Deeper Than Blue Ltd

BigCommerce Development and Support

DeeperThanBlue are a BigCommerce certified partner, also offering HCL-Commerce development and support, providing ecommerce solutions since 2014. We can integrate eCommerce with MDM, CRM, ERP, order management and fulfilment platforms. We also have our own Next.js "headless" font-end.

Features

• Enterprise eCommerce features out of the box
• Multiple payment gateways supported.
• Responsive customer-facing frontend.
• Next.js "headless" front-end available.
• Admin function to manage catalogue, promotions, customers, orders and despatches.
• Sandbox test environment.
• Subscription and recurring orders.

Benefits

• Discovery led process to find best solution.
• PCI compliant.

£450 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tgv@deeperthanblue.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

488392190486283

Contact

Tony Gallardo-Vega
01143992820
tgv@deeperthanblue.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our Business Analysts and Solutions Architecture team undertake a discovery and design phase to clarify the requirements, user journeys, KPI's and project scope. We will then present our solution recommendations, high-level design and project plan.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: BigCommerce

Training

• Training service provided: Yes
• How the training service works: We offer a range of training services for administrative users and marketing personal.; ; We can also offer training for development personnel.; ; This can be on the buyers premises or our premises in Sheffield.
• Training is tied to specific services: Yes
• Services the training service works with: Big Commerce

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide a variety of support and ongoing delivery services which includes a process for the cleansing, on-boarding and migration of customer's data using bespoke import functions provided by the Big Commerce service.; ; Our support team will lead the transition process onto the new cloud services, working with outgoing suppliers to ensure minimal disruption.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: BigCommerce

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have dedicated specialist resources to ensure the quality of applications and to measure performance using proprietary tools and processes.; ; Our approach is to manage the process on QA as part of our delivery service; ensuring the end product is supplied to the buyer in a state fit for immediate deployment.; ; A test manager is involved from commencement and is responsible for defining Acceptance criteria with the buyer and planning how we will test to that criteria. Testing forms an integral part of our development process. By including the team as part of discovery, we can produce the acceptance tests by which the project is delivered; thus ensuring that acceptance testing during each sprint release is as straightforward as possible.; ; We use external services to undertake Penetration Testing and act accordingly on the findings.

Security testing

• Security services: Yes
• Security services type:
  • Security design
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We offer support for Big Commerce itself and for any integration which we have developed or provided as part of the implementation project.; ; This will be ticket based support facilitated by access to our Service Desk.

Service scope

• Service constraints: We are flexible in our approach to service delivery and are happy to discuss the buyer's specific requirements.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Our standard SLA for normal office hours: Level 1 - Business Critical: Response within 1 hour Level 2 - Urgent: Response with 4 hours Level 3 - Normal: Response within 16 hours Level 4 - General Enquiry: Response within 24 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Support levels: Our standard SLA for normal office hours: Level 1 - Business Critical: Response within 1 hour Level 2 - Urgent: Response with 4 hours Level 3 - Normal: Response within 16 hours Level 4 - General Enquiry: Response within 24 hours

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: BigCommerce

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We assist organisations in minimising their carbon footprint through cloud migration. Depending on the current location of your systems, transitioning to the cloud can result in reducing up to 80% of carbon emissions. This commitment to sustainability is a key reason for our partnership with our cloud service provider.

  Equal opportunity

  We uphold a strict policy against discrimination based on protected characteristics listed within the Equality Act 2010. Furthermore, we are dedicated to fostering internal talent, providing opportunities for our diverse workforce to continuously grow and advance within the organisation.

  Wellbeing

  Deeper Than Blue is committed to providing a healthy working environment and improving the quality of working lives for all staff. We actively promote wellbeing throughout the business and strive to ensure all our employees have a positive work life balance. Proactively checking stress/performance levels for every member of staff, intervening and supporting individuals as necessary. We reinforce a culture of trust, professionalism and mutual respect. We have established a network of Mental Health First-Aiders throughout the business, achieving a MHFA:staff ratio of 1:10.

Pricing

• Price: £450 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tgv@deeperthanblue.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.