provide managed service support for the solution, or hand it over to your existing support function.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Initially Xynomix performs a cloud readiness assessment based upon the customer's application and database requirements, working alongside 3rd party application providers.; ; Taking into account performance requirements, application and database versions and required functionality, Xynomix provides recommendations around the suitability of databases for private/public cloud.; ; Using our extensive Oracle and MS SQL Server knowledge developed in the business over 18+ years, making further recommendations to bring the configuration of the databases in line with best practice, making environments 'cloud ready'.; ; Any cloud environment to be migrated is fully scoped by our team of consultants to provide associated resources, timescales and costs. As a cloud agnostic supplier, Xynomix are happy to work with most public/private cloud providers and will make recommendations on the limitations that each solution presents.; ; Our suggested project steps are as follows:; - Discovery; - High/low level design; - Migration approach ; - Build and configuration; - Performance analysis; - Test Migration; - Live Migration; - Transition to BAU support ; ; Xynomix is a flexible and agile organisation. We are happy to tailor the approach in line with customer requirements. We work with multiple cloud vendors, database products and 3rd-party application developers to design the most appropriate solution for your needs.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Xynomix has assisted many organisations in their move to the cloud across a number of platforms and database technologies. We work closely together with your project team, and formulate a testing plan to suit all parties, ensuring a stable and performant solution. ; ; Throughout the project, we document our work through deliverables, including the Project Initiation Document, with separate Statements of Work that describe each of the activities needed to perform full performance and systems acceptance testing. The plan is used throughout the testing phase of the project; with lessons learnt allowing us to refine the process in readiness for the live migration. Using Statements of Acceptance at key project stages, Xynomix gain further insight and feedback from key stakeholders in the organisation to ensure successful quality assurance and performance testing. ; ; Xynomix utilise our monitoring tools and database experience, to ensure the systems are installed and configured to best practices; addressing any database performance issues. This will also include the baseline of the existing systems, ensuring performance is consistent throughout the migration process.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Xynomix provides support for databases hosted in the cloud using our bespoke in-house developed monitoring software. Our team of Technical Consultants provide remote or on-site support for customers predominantly on either 9-5 or 24x7 basis either via our managed service contracts or through one-off consultancy.; ; Database issues are picked up directly by a Technical Consultant as part of the Xynomix service. This reduces any delay that 1st or 2nd line support can cause, ensuring prompt and swift communication and faster resolution times. Xynomix mitigate any risks to the customer by sharing the knowledge of their environment across our large pool of Technical Consultants. Our highly experienced team of Technical Consultants have 300 years combined experience of databases and the cloud.; ; To support our consultants and customers we use Freshdesk, a leading online support tool, and are currently undertaking a project which gives the customer the ability to log and update their own tickets through the online portal. ; ; Xynomix assists a diverse range of organisations, from ISV, to large NHS Trusts and Councils in planning and executing new cloud implementations or migrations to the cloud, then providing support by ensuring continued stability, availability and efficiency of the databases.

Service scope

• Service constraints: There are no constraints around our support or consultancy services.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: For our managed service customers, Xynomix has an SLA approach with a proactive response time dependent on severity of the incident, as demonstrated below. Please note only P1s are supported out of hours.; ; Priority 1 - System down, users have no access, or critical impact to business - 30 minutes,; Priority 2 - Major impact to the features, or function of the environment - 1 hour; Priority 3 - Issue not impacting business availability - 4 hours; Priority 4 - Questions and minor bug/process which affects a small number of users - 8 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Support Levels ; ; Gold Service: Managed and Non-Managed Instance ; ; 24x7 Monitored proactive support: normally for business critical systems ; ; Silver Service: Managed and Non-Managed Instance ; ; 9-5 Monitored proactive support: recommended for key systems and includes, Test, Development and Disaster Recovery ; ; Xynomix separates costs into Support Costs and Cloud Consultancy Costs and further information is available in the Pricing Definition document. ; ; Support Costs - For each service there is a base cost and then a range of Instances that allows you to take the base cost and then add the number of instances you require, whether that be for Gold or Silver service level and managed or non managed instances. We have provided volume discounts as the more instances you require support the per instance costs reduces.; ; Xynomix has 3 distinct teams, Technical, Service Delivery and Account Management. You will be assigned a dedicated account manager to ensure a good understanding of your organisation and this is regular feedback into the other teams. However to reduce single point of failures we ensure that a number of technical and service delivery colleagues have knowledge of your estate to ensure a seamless service.; ; For further information on support levels, refer to the Service Definition document.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Azure, Oracle, AWS, 3rd party data centre

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 17/07/2019
• What the ISO/IEC 27001 doesn’t cover: Everything under the ISO 27001 standard is covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to the Sustainable Development Goals of the United Nations and will integrate the goals into our working practices where relevant to our business.; Xynomix aims to:; ; * Implement sustainability and environmental actions within the organisation; * Monitor and review the sustainability and environmental actions and improvements internally; ; We have implemented the following measures in a bid to fight climate change:; * All of our business operations are cloud-based and paperless. We use Google, which is a net zero company (Development Goal 12); * Providing recycling facilities and encouraging all staff to use them (Development Goal 12); * Secure recycling of unwanted technology (Development Goal 13); * Permitting remote working and employing locally to reduce emissions associated with travel to the office. Using sustainable travel methods to client sites wherever possible (Development Goal 13)

  Tackling economic inequality

  We are committed to the Sustainable Development Goals of the United Nations and will integrate the goals into our working practices where relevant to our business.; Xynomix aims to:; ; * Implement sustainability and environmental actions within the organisation; * Monitor and review the sustainability and environmental actions and improvements internally; ; The following measures in place to tackle economic inequality:; * We pay all employees a minimum of real living wage hourly rates (Development Goals 1 and 10); * We provide access to technical training portals and multiple training days per year to develop knowledge and upskill (Development Goal 4); * All staff are encouraged to communicate to line managers if they have training needs (Development Goals 4 and 10)

  Equal opportunity

  We are committed to the Sustainable Development Goals of the United Nations and will integrate the goals into our working practices where relevant to our business.; Xynomix aims to:; ; * Implement sustainability and environmental actions within the organisation; * Monitor and review the sustainability and environmental actions and improvements internally; ; As part of our commitment to providing equal opportunty within the organisation:; ; * 30% of the leadership team are female, involved in decision-making and governance of the organisation (Development Goals 5 and 10); * We have zero-tolerance of all forms of violence at work, including verbal and/or physical abuse and sexual harassment (Development Goal 5); * We provide modern slavery training for recruiters so that they can recognise the signs of forced labour through supply chains and take action where abuses are discovered (Development Goal 8); * We provide access to technical training portals and multiple training days per year to develop knowledge and upskill (Development Goal 4); * All staff are encouraged to communicate to line managers if they have training needs (Development Goals 4 and 10)

  Wellbeing

  We are committed to the Sustainable Development Goals of the United Nations and will integrate the goals into our working practices where relevant to our business.; Xynomix aims to:; ; * Implement sustainability and environmental actions within the organisation; * Monitor and review the sustainability and environmental actions and improvements internally; ; To support and develop a culture of wellbeing within the organisation Xynomix provides training to all employees on wellbeing. Resources are also made available on how to seek assistance for health-related matters with particular attention paid to mental health. We support remote working for all staff to encourage a healthy work-life balance.

Pricing

• Price: £960 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@xynomix.com. Tell them what format you need. It will help if you say what assistive technology you use.