SPECIALIST COMPUTER CENTRES PLC
SCC OS Boost
OS Boost provides ongoing management and monitoring of the health, capacity and performance of your operating system environment. This service provides OS remediation and troubleshooting to help you remove the cost of manual tasks and reduce costly errors and unplanned downtime.
Features
- 24/7/365 Monitoring
- Capacity trend analysis
- Curated Dashboards
- Service Requests
- End to end visibility
- OS Support
- OS Backup remediation
- OS Patching remediation
- VM Replication remediation
Benefits
- Access to trained experts
- Use Innovation points
- Focus on what matters most
- Use a single 'pane of glass'
- Optimise server health
Pricing
£500 an instance a month
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at frameworksales@scc.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 8 7 8 8 3 7 6 4 0 0 2 7 4 9
Contact
SPECIALIST COMPUTER CENTRES PLC
Warren Strain
Telephone: 01217667000
Email: frameworksales@scc.com
Planning
- Planning service
- Yes
- How the planning service works
- All professional services required to set up this Service will be subject to separate Statement(s) of Work and Charges and, where applicable, Service Descriptions
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft Operating Systems
- Redhat
- Oracle
- Suse
- Ubuntu (reasonable endeavours only)
Training
- Training service provided
- Yes
- How the training service works
- Familiarisation training will be provided for SCC Vision portal when onboarding
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- All professional services required to set up this Service will be subject to separate Statement(s) of Work and Charges and, where applicable, Service Descriptions
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Microsoft Operating Systems
- Redhat
- Oracle
- Suse
- Ubuntu
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
-
Break/fix support for virtual machines with Windows and Linux operating systems
Response and resolution for alerts raised by our event management system in relation to the supported VM OS
Remedial activity to resolve alerts before their severity increases in relation to server OS critical issues caused by CPU usage, memory usage, and virtual disk space usage
Support for Microsoft Windows Server deployable Role(s) and Role Service(s):
DHCP Server
DNS Server (None AD Integrated)
File Server
Network Policy Server (NPS)
Print Server
Volume Activation Services
Web Server (IIS)
Windows Server Update Services (WSUS)
Support for Microsoft Windows Server Roles and Role Services is limited to availability and configuration, and excludes resources that connect to, rely on or are configured in said Roles or Role Services.
Service scope
- Service constraints
-
All professional services required to set up this Service will be subject to separate Statement(s) of Work and Charges and, where applicable, Service Descriptions
You have already purchased our Cloud Core Managed Service or are purchasing our Cloud Core Managed Service at the same time as the OS Boost Managed Service
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Support for this service would escalated via the Account Manager. They will then address an issue through to resolution.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- LRQA (Lloyds Registrar)
- ISO/IEC 27001 accreditation date
- 06/07/2023
- What the ISO/IEC 27001 doesn’t cover
- N/A - Our certification covers all locations and services provided by SCC.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Barclaycard Data Security Manager
- PCI DSS accreditation date
- 27/06/2023
- What the PCI DSS doesn’t cover
- N/A
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- ISO 22301 - Business Continuity
- CAS (S) - Sanitisation of classified material
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Sustainability is central to SCC’s operations and embedded into our business. Our defined carbon reduction targets are externally reported in our Carbon Reduction plan via the Carbon Disclosure Project.Covid-19 recovery
SCC’s products, services and solutions can help facilitate and implement new ways of working for our customers. Through our propositions, additional health, wellbeing and agile working benefits can be achieved.Tackling economic inequality
SCC provides employment and training opportunities, are members of the Disability Confident Scheme and supporters of the Armed Forces Covenant. Working with our supply chain we promote collaboration and diversity.Equal opportunity
SCC is an inclusive employer with various initiatives to support, engage and develop our employees. We promote supply chain diversity and have mechanisms in place to manage modern slavery risks.Wellbeing
SCC has a range of health and wellbeing activities available for our employees to access. Our volunteering programme and charity partnerships help facilitate and deliver a range of community benefits.
Pricing
- Price
- £500 an instance a month
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at frameworksales@scc.com.
Tell them what format you need. It will help if you say what assistive technology you use.