Prescribe Digital

Amplify+®

Amplify+® is a secure, cloud‑based clinical documentation platform supporting dictation, speech recognition, transcription, and AI‑assisted workflows. It integrates with NHS EPR systems to automate outpatient, discharge, and mental health documentation, and operates under DCB0129/DCB0160 clinical safety oversight by a designated Clinical Safety Officer.

Features

• Secure cloud-based Digital Dictation and document workflow platform
• Speech Recognition and Transcription Services with configurable workflows
• Role-based access controls and departmental permissions
• Production‑grade NHS integration for PAS, demographics, filing, and distribution.
• Configurable document templates and specialty-specific metadata fields
• Quality assurance, approval, and audit trail functionality
• Designed for NHS outpatient, discharge, mental health and typing‑pool workflows
• Browser-based access with no local installation required
• Secure document storage with configurable retention and deletion policies
• Enables clinician self‑service and administrator‑led workflows

Benefits

• Reduce clinical administrative workload and documentation turnaround times
• Improve governance through controlled workflows and audit trails
• Enable clinicians to document efficiently using preferred input methods
• Support flexible working for clinical and administrative staff
• Improve accuracy and consistency of clinical correspondence
• Streamline document approval and distribution processes
• Reduce dependency on manual transcription processes
• Improve visibility of workload and operational performance
• Maintain data security and compliance with NHS information governance standards
• Allow organisations to scale documentation services without additional infrastructure

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@prescribe-digital.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

488138795782992

Contact

Mark Frost
02032827110
tenders@prescribe-digital.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document

  Content services

  • Enterprise Content Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Amplify+ integrates with AISA® and NHS EPR/PAS systems using HL7, FHIR, and REST to support demographics retrieval, document filing, workflow routing, and outbound distribution. Used daily in live NHS environments, integration is configured during onboarding to align with Trust interfaces, governance, and clinical safety requirements.
• Cloud deployment model: Public cloud
• Service constraints: Amplify+® is delivered as a cloud-based SaaS service accessed via modern web browsers. Planned maintenance is scheduled outside UK business hours wherever possible and communicated in advance. Internet connectivity is required. Integration with third-party systems depends on the availability and configuration of those systems and agreed interfaces. Supported functionality may vary depending on customer environment and configuration. No specialist hardware is required, although compatible microphones or peripherals may be used.
• System requirements:
  • Modern web browser (Chrome, Edge, Firefox, or Safari)
  • Stable internet connection for secure cloud access
  • User device with audio input capability
  • Supported microphone or headset for dictation
  • NHS-approved operating systems (Windows, macOS, iOS, Android)
  • User account with role-based access permissions
  • Secure network access to HTTPS endpoints
  • Email access for notifications and document distribution
  • Supports NHS EPR integration for demographics, filing, routing, and distribution
  • PDF viewer for document review and printing

User support

• Email or online ticketing support: Yes
• Support response times: Support requests submitted via email or the online ticketing system are acknowledged within one business day during UK business hours. Initial response times may vary depending on issue priority and complexity. Support is provided Monday to Friday, excluding UK public holidays. Weekend and out-of-hours support can be provided by prior agreement where required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Formal assistive technology testing has not been undertaken specifically for the web chat interface. Accessibility considerations are addressed through standard browser compatibility testing and ongoing user feedback. Where accessibility barriers are identified or users are unable to access web chat effectively, alternative support channels such as email or phone support are offered to ensure continued access to support services.
• Onsite support: Yes
• Support levels: Prescribe Digital provides a single, fully‑inclusive support model at no additional cost. Standard support includes 24/7 incident logging via phone, email, and secure ticketing, with priority‑based response and escalation (P1–P4) aligned to NHS operational expectations. All customers receive a named service contact who coordinates onboarding, service reviews, and escalation handling.; ; Support levels include:; • P1 – Critical impact: immediate escalation to on‑call engineering and named contact; • P2 – High impact: rapid response within defined service hours; • P3–P4 – Routine issues handled through the service desk with audit trails and communication updates; ; There are no additional charges for different support tiers, and all standard support activities are included in the service price. Optional consultancy or extended services may be scoped separately if required.; ; A technical account manager (or equivalent named service contact) is provided to oversee onboarding, configuration, performance reviews, and operational continuity. Cloud support engineers and integration specialists are available to support issues involving workflow configuration, NHS PAS/EPR integration, document routing, or other technical components. This ensures Amplify+® operates as a fully supported NHS‑aligned service throughout its lifecycle.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Prescribe Digital supports buyers through a structured onboarding and enablement process designed to ensure users can start using the service quickly and safely.; ; Initial onboarding includes service setup, user provisioning, and configuration aligned to the buyer’s agreed workflows and governance requirements. This is supported by guided implementation activities and coordination with buyer technical or operational teams where required.; ; Users are supported through a combination of:; ; Online training sessions delivered remotely, tailored to user roles (for example clinicians, administrative staff, and system administrators); ; User documentation, including quick reference guides and role-based instructions; ; Ongoing access to support resources and service communications; ; Training is typically delivered remotely to support scalability and minimise disruption, but onboarding and training approaches can be adapted to suit buyer needs. Documentation is provided in digital format and updated alongside service changes.; ; For larger or more complex deployments, additional onboarding support can be agreed, including phased rollout planning and targeted sessions for specific user groups.; ; This approach ensures users are able to adopt the service effectively while maintaining consistency, governance, and security across the organisation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, buyers can extract their data through a structured, supported offboarding process. Prescribe Digital works with the buyer to agree the scope, format, and timing of data extraction in line with contractual and information governance requirements.; ; Data can be exported in commonly used, non-proprietary formats suitable for onward use or archiving (for example structured data files and document formats). Where integrations are in place, data extraction can be aligned with existing interfaces or APIs to ensure continuity and minimise disruption.; ; Access to data extraction is controlled and authorised by the buyer, with role-based permissions and audit logging applied throughout the process. Prescribe Digital provides guidance and support during extraction to ensure data completeness and integrity.; ; Following confirmation that data extraction has been completed successfully, remaining customer data held within the service is securely deleted in accordance with agreed retention schedules, UK GDPR, and ISO 27001–aligned processes. Evidence of deletion can be provided on request.; ; This approach ensures buyers retain full ownership of their data and can exit the service in a controlled, secure, and transparent manner.
• End-of-contract process: At the end of the contract, Prescribe Digital supports a controlled service exit in line with the buyer’s requirements and agreed contract terms. This includes coordination with the buyer to confirm exit timelines, access arrangements, and data extraction requirements.; ; Included in the contract price; The contract price includes standard offboarding activities, such as:; - Support for buyer-led data extraction in agreed formats; - Guidance on the service exit process and timelines; - Secure deletion of remaining customer data following confirmation of successful extraction, in accordance with UK GDPR and ISO 27001–aligned processes; - Removal of user access at contract end; ; Additional services (chargeable if required); Additional support may be agreed where buyers request activities beyond standard exit, such as:; - Bespoke data transformation or reformatting; - Extended access periods beyond the contract end date; - Additional integration or migration support; - Onsite or extended consultancy support; ; Any additional services are optional, scoped in advance, and subject to separate agreement and pricing.; ; This approach ensures a clear, transparent, and low-risk exit process, enabling buyers to transition away from the service without disruption while maintaining data ownership and security.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is designed to work on mobile devices using a responsive web interface and, where applicable, mobile applications. Mobile access focuses on core functions such as secure dictation capture, audio upload, task review, and status monitoring. Desktop access provides the full feature set, including advanced workflow management, template configuration, quality assurance, reporting, and administrative functions. Mobile and desktop services use the same backend platform, security controls, and role-based access model. Differences are primarily related to screen size and user interaction, rather than data access or security.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service is accessed through a secure, browser-based user interface designed for clinical and administrative users. The interface provides role-based dashboards for clinicians, secretarial staff, and administrators, enabling tasks such as dictation capture, document review, workflow management, and reporting. The interface is responsive and supports desktop and mobile access, with functionality presented according to user role and permissions. All access is authenticated and audited, and the interface integrates with backend services via secure APIs.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Accessibility testing has been conducted internally using semantic markup, browser compatibility checks, and user feedback loops. While no third‑party certification has been obtained, the service is built using accessibility‑aware design practices and standard web technologies.
• API: Yes
• What users can and can't do using the API: The service provides secure, authenticated APIs to support integration with customer systems and workflows. APIs are used to enable functions such as exchanging patient and encounter metadata, submitting and retrieving documents, triggering workflow events, and supporting interoperability with EPR, PAS, and related systems using standards-based approaches (for example RESTful APIs and HL7/FHIR where applicable).; ; API access is configured and enabled as part of onboarding, with credentials issued to authorised buyer-approved systems. Changes made through the API are subject to role-based permissions, validation rules, and audit logging.; ; The API is not intended for unrestricted self-service configuration. Core service setup, tenant configuration, security controls, and workflow design are managed through controlled processes to ensure safety, governance, and service integrity. Access to specific endpoints may be limited based on agreed integration scope, and rate limiting and security controls are applied.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Amplify+® provides extensive configuration to align the service with local NHS clinical, operational and governance needs, without requiring bespoke code. Customisable elements include document and letter templates, workflow routing rules, priority settings, typing‑pool and departmental configurations, metadata fields, user roles and permissions, and integration parameters where applicable. This allows the platform to support outpatient, inpatient, community and specialty‑specific documentation workflows while maintaining a safe, upgradeable and auditable SaaS model.; ; Users can customise the service through role-based administrative interfaces designed for clinical administrators and system managers. These interfaces allow day‑to‑day adjustments such as updating templates, modifying workflows, managing user permissions, setting routing rules and maintaining metadata fields. All configuration changes are logged and governed by access controls to ensure safety and compliance.; ; Configuration can be performed by authorised buyer administrators for routine changes, while more complex setup—such as specialty workflow design, cross‑service typing‑pool configuration or integration mapping—is supported collaboratively with Prescribe Digital during onboarding or service updates. This ensures alignment with clinical safety standards, information governance requirements and operational best practice while retaining overall platform integrity.

Scaling

• Independence of resources: The service is delivered as a multi-tenant SaaS platform designed to ensure fair and reliable performance for all customers. Capacity is monitored continuously and scaled to meet demand, with workload management and service controls in place to prevent individual users or organisations from adversely affecting others. Usage is governed by role-based access, workflow controls, and service limits, and performance is monitored at platform level. This approach ensures consistent service availability and protects users from demand spikes generated by other customers.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides detailed operational and governance reporting including turnaround times, workflow volumes, SLA performance, queue status, and transcription/typing‑pool oversight. Real‑time metrics support NHS service management, capacity planning, and performance monitoring. Reports provide visibility of usage, quality, exceptions, and compliance, supporting operational governance and continuous improvement.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users export their data through a controlled offboarding or support-led process agreed with the buyer. Data can be extracted in commonly used, non-proprietary formats suitable for onward use, archiving, or migration. Where integrations or APIs are in place, data export can be aligned to existing interfaces to support continuity. All exports are authorised by the buyer, subject to role-based access controls, and fully audited to ensure data integrity and security.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Amplify+® is hosted on Microsoft Azure UK regions and is designed to meet availability levels consistent with Azure’s resilient infrastructure, typically exceeding 99.9% and reflects the service’s demonstrated availability in live NHS environments. Availability is monitored continuously and measured monthly, excluding planned maintenance and events outside the supplier’s reasonable control. The service uses redundant components, high‑availability configurations, continuous health monitoring, and automated failover to maintain service continuity.; ; If availability falls below the agreed threshold, buyers may be entitled to service credits, calculated as a proportion of the monthly service charge and applied to future invoices in line with the contract. Full definitions, measurement methodology, and service credit arrangements are detailed in the buyer’s service schedule.
• Approach to resilience: The service is designed as a cloud-native, multi-tenant SaaS solution with resilience built into both the application and hosting layers. It is hosted on Microsoft Azure infrastructure, which provides inherent resilience through redundant components, fault-tolerant design, and geographically resilient datacentre regions.; ; Core service components are deployed using high-availability configurations to reduce single points of failure. Platform capacity, health, and performance are continuously monitored, with automated alerting and defined incident management processes in place to support rapid response and recovery.; ; Data is stored on resilient storage services with built-in redundancy, and regular backups are performed to support data recovery and service continuity. Disaster recovery and business continuity arrangements are tested periodically to ensure recovery objectives remain achievable.; ; Planned maintenance is managed to minimise disruption and is communicated to users in advance where possible. Further technical detail regarding resilience design, backup, and recovery arrangements can be provided to buyers on request under appropriate confidentiality arrangements.; ; This approach aligns with the government’s cloud security principle of asset protection and resilience and supports reliable service delivery for public sector users.
• Outage reporting: Service availability is monitored continuously and outages are managed through established incident management processes. Where a service disruption occurs, affected buyers are informed through direct communications, typically via email notifications to nominated service contacts.; ; Updates are provided at appropriate intervals for the duration of the incident, including confirmation of resolution and, where relevant, a high-level summary of impact. For significant incidents, a post-incident summary may be provided on request.; ; The service does not rely on a public status dashboard or publicly accessible API for outage reporting. Communications are targeted to affected buyers to ensure clarity and relevance and to avoid unnecessary exposure of operational detail.; ; Outage reporting and communications are coordinated by the support team in line with defined escalation and response procedures, ensuring buyers receive timely and accurate information to support operational continuity.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: User authentication is provided through Azure Entra ID (formerly Azure Active Directory) or NHS Single Sign-On, using the buyer’s identity provider. Multi‑Factor Authentication (MFA) and Conditional Access policies are enforced according to local Trust requirements. Prescribe Digital does not use standalone username/password login. Authentication uses modern standards (OpenID Connect / OAuth2) and all access is audited.
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted through role-based access controls and authenticated user accounts. Privileged access is limited to authorised personnel only, based on job role and the principle of least privilege. Multi-factor authentication is applied where appropriate, and all access is logged and monitored. Support access to customer environments is granted only with buyer authorisation and is time-limited where required. Administrative actions are auditable, and access rights are reviewed regularly and revoked promptly when no longer required.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: Management access is authenticated through Azure Entra ID or NHS Single Sign-On using the buyer’s identity provider. Multi‑Factor Authentication (MFA) and Conditional Access are enforced by the buyer. Prescribe Digital does not provide standalone administrator usernames or passwords. All privileged access uses modern authentication standards (OpenID Connect / OAuth2) and is logged and audited.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Prescribe Digital operates an ISO/IEC 27001‑aligned Information Security Management System with board‑approved policies covering access control, risk management, incident response, change control, supplier assurance, and data protection. A senior security lead is accountable for governance, supported by operational security owners who manage day‑to‑day implementation, monitoring, and continual improvement. Risks are assessed through a structured process, with mitigation actions reviewed routinely.; ; Policies are communicated through onboarding, mandatory training, and regular awareness updates. Compliance is maintained through role‑based access, logging and monitoring, internal audits, management review, and independent external assessments. Security incidents follow defined escalation, investigation, and corrective‑action procedures.; ; Clinical safety is assured through compliance with NHS DCB0129 (manufacturer) and DCB0160 (deployment). A designated Clinical Safety Officer maintains the safety case, hazard log, and risk controls.; ; Information governance aligns with UK GDPR, NHS DSPT requirements, and NHS data‑handling expectations. All customer data is processed solely within secure UK Azure regions under strict access controls, encryption, and full auditability.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Service components are identified, documented, and tracked throughout their lifecycle using controlled configuration management processes. Changes to application, infrastructure, or configuration are raised through formal change requests, assessed for risk and potential security impact, and reviewed prior to approval. Security considerations include access controls, data protection, and potential service impact. Changes are tested in controlled environments before deployment and implemented in line with defined release procedures. All changes are logged, auditable, and subject to post-implementation review to confirm successful deployment and identify any required corrective actions.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Potential threats to the service are identified through a combination of continuous monitoring, vulnerability scanning, penetration testing, and review of supplier and industry security advisories. Vulnerabilities are assessed based on risk, severity, and potential impact to confidentiality, integrity, and availability. ; ; Patches and mitigations are prioritised accordingly, with critical security updates deployed promptly and lower-risk updates applied through scheduled release cycles. ; ; Threat intelligence is informed by cloud provider security notifications, recognised security bodies, vulnerability databases, and independent testing providers. All remediation actions are tracked, documented, and reviewed as part of ongoing security management and continuous improvement.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: The service uses continuous monitoring and audit logging to identify potential security events, including anomalous access, system errors, and indicators of compromise. ; ; Suspected incidents are reported and logged within 24 hours and managed through a formal incident management system.; ; Incidents are triaged based on severity, with Severity 1 incidents responded to within 2 hours, Severity 2 within 8 hours, and lower-severity incidents within 24 hours, in line with defined SLAs. Response actions include containment, investigation, corrective actions, and stakeholder notification where required. All incidents are documented, reviewed by senior management, and used to drive continuous security improvement.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: The organisation operates pre-defined incident management processes covering common information security events, aligned to its Information Security Incident Management Policy. ; ; Incidents are reported by users, customers, suppliers, or staff as soon as they are identified via email, telephone helpdesk, or the secure service desk portal. ; ; All incidents are logged within 24 hours, assigned a unique reference, and triaged based on severity and defined SLAs. Investigation, corrective actions, and resolution are tracked centrally. Incident reports are compiled following resolution and shared with relevant stakeholders, with summaries provided to customers where applicable. Incidents are reviewed by senior management to support continual improvement.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A structured pilot may be offered by agreement, providing access to core workflows with guided configuration, training, and light‑touch integration where appropriate. Support is included to reflect real NHS use. Scope and duration are agreed in advance to ensure safe, governed evaluation of Amplify+®.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 17.5%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 22.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Wednesday 12 March 2025
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification covers the full scope of our information security management system. There are no exclusions relevant to the delivery of this service.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Monday 10 March 2025
• What the ISO 9001 doesn’t cover: Our ISO 9001 certification covers the full scope of our quality management system with no exclusions relevant to this service.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 731031da-caab-4aad-b318-e65d5c82fc88
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F94d4a5a-93ae-4c99-9e8d-a558fa4f55da
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@prescribe-digital.com. Tell them what format you need. It will help if you say what assistive technology you use.