RINGGO LIMITED

RingGo Corporate

RingGo offers low-cost business parking solutions at more than 17,000 UK locations. Our app streamlines parking space discovery and payment. Centralised billing cuts admin costs, while insights aid fleet management. Simplifying parking for all, from small businesses to large fleets. Parking is made simple with RingGo Corporate

Features

• Parking expense management tool for businesses
• Multiple inclusive payment channels, including apps, online, SMS and in-car
• Search, navigate and pay for parking within 30 seconds
• Secure centralised dashboard for employee parking payment administration
• Control and tracking of company vehicle deployment
• One consolidated receipt for employees parking to enable VAT reclaim
• Realtime corporate parking reports, history and management information
• Employee parking fee allocation by cost centre or department
• Secure ISO & PCI certified system
• Available in 17,000+ locations throughout the UK

Benefits

• Save time and cost on expense administration and reimbursement
• Full visibility of parking spend with real time reporting
• Employee’s do not have to pay for and expense parking
• System reduces annual parking spend
• Ensure compliance to policy to reduce risk and save money
• Dedicated UK based account management and customer care team
• Reducing the risk of parking payment non-compliance and fines
• 19-million UK user-base guarantees high employee parking uptake from go-live
• Cloud technology to allow quick and easy deployment
• Minimal information required for an immediate zero-cost service implementation

£3.15 to £3.15 a user

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.harris@ringgo.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

488212451176250

Contact

Mark Harris
07909 546657
mark.harris@ringgo.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: No service constraints due to our AWS cloud-hosted model and multiple cashless parking payment channel solutions. The RingGo system is fully accessible for end-users 24/7/365. As the RingGo system is provided as SaaS, no software or equipment will need to be installed, negating obsolescence issues or any system downtime/outage.
• System requirements:
  • Ability to receive MFA codes by SMS or email
  • Modern web browser
  • Access to Google Play or IOS App store

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The end-user receives an initial acknowledgement, and a ticket number is assigned for reference. RingGo respond within 2 working days. ; ; RingGo Customer Care agents handle live chat Monday – Friday 0800-1700 and Saturday 0800-1400.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web and in-app chat are accessible via desktop browsers and mobile devices from the main homepage making it easy for new and existing end-users to find. No end-user account is required to seek assistance from the RingGo Customer Care team.; ; RingGo also provides the RingGo Virtual Assistant (automated chatbot). This has been implemented using natural language processing to offer immediate, tailored, and accurate pre-prepared responses. If the question is complex or no suitable response exists, the bot diverts to a RingGo Customer Care agent on web chat.
• Web chat accessibility testing: Our web chat tool is an off the shelf product where the supplier would have conducted their own testing. We have subjected the tool to our own internal testing by running as a pilot before scaling to a full deployment. ; ; RingGo also regularly work with partners (such as Shaw Trust) and are audited on accessibility standards with the aim of continuous improvement in making our service as accessible as possible to all end-users.
• Onsite support: Onsite support
• Support levels: RingGo provides end-users and Clients with a free tiered support structure. LEVEL 0: Self-help is accessible on Web and App using various tools such as virtual-assistant (chatbot), parking-locator, user-guides and videos, and an online FAQ bank, and information provided on social media. LEVEL 1: Based in the RingGo head office in Basingstoke, RingGo Customer Care provide telephone, email, webchat, in-app chat and social media support to end-users. They can be contacted on a geographical phone number or via IVR through automatic breakouts which are activated when end-users are having difficulties booking a parking session. Information that is received is fed into a CRM system in order that calls can be tracked and if necessary escalated. LEVEL 2: Also Basingstoke based, RingGo’s Technical Helpdesk team operates 24/7/365 and provides support to our Clients, and to the Customer Care team. This group will deal with escalations from Level 1. LEVEL 3: The RingGo Operations team will deal with escalations from Level 2 and are responsible for the platform on which RingGo operates. They oversee the setup, maintenance and upgrade of the RingGo platform ensuring the infrastructure remains stable and resilient with uninterrupted operational service. ; Dedicated Account-Management is provided to all Clients.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Following contract award, RingGo can support getting the Corporate service up and running immediately.; There is no lead-time, and no requirement to install any software or equipment.; From the outset of the engagement, a dedicated RingGo Corporate Account Manager will fully support your organisation and be the primary point of contact. They will work with a named contact (usually a Master Administrator) to make sure the account is set up correctly, and that they have the necessary secure access and can use the web-based Management Dashboard. This includes providing a training session and documentation. Master Administrators will be fully trained on the Management Dashboard and their access and reporting will be reviewed and set-up for them.; Initially, RingGo Corporate customers can choose to set up their account and register vehicles and employees online via a simple self-sign-up journey, or work with their RingGo Corporate Account Manager to organise their vehicles, employees, phone numbers and cost centres in a bespoke format that satisfies their operational needs. There is no limit to the number of users on a RingGo Corporate account.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Microsoft Word is available upon request
• End-of-contract data extraction: Using the secure RingGo Corporate Management Dashboard, the ‘Master Administrator’ can see all transactions and activity relating to each vehicle and user, both in real-time and historically but only for their business account. A set of reports is provided via the RingGo Corporate Management Dashboard. All reports can be exported as a .CSV file for further analysis and refinement, typically using Excel.
• End-of-contract process: If required, RingGo would agree an exit plan with the Client to allow for the end of the RingGo Corporate Service and transition to an alternative supplier if required. RingGo will work with the Client to agree the date the service will be switched off and support them with extracting their data through the reporting functionality in the RingGo Corporate Management Dashboard.; ; End-user accounts would not be affected so end-users can continue to use their personal RingGo account throughout the UK.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The RingGo Corporate Management Dashboard can also be accessed and used on mobile devices such as tablets.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web based secure RingGo Corporate Management Dashboard
• Accessibility standards: None or don’t know
• Description of accessibility: Accessibility is a fundamental consideration for RingGo. Through offering multiple service interfaces, RingGo facilitates the needs of all end-users including those deemed vulnerable through age or physical or sensory disability, such as hard of hearing. The RingGo service is simple to understand and easy to use, with instructions and information in plain English. RingGo are frequently making updates to features to make the service as accessible as possible. For example: We have introduced a 'dark-theme' mode for the app improving visibility for end-users sensitive to bright light or those with low-vision.
• Accessibility testing: RingGo review and utilise the WCAG standard in the design and continuous improvement of the service we provide. RingGo is reviewed and accepts feedback and suggestions on an ongoing and continuous basis to ensure we improve the service where necessary and enhance accessibility for all end-users. RingGo regularly works with partners (such as Shaw Trust and Age UK) and are audited on accessibility standards with the aim of continuous improvement in making the service as accessible as possible to all end-users. All Product Designers consider accessibility when designing mock-ups which includes colour contrast, font sizes, typeface choice, use of jargons and acronyms, consistent navigation etc. RingGo utilise usability studies and field surveys where we question end-users with regards to the accessibility of the service.
• API: No
• Customisation available: Yes
• Description of customisation: RingGo Corporate accounts are controlled and managed by authorised ‘Master Administrators’ who have access to a secure on-line RingGo Corporate Management Dashboard. The functionality provided from the dashboard includes the administration of employees, vehicles, parking funds, cost centres, company details and reporting.; It should be noted that when an employee is removed, they can continue to use their personal account for the RingGo cashless parking service throughout the UK but will no longer have access to the RingGo Corporate payment option.

Scaling

• Independence of resources: RingGo operates an AWS cloud-hosted model and multiple payment channel solution supported by a number of failovers.; Total available system capacity is maintained at significantly more than projected peak load. Always on scalable availability groups are utilised to ensure capacity is always greater than required. Capacity planning and continuous review of the platform is carried out by the RingGo Operations team along with trend analysis on end-to-end response times to ensure that we have a clear view of our service levels. The team are available 24/7 to enact manual intervention protocols, in the event of an incident.

Analytics

• Service usage metrics: Yes
• Metrics types: Using the secure RingGo Corporate Management Dashboard, the ‘Master Administrator’ can see all transactions and activity relating to each vehicle and user, both in real-time and historically but only for their business account. A set of reports is provided via the Management Dashboard .
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Using the secure RingGo Corporate Management Dashboard, the ‘Master Administrator’ can see all transactions and activity relating to each vehicle and user, both in real-time and historically but only for their business account. A set of reports is provided via the RingGo Corporate Management Dashboard. All reports can be exported as a .CSV file for further analysis and refinement, typically using Excel. For example, the Master Administrator can view a particular parking transaction or subset of transactions utilising search filters such as employee name, cost centre, vehicle, payment channel, as well as a specific date or date range.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: Not applicable

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The RingGo infrastructure operates a service level of 99.8% across all payment and back-office channels. We consistently exceed this, frequently achieving 100% availability including no planned downtime. The architecture has been designed for a high-volume demand and is scaled to deal with the peaks and troughs akin to commuter and shopper parking profiles. RingGo is on a single, fully redundant platform. The redundancy is provided by an 'always on availability group' database architecture spread over two or more AWS availability zones. Application load will be hosted across multiple availability zones in auto-scaling groups to provide both resilience and scalability to handle peak time load. This brings modern resilience techniques to the platform which reduces the manual intervention required in the event of a failure in any component.; AWS replicates critical system components across multiple Availability Zones (there are 3 in the UK) and authoritative backups are maintained and monitored to ensure successful replication.
• Approach to resilience: RingGo operates to a 99.8% availability KPI. We consistently exceed this, frequently achieving 100% availability including no planned downtime. Further information is available upon request.
• Outage reporting: RingGo have numerous error traps and monitoring sensors on different parts of the service covering; servers, operating-system, ports, database, payments, volumes, application, connectivity. All of these sensors feed into a proprietary software package which is a highly sophisticated program that sits above all of the other technology and watches and monitors the performance of the components and the flow of data constantly looking for any unusual activity. Where a potential fault is identified by our system monitoring or is directly raised by an end-user or Client, RingGo will immediately investigate and broadcast any issues. A priority will be assigned based on its severity and impact. Notifications will be emailed to an agreed distribution list within the Client with details; issue, when it happened, time to resolve, when resolved or estimate, what caused it, and what prevention measures will be added to prevent the issue from taking place again. Faults that may lead to a compromised service are noted and corrected almost instantly. You will also be contacted by your Account Manager.; RingGo Customer Care also receive incident notifications from the Operations team to ensure they are immediately aware of any service degradation and can inform end-users through various communications channels.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Internally, RingGo deploy a strict role-based access control methodology in compliance with PCI-DSS Level 1 standards across all of our management interfaces and critical systems. Privileged access is only given to users if it is required as part of their role required for their business function.; ; Clients can access data from their parking locations only.; All data access is via the secure web portal RingGo Insight . RingGo Insight has secure (username and password protected), permissions-based browser access and gives access to the tariff engine (enabling self-service configuration), real-time financial, transactional and enforcement data to certain approved Client officers.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institute
• ISO/IEC 27001 accreditation date: 24/03/2018 (original registration date). Latest audit in December 2023
• What the ISO/IEC 27001 doesn’t cover: Not applicable. For the scope of this engagement all delivery of RingGo service offerings is covered by the ISO27001 certificate.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Xcina Consulting Limited
• PCI DSS accreditation date: 11/08/2023
• What the PCI DSS doesn’t cover: Not applicable. For the scope of this engagement all delivery of RingGo service offerings is covered by the PCI DSS certification.
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO9001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: PCI-DSS, ISO9001, Open Web Application Security Project (OWASP) recommendations and the updated OWASP top 20 threats are followed as part of secure coding practices, penetration tests and security scans are completed by a certified third-party accredited to CREST and CHECK standards.
• Information security policies and processes: We have an established group information security team led by a Head of Information Security who reports directly to our CFO. RingGo adhere to a formal information-security policy, which mandates the use of strong, current anti-virus and anti-malware defences as part of our PCI-DSS Level 1 compliance across our entire IT infrastructure. ; New starters review and accept information security and acceptable-use policies. Regular information security awareness workshops, annual security and GDPR training (and certification) and awareness e-learning courses are held.; In addition, there are several other policies and procedures that are required to be followed based on an employee's role, for example our systems administrators must follow our organisational IT-hardening procedures to ensure our environment is built and managed in a secure manner. RingGo follow NIST and ITIL frameworks. Relevant policies RingGo has in place include Data Retention Policy, Data Classification & Handling policy, Secure Destruction policy, Encryption policy, Business Continuity Framework/Disaster Recovery Plan, Privacy Policy, Patch Management Policy, Access Control Policy and Log Management Policy.; RingGo deploy strict role-based access control and permissions in compliance with PCI-DSS across management interfaces and critical systems. Privileged access is business function specific and only given to users if required for their role.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: An executive supported change management policy including a change approval board (CAB) have been established to assess impact to the business and security with regards to changes. This CAB has an agreed terms of reference detailing what is in scope and out of scope for their review. This enables the business to track various types of services throughout the development and product lifecycle as items listed as in scope include but are not limited to hardware, software, database, network and telephony. This incorporates installation, modification and full testing, removal or relocation and upgrade of such services.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: The organisation assesses threats and vulnerabilities according to the Common-Vulnerability-Scoring-System (CVSS) standards which allows us to assign severity ratings to any findings and patches supplied by vendors.; ; The security operations team have subscribed to various threat intelligence services and monitor advisories from vendors on a daily basis.; ; Internal and external vulnerability scanning are conducted monthly in accordance with PCI approved scanning vendor (ASV). ; ; Bi-annual penetration tests are carried out by a certified third party accredited to CREST and CHECK standards. ; ; Any critical or high vulnerabilities and/or patches are remediated as soon as possible, but within 30-days as a maximum threshold.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: A Security-Incident & Event-Monitoring(SIEM) platform collects audit-logs and event data from security systems, networks and computers and has correlation algorithms to provide actionable security insights. The platform is monitored 24/7 and in the event of anomalous activity, incident management processes provide the ability to monitor and action. This will involve triage and analysis with eventual containment and neutralisation of potential compromises. Numerous firewalls, tools and sensors on different parts of the service constantly monitor the performance of the components and flow of data. Should unusual activity be spotted, alerts are immediately sent to the RingGo Operations Team triggering an investigation.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Any incidents that occur follow the documented Security Incident Response Plan that clearly sets out roles and responsibilities in the event of a security incident known as the Security Incident Response Team (SIRT). All major security incidents and issues affecting the RingGo platform will be communicated via email to an agreed list of Client contacts within 72 hours in line with article 33 of the GDPR. End-users / Clients can report incidents via our Customer Care, service operations team or Account Manager who are trained and aware of the incident response and handling processes.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  RingGo is driven by helping create more liveable cities. Our drive to fight climate change and work towards a more sustainable future permeates our company culture and is at the forefront of everything we do. We are a Carbon Neutral Organisation, as certified by Carbon Footprint Standard, regularly donating trees, and our staff volunteering to plant trees on behalf of our Clients.; ; Our market-leading Net Zero Parking (NZP) solution is an efficient way to reduce emissions without the hardware, expense and planning of an Ultra-Low Emission Zone (ULEZ). NZP incentivises greener motoring by varying tariffs based on the emissions of the vehicle being parked. It is entirely configurable to meet the requirements of the Client and their environmental objectives, and the implementation of RingGo NZP can help reduce carbon dioxide emissions, contributing to greater air quality and a cleaner and healthier city.; Moreover, RingGo facilitates electric vehicle (EV) usage by highlighting charging points across the UK in-app and online, by utilising the National Charge Point register. End-Users can locate and navigate to over 25,000 registered charge points nationwide.; ; RingGo’s space availability capability highlights the likelihood of finding a space in real-time, offering end-users the quickest and least congested route to get there. As well as offering convenience, this helps end-users to save journey time and burn less fuel as they search for a space.

  Tackling economic inequality

  RingGo is a Living Wage Foundation accredited employer, ensuring that we pay all of our staff fairly and equally. RingGo fully supports family friendly policies and flexible working arrangements. For example, RingGo has a formal flexible working policy, which all employees are entitled to. Employees can request a change in hours, change in times when they are required to work; change in place i.e. to work from home; a different pattern of work; and job sharing. Furthermore, RingGo staff volunteer their IT skills in outreach programmes in conjunction with our Local Authority partners, such as working with the Westminster City Council Adult Education Service (WAES). RingGo has also provided job skills and CV workshops and participated in mock interviews to support disadvantaged people seeking employment. Occasionally, RingGo has redundant monitors and laptops in our office, which can be offered to a voluntary and community sector organisation (VCSEs). For example, we donated laptops to young adults leaving Local Authority care as part of our partnership with the London Borough of Hammersmith & Fulham Every RingGo employee can take one paid day a year to undertake charitable activities of their choice.

  Equal opportunity

  RingGo offers apprenticeship schemes, work experience places, university gap placements, and internships throughout our organisation.; ; RingGo also supports local schools with staff attending events such as careers fairs and apprenticeship fairs, as well as 'workplace safari's' where the RingGo offices hosts groups of school children giving them a meaningful experience of the workplace, and the opportunity to meet a range of colleagues, ask questions and learn about the different jobs that people do in a business.

  Wellbeing

  Helping our staff maintain positive physical wellbeing is a key part of the RingGo company culture. For example, we offer a Bike2Work scheme, offer weekly fitness classes, daily fresh fruit, free sports and reiki massages, as well as running 5-a-side staff football sessions.; ; RingGo is always looking for things we can do to promote, help and support the health and wellbeing of the local communities where our service is offered, and also support and promote active travel. ; RingGo provides volunteers for community projects, such as promoting sustainability and road safety at local schools. Additionally, RingGo is an avid supporter of grass roots sport, supporting and providing sponsorship for various youth sporting events (e.g. Winchester Primary Schools Swimming Gala) and clubs (e.g. Haliford Colts FC in Surrey) in various areas across the UK, as well as sponsoring non-league football side Winchester City FC.

Pricing

• Price: £3.15 to £3.15 a user
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: RingGo can offer a free trial of the Corporate solution which is limited to 2 months. On successful completion of the trial the Client will enter into another Call-Off Contract with the Supplier for a period of 2 years at the rates established within the Framework
• Link to free trial: https://corporate.myringgo.co.uk/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.harris@ringgo.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.